BlackBerry smartphone Curve 8310 not turn on

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• Sync blackBerry smartphone Curve 8310 with outlook address book

  Hi guys, I'm very new to blackberry and need your help.  Recently my company gave me a BB Curve 8310, all set up by them.  We have a BES.  My calendar and email works great.  No problems.  It's also good (round trip) sync with my outlook contacts.

  My problem is with the company address book.  I was expecting when I compose an email it will go automatically pick the employees of the company when I start typing their name, as it happens on my outlook 2007.  But it's not.  All the time I have to type the full email address as [email protected].  However, it's looking for my personal contact to my contact list outlook 2007 personal.

  Help, please

  If you are on a BES you have to do what is called a search. So if you're writing an email you can start typing in the name of a person. This should display a drop down menu where you can choose between 'Email ' or 'Search' If you choose search it will search for the name on the Global address book, and then you can select it. You should also have the option after he found the name to add the name of your contacts if you do not have to search for this person yet

• BlackBerry Smartphones backlight does not turn off...

  The backlight on my curve of time out of habit and turns off, it just started to randomly today...

  You can try to reset the device by removing the battery for 1 minute. After that put you it back on the unit restarts (ususally takes 1-3 minutes). See if it works now.

  Have you tried changing the setting of the backlight to a different value to see if it would work?

• BlackBerry Smartphones (curve BB 8310) how to make BB IM installed on my curve w / a MAC? GRRRRR

  I need help for BB IM installed on my curve, download says I need to use the Desktop Manager.  I have a mac, not a desktop computer, I need the software or another download, im confused?

  Hi ness 23,.

  You can download BlackBerry Messenger by going to http://mobile.blackberry.com using your BlackBerry smartphone. You can find in the section "Staying in touch".

• BlackBerry Smartphones Blackberry 9360 Curve do not receive e-mail complete

  My blackberry 9360 curve has begun to show insufficiently emails last week.  When I opened them, it shows only the first 8-10 lines of the email and the rest of the email is just the gray/white checkerboard.  The problem occurs regardless of whether if I get emails when connected wireless or 3 g.

  Please can someone help?

  Thank you

  Hi GraceAlexander

  Welcome to the Forums of the BlackBerry Support

  Please try this > on your Homscreen to open your browser > press the Menu key > Options > scroll down to clear browsing data (mark all fields) and then click clean now.

  Once it's done perform a reboot of traction battery like that, even if your device is power on remove the battery, wait for a min. then reinsert back. After restarting, please check if you are able to check your email.

• My curve blackBerry smartphones will be not all sounds

  My blackberry 8530 curve won't looks like alarms or the ringing of the phone. I hear people talk about watching videos and listen my music on my phone, but what - this. I have restored my phone pulled battery what could I do? I adjusted the volume settings and what my phone is up to date. any suggestion?

  Although for some strange reason, about an hour ago he began working again yae of unexpected things

• Sync gmail contacts OK blackBerry Smartphones, but can not synchronize Emails

  Dear Blackberry community!

  I recently changed my contract mobile and kept my professional Blackberry Curve 9300.

  I managed to configure gmail and synchronize contacts & the order of the day, but I can't seem to synchronize emails.

  It seems to me that the old configuration blocking private Email-addresses is still active, but I don't know where and how to change.

  Thanks a lot for your help!

  Cheers, Inken

  Hello and welcome to the community!

  Of what you say, I read that you had BES enabled on your BB, you have separated from the company/what BES now, but your BB was not properly cleaned of it's political, that continues to limit the things. To remedy this, you perform a specific wiping of your BB as follows:

  1. First of all, review the link of my auto-sig about backups... this process will completely clean your BB and you have to start over.
  2. Once ready, follow this KB to clean your BB of the it policy:
     • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  3. When / if you restore, DO NOT do a full restore, restore only those databases that are essential, especially to avoid those who have something to do with the company, BES, political, etc.. If you fail at this stage and all restore, you simply put it on your BB policy and be right where you started.

  Good luck!

• BlackBerry Smartphones BlueTooth will not enable

  I have a blackberry curve 8330 Sprint OS v4.3 and the Bluetooth was turn the days of the tooth. Then disabled Bluetooth itself for no reason and will not turn back. I got a new Jawbone 2 connected to what has worked well for 4 months with my other phone. Any help will be appreciated. Thank you for your time.

  Please solve the message, OK?

  Thank you

• BlackBerry Smartphones still do not receive emails! Any suggestions?

  I have not received incoming emails to my BB (Curve 8310) since 01:00 yesterday morning.  Outgoing emails, texts, phone everything beautiful.  I hear that the failure is supposed to be more, so what gives?

  First thing, a simple reboot: with the BlackBerry device powered on, remove the battery a few seconds and then reinsert the battery to restart.

  Give it 15-20 minutes and if still nothing:

  On your BlackBerry device, go to:

  1. options > advanced > host Routing Table > Menu > register.

  2 send your service from your carrier's BIS site books:
  Of your handheld: http://www.blackberry.com/btsc/KB15402

  Go to the Personal Email Set Up icon and sign. Then under help!, select Service books and select send service books.

  Your desktop PC: http://www.blackberry.com/btsc/KB02830
  North American carriers - scroll down to select your carrier
  Carriers worldwide - find your operator from the list

  3. with the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart. This restart, even if you have already done this, is often necessary to install the service books.

• BlackBerry smartphone Curve 9360 sometimes warms us up a little bit and the battery is discharged

  Hi, my blackberry 9360 is sometimes a really weird thing. Once a week, after that I used the device to check email, check facebook or even simply by removing the door in leather and put it right back it drains the battery at a very fast pace and hotter than usual. I'm not aware immediately, but when I use the unit 3 hours later for example the battery is almost all gone and the unit is warmer than usual. Please not that it is warmer, but at a level acceptable, just as if it had been used during this period of time, not overheating. I charge the unit and check the activity monitor application and the CPU was mainly used by the... Idle CPU. The part of the device that heats is not the battery, but the device itself. It is rather annoying because I don't know when it will happen again. The only email account, I have installed is a Hotmail account and it goes as well with wifi on and outside. Someone has an idea it might be? Thank you in advace for help. Best regards, Alexander

  Hello alexandrejv

  Welcome to the Forums of the BlackBerry Support

  Are sure you you are in an area where you have a good network coverage signal strength or if falls frequently.

  While our BlackBerry devices can feel hot tell a long browsing session, play games, download countinous or all supported. If we hold the Menu for a few seconds, it will open a screen that will display all the programs running in the background, usually five will always be there (host, BBM, Message, phone, browser) you can always check if any other applications. run in the background.

  We should always try to close Applications correctly - avoid using key end to close the applications because it just minimizes the application and let it run in the background. Instead, press the Menu key, select close or Exit to exit the application. Don't let your browser open when not in use. If programs are running in the background, it will also allow overheating and also to quick battery drainage. Please take a look at those Article I don't know that it will help you overcome your problems:

  KB14320 How to maximize the battery life and available memory on the BlackBerry smartphone. 

   

   KB31531 : BlackBerry Smartphone 7 may feel warm during operation

   

  But, if you feel that this device heats up more then average, then you should visit your service provider for assistance.

• BlackBerry Smartphones Resettofactory does not BES

  The Bold 9900 was used with BES. Now, I like to use without BES, on a pop account.

  I used Desktop to factory. I used LOADER.exe compand line at /resettofactory.

  Nevertheless, after it restarts, and I try to add the POP account, I get.

  Accounts activated

  No active account

  Account activation

  To activate your business account, enter

  information provided by your system

  Administrator in the fields below.

  E-mail:

  Activation password

  View the password

  Activate

  Me doesn't appears not be factory because there is no place to add a pop account without activate BES.

  I just need to go to Yahoo, without BES. Any suggestions?

  Sourcery says:

  I also did a wipe of security directly on the phone. No joy.

  According to KB21918 and KB18998, you should eliminate BES.

  Actually no, both give a re-read, especially words such as these:

  The factory reset just as the option wipe Handheld performs from the BlackBerry smartphone, with a few minor differences.

  • Wipe Handheld - The wipe Handheld option is made directly on the BlackBerry smartphone (see KB02318 and KB14058). This option removes all BlackBerry application data (emails, address book entries, calendar of events, etc.) and allows the removal of installed Applications and the content of the press card.
  • Reset to the default factory - data Application will be withdrawn and HE are so political. Third-party programs will be NOT affected by this operation. They will remain intact.

  ResetToFactory, via the charger or desktop software, is the method to remove an it strategy. Reference:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  Now, PAHO situation... which I think is that the device has been associated with BES before and is no longer. Once the it strategy is removed, then the unit must be ready to accept the carrier BIS account. You can check if the it policy has been removed through this:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  If the company removed and only is offered for the e-mail configuration, then the problem is that the unit does not service the carrier BIS.

  To use the exclusive services of BB (including the ability to Push email, BBM, etc), you must have an adequate data of your carrier plan. Carriers BIS (BlackBerry Internet Service) host for their BB users. In general, BIS is not available through generic data plans. Several ships make stop what is needed the Blackberry data plan. Whatever they call it, it is the carrier that delivers BIS users of BB - contact - the for assistance. Once you have an email Push-enabled compatible BIS data plan on your BB (fees regardless of your carrier will charge, btw), your exclusive services BB will work (for example, you will have a staff/Internet Email added to the email Setup Wizard, your BBM will work, etc.).

  With hundreds of carriers in the world, each with dozens of different data plans it is impossible to say that any plan service could actually expressly provide for. Only carriers can answer this question. The best thing to do is to decide what services you want and then talk to your carrier about obtaining a data plan that allows what you want (to them).

  Good luck!

• BlackBerry smartphone Curve 9360 contstanty keeps restarting

  Hello

  I took my phone to use it, and it comes from the reboot for no reason. I had not downloaded something or abandoned or nothing. Now he constantly restarts, stays on for 5 seconds and restarts again. I tried to remove the battery, sim etc, nothing works. In addition to the update of the OS, is there else I can do nothing on what to do, just to keep? I can't event keep long enough to upgrade the operating system?

  Thank you

  Hi KylaB

  If your device is not responding Mode safe then had to force the detection of your device by using desktop software preconfigured to load the operating system even once and you will lose your data in this process, I hope you have your past Backup.So, please follow the Knowledge Base to recover your device.

  KB10144 How to force detect the BlackBerry smartphone using the Application Loader. 

   

  Please try it and let us know.

  Prince

  ______________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• Problem in BBM blackBerry Smartphones - I do not have a display picture bbm Board and the State. I cannot access it and cannot access my photo or status of the contacts Panel

  I don't have a display picture bbm Board and the State. I cannot access it and cannot access my photo or status of the contacts Panel. Help, please!

  Thank you!

  Then you can try upgrading the BBM to the latest version available for your device?

  Make that first make a local backup of your BBM contacts, after backup, delete or uninstall any existing version of your BlackBerry. On your home screen, go to Options > Advance Options > application > BlackBerry Messenger > delete BlackBerry Messenger of this list (highlight BBM press on the menu key and select delete)

  KB10040 : How to view or delete the application installed on a blackberry smartphone 

  Once it is perform a battery pull reboot by removing the battery while your unit is powered, wait a min, then reinsert back.

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your device.

  _______________________________________________

  Please note :

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

  KB20554 : How to back up and restore the BlackBerry Messenger contacts list

• BlackBerry Smartphones Flashplayer will not update

  Hello

  I have a 9860 and he'll write update of the flashplayer needed to view you Tube videos.

  Any ideas of what I should do to remedy this would be welcome.

  Concerning

  Spragz

  BB SmartPhones do not support Flash, see this:

  • KB13156 Adobe Flash support for BlackBerry smartphones

  To use YouTube, you must use their mobile site:

  • m.YouTube.com

  Or get a 3rd party YouTube player app (there are a few AppWorld in).

  Good luck!

• Messages from blackBerry Smartphones that do not exist?

  My phone is a BlackBerry curve 8520 and I get alerts of messages from him and when I look, I see nothing.

  He spends a lot of time

  My BlackBerry will make a noise and when I take a quick glance at my phone, nothing is there.

  Can someone please help me understand this.

  Hello and welcome to the community!

  I suggest a search of message:

  • KB21879 How to search messages unread on the BlackBerry smartphone

  Good luck and let us know!