BlackBerry smartphone screen remains white/black

Hi, this unit (storm2) screen remains black when turned on. Status and backlight turns on but not the screen. Are there simple fixes for this problem?

First of all, try a reboot... With the BlackBerry device under voltage, remove the battery for a minute, and then reinsert the battery to restart.

Tags: BlackBerry Smartphones

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    Try a traction battery (hard reset) as a first step.

    Thank you

    Bifocals

    No data will be lost when you do the following: remove the battery while the device is activated.
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    KB02141 How to reset a BlackBerry smartphone

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