BlackBerry smartphone screen remains blue to make a call

My 9330 has developed a new show.  When I make a call, the screen remains blue and the keyboard no longer works.  Voice call allows the call pass but I can't remove/save a message.  I did the hard reset and tried an update, or helped.  any ideas?

Curve 9330

5.0.0.857

I know you said you did a hard reset, but make sure that do you this way, once more:

Do a simple reboot on the BlackBerry this way:

With the BlackBerry powereddevice, remove the battery for FIVE minutes and then reinsert the battery to restart. A reboot in this way is prescirbed for most the gltiches and operating system errors, and you will lose any data on the device doing so.

Tags: BlackBerry Smartphones

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