BlackBerry Smartphones are unable to schedule call BB9700 OS-6

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• BlackBerry smartphones are unable to send/receive accounts of the same workserver

  Hello

  We have 30 days with this question:

  all our working server accounts (@mywork.com) stop working with blackberry

  After deleting/setting up bis accounts and also invite Panel the provider "n" times and reset, hard reset, battery pull, operating system reinstalled, etc., etc. several times

  the socket holder in charge of said data is a problem with my hosting/email provider

  the said accommodation/e-mail provider is blackberry

  now my provider ask me what is the IP of blackberry that came to the e-mail server to check emails, this to revise that this ip address does not block the e-mail server

  everyone knows what mean?

  the carrier is Telefónica mexico

  tanks in advance

  Hello

  If I understand your question, this KB documents which, according to me, you need:

  • KB11036 Requirements of connection and firewall for the BlackBerry Internet Service

  Good luck!

• BlackBerry smartphones can not make a call, but can receive calls

  Hello! I BBCurve9380 and somehow it just stopped making the calls, but I can still receive. I don't know if it's on the changed settings but on what I read in other forums, it's on the it policy. I checked mine and it says BBFS1 [GTALKAP1] and WLM 2.1 [WLMAP01]. I've updated all my apps and my computer can read my phone just fine. When I try to make a call, it automatically disconnects. Any help would be appreciated.

  In fact, you have a lot more work to do, in light of your acquisition method. Reference:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  For step 3 stages of seller, you should replace it and it will remove unit COMPUTER policy:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  However, later, when you restore, DO NOT do a full restore. On the contrary, do only a selective restore of only those databases that you absolutely need (e.g., contacts, calendar, messages) and specifically avoid restore databases that have nothing to do with HIM, political, business or other similar things. If you restore those, you'll just be right back where you are now, as a full restore will conscientiously COMPUTER policy again on your device.

  Note Please that I really have no idea if doing this will restore your ability to make calls... 100% of the information I have comes from what you have posted here. I'm guessing that the policy could be the cause of your problems, but I can't know that. No matter, since there is an IT strategy on board and you are not on BES, then you definitely want to get that deleted. But regarding if that will restore your ability to make calls, I have no way to predict the future... If something is the cause of this specific problem, then we'll have to deal with this - AFTER you remove the it policy so that we can be sure it does not hinder anything else.

  Good luck!

• Scroll of blackBerry Smartphones are becoming very difficult to "BOLD" (with a pad, not a scroll wheel)

  Hello

  Scrolling became very difficult in my "BOLD", but it has a pad, not a scroll wheel, so I can't follow the spoken wheel and push solution previously in these forums.

  The symptoms are that it is difficult to get the cursor to move to the left or to the right or upwards or downwards, sometimes that it moves more easily than other times, but never as easy as it was until last week. What often happens is that I end up pressingteh pad too hard trying getting the top of the page to save the movement and thus itreads as a click instead.

  I tried to clean the buffer, cleaning of my thumb or finger, battery-out-restarted "BOLD" of countless times, tried with my fingers wet and dry...

  It seems that she has changed after an update has been downloaded, but maybe it's just my perception.

  In any case, what could be the problem and what is the solution please?

  Hello qw8,

  Welcome to the forums.

  Take a look at the knowledge base article below which may help you with your trackpad problem.

  KB29640

  Trackball, keyboard or trackpad not working only not on a BlackBerry Smartphone.

  I hope this helps. Nice day.

• BlackBerry smartphones are not emails

  As of this morning, I receive emails on my phone.  I have two accounts e-mail set up on my phone and no one receives e-mails.  I know I should be because I get them on my laptop.  I can send emails from an account, but I can't receive them.  I contacted AT & T (my service provider) and they couldn't help me.  They gave me a number of support for Balckberry (877-255-2377), but I was unable to get through.

  Hello and welcome to the community!

  I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for official support... but...

  bwhuey wrote:

  I contacted AT & T (my service provider) and they couldn't help me.  They gave me a number of support for Balckberry (877-255-2377), but I was unable to get through.

  It's very very interesting... I suspect the one who talked you to ATT was not (I'll be gentle) adequate training. Contractually, end users have no way to try to contact BlackBerry directly for anything (well, not for free). Rather, the carrier should worsen your BlackBerry case and provide you more information (for example, a file number)... but just to give you a phone number means (I'm sorry), the person gave you att, because this isn't how the support system. And it's actually a bit surprising... all the reports I've heard indicate ATT to get a best trained support groups for BB to anyone... but maybe they skate.

  In any case, if the above does not work, their ring upwards and insist that they solve it correctly. Emphasis first to be transferred to the personal support of BB dedicated ATT (I think they have such a group) because it is also a mandatory step before be remounted for BlackBerry (but correctly... not the way you describe).

  Good luck!

• Hiden images retrieve blackBerry Smartphones are BOLD 9780 - please help!

  Hello!

  I hide a few photos on my BB Bold 9780, and now I can't find them.

  I found the help for this but it works for the CURVE.

  Please can someone help me get these pictures?

  Thank you!

  Hello and welcome to the community!

  This KB describes how:

  • KB18466 Hide or show pictures on the BlackBerry smartphone

  Yes, it seems tedious, but here again, the cover-up is something to an end, then if the should not be as simple.

  Good luck!

• BlackBerry Messenger Blackberry Smartphones - are encrypted messages?

  Hello

  I was wondering if the messages I send to another contact with Blackberry messenger are encrypted or not? I was looking for this online and all I could find is that the blackberry Messenger is a wrapper of BB-PIN messaging. PIN messages are supposed to is not encrypted from what I could find online - which would mean that BBM messages are not too... I'm just guessing?

  Thank you

  Yes, BlackBerry Messenger is encrypted from end to end, because it uses the PIN messaging as its transport.

  All traffic is exclusively on the RIM infrastructure and it never leaves.
  All BlackBerry devices share a common encryption key that is used for this purpose.

• BlackBerry smartphones +++ Logo when in a call

  Hello

  Nobody knows what that 5 + are when in a call? (See .jpg attachment)

  A number of people have asked me, and I don't know!

  See you soon... R

  

  There are some of the icons, you will see...

• BlackBerry smartphones are unwilling to send SVR ent...

  I'll put up a new phone and the option ONLY available under - Setup - Installation Wizard - configuration of e-mail... is a button that says "I want to use a professional email with BlackBerry Enterprise Server account"... The button is clicked and can not be non-clicked.

  Does anyone know how to get there so I can enter my email addresses and get this thing working properly?

  Thanks for listening.

  OK, if you can, try the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come):

  (1) dial * 228 and select option 1. Then he recompose and select option 2.

  (2) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (3) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

  (4) batt Pull Reboot

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should not communicate with VZW.

• BlackBerry smartphones are not able to put songs on my storm... Phone not connecting

  I installed the Desktop Manager and when I click on the section media says I need turn on mass storage. I have the memory of mass, but it is not always connect. What can I do to fix this because I really want to put more songs on my phone.

  My phone is not fully install on my computer because it says there is a problem with the drivers of Bluetooth devices, I don't know what it is for, but I guess that its important. Where can I find the drivers to install on my computer?

  Any help is appreciated.

  Hello brend82 and welcome to the community of BlackBerry Support Forums.

  Take a look at this article from the BlackBerry Technical Solution Center

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

• Texts & journal of phone calls of blackBerry Smartphones are missing.

  When I make a call or send a text message as it appears on the appropriate paper, but at the time where as the backlight goes out on the screen, they are gone.  Not where to find them.  No text at all.  No information contained in the call doesn't connect at all.  I don't know if it's the phone or if it is my service.  Never had a problem with the service before I switch to this phone then I think it's the phone.  Out of options and any help would be greatly appreciated.  Thank you.

  It looks like in your very low on memory of the device. Check your memory available via options, State. Write down this number. Now remove the battery to reboot your BB leaving about 30 to 45 seconds. When it's done restart check your available memory once more. You should gain a little space. Also in the sticky section on how to optimize the memory of your device. A lot of good things on this forum for help with exactly this situation.

• Calls from my Blackberry "BOLD" blackBerry Smartphones are blocked and asks me to enter my 10 digit number

  Whenever I try to call a number (LAN LINE) that has a block on unidentified callers, I get the message "the number you are calling does not accept unidentified calls... Please enter your 10-digit phone number"

  The funny thing is that this problem has just started to happen.  A week ago, it was fine.  When I call a number that is not blocked, my number happens correctly on the caller ID but shows as not identified.  Sometimes, it comes under the name international.

  Now, the funny is that if I put my SIM card in my Pearl, I can make calls without problem.

  There are two settings on the "BOLD" under General options.  One is called 'restrict my identity"in this case, I have it set to NEVER.  I also tried NETWORK DETERMINED, but none of them make a difference.  The other setting is called 'Show My Number' and this is set to YES.

  I talked to AT & T until I'm blue in the face.  They say that it is a problem with the phone and must be replaced.  I can hardly believe that.  I have a friend with the same phone and it has the same problem.

  I saw a few discussions about this before in other forums, but never didn't see a solution to this problem.

  It would be great to find a solution.  Oh and by the way.  Already tried to do a reset factory and a wipe of security on the phone.  No go.

  This problem has now been fixed.  Calls always show from abroad, but they are blocked is no longer.

• Journal of calls and Messages from blackBerry Smartphones are missing every moment

  I have messages that I send and receive but once I come to school, they all remove for any reason any. Once they are all removed, I send some message but when I check my log messages, they are deleted again when I check. I know that's not that my memory is full. I just got the phone and I don't have a lot of files so this is not the case. I saw one come in because I was looking at my phone and saw that I received a stub message immediately it has been removed as well as the messages that I had there. I don't have not so whenever I roam to a little they delete or what, but it's very strange for me. Please, any help will work. I thank...

  huh, your memory is low. Really. 99.99% chance.

  First thing? Check the file without Options > Status, what is the number to the free file?

  Now, leaving the device turned on, remove the battery from your device, hold a minute, to replace and restart.

  What is now the free file?

  After you provide that, I have some ideas for you to explore the memory is not the issue.

• BlackBerry Smartphones Priv - unable to read my SD card of 128 GB mp4 files

  I transferred my MP4 files to my 128GB SD card to save space on the main memory using a direct USB connection on my windows 10 desktop...

  Playing MP4 is not a problem as the Blackbery sample plays of the device itself.

  I tried to download a certain android MP4 players since the game of Google, which no I can't go to work.

  The problem is that for most applications are hard coded only for play from the main unit or a specific directory of the SD.  I found the one that supposedly allows a custom driectory but would not accept any input except "SD card" that points to the main storage area and is therefore unnecessary.  Some have "Sdcard1" as a choice that does not work either.

  The essence of the problem is that the path on the private name includes "SD card" (that I can see in my windows login).  The path to the extra space between the SD and the card is not recognized by applications.  I see no way to solve this problem yet and I don't know it this is problem Priv, or an android problem or a problem of SD card.

  Some suggestons or workarounds will be welcome.

  Thank you.

  Well guess what, I found a better way to fix my problem.  I thought I had fixed it, but when I turned off my private and then once again, he lost all directories, and when I deleted music apps, my music has also disappeared.  In any case what I ended up doing use Google game no download Google play first:

  (1) I found an option in the itunes program on my PC to view the directories/files in itunes and works.

  (2) I have connected my Priv to my PC with a USB cable, and then made a directory called music in my SD of private card - but not as a subdirectory under another directory.

  (3) I then copied all the directories with music from itunes files to the directory of the music on my SD card.

  (4) I exported playlists from itunes to a temporary directory that I created on my PC desktop.  For this I've done for each playlist and saved as a file of type .mu3 (there is an option to do this in itunes).

  (5) I copied these files mu3 in the directory of the music on my SD card - they can be subdiectories on the SD card as the muuic is.

  (6) I leave the Google game program re-index the music and playlists, and now it works like a charm.

  I intend to do something similar for my videos.

  I hope this helps and I hope Blackberry finally creates a link for its android phones program or add this feature to the existing one.

• BlackBerry Smartphones are Sprint towers SIM locked?

  I was on a cell phone and store parts site a few moments ago and I noticed that they offered unlock for towers of BlackBerry, which seemed odd that they would suggest such a thing. And then, I intend to go somewhere soon, and I want to know can I switch SIM cards without problems. Can someone confirm or not the towers have a SIM lock on them? (FYI, for those who are familiar with a different term, when I say SIM lock I am referring to the carrier blocking the no carrier use of SIM cards in the phone without a special password to disable locking)

  Thank you!

  Well, its depending on where you're traveling, but for use in the United States, Yes, all the BlackBerrys are delivered locked, including the tower.

  If you need your unlocked, just call your operator request a free release. Most requre just one account in good standing, some require an account for 90 days.