BlackBerry Smartphones BB software: "Zip file is corrupted, truncated,..., try to download again.

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• BlackBerry smartphones updated software now issues:(aider!!)

  Hi guys. so I've updated my software on my bb curve 8520... Well the bb desktop software had asked me to do the experience works best with my phone. but it turns out to be the opposite. I can not call more I get this message when I try to call someone "can't call the current call" or if I managed to call I can't hang up unless the caller hangs up. my memory card is not working, or more, music and videos say 'impossible to read the content' but I can see all my photos. I can not view my airtime balance or update my bis. I tried to connect my memory card on my pc and it works fine when connected but as soon as I disconnect plays anything from my phone. I rebooted a million times. formatted the entire phone but nothing works! my alarm does not sound and sometimes when someone me the your text does not ring SMS. the update is performed from a 107... something to an update from 1788. I can do to fix all these technical stuff... im convinced this isn't the physical phone that is damaged. your help will be very appreciated. thanx

  Hello and welcome to the community!

  Given what you describe, I think that is better to a clean OS reload. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones Desktop software version corresponding device OS version?

  Hello and good day,

  I am very new to blackberry.  I just got a 8830.  I'm getting ready to download the Desktop Manager and was wondering if (since the OS on my device is v4.2.2.123), if I have to only download the desktop v4.2 Manager... or can I get 4.5 or 4.6?  Also, I downloaded the upgrade for take my OS v4.2.2.196 device so I can use a full 8 GB card.  Tips on how to install this on my device (it's currently just on my desktop where I downloaded it)?  Thanks for your time and patience and have a great day!

  BP

  There is no relationship with device software and desktop manager version. You can download and use the updated 4.6 with your Blackberry.

  Check the steps below for OS - upgrade

  Step #1

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3
  

  Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:

  1. Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click on the backup and restore.
  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases.
  5. Choose a location to save the backup file, and then click Save.

  Step #4

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click The Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and then click OK.
  5. Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
  6. Click Advancedand then click the check box next to delete all already installed applications.
  7. Click on Next.
  8. Click the check box next to do not automatically back up the application during the process of loading data.
  9. Clear the check box next to the backup and restore applications installed wireless.
  10. Click Next > Finish.
  11. Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.

• BlackBerry Smartphones looking for backup file BlackBerry IPD Category Descriptions

  Hello world

  For the life of me. I can't seem to find the list of category descriptions listed in a *. IPD backup file.

  What I basically want to do, is to isolate the sound patterns (alerts) and * NOT * have the backup file wipe out the original default patterns that are loaded with a clean installation of the BlackBerry Device Software.  Also, that the list description would come very handy for future restorations!

  Thanks in advance to anyone who can point me in the right direction.

  Thank you!

  Bobby Kidd

  Hi and welcome to the Forums!

  Hmmm... Category descriptions... I'm not quite positive which is... maybe it's databases? If so, here's a knockout that lists those:

  • KB03974 List of all databases on the BlackBerry smartphone

  I'm guessing that your tent a selective restore of certain databases rather than restore complete. What happens, however, is the replacement of the complete database indeed... regardless of the database that is located on the device is is replaced by what is in the IPD file. For some databases, there are tricks to merge the data that can be undertaken - for most messages, calendar, contacts and tasks... 'the organizer' standard databases, but I don't know the method to merge the databases of configuration (as well as alert profiles).

  Good luck!

• BlackBerry Smartphones "Cannot access local files" error when syncing with Outlook

  I have an old BlackBerry Bold 9780 which works well. However, just yesterday, I started getting a "Cannot access local files" error when you try to use BB Desktop to synchronize with Microsoft Outlook 2016. I uninstalled and reinstalled the BlackBerry Desktop Software 7.1, but the problem persists. There is no error when using Outlook or other aspects of synchronization in BB Desktop.

  I am running 64-bit Windows 10 on my desktop computer. I got no synchronization issues in the past until yesterday. To my knowledge, nothing has changed.

  A Google search for the error message returns questions posted on several different forums, but there is no clear solution given.

  The problem seems to be in Outlook, rather than with the BlackBerry Desktop, at least in my case. I solved it by repairing my Microsoft Office installation. For most versions of Office, this is accomplished by going to the list of programs installed in the Control Panel, highlight and right-click on the desktop and select the option to repair or change.

• BlackBerry Smartphones "Cannot access local files" error when syncing with Outlookl

  I have an old BlackBerry Bold 9780 which works well. However, just yesterday, I started getting a "Cannot access local files" error when you try to use BB Desktop to synchronize with Microsoft Outlook 2016. I uninstalled and reinstalled the BlackBerry Desktop Software 7.1, but the problem persists. There is no error when using Outlook or other aspects of synchronization in BB Desktop.

  I am running 64-bit Windows 10 on my desktop computer. I got no synchronization issues in the past until yesterday. To my knowledge, nothing has changed.

  A Google search for the error message returns questions posted on several different forums, but there is no clear solution given.

  The problem seems to be in Outlook, rather than with the BlackBerry Desktop, at least in my case. I solved it by repairing my Microsoft Office installation.  For most versions of Office, this is accomplished by going to the list of programs installed in the Control Panel, highlight and right-click on the desktop and select the option to repair or change.

• BlackBerry Smartphones BBM resources missing files

  After a recent upgrade of my BBM icon label changed to net.rim.bb and when I click to send a BBM I get tell screen: Eception missing Exception of resource files.  How can I fix this?  I am running OS 6.0 Bundle 2647.

  Thanks for any help.

  Hello and welcome to the community!

  I recommend that you remove, then reinstall BBM:

  • KB10040 How to view or delete applications on the BlackBerry smartphone

  To reinstall, please see this KB:

  • KB17625 How to install or transfer has already purchased apps from BlackBerry App World for BlackBerry smartphone

  Otherwise, you would probably look much more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload, etc..

  See you soon!

• My 9500 storm blackBerry smartphones can not receive files via bluetooth, but I can't send

  Please help someone, my blackberry storm can not receive files via bluetooth, but I can send, what could be the problem?

  Have you tried and went to accept via Bluetooth? Some of the older software on the BBS, you need to go to the media file and say accept via Bluetooth. Consider the two features are already paired.

• BlackBerry Smartphones new software download incomplete

  I connected my 8310 to my PC using BB Desktop Manager via a USB port and I was told there was new software for my device available for download. So I started the download, and when he was half, he stopped and would not continue. After a long time I gave up and tried to reconnect the device on my PC and the PC said that it does not recognize my BB.

  My BB does more work, just with a flashing red light I think it blew its brains. What choices do I have?

  Hello

  You will need to reload the operating system once the PC recognizes the device.

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB00125

  What I was doing to completely wipe my BB. I wrote this before and it printed.

  If your device does not work, perform a backup now if you have not already done save the file to a place and a name that you can easily locate it on computer.

  I then uninstalled DTM and then deleted all the other references to BB/Rim in Windows Explorer, thus eliminating the operating system for the BB to the computer in order to ensure that the version I want to reinstall a new version uploaded.

  Get the latest Desk Top software DTS)
  http://us.BlackBerry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&CP=OTC-DSKTPSW

  and install it on the computer.

  Get the latest version of the operating system

  http://us.BlackBerry.com/support/downloads/download_sites.jsp

  and save it on computer.

  If the PC does not recognize the BB, you connect via the USB cable. Then remove the battery from the BB.
  With the battery pulled, connect the BlackBerry to the USB connector, and as SOON as you see USB - PIN: UNKNOWN, click Next. You must be quick. From there, you can put the battery in (make sure that you install the battery or else when completed the update of the OS and the device disconnects from the computer to restart, it will lose the power supplied by the USB connection and you will get an error and have to start all over again!).

  If you don't get it right the first time, try again (debrancher unplug the USB, remove battery, connect and click next while USB - PIN: unknown shows). You must be quick and the timing is key, so it may take you three or four attempts.

  To erase all data on your BlackBerry device, follow these steps.

  (1) download JL_Cmder http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html

  (2) install JL_Cmder to the computer.

  (3) double check you have already saved the BB. If you DO NOT, you will lose all data.

  (4) make sure that DTS is closed and plug in the BB to the computer via USB

  (5) to reach the JL_Cmder on your computer and double-click it to start. Now, it may take a few tries to connect, so persevering until he does.

  (6) on the first screen, press a key to continue.

  (7) now, if your device uses a password, enter it now. If not, press "N".

  8) press 4 to start CLEANING

  (9) press on 'Y' to continue

  (10) now type "blackberry" to continue

  (11) on the BB, you see a white screen with an error "507". Don't worry, that's what you want! You are now ready to install the operating system.

  Launch the new Desk Top software on the computer

  (1) on the homescreen of the BlackBerry® Desktop Software, click Device > update my device.

  (2) click on view the other Versions. Click the version of the new OS you previously downloaded.

  (3) click on install. The DTM will install the OS and then provide you with a list of applications to install. If you have had problems with an application, do not install it.

  Do not disconnect the device until the whole process is finished and restarted the device.

  After 10 minutes, restart again by removing the battery slot while tension and leave for a few minutes.

  Leave it again for 10 minutes. You should now have a fully functional BB!

• BlackBerry Smartphones need original IPD file for restore

  Hello

  I have a Blackberry Curve 8520 and I want to restore the data from the phone to the original settings when I bought it, unfortunately I didn't backup the data in any file so my question is if there are any file available original ipd I could use to restore the original settings.

  Ty

  Swin wrote:

  Well then how to restore the original phone settings?

  Ah, that's a different issue.

  Read this article from RIM's Knowledge Base to reset your device to factory settings.
  KB18998 How to reset a factory default BlackBerry smartphone

• BlackBerry smartphones this software allows us to connect with blackberry desktop

  Hello. What this software allows us to connect with blackberry desktop? For example, we use for samsung phone samsung kies. Please advice.

  It's the Blackberry Desktop Software. You can download it by visiting the link below.

  http://us.BlackBerry.com/apps-software/desktop/

  Ron

• BlackBerry Smartphones Desktop Software - HELP! It syncs more

  After updating the software of office about a month ago I am more able to synchronize Organizer data. It worked wonderfully well before this, but I can't seem to find a link or site for the previous version of the software download. I tried to uninstall and reinstall the new software without success. I have reset the settings several times but without success. I connect the phone (torch 9860) to the computer and open the software. I put it on auto-sync and synchronize dialog box appears for a split second, then disappears. At this point, there has been no synchronization. I then click on the "sync button" bottom right of the screen and the Synchronization dialog box.

  Photos & video can be synchronized but not data. I left it like that for hours but nothing happens. The only way I can close it is CTRL + ALT + DELETE and close it through Task Manager.

  I'm doing something wrong? Can anyone help? It's bugged the hell out of me as it was working perfectly before. Is this the right place to ask this question because I'm having no luck elsewhere.

  Bravo!

  Hello Rob,

  Welcome to the community

  You can download older versions of the Desktop software on the link below. Just scroll below for earlier versions.

  http://us.BlackBerry.com/apps-software/desktop/desktop_pc.jsp

  Update your Mediasync:

  http://us.BlackBerry.com/apps-software/desktop/mediasync.jsp

  Guilbert

  Ron

• BlackBerry smartphones can not open files, applications or make/receive calls after obtaining a new theme from bb app world...

  I got a new theme out of the bb app world and once it has been downloaded and I applied it to my phone it was freezing! He maintains it now gel and I'm unable to open the configuration options to change this theme... What can I do? Help me please

  Hello and welcome to the community!

  I suggest you start safe mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  in order to remove the offending theme.

  Good luck!