BlackBerry Smartphones BBM MIA after upgrade

Similar Questions

• BlackBerry Smartphones BBM disappeared after the 7.0.1 update

  I've updated BBM from version 7 to 7.0.1. After the reboot, I found that my BBM was gone. I checked my world in Blackberry World, to see that it is installed, but it was gone. So I had all my BBM Messages messages. Make a restore from a previous backup has not resolved the problem, 7.0.1 remained. I had to reinstall version 6 to BBM. Version 6 installation means that I've lost the BB voice that came with v7. Nobody knows where and how can I get the previous version 7.0.1. IE version 7?

  Hello Ramiji

  You can try it again once, it might be useful. all making the first first delete BlackBerry Messenger of your device, for this on your home screen to go to Options > Device Application Management > locate and remove BlackBerry Messenger from there.

  KB10040  : How to display or remove installed application on a blackberry smartphone 

  After deleting to do a battery pull reboot as this device on remove the battery wait a min. then reinsert back. After the reboot of your Explorer BlackBerry browser to www.blackberry.com/bbm to download the most recent available for your device.

  If even after the installation, you are unable to locate the BBM on your Homscreen try this Knowledge Base, which could help:

  KB23968 BlackBerry Messenger icon disappears from the home screen of the BlackBerry smartphone

• BBM blackBerry Smartphones icon disappeared after upgrade

  Hi, I recently updated my BBM, and the icon is missing.

  Have you tried soft and hard resets

  reinstalled from devices and the internet.

  Have checked and double checked that ALL the icons are visible

  Bold 9780

  OS 6.0.0

  Messenger 6.0.1.32

  carrier - Orange Israel

  Can someone help, please?

  Thank you in advance...

  Cure found... I hope...

  I don't have the technical knowledge - no knowledge at all - so I can't explain why this solution, on the whole, worked:

  I disengaged the cellular network and then deleted the bbm application, then played reset material, re-installed the bbm on the BB site (not via appworld - doesn't like that), then disengaged the network once again, performed a hard reset, recommit to the network and everything returned to normal - the icon of bbm is alive again.

  Omri

• Lost blackBerry smartphones BBM groups after BBM updated!

  Help, please

  I've updated the BBM to V.5.0.3.22 of the BB App World & after restarting the device, I found that all my BBM groups are missing!

  The strange thing, I always receive notifications (small group @ home screen icons) when someone post in the group as if I still a member, but still don't see no groups in the list groups BBM... Although other members can see me already in these groups!

  For some of them, I was the creator/admin, so no one can remove or add me in the Group again... & other groups when an administrator tries to add me again for the group, I received the invitation normally but when I try to accept it, it gives me a message that I am already a Member!

  In the meantime your kind comments... How can I restore my BBM groups again? or how can I reinstall the old version BBM? (maybe this will help you restore groups!)

  Thank you

  Sokkary

  Sokkary, Hello and welcome to the Forums.

  How long it has been since you last updated the BBM? Sometimes it can take 2 to 4 hours for a full synchronization of the chat groups, especially so in the more active groups. So, in this case, just give it some time.

  If this continues as a problem, first make a reboot simple: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this way is prescirbed for most the gltiches and operating system errors, and you will lose any data on the device doing so. Now, gives groups the synchronization time. It is not immediate.

  And finally, if still nothing after a good day, for groups in which you were not the one creator/admin as a member to withdraw from the group, wait a few minutes and you add.

  For the groups that you are the sole administrator, you're stuck. You will find all the need to abandon the Group and restart and NEVER leave you one admin in a group.

  But the key is patience...

• BlackBerry Smartphones BBM disappeared after update - worm 7.0.0.126

  BBM model Bold 9900

  Free space 98 MB

  software version 7.1.0 bundle2108 (updated)

  in my BBM watch ver7.0.0.126 world installed (removed and reinstalled without success)

  Any ideas?

  Version 6 has been working perfectly without any problems.

  Can I come on down to ver 6?

  Hello
  Yes, you will need to go down to 6 ver as ver 7 has been a huge problem for some people.
  You can do so by visiting the rroyy.com/ota from your BlackBerry browser.
  Hope this helps

• Icon blackBerry Smartphones BBM missing after the update. need help ASAP please

  Hi I'm using a bb bold 9780 and my bbm is 5.0.1.45 and when I tried to update, it hangs whenever he finishes the installation. And when I got tired of a battery pull, my bbm icon is missing. No idea how to solve this problem? Could really use some help here cos its pretty impt. Thanks in advance

  Hi aaron1212,

  If running above doesn't solve the problem then try this link for installing BBM:http://mobileapps.blackberry.com/devicesoftware/entry.do?code=bbm6

• BlackBerry Smartphones BBM implemented after security wipe

  I decided to back up my data because I wanted for security wipe my phone and just restore the really important files that I have. I security wiped my phone earlier because he is trolling a lot and I'm trying to set up my BBM. He leads me nowhere but a message saying "Associant BBM with your Blackberry ID. He's been at it for hours and I am really frustrated that I regret wiping. Hoping for some headache reliever.

  See here:

  http://supportforums.BlackBerry.com/T5/downloaded-applications-for/bbm7-won-t-associate-with-my-BLAC...

  You may need to delete and readd BBM

• BlackBerry Smartphones VERY disappointed after upgrade to 5.0

  My phone won't stop freezing!  I do about 20 battery tire/day and it gets worse.  Verizon has had two wipes, restoration and reinstallation of 5.0 but nothing works.  In addition to all this, I lost ALL my third-party applications.  Yes, I know that I can maybe find all of them and try to get the seller make me reinstall, but what a pain!  I did not buy them throughout the App World...

  Their only solution is to send a re-certified phone.  I asked to have to upgrade the operating system and having the same problem, but they don't care.  They are not sent a Storm2, of course.

  I can't believe what a nightmare this has been!  I do not hear about this kind of things happening with the iPhone...

  Take the replacement phone.  Your clearly has a problem, then take the free replacement.  I got a replacement in March and it has worked very well, so don't be afraid of the thing "renovated".  Once he was out of the flat package, you could not tell the also of a 'new '.  Your replacement should come with 5.0 already load on it... or at least ask to make sure that it doesn't.  I did the upgrade yesterday morning and the new OS is great.  I would gladly put my storm against any iPhone now.  It is smooth, very sensitive and much faster all around.  The camera shutter lag is gone, no waiting during the passage of the apps, memory seems to be stable at about 21MO, not randomly restart.  RIM has done a great job of most persistent problems pricing.  I have only three applications of third party on mine, but the upgrade went smooth as silk... didn't have to do a thing later except reorganize my files the way I had them.  So, again, take the replacement and make a gesture to end your frustration.   Oh, and the iPhone has its share of questions, too.  Go on their community forum... you will see.  Just trying to give you a different perspective and hope.

  See you soon!

• BlackBerry smartphones can not find the BBM icon after upgrade on Torch 9850

  Hi all

  I did an upgrade to my flashlight this morning by a message to upgrade the BBM this morning and everything looked like, it went well and I rebooted the unit and NOT of BBM ICON...

  Can someone help me?

  I tried to display, etc., and I'm not.

  I tried to download it but it says that it is on my device.

  Thanks for any help

  Sorry, I misread it, because the missing icon AppWorld was rumored for many, and I jumped in with this solution too quickly.

  This,

  • your options > device > Application, highlight and then delete BBMessenger.
  • Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.
  • The, after reboot, your browser for BlackBerry, go to www.blackberry.com/bbm and download/install again.

  Once again, my apologies for this initial misunderstanding.

• Loss of blackBerry Smartphones of ringtones after operating system upgrade

  The Bold 9700 for 6.0 2534 operating system update.  The upgrade succeeded, but I now have a very reduced series of ring options.  In reality the available choices are now more suited to warning messages instead of call alerts.  How can I get the alert ringtone call options that were previously available for me. the current choices are not fit for purpose.  Advice appreciated.

  Article ID: KB25664 How to download ringtones BlackBerry legacy to a BlackBerry smartphone running BlackBerry 6

• BlackBerry Smartphones BBM resources missing files

  After a recent upgrade of my BBM icon label changed to net.rim.bb and when I click to send a BBM I get tell screen: Eception missing Exception of resource files.  How can I fix this?  I am running OS 6.0 Bundle 2647.

  Thanks for any help.

  Hello and welcome to the community!

  I recommend that you remove, then reinstall BBM:

  • KB10040 How to view or delete applications on the BlackBerry smartphone

  To reinstall, please see this KB:

  • KB17625 How to install or transfer has already purchased apps from BlackBerry App World for BlackBerry smartphone

  Otherwise, you would probably look much more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload, etc..

  See you soon!

• BlackBerry Smartphones BBM

  I've updated the BBM and now I'm stuck with Server error message. Help, please. I use a BB Bold 9790, OS 7

  Hello jaqpaw

  Welcome to the Forums of the BlackBerry Support

  You are able to use BBM before this update without any problem?

  If you are then try reinstalling BBM who may help, do that on your homescreen go to Options > device > application management > delete BlackBerry Messenger in the list.

  KB10040  : How to display or remove installed application on a blackberry smartphone   

  After deletion to perform a battery pull reboot by removing the battery while your unit is powered and then wait a min.  and reinsert back.

  Your device can take a long restart, then use your BlackBerry browser and navigate to www.blackberry.com/bbmdownload and the most recent available for your device. After reinstalling see if that helps

• BlackBerry smartphone password reset after the end of support

  I have no more phone support.

  My old password does not work.

  I can't get my ID blackberry for work.

  I want to just this device to open.

  This means that you have your employers device, they have you removed from their network and forced a new password to you. You can call to ask what is the password.

  BUT, probably, their intention to reset the password is for you to do a wipe of the device security so that none of the persistent employer email, data, etc., remain on this device.

  After clearing security, you end up with essentially a new, fresh, device with no previous, ready to install as a personal device data.

  Read this article from RIM's Knowledge Base to reset your device to factory settings.
  KB18998 How to reset a factory default BlackBerry smartphone

  See the article in the Knowledge Base RIM here for more information about how to remove an it strategy. See method 3 in the link:

  KB14202 How to remove a policy from IT to a BlackBerry smartphone

• BlackBerry Smartphones BBM & Blackberry internet service

  Hello.
  Ive had my curve of blackberry for about 2 months now, and yesterday and now my BBM and Internet left for no reason at all.
  IM on contract with virgin and have BBM & unlimited Internet.
  How can I fix it?

  Hi abeddow,

  Welcome to the community,

  Please refresh your Service book how clear and refresh the service book database if the BlackBerry smartphone cannot send or...

  Exercise also a battery pull on restart and then see if the problem resolves.

  Prince

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry Smartphones BBM icon has gone and blocked my phone!

  I recently downloaded the new update for BBM. To find once installed the icon disappeared. I look everywhere and found that his truly disappeared. I read the reviews on App world and its happened to many more people. The problem is that this bug also blocks other applications that are linked or are invited to make a link to BBM. I did now of many pulls batery to restore my phone! Please let me know ways to solve this problem.

  Thank you very much.

  1. Then, go to Options > device > Applications and scroll the Messenger app and do not click it, just highlight it. Click Menu > delete and remove the application.
  2. Now, do a restart: with the BlackBerry device powered on, remove the battery a few seconds and then reinsert the battery to restart.
  3. Finally, use your BlackBerry browser to go to www.blackberry.com/bbm and download/install again the Messenger application.
  4. After installation and reboot if necessary, check your instant messaging, or downloads of the application folder.