BlackBerry smartphones can not navigate or receive my mails via WiFi

Similar Questions

• BlackBerry smartphones can not send or receive e-mail, or use web2go

  Hi-

  I hope that someone can help you. I can't send or receive e-mails on my Blackberry. I use gmail. I tried to play around with the settings, but I can't get even the web2go right now when I try to enter my e-mail settings. It gives me an error message that says: "the site are not available in this way. Please use the URL or the link provided by your service provider. "I do not know what link they are talking about. I tried a soft and hard reset nothing helps and can not find a solution online. It is true that anything more than a reset is beyond my knowledge.

  Here are some details about my setup:

  BlackBerry Curve 8520

  Carrier: T-Mobile with package data

  OS v4.6.1.259 (Platform 4.2.0.116)

  E-mail: gmail

  Any help would be greatly appreciated!

  This this way... > connection
  > account management
  > Go to the bottom of the page
  > Connect and share
  > configure e-mail
  You should be sent to the Blackberry page

• BlackBerry smartphones can not send or receive e-mail messages

  Cannot receive or send emails on blackberry - message reads "eception exception DSSMA (5): 2 invalid state.

  OK the email on laptop - how I grind

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry smartphones can not send and receive E-Mails / BB Internet Service does not

  Hello

  got a 9000 "BOLD" for Christmas and just move my Pearl 8100 via Switch Device Manager to 9000 "BOLD". One problem so far: although I copied all the data including my accounts of personal emails from the bead on the "BOLD", I can't send / receive E-Mails.

  Just found that Blackberry Internet Services do not now. If I understand the manual, I have to activate the device. I just sent the message HRT, but is it enough?

  In the email setup screen I just find the configuration of the company, not an option to set my personal E-mail-accounts.

  What should do?

  TIA

  Ralf

  Hello

  OK, now it works. The "BOLD" had to be activated manually by my carrier; He didn t connect automatically as it should. Then I had to make several soft resets, changed the unit - so I needed another site (country), not that we mention here - and finally the "BOLD" connected to the Initernet - finally!

  So, the BB seems to be a bit complicated; never encountered such problems using my Pearl. But in any case, now it works.

  Thanks for your support!

• BlackBerry smartphones can not send or receive e-mail through hotmail

  I have the Pearl 8110 and I had it in place to receive and send emails through my hotmail and aol accounts. I can always send and receive by aol, but not through hotmail

  You will probably need to revalidate your hotmail account. I read a few questions a couple days affecting hotmail users. Several hotmail accounts must also be renewed all the 90 days. Click the icon to setup e-mail on your BlackBerry and sign in to your account BIS (BlackBerry Internet service). Click e-mail accounts, see if you have to re-enter your password for your hotmail account.

• BlackBerry smartphones can not send or receive e-mail

  can someone tell me how to return my service books

  Sure - This is the KB:

  • KB02830 Send the directories for the BlackBerry Internet Service

  Good luck and let us know!

• BlackBerry smartphones can not make or receive calls on new 9720

  Hi all I just took delivery of my new 9720. Bought on ebay an unwanted update. The phone is on orange, I inserted my SIM connected to my wireless network, numbering fixed checked is no etc. etc. on but can not make or receive calls. I'm new to the blackberry phone so I missed something? Thank you in advance Dave

  Thanks a lot for your help and your advice. I'll be back on the phone to the seller for a full refund. I ordered another direct phone to orange so no probs, this should be... If all goes well
  Thanks again for the help
  Dave

• BlackBerry smartphones can not send or receive emails from hotmail.

  I stopped getting emails from my hotmail on my phone account yesterday and then a message from blackberry, saying that I had to post my email, I did very well and also had recorded my blackberry ID. However, I still can't send or receive my emais and when I try to send it comes up with an error message: "user account is INVALID mode." I changed my hotmail password the other day; don't know if it's important.

  In addition, I tried to change the e-mail account set up on my blackberry, but it does not allow me to access the account settings or let me add a new account, the option just doesn't exist or appear, who had not been a problem so far. I could, however, set up a company account if wanted. I do not know who to contact about this thought so I post here everything first...

  Any help much appreciated! Thank you

  Hello!

  Finally we got to know the problem.

  Since there is no EDGE symbol means that you need to call your service provider to activate your package BlackBerry Internet Service (BIS) active or active if re forbade it.

  I hope that solves your problem!

  If your problem has been resolved then would you be asked to click 'Like' and accept as a 'Solution' that other advisors invest it times on this Message more.

  Thank you.

• BlackBerry smartphones can not make or receive calls or text messages

  I have a desk that also my BB services (e-mail and internet) work and device to register. But I can't make or receive a phone call or send and receive text messages. Try calling a number any (including the short customer service number) I get only the message on the screen saying "Call Failed". I'm with O2 with BB unlimited but also tried other SIM cards or reset to the default setting but still the same.

  Could someone help?

  Hello

  It really seems to be the same problem I had. The reason why my phone did not work (calls and sending messages) were that the phone has been updated with the index. Looking to solve the problem, I visited O2 and T-Mobile (which was the original support) and people and T-Mobile was very helpful and kindly spent some time to solve my problem. At least it confirmed what I already knew. Because the person who took this phone as a contract obviously has not paid the IMEI of my phone bill has been blacklisted and I couldn't use it in England (he works abroad). I could use only internet, emails etc. exactly as you can.

  These people in T-Mobile store after talking to someone in their service center told me that the only way to remove it from the blacklist must provide the original proof of purchase. I called customer service and they confirmed this as well. So if you have the same problem that you need to talk to the person you bought the phone and ask the original proof of purchase of the phone company. At least, it works with T-Mobile and should then with Vodafone as well.

  In my case, I went back to the phone to the Ebayer. As he was shopping, it had no original proof of purchase. It wasn't easy and I had to remind him of Ebay and Paypal political and it took some time but finally he refunded my money and I bought it.

  There is another way how to remove IMEI to list black, but not quite sure how legal, is that you will find someone who can do that in England. You can. Write on my email if you want more info and don't know what I mean.

  Hope this information has helped and you will sort your problem.

• BlackBerry smartphones can not navigate some Web sites

  I'm at my wits end. My wife has a curve, and using his blackberry, I can access my banking information online, followed by the parcel on the sites, to check all shipping.  On my Pearl, I can access sites, but I can't get my cursor in the areas of entry numbers.  I am making sense?  I tried to activate everything that I can enable... y at - it something wrong with my phone?

  The curve came with a newer version of the operating system of the factory. You can try to upgrade the operating system on your bead to a newer version. If you are using a version of another carrier, you will need to delete or rename the file vendor.xml, otherwise it will not be installed.

• BlackBerry smartphones can not make or receive phone calls

  This morning, having never had a problem with my phone before, I have a message that says "SIM card rejected" right to the very top center of my screen. In the very right corner it says "SOS" in red. My phone is less than 2 months old. Please tell me this is an easy solution. I'm very techno-challenged.

  Hello

  In this case, we can try to reload the software on the BlackBerry smartphone to make sure she is running the most recent version and there is no problems with the operating system.

  Here's how to make a backup of your BlackBerry smartphone http://bbry.lv/kqMaD3

  Once you have saved your BlackBerry smart phone, please follow the link below to complete a clean reload of the BlackBerry smartphone software.

  Link: http://www.blackberry.com/btsc/KB03621

  Once completed test and go ahead with selective restore, here is how to restore http://bit.ly/bSbfl3

  Thank you

• BlackBerry Smartphones can not see/change my e-mail account with Curve 9300

  Since a recent problem of provider (Telekom, Germany), I couldn't download programs or receive email through this account. However, all attempts to check and change my e-mail via the Curve 9300 settings failed. Problem: every time it is to go to Einrichten (install) / e mail settings and type my username (= e-mail address), the phone says: "null user name. Please enter a valid user name. " Now, I know that the username is correct because he entered this application Blackberry ID. I'm at my wit's end. Where is my mistake? Thank you.

  Hey ArminFiebig,

  In this case, I suggest to contact your ISP for assistance in accessing your BlackBerry Internet Service account. This article should provide some possible reasons why you are not able to access the account. "Unable to connect to a BlackBerry Internet Service account" http://bbry.lv/MXxTMU

  Let me know if it helps.

• BlackBerry smartphones can not make or receive calls all of a sudden

  Since a few days, I have been unable to make or receive calls still yet I can text, email and Im without any problem. I get out the battery and then it works for a few hours and then stops again. Any ideas? Help, please!

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, thinking... what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  Good luck and let us know!

• BlackBerry Smartphones can not send or receive MMS on my 8100

  My service provider is T-Mobile, but I have not had any problems with it on my previous phone.

  Under service book, I have Config MMS, but I have nothing under the host Routing Table. I tried clicking on 'register now', but then he says 'Registration Message sent'... He sends this message?

  My plan has the ability to send and receive MMS, and I don't have a data plan. I'm also not on any corporate server.

  Any ideas?

  Hi and welcome to the Forums!

  If 'Register Now' done nothing (you should receive a Message on your BB), then you need to contact your carrier for assistance that something in your account with them does not work as it should... and they control your account.

  Best.

• BlackBerry smartphones can not set up additional e-mail accounts on 8310

  I have Setup 3 email accounts on my new BB curve. Unfortunately, when I try to add another account, nothing happens. I'm trying to do on the BB. I have AT & T.

  I know it is supposed to be a Web site where I could manage my email accounts, but cannot find it now. (I once found and tried to login, but I was told I could not.) Tried to register, said that there was already someone with the e-mail account. Confusion between.)

  Any help for this beginner (within a week) would be appreciated. Thank you.

  K. Glenn Cole, CPA

  Hello and welcome to the Forums of Support BlackBerry.com.

  Glenn, watch this:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB14378&sliceId=SAL_Pub...

  Basically, if you have created your account BIS on the BB, you will need to open it from the BB, create a BIS login and pw for the PC... and then you can enter your BIS carrier site of connection of your PC.