BlackBerry smartphones can not turn on phone after its been connected to the computer

Similar Questions

• BlackBerry smartphones can not install new applications after upgrade to version 5

  Since I downloaded something like "Blackberry OS version 5" on the web and updated my device using the Desktop Manager, I was able to download new applications.

  I managed to get the BBM on - the phone would have been useless if not - but no more applications will be downloaded.

  Everything seems to work, if I download via the web, or use the Desktop Manager to install applications, there are no mistakes and he said it worked - but there is no icon of the application in a folder.

  For example, BB app world: says Office Manager installed, but it is not accessible, because there is no icon anywhere.

  My carrier say they can not me more help because it is a question of device.

  I got "view all", as well as the icons are certainly not hidden.

  I've tried dozens of times battery pull.

  I tried a backup using Desktop Manager, then factory reset the device, and then restored - several times.

  I tried to uninstall applications through Desktop Manager and install them again.

  I don't understand what the settings are meant to be changed after I do a factory reset and restore from a backup.

  Carrier: Orange

  Device: 8900

  Platform: 4.3.0.23

  App version: 5.0.0.90 (91)

  File: 113507146

  Is it possible version 5 does not work with Orange?

  After the "Orange UK" link on this page, I see Orange lists v5 for download: http://blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads

  What is the link between these things:

  http://www.BlackBerryFAQ.com/index.php/How_do_I_downgrade_the_OS_on_my_BlackBerry%3F

  * office for PC Manager software

  * the platform as shown on the device

  * the version of the application as indicated on the device

  I just updated to Version 5, tonight and had the same problem.  I went to the BB mobile site and there is an upgrade to AppWorld available - Version 2.0.0.36 once I downloaded, installed and rebooted, the icon was back and working.  Hope that helps!

• BlackBerry smartphones can not turn on my "BOLD"

  Had my Blackberry "BOLD" for a few months now and keep recently to 'lose' my ISP.  Can access the net ok.  Remove the battery and put back set the claimant instantly, until today.  At out the battery and put it back in and now I can't turn on my "BOLD".  There nothing... no lights, not even when plugged into the charger.  It is quite dead.  Any suggestions on what to do now?   Thank you

  Finally I talked to my ISP.  They took me by diagnostic checks and asked me to try different ways to load but still no lights.  They decided that the handset is dead and launch me a new.  Thought I would update you pack the same thing happen to you.  Kudos to thouse that resembled my question.

• BlackBerry smartphones can not use THIS phone, either... at least not as a phone

  I have lived more than a dozen phones last year. Problem after problem with the 8220. This last time, they (T-Mobile) has decided to help and sent me a new phone.

  I was actually very happy and said to anyone who would listen that, FINALLY, the phone works.

  Today, I tried to call my cousin who is in a nursing home. I said, 'Hi', and still more, and then he hung up. Hmmm... He couldn't hear me.

  I called back, and he has not yet hear me. I just assumed that he did not intend by phone... or maybe I had accidentally hit the mute.

  I received another call from someone I talk regularly. Nothing.

  I called T-mobile (611) and answered the voice prompts. NOTHING.

  The phone was working this morning. I can't do ANYTHING with it now. Help! And please help me quickly. We have an election tomorrow, and I work the polls. I need to be able to call the Town Hall

  Hello!

  Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Best!

• BlackBerry smartphones can not access address book after software update

  I'm unable to access the address book by default after doing the update - I have restored my backup and it's all there, with the exception of my contacts.  When I open my address book it is labeled personal and there are no address and when I add a contact, it is not displayed, but I noticed that when I go in the options, it shows only default under 99 entries with address books and when I try to add a contact, it does not show in the list on my phone but the number of entries in the book of failure goes up so they go in that one but I don't can not access?  No idea how I can get back my contact list? (hope that makes sense for a person )

  Thank you

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  Hello LeslieV and welcome to the forums!

  You can have an address book on filter, to check this setting open the address book, and then click the menu button, and then select filter, if business or personal is checked, uncheck both and then see if you are able to access your address book.

  If the above does not resolve the question can you please let us know what device you are using and what version of the software is on the device?  The version of the software is under Options-> on, the software should be 4.X.X.XXX.

• BlackBerry Smartphones can not remove grayed files after you turn off the WiFi sync

  I got sync music WiFi on, but after I left the proximity of my WiFi, there more grayed out 1,000 entered the path of my browsing in the 100 or if the files that are available locally on the device.

  Then I turned off sync music Manager Office, but even after many cycles of connection/disconnection between BB & USB WiFi, all these files in gray are always in the way on the music of the BB icon tag navigation interface.

  How can I uninstall this feature? Otherwise, how could I make my icon music works as he did, not broken by WiFi-sync as it is now?

  Please notify.

  If you want to uninstall WiFi Sync, please go to the Options icon > device > application > search for WiFi Sync and delete

• BlackBerry smartphones can not get off phone IMEI

  I bought a used blackberry (curve 9300). I'm trying to get the IMEI # off the phone so I can't unlock. Whenever I have punched in the #06 # it does not give me the number. Simply says "emergency calls only" so frustrated... I really want to get my phone I put an old machine washing last week!

  The IMEI is also located at Options > status, as well as on the white sticker under the battery.

• BlackBerry Smartphones can not sync with Outlook after the upgrade to AT & T 4.5

  After the upgrade to AT & T 4.5, everything seems to work OK except synchronization.  Everyone I have a problem and you know the solution?

  Thank you

  Lee

  AT & T recommends only 4.6 because they have no brand yet their own 4.7. Only difference 4.7 is the loader program whish has been updated and supports the 83xx series perfectly well... regardless of which operator, and Yes, she fully supports the device software 4.5.

  I saw a help tip in situations like this before that might be useful, however need you to installed 4.7 as this option is available in this version. IF you do not already have a backup, do one now.

  Start-run-cmd

  type: cd c:\program files Research in motion\apploader

  then type: /resettofactory loader.exe

  After that, make sure that DTM is closed, delete the intellisync folder new, open DTM, synchronization of the configuration and try to synchronize again.

  Try to do the sync BEFORE and AFTER restoring your backup

• BlackBerry smartphones can not turn off wireless sync

  8330 version 4.5.0.33 (Platform 3.3.0.30). desktop version 4.6.0.6; BES version 4.1.2.15

  I use several address books (personal computer, the company contacts, etc.) I have improved my device and desktop software, and now I can't sync my address via the cable books. I used to be able to go to the address book > menu > options > wireless sync: YES or no. Now, I have no wireless sync option in the address book.

  Anyone know how to get it back? Thanks in advance. Nick.

  Go to address book-> Menu-> Options-> Desktop-> wireless sync: YES/NO

  This applies to OS 4.5 devices.

• BlackBerry smartphones can not update software

  -Very well, so I tried to upgrade my Curve 8330 software to Version 5, and it doesn't let me do.  My phone won't stay connected to the computer, I got so cant and problems of man understand this.

  Hiya!
  The most recent version of the software offered by Bell on the 8330 is 4.5.0.127... This is probably why you can't move to os5.

  see you soon

• BlackBerry smartphones can not connect BlackBerry Pearl 9105 for PC

  Hello world

  I have the following problem:

  After using my BB Pearl 9105 for almost 3 years, I can not connect to PC more (I still menu with choice of 3 options on my smartphone when I connect, but when I click on that option "usb" or "charge", the menu appears again).

  In addition, the PC does not recognize my smartphone as a usb device. Updated BlackBerry Desktop Software and the purchase of the new Micro-USB cable did not help.

  I can still load.

  Could anyone suggest me how to solve this problem?

  Hello and welcome to the community!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• BlackBerry smartphones can not change password BBID

  Hello

  When I turn on my Blackberry, I can't do anything without first signing in my BBID. The problem is that I forgot my password. When I click on 'forgot password', I get error message saying "unable to update Blackberry ID account information while offline. I changed my password on the computer, but my device does not recognize it, probably because it is offline, but there is no way I can go online without signature first.

  Does anyone know of a way I can fix this without resorting to wipe my phone?

  Thanks in advance!

  Hello and welcome to the community!

  Please see this post "sticky" for useful information about your situation BBID:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-world/how-to-regain-access-to-your-BBID/TD-p/25467...

  I hope that this information will be useful to you.

  See you soon and good luck!

  VIA |  sdgardne 

  http://supportforums.BlackBerry.com/T5/BlackBerry-world/how-to-regain-access-to-your-BBID/TD-p/25467...

• BlackBerry Smartphones can not access Media card with BB Desktop or Media Sync 9700

  The other day I received a Reburbed Bold 9700 update.

  I use Ver 6 Deskstop OS and the 9700 is running device code latest version 5.

  I have a Kingston 4 GB media card that I know is in place because the 9700 recognizes it and when I go to files and select the media card, I can see all the files on the card and when I take a picture it is written on the card so I know that memory is very good and he sees the 9700.

  The problem I have is BB Deskstop or latest version of Media Sync to see so I can transfer files to and from my PC and the media card.

  The error message that I receive on the two applications, it's that I have to turn on mass storage Mode.  When I look at my memory settings:

  Compression - enabled

  Map of media Support - on

  Mass Storage Mode Support - on

  Auto enable mass storage Mode when connected - Yes

  I formatted the card successfully on the BB.

  I tried another card memory (2 GB) and also properly formatted as well.

  I also tried another USB cable into another USB port.

  I had a BB hard reset by pulling on the battery... several times.

  I had another before Blackberrys and have never had a problem of access to the media card.  I would have thought that it is easier on the 9700.

  I did search endlessly on the Web and saw other people with similar problems but many were so simple that the card is not seated properly and it also had the symptom that the BB is not recognizing the media card.  My BB recognize media cards and use them, but I can't access the card through my PC.  I understand that I may not see a pendrive pop up in Windows Explorer, but I can't understand why the BB Desktop or Media Sync cannot access.

  I know that both of these applications communicate to the BB cause I get requests for passwords and the desktop, I can view all my applications and I used to update the device until the last OS level during the troubleshooting process.

  I just wanted to see if anyone has experience this problem and has tips, if not I will contact AT & T or go into a local store to see if they can help.  I just think I'm missing something that I can take care off instead of my own.

  Thank you!

  Hello

  Have you tried to connect the device on another computer?  If another computer to recognize the device, it may just be a case of bad USB drivers on your computer.

  Here are some KB articles that may be able to help:

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  KB10312 - impossible to display the map of support using the BlackBerry smartphone

  You also need to remove the USB ports on your computer (using Device Manager), and then restart the computer to reload the correct drivers.

  An alternative to this is to simply use a microSD card reader which allows you to use the microSD as a flash drive.

  I hope that this info is another starting point for you!

• My torch of blackBerry Smartphones will not turn on or charge

  After that I'm home from work yesterday I decided to go for free my BB, but unfortunately what happens always was that whenever I plugged in the charger, a red light appears flashing on my BB and it would not turn on or work, I decided to let it charge all night to see if that would be the case. Later this morning, I checked out my Flashlight again to see that it would not even turn on again. I tried to connect to the computer to see if he could load from there, but no luck was found. I contacted then technical support from Rogers to get help, they first told me to do a quick pull out the battery and put it again to see if a reboot might solve the problem, no luck. They then told me to do the same thing, but this time when the red light shows that I would hold the space key for that BB would be start in safe mode, no luck. He then too try to reload the OS of my BB by BB Desktop Manager. Too bad, I could not even connect my laptop to my computer.

  So now I ask you guys to see if there is something else I could do that would fix my BB. Note that I would like a way in which I have to erase the memory of my BB, since I have not backed up the data again (I just bought it 2 days ago). But if I have too, I will.

  Hello

  There seems to be a defect with your handset, you just need to know where it is. What you explained I see that you have tried your feeder area and USB so the problem is not with the charger.

  If possible is that you can try using a battery of another torch? If you don't know anyone with your handset, you should be able to try this in the store one of your suppliers. This battery swap will show where the fault is, if the handset works with another battery, it means that your battery is defective - and if not then it's your handset.

  You will need to contact your network provider to arrange the repair or replacement of the defective material.

  Hope this helps

• BlackBerry smartphone wifi not turn off on 9810

  I just bought a torch 9810 today. Wi - fi does not turn off even after unchecking the box. It comes on automatically even after I unchecked the box. Help?

  Try a battery pull if you please, with the BlackBerry device powered on, remove the battery 15 seconds and then reinsert the battery to reboot the device. This will clear all hide as restarting a PC. Then try again and see if the problem persists.