BlackBerry Smartphones can recover contacts after BB was 'allowed '? Help

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  I got my Blackberry Bold 9700 since January and have not had any problems of reception of MMS messages up to now.  All of a sudden, when someone sends me a MMS, I can't see it, it just says: not received and it never receives.  I have the MMS service through my AT & T service provider.  Any suggestions?

  Hi and welcome to the Forums!

  Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Best!

• BlackBerry smartphones can't argue with BB OS 10 users

  Hi, please I need help. I couldn't argue with th user BB 10 series for over 2 weeks on blackberry messenger.

  I get their discussions but mine is not delivered to them. In addition, all groups on my phone wiped out. I tried to restore my most recent upward, but the issue has not been resolved. What can I do?

  Thank you

  chukee21

  Welcome to the Forums of the BlackBerry Support

  You receive a red X when trying to send messages BBM all BB 10 users?

  If you are then try to remove and reinstall BlackBerry Messenger from your device which helped a few users with the same question, to do that on your homescreen go to Options > device > application > locate and remove BlackBerry Messenger from there. After deleting to do a battery pull reboot as this device powered on remove the battery wait a min. then reinsert back.

  KB10040  : How to display or remove installed application on a blackberry smartphone   

   

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your phone model. If the device for a restart prompt do.

  After you have reinstalled for your group problems, ask a member of your group for you invite.

  _______________________________________________

  Please note:

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in to your BlackBerry ID Contacts is restored back, but if you have any previous version then the first to make a backup local, you can save on your press card, see this KB for a help additional

  KB20554 How to back up and restore the BlackBerry Messenger contacts list 

• Please tell US if there is a way I can recover a FILE that was accidentally deleted from the Recycle Bin. and then "emptied" from the bin.

  Please tell US if there is a way I can recover a file that was accidentally deleted from the Recycle Bin. and then "emptied" from the bin.

  If it was very recent, this tool would have a good shot at it.
   
  Recuva
  http://www.Piriform.com/Recuva
   

• BlackBerry Smartphones Can I recover my blackberry protect data backup on a Mac?

  My blackberry 9360 a curve was stolen a few days ago, I never it synced with my computer but I still saved on blackberry protect and I can access my data if I go to protect.blackberry.com and login with my blackberry ID. I see that my backup files exist but I can't download them and I can't get a new blackberry at the moment but I really need all my contacts and phone numbers, is anyway that I could retrieve this information on my macbook?

  Hello

  BB Protect backup files are only single use... to restore to a BB device. It has no other use of them. Where the reason for which this BB Protect is a component very well to a good backup, but in no case should be considered to be the only component.

  If you can access another BB, even for a short period, you can restore it and then save it on your computer, from which you can get 3rd party applications to extract the local backup data in human readable format. However, I've never heard of these tools for MAC... but also, I don't look for MAC stuff.

  If you don't try this (restoration of BB Protect for an another BB), you must be very careful... to refer:

  • KB31489 BlackBerry Protect for BlackBerry smartphones does not display the backup files to restore

  Good luck!

• BlackBerry Smartphones Can I retrieve contact information for a database without the BlackBerry

  This is my story - a couple of weeks, I dropped my 8130 Pearl in a large cup of water. After miraculously, he came back to life, I decided that it was time to SAVE my contact... information so I used the version of the office for 4.3.0.17 Manager do... Only, I clicked on "Addresses", which I guess means contacts. I joke that my poor BlackBerry not - the VERY NEXT DAY, went into the pool with me. Now, despite the fact that I just mentioned after swimming, I actually do not lead a lavish lifestyle... I live in the desert, and I had to enter my poor toddler, overheated in the pool as soon as possible. I have no cell phone insurance, but I don't have the $50 deductible to get a new BlackBerry. Now I use a Casio g opportunity ' Boulder area. I had so much contact info, I need. So, here is my question. Is there a way to convert information database (IPD file) I saved in a word document, or other legible form so I can get all my contacts?

  Thank you in advance,

  Crystal

  Crystal, Hello and welcome to the Forums of Support BlackBerry.com.

  Yes, google search for ABC Amber IPD Converter and use it. It is not free, but the trial software will manage a limited number of records.

  If you end up having a new BlackBerry, you can restore this backup IPD file on your new device.

• BlackBerry smartphones can not use quick key to search for contact & no history when lock phone

  Hi all

  I just got a new Torch 9800 that is connected to & configured server of my company blackberry. I also use Chinese entry (writing function key) and two problems below, pls help:

  (1) cannot use the quick key to search for contact when using phone, for example to enter a 'P', it will show "Peter" and "Peggy" from the contact list contact. I can only choose after selecting "call for contacts.
  Initially, I didn't know when this function has stopped. After several rounds of tests, more likely, it happened after I switched the input to the Chinese language and has not switched back to English at the same time.

  I found that several KBs can relate to this problem, KB13326, 14372, 04052. And followed the advice but still don't work except if I cold start the phone, i.e. remove the battery. He returned to normal. Once I have change the language again, the problem returns.

  (2) I put my phone to the phone call when it is locked. When the phone is locked, cannot display call log history. A few days before, he was not. Don't know what that value and make this problem.

  In addition, how to cold start the phone without out the battery and install additional appl (company does not download other app).

  Thanks in advance.

  Patrick.

  If your company blocks applications, there is not much you can do, but pray with IT to let you have access to them.

  There is an app called quickpull that can restart the phone, but a battery pull works best to clear the temporary files and the cache.

  Sorry I never messed with the languages.

• BlackBerry smartphones can not move contacts from 9000 to 9800

  My old BB 9000, or more likely, DM 6.0 organize my contacts on my old phone hostage!

  I had my 9800 yesterday and tried to run the Wizard "device." Everything looks good, no errors, everything works... then I have open Contacts and it is empty. Look at my old camera, everything is still there. Try the synchronization again and again, no luck. Trying to back up "All contacts" on 9000 then just that give back to 9800, does not work.

  I think the problem is that on the 9000, I see three "lists of contacts" - two named Desktop and the other with my gmail address. It appears in fact as those associated with the gmail address move okay - except that only one contact is associated with this account! The rest seems to be distributed randomly among the other two inputs of funds.

  I have tried everything I can think to manually backup/recover contacts from the old phone, but no matter how I try to sync, I don't the addresses associated with the gmail account or when I restore what seems to be a 'complete' backup all contacts disappear.

  A side note, I didn't want/need to keep these contacts separate so if there is a way to merge together to solve as magically I will gladly do - unfortunately entered KB talking about this all reference ridiculously old versions of the software, so I don't know how to do with DM6 and the 9800.

  It's ridiculously frustrating. Permutation of devices was such a breeze and a grand more for me in the past, who would have thought that RIM would make it more difficult/worse?

  Let me know if I can give you more info!

  Well, 3 days it took me to solve this problem, quite poor of general RIM experience - I hope that someone is watching. Here is the solution I found, based on the process here: http://www.berryreview.com/2010/06/03/faq-duplicate-desktop-or-unknown-contact-list-databases-found-...

  Original problem - several book entries of "Desktop" addresses on my old phone, which apparently caused problems when you use the DM6 ' device' Wizard.

  Resolution:

  (1) of peripheral origin, take a backup and select only contacts 'Address Book - All.

  (2) Download ABC Amber Blackberry Editor (why I need a 3rd party tool to use my new phone!) as mentioned in the article.

  (3) open the .ipd file that contains the address book - all entries, do a save as and put them in a new file - they are now simply part of the primary address book.

  (4) this is where I spread article above - still, restore that backup on my new phone doesn't work but restore on my OLD phone actually. If that's what I did.

  (5) I reactivated my old phone on BES then used wireless sync to synchronize the address book to the server.

  (6) to the new phone, activate on BES and turn on the wireless sync, and voila, I have my address on my new phone... FINALLY.

  The obvious answer here is ' well, if you had the wireless sync works properly in the first place that probably would have been avoided "which is quite true. However, as it is a personal device that I use to work for e-mail only, the camera itself has always been the source of my address information and it sync to my business account has been low on my priority list. I thought that saw DM configured to make weekly backups (which still occur whenever I plug in my phone, regardless of whether or not - a week spent yet another problem with shit DM6) would be sufficient coverage of the information available to me.

  I hope someone finds this useful info and should not suffer through 3 days of hair pulling as I did.

• BlackBerry Smartphones can not add or Edit Contacts from gmail account added by google apps

  Time ago I ve used to have only 1 mail account on my blackberry, a Gmail ([email protected]) and google sync (http://m.google.com/sync) allowing to synchronize contacts between the smartphone and the account webmail. It worked like a charm for a long time. At that time, I could create and edit contacts and changes got synchronized in both sites.

  A month ago I decided to create an e-mail address with my own internet domain name ([email protected]) through Google Apps, and decided to add this e-mail address to the smartphone to check both accounts. The first surprise came when I noticed that add that email address (using the procedure to add any email address) has caused the BB to activate, as mode of BES, against the gmail server.

  Suddenly, I discovered that I can't create or edit contacts in BB, but I can't get into the google apps email webmail interface. The contact created using the web interface is synchronized to the BB.

  The problem is that I can't create or edit contacts in the smartphone!

  Anyone know something similar to this?

  Any ideas will be greatly appreciated

  Ariel

  Found the answer!

  uninstalled Windows Live Messenger version 3 and worked OK

  Source: http://supportforums.blackberry.com/t5/BlackBerry-Curve/Problems-with-contact-list/td-p/1664039

• BlackBerry smartphones can not open files, applications or make/receive calls after obtaining a new theme from bb app world...

  I got a new theme out of the bb app world and once it has been downloaded and I applied it to my phone it was freezing! He maintains it now gel and I'm unable to open the configuration options to change this theme... What can I do? Help me please

  Hello and welcome to the community!

  I suggest you start safe mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  in order to remove the offending theme.

  Good luck!

• BlackBerry Smartphones Can I edit my Contact list of my PC?

  When I connect my BB 9800 to my laptop I don't see the list of contacts on my BB using Windows Explorer.  I would like to be able to do this because my Contact list only contains phone numbers (a report of my previous cell phone) and I want to add email addresses.  I have a lot of entries to change and it would be difficult with the keys of BB.

  If I can't do it while only connected to my BB is there a way I can do a "Contact list" on my PC and then export it to my BB?  Thank you, Peter

  Hi and welcome to the Forums!

  A few things to discuss... so bear with me...

  (1) contrary to others how things, RIM does not provide desktop PIM. Others force you to use their PIM and only their PIM. RIM provides a driving software that works as a bridge between your PIM and the BB. See this compatible PIM KB:

  • KB12268 Applications supported by BlackBerry Desktop Manager to synchronize

  (2) RIM provides a device switch Wizard to migrate from another SmartPhone to a BB... but only for compatible devices. See this KB:

  • KB05459 How to use the switch device Wizard to switch to another smartphone to a BlackBerry smartphone

  (3) If your old phone is not compatible with the wizard, then RIM more offers the possibility to import ASCII and CSV files. See this KB:

  • KB04312 Create and synchronize with an ASCII export file
    KB11194 How to import contacts from a CSV file to the BlackBerry
  • Sorry, but RIM does no research on how to get your data from your old device and in ASCII format or CSV... it is a function of your old device.

  So your choice is, IMO, to continue to use a desktop PIM for your data (and you should, IMO)... then choose a compatible PIM (from above). Then download your data from your old device and the PIM Office. Next, configure the BB to sync with the PIM:

  • KB17022 How to configure applications to Organizer for synchronization using BlackBerry Desktop Manager

  Good luck and let us know!

• BlackBerry smartphones can not add to your bbm contacts

  Cannot send or accept all requests. Phone freezes and I have to restart.

  Hi RussianDevilz

  What third-party Applications that you have installed in your device. Please try to start your machine in safe mode, and then try to add or accept to see if your device freezes.

  KB17877  How to start a mode BlackBerry smartphone without failure.

  Try it and tell us.

  Prince

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry Smartphones can with line within the list of Contacts (most of the time)

  Hello.

  My wife and I have all two storm with Verizon phones and I synced our contacts on two phones using Google Sync all contacts appear to be normal and functional.

  On her phone, when I'm inside the contact list and try to call a person from there, the phone screen opens but nothing happens.

  All of these steps produce this problem:

  -by selecting an entry in the contacts list and pressing the green button

  -opening of the contact first, by selecting a number (e.g. Mobile) and then pressing the green button

  -opening of the contact, select a number (e.g. Mobile) and using the menu button and "call Mobile".

  The only way it works is if I first enter the phone screen and choose the Contacts there - then it works.

  No idea what this can be?

  We talked to someone from Verizon, and they said that we had to hold the green button or the menu entry "Call Mobile" (etc.) for a period of time - never heard of this before and it didn't work ONCE - while remaining in the store...

  On my phone, everything works as you would expect, but I ran an update as soon as I got on the phone, so maybe that's why it works for me.

  On the other hand, this update wiped out all the information on my phone, and I had to download and configure everything again and install all the extra stuff from scratch, that's why I didn't run an update on the phone my wife again.

  Thus, a question is: if I create a backup with the Desktop Manager and then run an upgrade of the blackberry software, can I restore all settings and other programs downloaded with this backup?

  Thank you!

  No.... I'm on VZW and their current production OS (. 75) and numbering by any of the ways describe you works very well. Something is wrong with her camera... What is proposed is a refill of OS in an attempt to clear up the problem.

  But first... I have to ask, did you do a battery pop reboot? We know that these devices suffer from memory leaks and other, testify to the weird behaviors. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning.

  Just a thought...

• BlackBerry smartphones can not CONNECT to THE SERVER

  Hello need help. My Blackberry Curve 8520 (OS 5.0.0.1036) does not connect to the server. It shows my network (Vodafone) and gets a strong signal; makes and receives calls; connect wifi; but it is also completely static. After the first Setup email screen I get: your device has a connection to the server problm.  (I think it means the Blackberry server?)  So I can not connect any email.  Very well in my other near-identical Curve 8520 Sim Card work.  How can I do please?  Y at - it a reset or software update is complete I can undertake? Thank you, Michael

  I can help you with the it policy... lack of procedure for access to the BES server, this (and only this) cleanse a BB to an it policy:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  If you do a backup/restore, don't do this basically... rather, backup/restore only the databases specific you need (for example, calendar, contacts, messages, etc.) and more precisely to avoid data bases having something to with COMPUTER policy, business, etc.. If you restore those, the it policy will be conscientiously restored to the device, and you will be right where you are now.

  As for a BES Server trying to reach out... There is nothing that I can offer you. Your best bet is to talk to your provider and make sure you have no BES-level service enabled on your account of them. Who should (note 'should'... is there no guarantees) prevent a BES server to reach out and the reactivation of your device.

  Good luck!

• BlackBerry smartphones can not connect BlackBerry Pearl 9105 for PC

  Hello world

  I have the following problem:

  After using my BB Pearl 9105 for almost 3 years, I can not connect to PC more (I still menu with choice of 3 options on my smartphone when I connect, but when I click on that option "usb" or "charge", the menu appears again).

  In addition, the PC does not recognize my smartphone as a usb device. Updated BlackBerry Desktop Software and the purchase of the new Micro-USB cable did not help.

  I can still load.

  Could anyone suggest me how to solve this problem?

  Hello and welcome to the community!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!