BlackBerry smartphones drive intelligently and Customer Service

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• Canoe of blackBerry Smartphones to send and received email on verizon storm 2 9550

  My BB 9550 verizon so far cannot be sent or received by e-mail. XL axiata (BIS). OS v5.0.0.1082. Try to complain in the XL Center and customer service says that the BlackBerry smartphone has boredom, which is true? In the service book, notice is rejected CMIME. several times I try send the maintenance of the device address, delete DM and send the book service once again, but so far is EVEN. NO CONFIGURED MESSAGE SERVICE. YOU WILL ONLY BE ABLE TO SAVE AS A DRAFT. Who's wrong? Provider XL Axiata or smart phone BlackBerry?

  Re: Disabling BES of the handheld

  08/05/2009 20:34

  After his contacts on the PC, I'll make sure that you have installed 4.7 DTM and go to the command line

  type: cd c:\program files Research in motion\apploader enter

  type: enter loader.exe /resettofactory

  This should remove the policy from IT previous of the device and wipe the device then you can resync everything back to the device.

  Thank you so much for: http://supportforums.blackberry.com/t5/BlackBerry-Curve/Deactivating-from-BES-from-the-Handheld/td-p...

  It is very useful for my trouble.

  Thanks for you all.

• BlackBerry Smartphones it's Wi - Fi Service please make sure that your device has an active WiFi Connection and Try Again

  Hello everyone.

  I invested today in this device and I cannot get the browser to work, I had a quick glance around the blackberry on this problem and the forums help section.

  I created the WiFi its come up as 'Wlan_089A8C '.

  I can always connect to the browser.

  I see the browser is "HotSpot Browser", but in general properties how to change the default browser for another browser to work?

  CNA anyone help me?

  Thank you

  Rob

  RobCharles1981 wrote:

  How can I change the default browser for another browser to work?

  You cannot change the WiFi browser with another browser without going through THE BlackBerry data Plan.

  Call your carrier for more information.

• BlackBerry Smartphones Invalid email and password on blackberry 9790

  I have been using everything ok through POP3 email on my blackberry for the last six months and then all of a sudden yesterday asked me to check the password that I tried to do it but the only message I get, is that my user name or password is invalid.  This is not the case, as I am with the same username and password on outlook and my Ipad and these work perfectly. Can anyone help?

  We had a problem with our email on Wednesday, it is now sorted and the passwords have not been changed.

  I tried the hard reset, tried to set up online service, free books works and still will not accept the good user name and the password.  It's driving me crazy!

  Thank you.

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• My Bold 9900 blackBerry smartphones is dead and cannot be repaired

  Hi all

  I have a Bold 9900 I bought in February 2012. 3/4 months, from time to time, it displays an indicator of battery missing on the screen. This has been resolved to remove and insert the battery again.

  A couple of weeks, it exploded and, when you try to turn it on, only the red light was on while the screen is off. I brought in a Blackberry service center and today they gave it back saying that it cannot be corrected.

  600 euros wasted after 28 months.

  I am a single BB client since 2005 (with the old 8700) and I am really disappointed with such a bad customer service.

  Is there anything else I can do? (Other than buying an iPhone?)

  Ciao!

  Max

  Hi JSanders,

  Thanks for your reply.

  The phone was finally repaired. It seems there was an infiltration (even if I'm not Recalling the cases in which it may have wet). An internal Committee was replaced and now it works.

  Ciao!

  Max

• BlackBerry Smartphones Z10, Q5 and Q10 are 'Other BB Smartphones'?

  Hey BlackBerry! Contact us / help (http://us.blackberry.com/customer-service/contact-us.html) Web page links on this forum for assistance "BOLD" curved Style, storm and other... How about fixing it so that it sends you to a higher level, where you will find help for Z10, Q10, Q5, etc.!

  Someone has simply not updated the link on that link directly to the new homepage.

  Maybe we can pass that along. Thank you.

• The horrible delays and customer service

  Being one of the blessed few who received a lemon Y2P, I immediately called Lenovo on my faulty computer and I was told I would get a replacement as soon as possible (this was the end of October). (the wifi card is blatanlty malfunctinoing as I had Y2P another of the same model running side by side end. yes I tried all the drivers and router correct so I don't know what the laptop)

  A fun part of the story comes a few weeks later, when my order status finally appears and estimated my replacement will be ship at the end of December. Yes you heard me right, my replacement for Lenovo sending me a broken product has been to place myself at the end of the line for waiting two months . When the customer service assured me it would be a couple of weeks they obviously care to mention that 'some' would mean 8 or more. After waiting 48 hours for the service the customer to look at by not accelerating, said basically none can do. Any compensation any to be completely screwed. It is totally unacceptable for a replacement on a defective product and Lenovo should be flat ashamed.

  
  

• BlackBerry smartphones address email and password

  My Blackberry Torch was stolen recently.  Now that I got my new camera and everything seemed to work OK.  I received emails addressed to it and who is "pushed".  I tried to download an app and had my Blackberry ID need I entered.  She would not accept my new password - so I asked to reset - but the email they were supposed to be sent to my blackberry address did not!  Does anyone have ideas, what can I do now?

  Oh okay Ouch, the using the blackberry.net email account is not good. These emails cannot be found or read any where, but on the BlackBerry smartphone.

  Personally, I never recommend using blackberry.net for this main reason e-mail accounts.

  My best suggestion is to get a gmail or yahoo account for free and create a whole new BlackberryID.

  Then, call your mobile operator Orange and ask them to bring this problem to RIM level two level tech support and get your old account merged or moved to the new BlackBerryID.

  Yes, it's complicated. But it's the only way I see possible... all this because of the password reset. Yuck, indeed.

• Sync blackBerry Smartphone Music Sync and media on "BOLD"

  Hi all

  When I go to Blackberry.com on my "BOLD" there is a link that says "sync your music iTunes office with your blackberry smartphone: find out how.

  When I get the link to download on my PC for the media sync... It does not seem to do anything.

  Anyone who has tried this and got positive results?

  Get it solved!  Just need to reboot my computer for the program to take effect.  Thanks for your help gents

• Huge problem with my account and Customer Service

  I like the software and products, but I have to say that the customer service was the worst I have experienced in a long time.  The last 5 days have been hell.  Let me explain.  My sub was scheduled to end on 26/11/2015.  He was going to renew and I frankly, as a student, not the means to do so at the price.  When I explained my problem to an agent, she said she would take off auto renew and said: I can re - register with the current promotion.  I thought wow that's great, that she sent me an email of confirmation of this.  11/26 so I renew now, everything seemed well on my end. When I looked at my bank statement I see the full price.  I chat with 2 people who said there was nothing that they could do for me is the price, and I explained to him that I understood, but the agent told me otherwise.  A 3rd officer said as she promised it we will honor it.  So far, I've been very happy.  It reimburses the renewal and implements the new sub 09/12/2015.  Here's where the hell is happening.

  I'll connect and I see this:

  

  Why he asked me to but if I already have my renewed sub?  Then I see the second photo and I think why are there 2 CHP schemes.

  Of course, I start Muse and get a notification saying that I can't use my fonts typekit because of my plan and my creative space cloud is only 2 GB when it should be 20 GB.

  12/10 - I chat with someone, they say that it's the app.  I tried to explain things on adobe.com has not looked right and that could be the problem.  I said that there was a problem processing the order and that they need 24 hours to update.  The case, I was told, should be wound.

  12/11-after checking that I still have the same problem after 24 hours.  I discuss with someone more... they think that his app problem.  I connect several times and the problem remains.  They say they see 20 GB of space on my account but the mobile apps, nor my creative application cloud show that.  Yet once, they say they will get worse and it will take a day.  At this point, I'm worried because I have work to do and the customer wants the Web site with the police agreed.

  12/12 I'm in Office of lightroom and the software tells me that my sub has expired.  I have check the lightroom mobile and see the same thing.  Now I can't synchronize my lightroom library so that I can work.  I discuss it again.

  They thing its a problem app and I sign in several times.  Nothing.  I tell them "Please help me, I depend on this ingration and will lose my job if I can't work in all devices".  Friendly but no help.  They said that he was sent to the highest priority and that's all they could do.

  12/13 I check and of course, nothing has changed, well, I saw 20 GB of space on my mobile apps.  But the creative desktop application cloud always says 2 GB. No lightroom and not Muse type fonts kit.  I chat with someone, and they say that it is a technical problem and I have to wait until Monday to get anything resolved.

  12/14 - I spoke with someone and explained what happened.  They would transfer the chat support, but apparently at 12 am EST they would be unavailable for 2 hours.  Then he gave me a number to call.  I called the number and gave them they case # all this... He wanted problem draw apps.  I said that they all work and that there was a problem in the recognition of my membership.  I explained the screenshots and still nothing.  He wanted to deal with the issues the blow by blow.  I have a problem with Lightroom, so he wants to send me the Photo team, do not understand that this is a symptom of something of a bigger problem. I decide I'll try Photo team, at least, then I could fix it and work.  The guys on the team photo was very nice, even if he could tell that I was very frustrated.  He explained that there might be a problem with the application.  So I installed on another computer.  He made a screenshare and how I showed him the tab account and 'ready to buy' screen that I saw.  I am enrolled in my application with his account creds and understood that there is no question here.  He then said that I was right and that there was a problem of ID with my ID and he needed that escalate to this team.  That it can take 24-48 hours to fix on the back.

  How am I supposed to be creative and use these applications with all this back.  Escalations will teams do not look at the problems, agents who are really just read from a script, it feels and have no way to help with an unusual problem.  Everything is stereotyped and they want to do the same procedures, no matter how many times you already have or how from a common sense point of view really does not apply.  It made me rethink where the it products worth despite this lack of service, help and perhaps delays.  I could lose a job because of it, and I paid for the entire year already.  I paid and still cannot use my services entirely.  I apologize for the length of the present, I have not nowhere else to turn.  Everyone knows this?  Can someone on staff help?  Here, I'm desperate.

  Case #:

  0217314429

  0217297716

  0187326545

  0187327032

  0187327032

  Thank you

  Jay

  Thank you for checking on him KGLAD.

• PhotoShop CS3 authorization key does not work and customer service solution is to go to forum

  I reloaded my Photoshop CS3 after a hard drive crash and the authorization code provided after my last accident a year ago does not work. Adobe support claims to be unable to help and ask in the forum. How can I obtain a new authorization code or disable licensing for this very old but useful for my copy of Photoshop purposes so I do not continue to lose hours of frustration on this.

  I decided that maybe there is a problem of language/terminology at the heart of it, so I went back and very clearly identified in a new chat session, the serial number, activation number and requested the AUTHORIZATION CODE. The second session went well and I got my code without requests for screenshots, operating systems, and others.

• BlackBerry Smartphones BBM, FB and other applications does not not in wifi!

  Hello!

  Was wondering if someone could help me, I'm going crazy! I got a blackberry torch for awhile now which i had bought in England, I live in Spain since September and have used the wifi in my house here in bbm and use all applications, etc. I've recently returned to England to visit and returned to Spain yesterday and connected to my wifi but my bbm, email and fb and all other applications do not work, but I can connect to the browser! I tried different things to make it work again, for example, draws on the battery, taking sim in and out, making sure the data service is on! The wi fi is certainly connected as the signal in the right corner bar is white! Anyone know how to make it work again, he always worked completely fine!

  BlackBerry Europe servers have had a few problems these days.  This is why you were unable to connect to all BlackBerry services.

  I'm glad I could clear things for you.

• BlackBerry Smartphones BB Curve 9320 Internet Service (big) problem

  Hello

  I have a big problem with my BB Curve 9320 7.1: internet (with data - no wifi) does not work, but I have a credit of internet data plan. When I try to configure my BIS account it does not work...

  Let me explain: I'll configure--> email accounts: here I should be able to pick something as personal account / add - create an email address but the problem is I can only get a professional and he asked me to email address of profesional a password supplied by my admnisitrator (and I do not have these two). So I am stuck and cannot have internet on my BB, please help!

  I tried to reset my BB, same problem...

  Image of what I see in the e-mail accounts in configuration: http://www.heberger-image.fr/images/67562_DSC_0195.jpg.html

  Translation:

  ' PIN CODE: 25C866AB.

  Accounts activated: no account activated

  -

  Account activation

  In order to activate your account, fill in the information received by your system administrator in the following areas:

  E-mail:

  Password for activation:

  View the password

  Enable '.

  Thank you for your help,

  Kind regards

  Pierrot.

  Hello and welcome to the community!

  To use the exclusive services of BB (including the ability to Push email, BBM, etc), you must have an adequate data of your carrier plan. Carriers BIS (BlackBerry Internet Service) host for their BB users. In general, BIS is not available through generic data plans. Several ships make stop what is needed the Blackberry data plan. Whatever they call it, it is the carrier that delivers BIS users of BB- contact them for assistance. Once you have an email Push-enabled compatible BIS data plan on your BB (fees regardless of your carrier will charge, btw), your exclusive services BB will work (for example, you will have personal/Internet Email added to the email Setup Wizard, your BBM will work, etc.).

  With hundreds of carriers in the world, each with dozens of different data plans it is impossible to say that any plan service could actually expressly provide for. Only carriers can answer this question. The best thing to do is to decide what services you want and then talk to your carrier about obtaining a data plan that allows what you want (to them).

  Good luck!

• BlackBerry smartphone App World and Facebook does not!

  After the operating system update - My Facebook and AppWorld does not give the error "you do not have a sufficient wireless coverage or your connection to the wireless network is turned off" - App World... "You are currently on a service plan that does not support its application. If you want to use this application, please contact your service provider to upgrade your data Plan "-Facebook..." But my phone is connected to a working Wifi - Twitter App and browser work well

  Ereeamazing wrote:
  Not connected

  No BBM service on the device... a quick search of the forums here would have told you, since you're "Great contributor", you need to know how to search the forums for others solved same issues you encounter.

  On your BlackBerry device, go to:

  1. on OS5 devices: Options > advanced > host Routing Table > Menu > register.

  On OS6 devices: Options > device > advanced > host Routing Table
  2 send your service from your carrier's BIS site books:
  Of your handheld: http://www.blackberry.com/btsc/KB15402

  Go to the Personal Email Set Up icon and sign. Then under help!, select Service books and select send service Books.From your desktop PC: http://www.blackberry.com/btsc/KB02830North American carriers - scroll to select your carrier
  Carriers worldwide - find your operator from the list

  3. with the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart. This restart, even if you have already done this, is often necessary to install the service books.

• BlackBerry Smartphones ringtone incoming and its sound call all get silent automatically

  Dear BB support,

  I have new mobile Blackberry

  Details in the following way:

  BlackBerry 9900

  Smartphone (3G, WiFi)

  7.0 bundle 1465 (v7.0.0.296, platform 5.0.0.496)

  Band 3G 1,2,5,6

  Help of the kernel v3.8.7.0

  Brand version: 1.0.88305z

  The question that I get is often mobile becomes silent automatically no ringtone sounds , when I get an incoming call arrives only display, when I receive call I can't hear anything. SO every time I have to turn off mobile and remove the battery and restart the phone again, for a while everything works fine, but after a few hours, yet once shut up.

  awaiting your response

  akbar_baig wrote:

  SO every time I have to turn off mobile and remove the battery and restart the phone again

  awaiting your response

  Remove your battery while your phone is off will do nothing to help.  You must ensure that your phone is always on when you remove your battery.

  (And while you're here, please remove your e-mail address of your post.  Personal information, such as e-mail addresses, are not allowed in messages.)

  I hope that helps you.