BlackBerry Smartphones failure of the device to connect to the server

Similar Questions

• Do not delete blackBerry Smartphones emails from the server

  Delete the emails that I have on my 9550 delete from my mailbox for my work (business) and the House (Hotmail) account. However, if I delete when you access these accounts through the Internet on my computer, emails are not removed from my phone. I have delete set in handheld and mailbox. I have wireless reconcile on...

  I have not seen all messages with that particular issue. Any ideas?

  Hi and welcome to the Forums!

  For your emails outside the company, see this KB. For Hotmail, it's WAD - works as expected.

  For your business email, check your email admins.

  Good luck and let us know!

• BlackBerry Smartphones running on Mobile Internet to connect your computer to the Internet using your device

  Hello

  How can we get the subject facilities?

  If someone is using internet through the computer using the BB device.

  Thank you

  This article will help you to connect your PC to the internet using the BlackBerry as a modem attached.

  KB24629 - how to use the mobile Internet for tethering a BlackBerry smartphone to a computer using BlackBerr...

• BlackBerry smartphones stuck in the Middle when I try to update my device

  Hello

  I have blackberry bold 9790 my software bundle 7.0 2254 I was trying to update 7.1.0.2039

  so when the unit start back up it stuck in the middle and now I can't use my blackberry or make calls

  Please advice what should I do?

  However, I tried to remove the battary and put it again but its also show that

  

  Hi abucci1990

  Do you have a previous backup of your device, because to recover your device from this current situation you lose data within your device, try the steps to recover your device from this current situation:

  (Credit JSanders)

  There are two methods for recovering for you to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• 'Data Connection Refused' blackBerry smartphones turn off the notification!

  Hello, I'm on sick leave for the next three months and my work doesn't pay for my phone, and I really didn't want to know how many emails are piling up in my Inbox, while I'm away, so I called AT & T today and cancelled my internet package.  So, right now, I'm only using my blackberry as a phone and calendar, tasks, etc.  There is a notification that appears on top of my phone that says 'Data Connection Refused'.  I looked through the options and I can't understand how to transform that turned off, any suggestions?

  Thank you!!!

  This means that your SIM is not provisioned for BlackBerry services... which is obvious as your request to cancel your BlackBerry data plan. To delete "Data Connection Refused' on top of your device go Options -> Mobile network -> Data Service: Off.

• The blackBerry Smartphones No. MMS option and cannot connect to the application server

  Good evening

  For some reason any I can not receive or send MMS on my Blackberry 9520 Storm 2. I still do not see the ability to send a picture as a text when I go on my photos. I don't know if it's the phone or my provider. I have my 9520 unlocked on AT & T with a package data unlimited talk and text unlimited. I tried to have photos I was sent as well, but it was also no chance that I NEVER received a text.

  The second problem I have is that I can't access the Blackberry App Store. Try whenever I have it says that it cannot connect to the server.

  Any help?

  Edit: The problem of the App Store is no longer present (off the network and turned it back), but the MMS problem is still present.

  Hello!

  I suggest the following:

  (1) registry HRT

  • Homescreen > Options > Advanced Options > host Routing Table > BBKey (it matter little what line is current) > sign up now

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! But, the fact that you can't do SMS or MMS seems to indicate that they are not part of your plan service provider - that is why, if the above does not help, then contact them to see if you who are on your plan on their part.

  Good luck and let us know!

• BlackBerry Smartphones cannot lock the phone through blackberry ID

  Hello

  I take a phone of my coleague who has left the company. For some reason, I can't able to connect on the phone. Firstly I didn't at first, the password of my coleague ex, I went online and changed the password. However, when I want to connect with my new password to unlock the phone, I have this message:

  "You have exceeded the number of attempts to connect.

  For security reasons, you have been locked for 15 minutes. "Click on forgotten password if you need create a new password.

  But after 15 minutes and try again, the message... helpppp

  You try the BlackBerryID, or the security password, on the device?

  It looks like the BlackBerryID if you are locked out for 15 minutes.

  A wrong entered security password would give you only a message something like «wrong password 2/10»

  Then, to change the BBID of this device and make it 'your own' device, you'll need to do a wipe of the device security. This will delete all the data in personal, contacts, calendar, etc. and restore the State of the plant basically.

  Read this: BlackBerry smartphone must be wiped before transferring the property Security

• BlackBerry Smartphones problem change the language to send SMS on BB Curve 9300 3

  BlackBerry 9300 3

  Does anyone know if there is a quick way to change the language of the keyboard? My laptop has in Arabic and English keyboard keys, but no Arab option on the phone with the language settings.

  When I try to update the input languages to include Arabic via the desktop software, I get the following message:

  "BlackBerry® Desktop Software Update could not validate your BlackBerry® device.

  Aborting installation because of the failure of the validation. Some unsatisfied dependencies contained package. »

  The only advice I found is to go into the Woods under ~ library on my Mac with OS X 10.6.8 which will display messages to applications that need to be uninstalled as they are third parties and can not be validated. This suggests the Blackberry Appworld should be uninstalled that I did, but still have the problem.

  If anyone can help that would be great.

  Also, I would be grateful if someone can confirm if Blackberry phones are supposed to be that mind? I just spent my eighth time on it, and I'm regretting ever having bought the phone. I made phone calls with it and sent the texts in English, but other than that nothing. I already have a phone that is equal to a tenth of the cost of that tape also in Arabic, which I think is pretty useless Blackberry in comparison.

  I finally found a work around for this problem. I adapted the advice from the link here:

  http://forums.CrackBerry.com/Forum-F62/how-UN-brick-BlackBerry-Mac-336488/

  In order to clarify that I was using a BB9300 3 G Curve, with BB OS 6, with the latest version of BB Desktop, running on a Mac Book Pro.

  You must clean the phone and reinstall the operating system for phones in a way that eventually flashes the RAM on the phone, as it appears a large batch of phones were shipped with this bug.

  Once invited to fix the phone, you must choose the oldest version of the operating system offered by the Repair Wizard. It will remove your personal and settings files that will need to be manually reinstalled.

  My steps were as follows:

  FIRST OF ALL MAKE SURE THAT YOUR PHONE IS NOT CONNECTED TO YOUR MACHINE AND BLACKBERRY DESKTOP IS NOT RUNNING.

  1 delete the versions of operating system stored on your Mac by going to ~Library/ApplicationSupport/BlackberryDesktop/DeviceApplications

  2. empty the Recycling / Bin of the "trash".

  3 remove the battery from your Blackberry and then connect to your computer via a USB cable. The phone will display a battery with a red cross. The desktop software is expected to launch after that the phone is connected.

  4. you will be asked to repair or restart the phone. Opt for repair and you should be presented with different versions of earlier operating systems. He recommended the latest version for me, but in fact I found that I had to go straight to the first version of the operating system available which was OS5. Select this option and then start the download.

  5. I found that the phone has downloaded the whole software at once, but in the original notice it says that on the phone may need to be reconnected several times it falls, close and restart BB Desktop software every time. I found that it only happened when you try to install later versions of the operating system.

  6. halfway through the installation of the progress bar said "waiting for device commissioning. At this point, reinsert the battery.

  7. then wait that the phone restart which took more than 20 minutes for me.

  8. This should have completed the installation. Especially when the phone is installed with the OS5 he gave me an option to choose the input languages available on the phone and remove those unwanted. I received a message on BB Office recommends that upgraded the operating system 6, I did, and now works with the input languages.

  Again, this work around is to:

  http://forums.crackberry.com/forum-f62/how-un-brick-blackberry-mac-336488/ that I had to modify the steps that I pointed out in case it helps anyone in the future.

• PROCESS of RESTARTING of blackBerry Smartphones IS at the point of DEATH

  I tried to reboot my device by removing the battery and reinsert. The restart process gets to about 60% of the way through and then stops. On the screen, the white line, showing the progress extends just to the right of the touchpad with about 1 cm to complete.  I tried to connect to the Fund Manager, but it does not detect the phone in this State. Any ideas. Can it be linked to the level of battery power?  Clearly a software problem. Is it possible to go beyond this crash?

  Hello DPSL

  Welcome to the Forums of the BlackBerry Support

  Please try to start your machine in Safe Mode, if you are able to start and then connect your device and run office software, first make a backup, then you should try to charge your device OS.

  KB17877 : How to start in Safe Mode BlackBerry smartphone

   

  If your device doesn't Boot to safe mode, then you must follow this Knowledge Base to reload the operating system:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

   

  If you have an old backup you can restore your data back, because this method will remove the data from your device.

• BlackBerry Blackberry Smartphones will not allow apps to connect to internet.

  Hey!

  I have the 9000 "BOLD", and I have installed Whatsapp on it,

  Start of my phone, I get the message: "the Whatsapp application attempted to open an external connection, which is not allowed by your policy."

  I tried to change the permissions to Whatsapp, but some of them are grey (those that are grayed out are: network, Internet Server, input simulation, browser filtering and security reset of the counter)

  Does anyone know how to fix this?

  Hello

  So I think there is a strategy IT already enabled on your device which does not enable these features, so solve your problem first make a backup of your device using Desktop software or refer to this Article How to backup your BlackBerry  

   

  Once you have your backup follow this Knowledge Base and put it back to factory setting, it will disable or delete any policy within your device:

   

  KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

   

  After a reset using your BlackBerry ID and for restoring your backup, choose a selective restore. Restore only your Contacts, calendar, etc. do not perform a full restore otherwise these COMPUTER strategies that you deleted can re-partner and you must perform these steps again. Do not restore any application, install a fresh copies of each world of BlackBerry.

  Try it and tell us.

   

• BlackBerry Smartphones cannot add the e-mail account on the Bold 9900, the only option in the configuration of e-mail is enterprise activation.

  Security BB9900 husbands suffered for me to use, but I'm unable to set up the e-mail.

  The only option is to set up the email through the activation of the company.

  I have a data plan from my provider Blckberry

  I tried to register it on my carriers BIS activation Web site but got the message that it cannot be done through my camera

  Configuration of e-mail icon only gives the ability to configure one enable a business account

  Have tried blackberry.com/integrate but I get the message "unknown error, please try again" after selecting "launch email configuration".

  Any ideas?

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) books of forwarding Service

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!

• 9380 blackBerry smartphones cannot start the App World after the operating system upgrade + card

  Hello

  my camera 9380 worked perfect when I bought it.

  Then I upgraded OS to v7.0.0.513 to 7.1.0.366-> BBM did not work

  So I drove back and re-installed 7.0->

  (1) maps: "error at startup net_rim_bb_maps: class 'net.rim.device.api.lbs.maps.ui.ManeuverFiled' not found.

  (2) BB App World must be closed

  any help?

  THX

  Hello and welcome to the community!

  I'm sorry, but the errors you posted seem somewhat independent... so I need clarification please:

  Gbassi wrote:

  Then I upgraded OS to v7.0.0.513 to 7.1.0.366-> BBM did not work

  Unfortunately, "did not work" is not really diagnosable. What, exactly, have you tried? What, exactly, happened every step of what you tried?

  Gbassi wrote:

  So I drove back and re-installed 7.0->

  (1) maps: "error at startup net_rim_bb_maps: class 'net.rim.device.api.lbs.maps.ui.ManeuverFiled' not found.

  (2) BB App World must be closed

  I do not see how these two errors are related to the first, you were trying to throw the maps app when it appeared? For the second, which came with the maps app? Or is separate #2 and lies somewhere in the process by using your AppWorld? Complete step by step of what you try, with a full explanation of what is happening at each stage, including the full text of all error messages, is essential to understand your situation and if all goes well to guide. Otherwise, we have to guess...

  So I guess. My guess is that, once you upgrade to 7.1, you don't have to perform a few extra steps to ensure that all services were properly enabled on your BB. Here are the steps. I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! You can try these few points in your process... either now (on 7.0.0.513) or after you re - try to upgrade to 7.1.0.366.

  Good luck!

• Frozen BlackBerry Smartphones after typing the password (). Help!

  

  Any ideas before making a hard reset?

  Last night, my Blackberry is not completely unblock after as I type my password. I type the right password and press ENTER, the password input section darkens (or it will stay on the "Enter Password" screen and seem to freeze). (If I type the wrong password it just invites me again, so I know I type the password). This is according to that multiple battery pulls.

  Sometimes, after you type the password, I can hold the blackberry button and it will bring to the top of the box that allows me to BBM, browser, homescreen, etc and I can "switch" to this program, but there is a sort of shadow frozen area enter the password on the app that never I going to and I can't use the keyboard or the trackball in these applications.

  This "box of jelly ' prevents me from using any application on my BB!

  I CAN receive calls. Barely. I can only make calls if I remove the battery and only unlock the phone and go to the option to purchase the place.

  I upgraded to OS 5 a week ago and until last night, things were fine. I hear my BB when it receives messages (work tones) or txt etc, but cannot read anything due to the lock!

  The only suspect is Google Talk, I have installed two days ago and seemed to be hogging resources and drain the battery, however the phone worked well for about a day with it on. Google Talk is perhaps run at startup and hang up things? I doubt it, but it is full disclosure.

  I also, pulled battery and removed the micro-sd card to see if it had an effect - unfortunately nothing helped.

  An analogy I can think of it is as if Windows Explorer is blocked, but everything else works.

  THOUGHTS?

  Try this:

  (1) make sure that you have Blackberry Desktop Manager installed.
  http://NA.BlackBerry.com/eng/services/desktop/
  (2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

  'c:\program files\common research in motion\apploader\loader.exe' /nojvm

  (3) the Application Loader Wizard will appear - click on "next".
  (4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
  (5) you should see a list of applications ready to be installed for your Blackberry. Try UNclicking the Google Talk application and remove the device and we'll see if that is the question.

  NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.
  http://www.BlackBerryFAQ.com/index.php/BlackBerry_Operating_System_Downloads
  Just select the appropriate type of carrier and network, select your Blackberry model from the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

• BlackBerry Smartphones flushed down the toilet - everything works except the speaker...

  Hi, hope someone can help you.

  As the title suggests, I emptied my phone down the loo (it was an accident), but now everything works perfectly, but I have no sound.

  Thus, no ringing and I checked the music & who doesn't work or the other.  I guess something has fried, does anyone have suggestions?

  Thank you very much.

  How long has been parched? Probably not enough, something like that REQUIRES 4-5 full days, no battery, no checked during the process and left in rice dry throughout the period.

  The application of device using Self Test on the BlackBerry smartphone can provide additional diagnostic information to help identify the problem, see KB16037

• Missing language of blackBerry Smartphones entries on the Blackberry Curve 9300

  Hello

  I lived a few problems with my Blackberry Curve 9300 (very slow and low application memory, etc.) and so I decided to restore the factory settings. After that, I restored my backup file but when I finished the configuration and tried to change the input language, the Portuguese file was missing (I only have English and English WE available).

  I have instaled the firware once tried to restore a backup completed yet another, but nothing has worked so far.

  You have any other suggestions? I am really annoyed at this...

  Thank you very much

  Vanessa

  Hello

  From your post, I can't say whether you have followed all the necessary procedures. Therefore, you might need, some, or none of this...

  Language support on a BB is a combination of:

  1. Installation on your BB, a bundle of BONES which includes the language of your choice
  2. Including, in this installation, the language you want (two locations, I recall)
  3. Activation, on the BB, the language of your choice

  So, please, start here... it's how you choose the package operating system appropriate for your needs:

  • KB05305 Location of support for BlackBerry smartphones

  Then choose your package via this Portal:

  • http://us.BlackBerry.com/support/apps-and-software/desktop-and-device-download-sites.html

  Then, from a PC, you can install any compatible OS package (for example, for your BB model number) to a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Don't forget ICT the boxes on the screen to select components to install, ALL those relating to the language of your choice

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!