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• BlackBerry Smartphones not receive emails on my BB Gmail :(

  Hello today I install both my Hotmail & Gmail on my BB Bold 9780 accounts. I received the confirmation emails "Activation on the server" in the two accounts on my BB so I assumed that everything has been done successfully. Fake! Hotmail works very well. I am able to send & receive the BB with no problems & receive emails in both my Inbox via hotmail.com & on my BB. However, the Gmail account, is another story. I am able to send using the my BB Gmail account & I get in my Inbox via gmail.com only! I sent emails at random my gmail.com Inbox just like a test & still only received in the Inbox via gmail.com & not on my BB. I don't know why were there to Gmail security changes that can cause this problem? Any help would be appreciated as my Gmail account is my main account for business related emails so I always need to be connected. Thank you.

  Hi Ms_SoSo

  Please try this sequence and see if that helps.

  1 - first record your PDA to your network.

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 send your Service book

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Wait until you receive the registration for each email message on your message box

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Try it and tell us.

• My screen blackBerry Smartphones has been frozen all day? Help, please!

  Okay so I recently bought a blackberry 9800 torch of my friend, its not in poor condition but it has a few scratches on it. the phone also worked well for her.

  This morning, installed an app to rename my files of music, called MTagz or something like that

  directly after the installation, a grey box with a blue loading circle sign and the word loading it appeared. I thought he'd go after a while, but long story short, he didn't.

  Ive tried to restart and turn my phone off, then on, but it won't work. If I could, I would like to uninstall the app, but my phone is completely insensitive.

  I can enter my PIN and password, but as soon as the shoes at the same time the touch screen home screen and keyboard do not work. I can also press the menu button to switch between windows, but when these windows open again I can't do anything.

  Thanks for your help

  Hello and welcome to the community!

  Given your procurement method, I recommend that to start here:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Ensure that all measures are properly carried out in order to completely divorce the BB from accounts of friends and thus to be able to create entirely what you need for you alone.

  Regarding your question as stated, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• Theme of blackBerry Smartphones has frozen my blackberry

  I downloaded a theme on the morning of the bb app world now my phone is frozen. Its stuck on the main screen and it is locked. All buttons are inadmissible unless the caps lock, shift, and alt button. I tried removing the battery and putting it back on nothing has changed. It just says: initializing with a green circle, and that's it.

  After downloading the theme, he asked if I wanted to apply, this small clock for the load came out. The phone took the time to apply so I went to remove the other themes to free memory to make it faster. After you remove the other theme, it got stuck on authentication for a long time, so I took out the battery. When you restart the bb the new theme has been applied, and now the phone is stuck on the main screen. Help, please!

  Hello and welcome to the community!

  Try to start safe mode in order to remove the offending theme:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  Good luck!

• Email to blackBerry Smartphones has stopped working! The problem is NOT solved!

  My BB 9780 was working fine a few weeks ago and then stopped my emails.

  I have not added any application or change anything

  I tried this service book record thing, out of battery, removal of e-mails and trying to set them up again (which doesn't work now) and nothing

  So no idea?

  I'm tired of these bugs... I would really like to have a phone that can receive emails, otherwise it will become a big paperweight

  Hello and welcome to the community!

  I know you said you tried some things, but I don't know if you've done these steps exactly. Therefore, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Smartphones not receiving all emails

  I receive only a few e-mails from my BB 9700 to my hotmail account, if I go online and log into my hotmail it is unopened emails that have not disappeared from my BB... anyone know why?

  Hello

  There are a few possible reasons... of what you say, it seems that you use hotmail WebMail interface from your computer (as opposed to Outlook or some other desktop e-mail application, which, if used might complicate things), these KBs may apply to your situation:

  • KB13374 Delay in delivery of email to the BlackBerry smartphone
  • KB15747 E-mail message delivery is delayed due to a Windows Live Hotmail account on the BlackBerry smartphone

  I also suggest that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• Browser blackBerry Smartphones has cuts/white blanks?

  My Torch 9800 is three months old now, and last week, the browser started to act weird. In any website I'll twitter, yahoo homepage or tumblr, there's always the whitespace or cuts that doesn't let me see the whole page. Is not that a Cup, I scroll down there will be white discounts every now and then.  It is not something bad internet connection either, I tried to test it located next to our router with full signal and always the page load like that.

  It is not a centre for Blackberry here in the Philippines and the closest is Hong Kong or Singapore. The telecom brand I got the phone to advised me to try to reset my phone back to the factory settings, while perhaps this glitch could clarify. I asked them if it was something that could be solved by putting up-to-date or is the result of accidentally change some options of the phone. In the end they told me back toward the top of my phone, it brings them so they could restore it to factory settings, bad comes to worse that he is still not back to normal, since it is still under warranty, they'll gladly give me a new.

  ANY OTHER SUGGESTIONS? It has something to do with the update? lack of storage space? accidentally change browser options/settings?

  Here are the links of what it looks like. I took the liberty of the screen it munching that guys can understand what im trying to say

  A site of tumblr-> http://i54.tinypic.com/nbxfz6.jpg

  Looking for something on yahoo-> http://i52.tinypic.com/2r5b5a9.jpg

  On the homepage of twitter-> http://i56.tinypic.com/dca0k8.jpg

  Andy advice or assistance would be appreciated! Thank you!!!

  Hi and welcome to the forums!

  Try a traction battery (hard reset) as a first step.

  Thank you

  Bifocals

  No data will be lost when you do the following: remove the battery while the device is activated.
  Remplacer replace after one minute, let the device reboot 1-3 min, see if the problem is corrected.

  KB02141 How to reset a BlackBerry smartphone

• My blackberry phone blackBerry Smartphones has been stolen in 2012

  my blackberry phone has been stolen since February 2012. I bought a new 1 August 2013 I want user my id of previous phone on my new phone, but it keeps telling me that these id already exists. How can I remove from my stolen device and make use of this id on my new camera.

  Hello

  The line you mentioned "this id already exits" appears on the screen when we try to create the new code. Better to try to connect with your ID and password rather than create a new one.

  Thank you for your Post...!

• BlackBerry Smartphones caller/receiver cannot hear anything ;(

  Help

  Problem when I call, I do not hear them, and they don't hear me. Help, please!

  Kay

  Curve 8520

  Hi Kay

  You tried to perform a battery on your BlackBerry® smartphone pull? If so, and you are stil affected by this, I suggest you perform a backup of your BlackBerry® smartphone, and then reload the software as described in the article below:

  KB11320 - how to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

  or

  KB19915 - how to perform a clean reload of software applications smartphone BlackBerry using BlackBer...

  Thank you

• BlackBerry Smartphones GL. URGENT URGENT - I forgot my password to the curve and now am on 9th attempt, will not go there now

  What is the way to reset a curve password that I forgot?

  You can not. Do not forget that you are using a BlackBerry smartphone and not a lower mark. If you can easily reset the password, so someone else could.

  You maybe just bite the bullet on this one. I just hope you did a backup of the data with BlackBerry Desktop Software and/or BlackBerry Protect.

  See you soon.

• BlackBerry® Smartphones email received to all outgoing emails sent?

  Hi all

  I use my new Blackberry Storm to receive my personal emails from my account Google (Sky email however).

  I compose and send an email every time, I get a copy of this email as unread in a new email.

  He sends it to the recipient, but I get them so

  Any ideas?

  Thank you very much

  Adam

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB10332&sliceId=SAL_Pub...

• My phone blackBerry Smartphones has a lock of business or something?

  I bought a Blackberry 8830 we HAVE on ebay and they can't push the books of service to me because of some lock on the phone that a company put on? Is there a way THAT RIM can help me with this so I can use the Internet and e-mail and other applications on my phone?

  Ouch... the pain of buying used. Here is a KB with some information for you:

  KB05099 Steps to take before selling it, or after buying a used BlackBerry smartphone

  Unfortunately, in your case, is that part of it... you need to remove the it policy which is latent on the device. Here are some procedures that may (or may not) work:

  http://supportforums.BlackBerry.com/Rim/Board/message?message.UID=269661#U269661

  http://www.BlackBerryFAQ.com/index.php/How_do_I_remove_the_IT_Policy_on_my_BlackBerry%3F

  In all cases - wait that your BB will liquidate as fees and clean. This means that if you ever put anything on it, it will be lost.

  Good luck and let us know how it goes.

• BlackBerry Smartphones has stopped receiving e-mail messages

  I have a Blackberry Curve 8300 and my ISP is earthlink.net. Everything works fine until today, when I stopped to receive e-mails on my Blackberry. I just checked, and I can send messages very well, of course, but do not receive them.

  Hmmm... I suggest a number of things. First of all, a restart:

  With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning.

  If that fails, then try to send your service books:

  http://www.BlackBerry.com/BTSC/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB02830&SLIC...

  Give a try and let us know.

  See you soon!

• BlackBerry Smartphones has stopped receiving emails

  Anyone know what could cause this?

  I was getting them earlier today and then it sopped.

  I remember to have make us "service packs" to resolce cela some time ago, but I forgot the procedure.

  Could someone give me instructions simple on what & how?

  Thank you.

  Joey, there was a RIM data outage widespread this afternooon and continuing in tonight, now.

  He covered ATT, Verizon, Tmobile, Rogers, Telus and Sprint and others. It should be cleared soon, if all goes well.

  More info here:

  http://www.DataOutageNews.com/2009/09/09/bis-na-BlackBerry-com-down-on-9-9-2009/

• BlackBerry Smartphones has not received SMS after upgrade to OS6

  Hi, I wish someone could help me on this point, since I called CELCOM several times already, but the problem still there.

  3 days ago I just upgraded my 9700 to OS6. Before the upgrade, for SMS, I was 3rd party to use applications: CRUNCHsms, after upgrade, believe that I received a few SMS from notification to my BB screen he showed. But I can't open the sms because it says there that CRUNCHsms cannot operate in OS6. So, I just removed the apps.

  The problem here, it's my phone can not always received any SMS even after I removed the CRUNCHsms apps. I tried texting on my own number of testing and a few of my friends and what happen is, my friend may receive the sms me, but my phone can't receive SMS. I tried to remove the SIM card and put it on another phone, and it can work normally without problem with send-receive sms.

  -I can't receive text messages, but I can send sms, after that I update my bold 9700 to OS6.

  I really wish that someone can help me solve this problem, it's been 3 days I can't receive SMS.

  Thank you

  Hello

  Have you checked your security settings? Crunch SMS automatically on your firewall to ensure it delivers SMS messages, good sense.

  Go to Options > Security > firewall and disable it, also make sure there is no tick next to text messages, PIN etc...

  Then remove your battery and it should solve your problem

  Hope this helps