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• BlackBerry smartphone how to remove a star of gold on my home screen

  Hi, I need help to remove a gold star that appeared on my home screen, I already checked my messages and read the star checked, but I removed it until I was able to open the link... Any ideas?

  I have a blackberry curve 8520

  Thank you

  Hello Chantal96

  Welcome to the Forums of the BlackBerry Support

  If you have already read and deleted then you perform a traction battery restart after that, most often those are sort of kind of notification of update of the entire application you have installed on your device. You can open BlackBerry App World. Go to My World and check if updates are available for all apps.

  Or visit this Knowledge Base:

  KB21879 : How to search messages unread on the BlackBerry smartphone

• My new Bb 8330 Says JUM error 513 blackBerry smartphones help me

  Help, please... This is my first bb and im new on this, I don't know what is happening, I tried to download something for my bb 8330 for the Desktop Manager and it asks me the password and I entered the wrong password and now my screen went all white and it says JUM ERROR 513 and under him It says RESET. Only option I have is to click just the reset but then it just keeps going back to the same screen. Help, please! What is going, and what can I do to get my phone back to how it was? Thanks in advance

  forget to mention!

  Check the steps below for OS - upgrade

  Step #1

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3
  

  Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:

  1. Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click on the backup and restore.
  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases.
  5. Choose a location to save the backup file, and then click Save.

  Step #4

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click The Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and then click OK.
  5. Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
  6. Click Advancedand then click the check box next to delete all already installed applications.
  7. Click on Next.
  8. Click the check box next to do not automatically back up the application during the process of loading data.
  9. Clear the check box next to the backup and restore applications installed wireless.
  10. Click Next > Finish.
  11. Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.

• BlackBerry smartphone how to remove it from my Torch 9800 policy

  I have a Torch 9800 formerly - used for emails from the company. According to our company policy, there was a COMPUTER policy that is installed on the device where would force the user to set password protecting the unit.

  Now, this device has been removed and I like using it only for regular phone calls like so no password protection. My question is:

  How to remove the it strategy of the device?

  I tried to slide the unit several times, but the policy still exists. Need help...

  Hi dontsou

  Welcome to the Forums of the BlackBerry Support

  Now, if you have this device, first make a backup of your contacts using Desktop software then first try this Knowledge Base:

  KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

   

  After a reset, please note not all restore from your backup, restore only you contacts, entered in calendars, Memo, etc. Otherwise these strategies COMPUTER can be restored on that device and you must repeat these steps...

• BlackBerry smartphones HELP! -Application error 606

  I'm relatively new to the whole community of smartphone, and I fear I actually broke my Blackberry!

  I noticed that e softwareupdated was available for my Blackberry, so I chose to download it. The problem is my phone kept freezing in the process, and I was getting a little impatient. Finally, my phone told me that there was not enough memory, so I should delete some applications to make room. So I selected a few to remove, and my phone froze AGAIN. Now, if at all, it has frozen or not, I'm not sure... Maybe I'm too impatient for the life of a smartphone.

  In any case, I decided to take out the battery to reset the phone, I have grown really tired and has to work in the morning, I so wanted to just turn my phone and turn it on again, put my wake up and go to sleep. As I just re - turn the phone on, it starts to load up as it usually does, then a screen appears:

  "Blackberry 5.0.0.496 platform.

  Then it lists a whole bunch of items in the phone, in alphabetical order, the first being "Addressbook."

  Then, in seconds, the screen goes all white and a small message will appear "Error App 606" and it gives me the only option of resetting my phone. I click on reset, and it's a cycle... The phone seems to be loading as it normally would, and then he'll come back to this screen of the Blackberry platform, then the App error 606.

  I ring my network provider in the morning to see if they can help me, but I was wondering if anyone of you here would know about this at all? I feel so stupid for the cause!

  Hi xxjadey_babyxx

  If your device is not detected so you had to force the detection of your device by using the Application Loader. But remember in this process you will lose all data on your device, I hope you have your backup device, follow this Knowledge Base to recover your device:

  KB10144 :How to force detect the BlackBerry smartphone using the Application Loader.

   

  Please try it and let us know of your progress.

   

   

  Prince

  ______________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry smartphones help on my 9650

  Pls help my phone hangs and sometimes its White wallpaper with error info nd will restart my device... I'm tired pls help

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck and let us know!

• BlackBerry smartphones help me

  can someone help me my blackberry strom isn't the top flashes a fire and then the red light comes on and it keeps doint this

  I recommend that you try to update the software on the phone.

  http://us.BlackBerry.com/support/installpc.jsp

  If you get stuck, then force detect the BlackBerry smartphone using the Application Loader
  http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB10144

• BlackBerry smartphone how to remove my Torch 9800 IT strategy, or how to reset the unit to the factory settings

  
  

  See the article in the Knowledge Base RIM here for more information about how to remove an it strategy. See method 3 in the link:

  KB14202 How to remove a policy from IT to a BlackBerry smartphone

  Read this article from RIM's Knowledge Base to reset your device to factory settings.
  KB18998 How to reset a factory default BlackBerry smartphone

• BlackBerry Smartphones Help! Trackpad goes upward / downwards when checking for messages!

  My trackpad usually up and down by checking the text messages and whatsapp, but it works normally when checking messages... as it can move up and down in the menu and the internet page, can someone tell me how to fix it? thanksssssss!

  Hello helasws and welcome to the community of BlackBerry Support Forums.

  Sorry to hear that you are having problems with your trackpad.

  To clarify, it doesn't seem to stop the scrolling upwards or downwards when you are in the Messages folder and WhatsApp? On the main home screen you are able to navigate vertically?

  Did you do a restart again by removing the battery?

  Try to perform a Diagnostic self test, as shown in KB16037 using the Self Test application on the BlackBerry smartphone to test the response of the trackpad.

  Let me know the results of the test.

  Thank you!

• BlackBerry smartphones help help, thanks

  I can't reinstall my bb Apps in my bb9800 please I need help with this. I deleted it accidentally

  Hello and welcome to the community!

  To reinstall your applications, see this KB:

  • KB17625 How to install or transfer has already purchased apps from BlackBerry App World for BlackBerry smartphone

  For more information, registration keys, see this KB:

  • KB18646 How to locate and enter the license key for an app purchased through BlackBerry App World

  If not, please provide exactly what is happening... 'can't reinstall', has nothing to really to diagnose. If you try the above, please provide accurate results of each stages, with specific characteristics, including the content accurate and complete this error messages.

  See you soon!

• BlackBerry smartphones HELP! My 9860 is frozen trying to update software

  Hey, I downloaded the software and tried to install it but its been stuck on 6% to backup your data (social RSS) and I can't reboot my device as it keeps going back to the loading screen. I tried to join my bb desktop but it goes just gray and unresponsive when I plug my phone into the laptop, pulled the battery and everything, really stuck to the someone can help? see you soon

  Try to start the machine in safe mode and see if you can cancel the update process.

  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877

  The only other way I know is do what you did, to connect to the computer... and during the connection, insert the battery and see if it recognizes the device.

• BlackBerry Smartphones help please error 552 more being not recognized by computer on 8520

  Hello

  I was wondering if someone could help I have tried everything to fix the error 552 on my curve 8520 but nothing works, and now the phone will not connect to my laptop, I tried apploader now it says device current is updated, office says unable to connect to the device (from the outset) software and the phone does nothing except sitting on a white screen with "software reloading 552" written on it.

  Could someone please help?

  Hi Davidemmy2

  Welcome to the Forums of the BlackBerry Support

  As your device does not detect that you can try the Application loader to force detection of your device to load the operating system, please see the Knowledge Base Article:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

   

  But remember, in this process, you will lose all data in your device, I hope you have your backup.

  Further information: KB18751 : error "Reload Software: 552" appears on the smart phone BlackBerry.

• E-mails of blackBerry Smartphones do not remove the phone when removing online

  I'm an America Online e-mail address game on my blackberry. When I delete aol or aol.com on my computer at emails, emails are not deleted on the blackberry. So I have to go and do it on the phone too!

  I'm went to reconciliation of the Email in the Options, and under 'On the conflicts' I have it configured as 'mailbox wins '. Is there a way I can set up so that when I delete e-mails online, it automatically removes from the phone?

  The only way to see if it works is to see the result... the item removed from the HH... then Yes, give him time.

• Oh the blackBerry Smartphone help me, I had a lot of problems with my brand new BB bold 9870

  Hi all

  I thought about putting in place BB is so simple, just as it should. I read step by step how to install etc email account, but to set up my e-mail account does not work, my BBM will not work, I can not send or invite message to the other members of BBM surveys, I can't open my social network. If my email set up doesn't work not does not matter but please help me at least my BBM work, can someone send me BBM message, just to try. He thought Blackberry smartphone, that's really smart?

  Hello

  I answer you yet once here. Due to a problem with BIS, you should deal with this problem. Call your network for more information on this.

• BlackBerry Smartphones MyWeather Lite removal

  I would delete MyWeather Lite of my curve, but when I go in the list in the Office Manager who is the ONLY application that will not uncheck. All others will be. But I can't, for the life of me, get MyWeather Lite uncheck so I can remove it. Any suggestions?

  Hi and welcome to the Forums!

  Try the interface for device:

  • KB10392 How to remove a BlackBerry smartphone app

  Let us know!

• BlackBerry smartphones HELP! put the device and software to factory settings

  Hi all

  I need assistance with my camera, I'm currently using now 8900 Curve and my cousin about to buy it, but I want to back to factory settings. I exactly want to remove my "[email protected]" of my camera or any record in the software and the device. Just make it back to factory settings with no information that I put in my topic. How can I do?

  Thank you

  Andra

  Hi and welcome to the Forums!

  A few things you need to do:

  KB05099 Steps to take before selling it, or after buying a used BlackBerry smartphone

  You need to talk to your operator so that not only the account of the BIS are removed, but also that they remove completely the existence of the @bb e-mail account.

  Best!