BlackBerry smartphones, it is useful to 7.1?

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• BlackBerry Smartphones unable to use BBM

  I can't use BBM on my curve 9320 such as a message informs you that exception; java.lang.NullPointer as follows Eception Exception. What's this & how can I get rid of him?

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry smartphones want to use old BlackBerry with wifi only

  I want to give my daughter an old Verizon BlackBerry Curve 8530 to use as a device with wifi, gmail/cat-only.  It is not active with Verizon (meaning that it has long - since been disabled and is not a phone number that are associated with him).

  I have trouble getting the job data.  I joined the wifi network but I can not open a Web page or gmail.  I played with all the settings of network, but found no solution.

  Any ideas?

  Waffleking

  Hello and welcome to the community!

  I can't say what OS you're on, but if I remember correctly the last OS for this model was the one where there was no possibility to make it work on WiFi only. These levels of devices/OS required an active subscription from a company to a data plan BB in order to use all services, even via WiFi only.

  I know that's what you were eager to learn, but it is what it is.

  Good luck!

• BlackBerry smartphones can not use the contact option search on blackberry messenger

  my camera 9360

  I can't use contact search on my blackberry messenger, if I use that just get my blackberry Messenger to block/no response.

  What will happen?

  Pliss help me, brother and sister n

  Thank before and after

  Hmm... I don't know why your BBM contacts are suspended.

  • I would try to backup your BBM contacts on your media card (open BBM > Menu key > Options > backup locally to media card).
  • Then, to delete BBM on your device in Options > advanced > Applications (options > device > Applications)
  • Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.
  • Now, reinstall BBM using your Blackberry browser to www.blackberry.com/bbm
  • restore your identical to the backup above BBM contacts.

• BlackBerry smartphones can not use quick key to search for contact & no history when lock phone

  Hi all

  I just got a new Torch 9800 that is connected to & configured server of my company blackberry. I also use Chinese entry (writing function key) and two problems below, pls help:

  (1) cannot use the quick key to search for contact when using phone, for example to enter a 'P', it will show "Peter" and "Peggy" from the contact list contact. I can only choose after selecting "call for contacts.
  Initially, I didn't know when this function has stopped. After several rounds of tests, more likely, it happened after I switched the input to the Chinese language and has not switched back to English at the same time.

  I found that several KBs can relate to this problem, KB13326, 14372, 04052. And followed the advice but still don't work except if I cold start the phone, i.e. remove the battery. He returned to normal. Once I have change the language again, the problem returns.

  (2) I put my phone to the phone call when it is locked. When the phone is locked, cannot display call log history. A few days before, he was not. Don't know what that value and make this problem.

  In addition, how to cold start the phone without out the battery and install additional appl (company does not download other app).

  Thanks in advance.

  Patrick.

  If your company blocks applications, there is not much you can do, but pray with IT to let you have access to them.

  There is an app called quickpull that can restart the phone, but a battery pull works best to clear the temporary files and the cache.

  Sorry I never messed with the languages.

• BlackBerry smartphones can not use my bb as usb and can not copy any images or music

  Hello

  I read the post with how to use the bb with USB, I downloaded the drivers USB V5 and I still don't see my bb as a hard drive in the computer, I rebooted the pc and everything...

  Before that, I installed the office and devide manager, Device Manager see my bb but the Office Manager could not if I uninstall it and follow the way of... I'm really lost here, it's my first bb and I have no idea what to do... You will appreciate any help here.

  BTW, mine is a BB pearl 8100

  Thank you!

  Claire

  Hi and welcome to the Forums!

  Since you do not know where to go, I'll suggest to start again...

  (1) strictly regarding the RIM software uninstall from your PC:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

  (2) download a new copy of the Desktop software:

  • http://NA.BlackBerry.com/eng/services/desktop/
  • I suggest to use the package v5.0 without Media Manager English - which will have everything you need. Optionally, you can DL the USB drivers only, but then you will not have the full DTM application, which helps you keep your BB up-to-date as allows you to perform a backup on a regular basis.

  (3) download a new copy of your OS Package of device:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (4) install this OS Package of device on your PC (it changes the RIM Desktop software with the stuff specific to your device on your operator)

  (5) follow these instructions to configure everything to use your BB to your PC:

  • http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=BlackBerryDesktopSoftware&thread.ID=3...
  • You can jump on the download and installation of the Desktop Software market - you already have those.

  (6) with that, everything should work. If this is not the case, here are some troubleshooting tips:

  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector

  Good luck and let us know how it goes!

• BlackBerry smartphones can not use the Web form to contact the Android App Support team

  I am trying to use the 'form of commitment Web' to https://salesforce.services.blackberry.com/webforms/googleplay to file a feature request (improve the integration of group BBM with calendar BB on Priv). However, after completing the form, he decided that my private isn't actually a private (although it looks like a private, sounds like a private and claims to be a Priv) and I am quite incapable of agreeing the form data.

  I tried several times with the same message pop up an error telling me that my private is not a priv... even if it's a private - and purchased directly from BlackBerry to day 1.

  Anyone have any ideas?

  -James

  Hello

  Looks like you need someone to "look more" in BB systems to see what is happening... of course, this isn't what is available here in these forums of users. But, fortunately, all of the privileges that come with the direct support of BB:

  • https://supportforums.BlackBerry.com/T5/Priv/need-Priv-support-call-us/TD-p/3167154

  Good luck!

• BlackBerry smartphones can I use my BB9790 on WIFI to other countries

  Im going to South Africa, via Dubai, and I want to use my blackberry bold 9790 at Dubai Airport with hotspot wifi free.

  I've already activated plan BIS on my number in my country of origin, is it possible that I can use my BB Phone as other android handset and the iphone at the airport from other countries on wifi?

  Hello and welcome to the community!

  As long as you have a BIS plan assets of any carrier, then you should be able to use data services via WiFi from anywhere on the planet. Probably you have to all the services of voice at the level, but you should be able to use all services of data via WiFi.

  Good luck!

• BlackBerry Smartphones unable to use fancy smiley applications

  Hi all

  I installed applications fancy smiley and when iam trying to use this app while e-mail he invites me "" your current coding of SMS do not supported smileys.please go to options-> SMS-> datacoding and assign UCS2 "...." " I followed the same but unable to use fancy smiley applications... Please guide me.

  Thank you best regards &,.

  Karthik. M

  After you follow these instructions to set the code UCS2, did you do a reboot of the device?

  • Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

• BlackBerry smartphones can not use my Bold 9900 - Msg on screen App error 200

  I tried troubleshooting through the Blackberry Desktop Software, but the device does not connect. I am unable to provide information on currently installed in my device

  You will need to reinstall the operating system:

  1. start by searching for your operator and the system operating file that you want to use.

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  2 download the operating system of the file from step 1 to the PC then install on the PC by running (double click) the downloaded file.

  3. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml." Also, check the following locations for the vendor.xml file and delete all instances of the file:

  On Windows Vista/7, go to C:\Users\YOUR_USER\AppData\Roaming\Research in XML Motion\BlackBerry\Loader (where 'YOUR_USER' is your user name)

  On Windows XP, go to C:\Documents and Settings\YOUR_USER\Application is In Motion\BlackBerry\Loader XML (where 'YOUR_USER' is your user name)

  4. use BBSAK from BBSAK.org and wipe the device (after doing a full backup), then after you get the 507 error (no OS installed) then go to the next step.

  5. connect the BlackBerry and double-click on "Loader.exe." It is located in c:\program files\common research in motion\apploader

• BlackBerry smartphones unable to use e-mail

  Hello

  I got a blackberry torch, but he has developed some problems so I returned to the store.

  The store rep saved and restored my data of the torch to a curve they lent me.

  After receiving the phone I couldn't receive or send emails on any of the previous emails that I had set up the torch.

  I am not yet able to create new e-mail accounts or modify the 'old'.

  Really need help.

  Hello

  Have you tried to reset your BBID password by following the steps above to Ko?

  After the reset of password, you can use your BlackBerry browser and browse the www.blackberry.com/integrate to add / edit an e-mail message.

  Can you try that again.

• BlackBerry smartphones can not use my calendar. Help!

  guys, my 8520 bb calendar does not work. I can't open the calendar. I can't use it. It sucks. What should do? Thank you!

  kimantonio wrote:

  guys, my 8520 bb calendar does not work. I can't open the calendar. I can't use it. It sucks. What should do? Thank you!

  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

  Now, try your calendar again. If it continues to not open, please give us some useful in detail... any error message?

  Have you recently updated or installed new applications?

  Whatever it is.

• BlackBerry Smartphones unable to use BBM: contact is still pending.

  I just bought a BB Curve 9220 and enabled wireless data plan on my GSM sim; which has already been activated. I tired to add a contact to BBM using the PIN, email and name, remaining in the State of pending: authentication required. Targeted contacts have also done the same thing; but of no use. I can send and receive text messages by the PIN. But unable to start a conversation on BBM. I ask somone to help me sort this issue as was the single most of the main reasons for me to get a BB BBM! Sigh!

  (My email address is checked on the BB, which works perfectly fine).

  Thank you

  Ensure confidence that you have a data plan that includes messaging as BBM, a BlackBerry data Plan not limited only to email (got some mobile service providers, that have different stages of data like this plans).

  If yours is understood BBM, as the dependence on the send your service books to activate BBM.

• BlackBerry smartphones - tried to use the synchronization of media for itunes says I need a "microSD".

  do I have to buy separately or is it in my phone?  I'm naïve - thank you!

  Hello, a microsd card is a memory card. It is used by the blackberry to receive multimedia such as photos, video files, mp3.
  Based on the offer of the seller, you may or may not have one.

  To find out if you have one, you can just goto the home screen.
  then Options
  then the multimedia card.

• BlackBerry Smartphones can not use my camera :(

  How can I use my camera to bb. It displays a message that 'impossible to DΘmarrer the camera. close other applications and try opening the camera again. "How? I don't know what application to close.

  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

• BlackBerry Smartphones don't use wifi

  Hello

  I am a newbie for Blackberry. I turned off my data plan and connect to the wifi. but when I try to browser it say unable to connect. Error message: data service are disabled. Go to the Mobile network to enable. I don't want to use my data plan. I want to use wife to go. Please advice. Thank you.

  Hey gunasilanm,

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question.

  Data services must be enabled to use the Wi - Fi® network. I suggest to turn off the Mobile network, if you do not want to use the data from the mobile phone network.

  Let me know if you have any other questions.

  See you soon.