BlackBerry smartphones unable to use e-mail

Similar Questions

• BlackBerry Smartphones unable to use fancy smiley applications

  Hi all

  I installed applications fancy smiley and when iam trying to use this app while e-mail he invites me "" your current coding of SMS do not supported smileys.please go to options-> SMS-> datacoding and assign UCS2 "...." " I followed the same but unable to use fancy smiley applications... Please guide me.

  Thank you best regards &,.

  Karthik. M

  After you follow these instructions to set the code UCS2, did you do a reboot of the device?

  • Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

• BlackBerry Smartphones unable to use BBM

  I can't use BBM on my curve 9320 such as a message informs you that exception; java.lang.NullPointer as follows Eception Exception. What's this & how can I get rid of him?

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry Smartphones unable to validate e-mail

  Help please.  I have a Curve 8520 and have tried to download new applications.  When I enter my password, I get the message "Unable to validate the e-mail address and password".  If I select "forgotten password" I get the message ' Blackberry has trouble connecting to... Server.  Check your network connections and try again - error 30637'. Have checked my e-mail settings and they seem ok and I get an email on Blackberry on the same e-mail account.  Miss me probably something really obvious here, but can someone put me out of my misery?

  Hi and welcome to the Forums!

  Here's a knockout who deals with this error:

  • KB20031 "BlackBerry AppWorld is having problems connecting to the server BlackBerry AppWorld. "Check your network connections, and then try again" appears at the start of BlackBerry App World

  I hope that it contains something useful

  Good luck and let us know

• BlackBerry Smartphones unable to use BBM: contact is still pending.

  I just bought a BB Curve 9220 and enabled wireless data plan on my GSM sim; which has already been activated. I tired to add a contact to BBM using the PIN, email and name, remaining in the State of pending: authentication required. Targeted contacts have also done the same thing; but of no use. I can send and receive text messages by the PIN. But unable to start a conversation on BBM. I ask somone to help me sort this issue as was the single most of the main reasons for me to get a BB BBM! Sigh!

  (My email address is checked on the BB, which works perfectly fine).

  Thank you

  Ensure confidence that you have a data plan that includes messaging as BBM, a BlackBerry data Plan not limited only to email (got some mobile service providers, that have different stages of data like this plans).

  If yours is understood BBM, as the dependence on the send your service books to activate BBM.

• BlackBerry smartphones unable to use instant messengers!

  On my flipberry I don't have an internet/data plan on my account with tmobile!

  But I can't connect to WI - FI and surf the Web well, Im able to download Apps new!

  But I am unable to connect to one of the messenger applications that are installed on the phone when I am connected with the same WI - FI connection.

  Yahoo, google, msn, aol, etc., that each of them do not work!

  I know im putting the good info, but I get the error message is...  "Service not enabled for this handheld".

  Does anyone know what I can do to solve this problem, so I will be able to use my applications of instant messaging via a Wi - FI?

  Or instant messaging works only if I have a data plan for blackberry?

  To access the IM or just about any BlackBerry application you must have Blackberry data plan. It is a necessary requirement for all.

• BlackBerry Smartphones unable to use my phone

  My BB torch behaves weird. The last 2 days my touchscreen or buttons do not work. I tried removing the battery and keep it for 1 hour to overnight to reset. However whenever I connect the battery to the handset, it is automatically switch it on while I was expecting to wait for me at the turn, press the button. In the process, he continues the same behaviour limiting to me to make a transaction, including impossible to receive calls. Please advise as this is a workstopper for me.

  Maybe you need a refill of the OS or the update.  Try this quickfix.  Try to connect the device to Desktop Manager on your PC.  Often this can fix it.  DM detects that your software needs and update and will do it automatically.  Please note this only works on the newer operating systems (and this does not apply to the BB10 that uses BB link another program manager of operating system)

• BlackBerry Smartphones unable to use voice dialing with Bluetooth

  When I created first of all my bluetooth, I was able to use the voice dialing without any problem.  Now, it does not work.  When I try to make a call using bluetooth, the screen displays "voice dialing initialization" and just stays there.  Voice dialing is always working to make a call with the handset.  Any thoughts?  Thank you.

  Drey says:
  When I created first of all my bluetooth, I was able to use the voice dialing without any problem.  Now, it does not work.  When I try to make a call using bluetooth, the screen displays "voice dialing initialization" and just stays there.  Voice dialing is always working to make a call with the handset.  Any thoughts?  Thank you.

  I have exactly the same problem.  The only thing that restores it must draw on the battery. Then, it is set for a day or two and return to the "blocking during initialization".

  I read the audio entering BT during initialization, before the sound "tones" to let you know the word, it will lock.  When I remember not to speak before the beep, it seems to work better.

  Give it a try!

  If it helps, please click the button of "Bravo."

• BlackBerry Smartphones unable to reconcile e-mails through my verizon account

  Hello everyone. Thanks for reading. I'm new to Blackberry and I'm in love.

  My problem I encounter is that I cannot reconcile my emails on my verizon pop account

  I have my Yahoo email account setup, so that once I delete an email it is able to remove my BB and vice versa.

  However, I have the same exact settings for my verizon email, yet, it will not reconcile. Ideally, I would like to delete my messages from my Macbook/Inbox mailbox and then reconcile with the BB or just delete your handheld only without deleting the server. Be it it does not work on the verizon server that is disturbing to me because it works on the Yahoo Server. I have checked all my settings, downloaded books of service and reset without success.

  I even tried to delete all my BB email configuration and reset It leads to an Inbox folder superfluous on my BB I can't delete (what is a post in its own right). The solution that I found which could resolve this does not help me because my Office Manager has not advanced to the back/restore settings

  http://blackberrystormfront.com/?p=687

  Any thoughts are appreciated. It becomes a pain to have to delete the same email twice.

  Well, I can say from experience that I had intermittent results on the reconciliation of the deleted items from the server to the BB with accounts pop sometimes, they seem to delete just fine. Other times, they take some time to remove the BB. Yet, other times they do never remove all the HH. I have not found anything coherent to tell me why... and reasons might be all over the map (POP, POP server web interface, BIS, BB, etc.). I found that, if a configuration is not removing elements of the HH as expected, delete and re-create the BIS conduit for this account helped.

  I would like to have a better answer for you.

  Best.

• BB 9900 blackBerry smartphones unable to receive e-mail

  I have two email accounts configured in BB. We're working. It, a gmail account, stop receiving emails in the last two days. I deleted the account and reactivated again once, I checked if there was no filter, etc., but still it does not work.   Anyone can help or send the address of the Office to speak with BB?

  Thank you very much

  Thanks for your suggestions. In the end, I managed to get it working again.  Here's how:

  As part of the PC Gmail: Inbox. I have "ignore filters" (apparently not there) and after a few minutes I started to receive emails on the BB.

• BlackBerry Smartphones unable to receive e-mails on my Curve 3 G

  I just got my new phone from AT & T because of the acquisition of Alltel, and I am not able to receive emails.  I had the same phone before, but an earlier model. When I set up the email, he keeps failing in imap and I can't change it to the pop I have not had any problems on my old curve. How can I change to just a normal pop account?

  It started working today out of the blue. Thank you.

• Wipe data security blackBerry Smartphones - how to restore the mail application?

  Feature: BB Torch 9800.

  Provider: t-mobile.

  I had problems with my gmail set up.  I could not send / receive.  Message "blocked service."

  I did a Wipe of security under option.  Now, my Mail app icon is gone.

  If I go into setup - mail accounts, I see the Internet mail option.  It asks me to enter the account of the company, I do not agree.

  1. how to restore the Mail app?

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  Thanks for your help!

  Hello and welcome to the community!

  email_dc wrote:

  1. how to restore the Mail app?

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot-~ 5 minutes...
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  email_dc wrote:

  1.

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  There are several methods (which, BTW, no I believe to be useful to your situation):

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
  • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe
  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  • KB29847 How to charge a BlackBerry smartphone without using the BlackBerry Desktop Software

  email_dc wrote:

  1.

  2.

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  N ° of BB devices lack a complete email client on them. Instead, they depend on the BIS service to provide messaging functionality. BIS is active when you have also listed Internet/personal email where you currently see only Enterprise. All services of BIS, are sent to the device via data carrier network... contact them are therefore the right approach to discover why their network is no longer to deliver to you the services that you pay for.

  Good luck and let us know!

• BlackBerry Smartphones cannot add the e-mail account on the Bold 9900, the only option in the configuration of e-mail is enterprise activation.

  Security BB9900 husbands suffered for me to use, but I'm unable to set up the e-mail.

  The only option is to set up the email through the activation of the company.

  I have a data plan from my provider Blckberry

  I tried to register it on my carriers BIS activation Web site but got the message that it cannot be done through my camera

  Configuration of e-mail icon only gives the ability to configure one enable a business account

  Have tried blackberry.com/integrate but I get the message "unknown error, please try again" after selecting "launch email configuration".

  Any ideas?

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) books of forwarding Service

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!

• Problems of blackBerry Smartphones while creating an e-mail account

  Hej,

  in late July, I bought a BB Curve 9320. Until today, I wasn't able to create an e-mail account. A smartphone without access to e-mail. The problem is missing to create an internet e-mail account. I'm only able to set information for a business account, which I did not. In recent weeks I spent hours and hours reading manuals/blogs and watching youtube videos. I also asked my phone provider if they put in limits for internet e-mail accounts. Nothing of the sort.

  I guess that the problem may be caused by our bb playbook. It works well enough. The playbook is running to a live windows account for email, contacts, and dates. When I started the 9320, I first used the same bb id that we use on the playbook.

  Please help me, I'm totally frustrated. What can I do?

  Sincere best wishes from Hamburg

  Jan

  Interesting. Call your carrier and confirm that you have the blackberry data plan associated with your account.

• E-mail blackBerry Smartphone Accessing account telephone e-mail settings and BBerry

  My problem is with my Blackberry Torch 9810 e-mail accounts. I have two accounts and it doesn't seem to work. I tried to access my accounts but now get a login to the screen of Bberry with [Personal Information deleted] ID and ask for password. I never have that in place. When I use the 'forgotten password' button, I get a message that reset instructions were sent to [Personal Information deleted] I have no idea how to do to access this account. Can you help me?

  If BB ID is, as you say, new for you, then someone has configured this device with a BBID, and you can or don't want that. BBID is used to help to be sort of a "single sign on" to many things... BIS configuration, BBM, BB Protect email, etc. If you have not created this ID from BB, while you should really do is delete and create a new brand for yourself, that you store the credentials for, as you will need it from time to time (as you do now).

  To remove the unit BBID and then create one for you, you must WIPE totally clean unit... This will make the device as it was brand new, so all the data and the applications that you have installed will be gone.

  • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

  Make sure that you have good backup of everything, as you need it - you can find the backup instructions in the auto-sig on this post.

  But, if there is a chance that this BB ID is indeed something you created, but simply forgot, then you can try to get back into it. To do this, start first with them please:

  • KB28685 How to reset the BlackBerry ID password by using the password recovery question
  • KB32111 "The link is no longer valid." occurs when you attempt to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Impossible to reset the BlackBerry ID password when using a hosted BlackBerry email address
  • KB28232 Reset blackBerry ID e-mail are not delivered to the mailbox associated with

  If you have forgotten your ID BB credentials AND access non - BB (for example, Outlook, webmail, etc.) for the e-mail account which is currently configured on your account ID from BB, then these instructions should help you regain access to your account ID from BB, even without the issue of recovery or password (Please read them all carefully to find the section you depend on).

  However, if you do not have access to this e-mail account, or if you have never successfully validated your BBID account, then your challenge is much larger, and you have a choice to make depending on your situation:

  1. If you have no AppWorld records you need to keep (for example, buy folders for the applications), then simply drop the BB ID and create a new. To do so, however, requires a device WIPE:
     • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet
  2. But, if you do not have AppWorld documents that you need to keep, then you need human intervention. To receive, you must ring to the top of your mobile service provider and convince them to escalate your case up to BlackBerry. In addition, you must convince BlackBerry you with a solution - which probably will be reset your current BB ID so that you can access it again or you will need to create a new BBID and they will manually move your purchase to the wire records. Note that I don't know if they will be willing to do, but there is no other way I know of to keep your prior AppWorld purchase records.

  Good luck!