BlackBerry Smartphones Menu Freeze button

While watching the e-mail Inbox, I was unable to use the menu button or the scroll button.  It would then work in the Messages application, but not in the messaging application.  The only way I could make it work was to restart the system by removing the battery.  No idea why this is happening or how to prevent it?  Thank you!

Hi Julie:

I hope that the post of Kijanasmart helped by your problem.  And, Yes, there are reasons, why these problems occur.

Think of your BB as you would your PC.  If the memory becomes low, your device is subject to abnormal behavior such as you encounter.  There are several things you can do to help prevent this however.

  1. When applications closed, always us the menu-close option.  Don't just use the arrow key to the left.  If apps continue to run in the background consumes memory.
  2. Check your free # (go to options registered) try not to let your file get free below 15 MB.  If this is the case, close some applications if they are open and clear the cache of your browser (open content operations-clear cached browser-menu-options-cache & cookies if there are very many.
  3. Whenever you download and install (or remove) a new/old request, it's a good idea to restart your BB.
  4. If your BB seems slow, do a battery pull.  It will seek to recover some memory as well.

There is also the free app called Quickpull whose spoken Kijanasmart.  QuickPull will simulate a battery pull without having to actually pull the battery. Check it out here: Quickpull

I have mine set to reboot every morning at 4:30, so my BB is refreshed and ready to go every day. Sometimes, however, a real battery pull appears to work even better when you have installed 3rd party applications or when your BB feels just slow of prolonged use (like display in these forums bravohelen:.)
When you have abnormal behavior in your BB a battery pull is often useful to clear it up too.

I hope this helps.  Let us know how it goes.  And keep coming back.

Tags: BlackBerry Smartphones

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