BlackBerry Smartphones purchased an app and it sits in the box "not installed" and will not let me install!

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  Does anyone know the phone for Customer Service? Im trying to install an app and will not let me

  There is no support for this phone.

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• BlackBerry smartphones cannot update Apps in Appworld on desktop, get the message "disable content protection."

  Hello

  I have the BB Pearl 9100 with OS 6.0.0.723. I try to update/install Apps via the desktop, but every time that I try to do that I get a message "content protection is enabled on the device, please turn it off & try again.

  But the content protection is disabled in Options-> Security-> Encryption (the device memory & Media card both are disabled for encryption). I disabled all the options out there, but still, I get this weird message which is not let me update my applications.

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  Cama1979

  Try to reset the BB by pulling on the battery or restore factory settings
  First try a battery pull (remove the battery with power and wait about 30 seconds and then replace the battery in the camera) and then try to install it from App World. If that fixed it, try to go through some steps below.

  http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB18998

  You will also need administrator rights on your PC (Windows 7) to install the plugin.
  If not try this

  Create a new user account on your computer with ADMINISTRATOR privileges and download the latest version of your favorite browser, Chrome or FireFox

  Now, go to this Web site
  http://appworld.BlackBerry.com/WebStore/

  You be asked to download the PlugIn once again.

• Persistent BlackBerry Smartphones 2010 when unknown error uploading photos from the app Facebook of RIM

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  I can download to send an email and Twitter without any problem.

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  Nothing here that could help you?

  Article ID: KB25378 Error codes on the set of the 2000 Facebook Facebook for BlackBerry smartphones

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• BlackBerry Smartphones difference between EDGE and 3G with a BB symbol next to him? When do they appear?

  Hello

  I am new user of BB 9360. I activated a BIS plan. Now when I turn on 3G optional Mobile 3 G network on top with a BB symbol next to him get but when I turn on 2 G instead of 3 G Mobile network I get written EDGE the high right referring to the page.

  So, that means?

  Again, I am able to properly set up my e-mail account and getting the push-mail service but the App World, Facebook App BBM works not despite a BIS plan that supports the foregoing.

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  Hello and welcome to the community!

  sanjoyshaw wrote:

  I am new user of BB 9360. I activated a BIS plan. Now when I turn on 3G optional Mobile 3 G network on top with a BB symbol next to him get but when I turn on 2 G instead of 3 G Mobile network I get written EDGE the high right referring to the page.

  So, that means?

  KB02334 Indicators of State of network of networks GSM/GPRS/EDGE / 3G / 4G

  sanjoyshaw wrote:

  Again, I am able to properly set up my e-mail account and getting the push-mail service but the App World, Facebook App BBM works not despite a BIS plan that supports the foregoing.

  With a strong carrier network (for example, not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry smartphone email set up and old problems owner

  My brother gave me his old storm. I put my t mobile account chip and bought the data plan and most of the functionality seems to work (I think).

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  Also when I make a call the "My number" shows the number of my brother.

  Is there a way to fix this. He needs to unregister somewhere. He needs to go to his carrier Version to change something?

  Hello and welcome to the community!

  Stop, go back and start over with this:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Make 100% sure that your brother has completed all its stages before trying one of yours.

  Good luck!

• BlackBerry Smartphones BB 8520 app world

  Hello

  I bought a blackberry 8520 today was really impressed with my purchase and I love the phone.

  But when he came to me the app world I get the same error message saying that my phone is not supported, as it is the required version.

  I am really confused and stressed out with this now im with orange and I have unlimted internet and soon unlimited blackberry service. However, when I try to download the application through my pc and install it on my phone, I get this error message,

  Hi and welcome to the Forums!

  Let you hair in place...

  See this:

  • http://NA.BlackBerry.com/eng/services/appworld/download.jsp#tab_tab_system_requirements

  Make sure that you meet all the requirements. Contact your carrier what they need to subscribe (level of service plan) so that you can access the AppWorld.

  Good luck and let us know!

• BlackBerry Smartphones w/WeatherChannel App problem

  I was happy with the App WeatherChannel, but last week attempted to upgrade from a new version is available.

  Given that this attempt, I find myself in mode "loading" every time that I try to use this app.  I deleted the app, but it is apparently still on my BB.  When I view it in MyWorld - where it still shows it by "installed" - I can't get the menu appears allowing me to select Uninstall (I have no problem on other applications menu display).  If I click to view the application at this time, it puts me in mode "loading", and the app opens never use.

  Need help to solve, I really want to use this app (I've installed WeatherBug in the interval, but prefer WeatherChannel).

  BlackBerry Tour 9630 (3G, CDMA)

  v4.7.1.61 (Platform 4.1.0.81)

  BB App World version 1.1.0.24

  Carrier: Verizon Wireless

  Thank you!

  Well, obviously, I solved this on my own.  For those of you familiar with this or similar problems: I plugged my BB on the site, checked the updates, and when installing the latest update, I got WeatherChannel deleted.

  I could then successfully (and wireless) reinstall the WeatherChannel (from the archives) application.

  Looks like I'm back in business - although it took several hours to solve.

• BlackBerry Smartphones far East language and other issues of Support for Bold 9780 - please provide your comments!

  Hello

  Here is my card for your info:

  BB Bold 9780 (bought 3 days ago - unlocked to carriers)

  My carrier - Vodafone (Australia) - BIS active

  Computers - Macbook Pro

  After some research on the web all day, I discovered that far East languages is not yet available on the Bold 9780.

  I understand that I must language of d/l a far east of the carrier (mine is Vodafone Australia), in order to read and input Chinese, Japanese, or Korean language on the BB. It's extremely frustrating, and I feel that we're going backward in the field of smart phones - globalization have been an important factor for many bright smart phone users out there.

  I have a few questions, I hope that you guys can provide comments:

  1. what kind of time we talk to have the language support for the far East region? I would never have bought the new BB (probably would have gone for the 9700) if I knew that East Asian languages is not available on the new BB! ?? I know that it is covered by the carriers, but surely RIM provides the build?

  2. as I am a newbie (I just 2.5 years of iPhones), I do not understand the concept (or it's documented all that clearly) to have a 5 device and software OS6? what the devil is the difference, or are they just the same? thinking, maybe this is... but why is already released OS6, but I still see the "last and best Device Software 5" throughout the site of BB? someone help me please understand this.

  3. is it possible that I can load an earlier version of the device software (Vodafone provides a Far - east Pak BB Bold 9700)? I tried several times, after running and unzipped the file in Desktop Manager, the device software is not even on my Desktop Manager (v6). is it because the Desktop Manager detects the version of my phone and does not allow vodafone to 9700 from the list of applications to load software? or does?

  4. on my MAC, I can't install the plugin App world - he says that it is not available on a Mac... How mac users supposed to do use desktop base access App World? I know that we are not a majority, but it is obsurd - that being said, I'm not unreasonable, I can live with that.

  5 make BB have phone support in Australia? again, I can live with not one, but I've seen feeling is also unreasonable.

  Please don't get me wrong - I could met whining - but I desperately want my new device works... I love so many things about the BB, and after taking the big step of the iphone, I find a lot of things that were never mentioned on crackberry, or any other site of fanboy of BB...

  Thank you in advance, look forward to your comments!

  PBM

  Hello

  Okay... Let's start first... these forums are not a communication channel / rim. These forums are rather a community of support to users. RIM offers zero frontline support... all support is carried out by carriers and authorized resellers, who have the ability to escalate into WHEEL if necessary.

  OK... with that of the road, we shall proceed:

  pbmpbm wrote:

  1. what kind of time we talk to have the language support for the far East region? I would never have bought the new BB (probably would have gone for the 9700) if I knew that East Asian languages is not available on the new BB! ?? I know that it is covered by the carriers, but surely RIM provides the build?

  Impossible for anyone here to know... or if they don't know, against the team of specialists on this site to reveal.

  Another interest is the fact that, through the agent download portal for your carrier indicated, your BB model is not yet listed:

  • https://www.BlackBerry.com/downloads/entry.do?code=B86E8D03FE992D1B0E19656875EE557C

  pbmpbm wrote:

  2. as I am a newbie (I just 2.5 years of iPhones), I do not understand the concept (or it's documented all that clearly) to have a 5 device and software OS6? what the devil is the difference, or are they just the same? thinking, maybe this is... but why is already released OS6, but I still see the "last and best Device Software 5" throughout the site of BB? someone help me please understand this.

  OS 6 is the next generation of BB OS (and there's even chatter on OS7 "out there"). The version the most recent supported by your operator is available via their download portal linked above (but with your conspicuous by their absence model number). OS 6 is now available for some model BBs only (I don't know if it has been released for your template declared BB). But the BONES are never published by RIM to the public... rather only to carriers who must certify and adopt an operating system and then release it to their users. The reason for this fall at the beginning of this post... they (carriers) are responsible for all support... so, they reserve the right to adopt or reject an OS that RIM just to present to them.

  pbmpbm wrote:

  3. is it possible that I can load an earlier version of the device software (Vodafone provides a Far - east Pak BB Bold 9700)? I tried several times, after running and unzipped the file in Desktop Manager, the device software is not even on my Desktop Manager (v6). is it because the Desktop Manager detects the version of my phone and does not allow vodafone to 9700 from the list of applications to load software? or does?

  You can use ONLY a bundle of BONES that is your specific model BB number... nothing else will work. A 9700 isn't a 9780, so OS packages are not interchangeable. The best procedure, that I know about (upgrading, downgrading, reload) load a bundle of BONES is here:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note that this only works on PC, Mac. But, you are not limited with this procedure, for only your carriers OS packages. You are free to use any bundle of BONES of any carrier until it's your specific model BB number. If you choose to do, then everything just insert, between steps 1 and 2, the deletion, on your PC, a file named PROVIDER. XML.

  pbmpbm wrote:

  5 make BB have phone support in Australia? again, I can live with not one, but I've seen feeling is also unreasonable.

  I send back you at the beginning... all support starts with your carrier.

  Good luck and let us know!

• Password blackBerry Smartphones Forget bb id and how to save all contacts

  Hi all

  I forgot my password id bb and the issue of their safety. My id from bb using my yahoo account. I read all the forum and they said should create a new ID OK I'll do it.

  My question is:
  How to save all contacts? I have contact 1100 on my device. Which is 900 save via yahoo 200 contact or save through gmail. I looked on my yahoo contact only 300 contact was sync with my yahoo mail. I have try the backup via Desktop Manager, but only 200 contact that sync with my gmail had arrived at my computer and has no contact to yahoo. What should I do?

  Thank you

  Hello and welcome to the community!

  For backup of your contacts from your Yahoo account, you will need to disable wireless synchronization.

  Go to contacts > Tap on the BlackBerry key menu > options > look for the e-mail account > tap on it, you will see the wireless sync if it is on you will see a control on the right uncheck it > click on the BlackBerry Menu button to memorize.

  Then try to fill, save, & include backup - capacity storage media, before to set up your unit to the factory to add your new BlackBerry ID, wen you create your new BBID with a different e-mail account, you will need to go this account email & confirmed your email with the password of the BBID this wen so that you try to reset in the future he won't ask answer you the question of safety.

  Step 1. How to back up and restore data from smartphone BlackBerry using BlackBerry Desktop Software
  http://www.BlackBerry.com/BTSC/KB13428

  Step 2. How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  http://www.BlackBerry.com/BTSC/KB31291

  Step 3. How to create a BlackBerry ID
  http://www.BlackBerry.com/BTSC/KB24062

  Step 4. How to confirm a BlackBerry ID account
  http://www.BlackBerry.com/BTSC/KB34137

  Before you create a new BBID with a new e-mail test by removing the current BBID account it is required to use this e-mail even to create the BBID.
  How to reset the BlackBerry ID account used with BlackBerry and BlackBerry smartphones
  http://www.BlackBerry.com/BTSC/KB36188

  If it helped you, click on like
  If my answer helped you, please click "Options" next to my post and mark it as resolved. By clicking the "thumbs up" icon near the bottom of my answer would be appreciated also.

  Good luck and let us know!

• Pls Help blackBerry smartphones! 9900 pings and bbm normal message do not produce Z10 and Q10.

  I need some serious help here as soon as possible, I can't reach all my friends with Q10 and Z10 by bbm normal message on my 9900... It will always bring X nothing I try to send them a message bbm nomal and Pings. I will receive their own message, but my own come deliver it to them, I will also see their updates of the pm and the will to see mine too.  Pls help me.

  Hello tooblackish

  Welcome to the Forums of the BlackBerry Support

  Sorry for the trouble, but I noticed this same problem with few other users, who could not send pings to any BlackBerry 10 there BlackBerry 7 devices.

  To solve your problem, I suggest to re-install BlackBerry Messenger!  To do this on your homescreen go to Options > device > application > locate and remove BlackBerry Messenger from there. After deleting to do a battery pull reboot as this device powered on remove the battery wait a min. then reinsert back.

  KB10040  : How to display or remove installed application on a blackberry smartphone   

   

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your phone model. If device reboot prompt do then sign in with your ID BlackBerry even.

  Try it and tell us how it goes.

  _______________________________________________

  Please note:

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

  KB20554 How to back up and restore the BlackBerry Messenger contacts list 

• BlackBerry smartphones forgotten ID password and answer to the Security Question

  Someone would be kind enough for sitting in the above problem. I forgot the password and even if I try to answer the question of safety with only 3 possible answers I can't connect and soon I'm locked up. How can I change my password without knowing the correct answer to the security question. Either I said that my user name is already in use or bad password/response to the issue of security. At the end of the mind. Help, please. I have seen a link earlier on which the opening of said he was no longer available.

  Hello, my friend, I don't know if you can remove the current, not to ensure that maybe someone else can help here!

  But if you need create a new ID, make sure you click on the link below

  https://blackberryid.BlackBerry.com/bbid/registration/registration_eula.seam

  Make sure you use a new "EMAIL" do not lose the answer password or security for the question you set up!

  Good luck!

• My bb bold blackBerry smartphones get more heated and stops loading

  I have a bb bold 9780 which is about 9 months old... recently I started having this problem with my battery to reach extreme temperatures of 45 c and then sign shows a card that supposed to happen when my battery is fully charged, but gets to 40% and does not load then... I have to put my personal number near the ac to cool up to 29 c to recharge it. even the battery life is very poor... She is barely 4 hours on a full charge... I have 2 batteries... I have a 9000 "BOLD" and I of the 9780 and the two we live the same problems...

  Thanxx in advance

  Hello and welcome to the community!

  It is possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem.

  What you describe, it is likely that your BB, which is the root of the problem... to test, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  It is also possible that your BB has a problem at the level of the material which is the cause... and, of course, the internet remote diagnosis and operating system/software recommendations will be nothing if this is the case.

  Good luck and let us know!

• BlackBerry smartphones removing an app?

  I downloaded WeatherBerry.  The application icon is on my screen, however, I can't get the app to work.  A kind of java script error ' eception exception: java.lang.error.»  I've been round and round with this question, no luck.  In any case, no, I want to simply get the icon on my blackberry.  Help with this would be greatly appreciated.  Thank you in advance.

  Seems that the application has been installed correctly.

  Connect your device to the desktop computer.

  Start the BB Desktop Software (BB Desktop Manager).

  Run "Application Loader".

  This application appears in the list of applications?

  If so - uncheck the box in the list and click the button "next".

  It removes the application from your device.

  If not, install the application again in the existing application and then remove it.