BlackBerry Smartphones trying to unlock AT & T BBTorch 9810 and use of T-Mobile, receive no no MEP engineering screen

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• BlackBerry Z10 tries to remove newly BBID Z10 configuration and use an existing BBID

  Hi, I recently bought a new Blackberry Z10 camera. I started setting up. I wanted to create a Blackberry user ID if I entered an email address that I use frequently. I got an error message stating that the e-mail address is already in use. I thought that I never used a Blackberry ID/product/service forward. I couldn't understand why this email address was used, then after you have re-entered it a few times I decided to try using another email address that I use as often. I put the BBID using another email address, however I have not confirmed it yet. A few hours later, I realized why Blackberry gave me an error message on the first email address, I tried to use. On two or three years I created BBM on my Iphone with a Blackberry ID for text messaging. I used a couple of times and didn't use it thereafter. The next day I went in my email account to see the email confirmation for the BBID I put in place a few days ago. Rather than confirm the BBID, I saw an option: If you did not create or do not recognize this account, remove this BlackBerry ID. Which is what I did. I deleted it. Because I didn't use this BBID. Then I tried to connect the Z10 with the BBID, I created three years ago (before logon on the phone I have to reset my password on the site Web of Blackberry). I could not log in with the old BBID, I created while all the information is correct (I can log on to the Web from Blackberry site, see my profile and settings). The phone tell me the username and password is wrong when I click on the button check that it is just for the opening session with my information screen. The problem is that the phone keeps the profile settings and e-mail address since when I put in place a few days ago and I can't get rid of it, because it is associated with the phone. I read on the forum somewhere, that, in order to get rid of a BBID who is on the phone, I would need to do a reset and community support of Blackberry. Not sure if this is true. The issue is when I try to do that, I have to enter the password that I deleted so I'm stuck BBID. Don't know what to do. I'm all new to Blackberry and would appreciate any support you could give me to solve this issue.

  Hello and welcome to the community!

  Unfortunately, you are now in a difficult situation...

  Mioprincipe wrote:

  I read on the forum somewhere, that, in order to get rid of a BBID who is on the phone, I would need to do a reset and community support of Blackberry. Not sure if this is true.

  Indeed, this information is true. The only way to remove the association between a device and a BBID must WIPE the device. But... you've discovered...

  Mioprincipe wrote:

  The issue is when I try to do that, I have to enter the password that I deleted so I'm stuck BBID. Don't know what to do.

  This means that the device must execute the last branch 10.3.2.xxxx of the operating system, which includes the anti-theft function required by the Government, which requires that before a device is deleted, the anti-theft function BBProtect be first to be defeated before the wipe. Without this step, after the wipe, the same BBID is required (to prevent a thief using the device at all).

  Here is some useful information (all the "official" BB staff):

  • http://helpblog.BlackBerry.com/2015/06/getting-started-with-anti-theft-protection-in-BlackBerry-10-o...

  If you purchased your appliance from ShopBlackBerry, Amazon (U.S. / UK) or the Porsche Design Store, please communicate with BlackBerry using the details on our page contact us.

  Contact us blackBerry > http://blck.by/1MxtqPR

  If you bought your device with a wireless service provider, or a retail store in person, or online, please contact them for assistance.

  When you contact your point of sale, please have the following prepared;

  DO NOT PUBLISH THIS INFORMATION IN THESE FORUMS

  -Your BlackBerry ID
  -Proof of purchase such as a reception
  -A copy of your wireless bill that shows your phone #.
  -A copy of your ID issued by the Government

  Good luck!

• How to import a vector editable in Illustrator to draw I was working with on my portable version of Illustrator? (I'm trying to leave my laptop at home and use my iPad to show customers the work and edit them in place with them.)

  How to import a vector editable in Illustrator to draw I was working with on my portable version of Illustrator? (I'm trying to leave my laptop at home and use my iPad to show customers the work and edit them in place with them.)

  Hi,

  This workflow is not yet possible to the draw. But it has been a very popular feature request lately and I know that the team is studying how it could be integrated into the app.

  I will definitely pass your comments along to the team.

  Sue.

• BlackBerry smartphones can not unlock 8330 curve

  I use a security code on my BB Curve 8330.  I tried to synchronize media files today through the desktop (win XP) USB interface and has been invited to enter a password.  I used my security code and password account BB, neither worked.  I unplugged the USB cable and now cannot unlock the device by using the keyboard.  Twice I have re-set the device (battery removed), and we invited to enter the word "blackberry" I did.  When you are prompted to unlock the device, I try to enter my code, but instead of the usual displays of * (standard characters when you type a password), I see on the screen the characters I entered.  I use a 4-digit number for my unlock code, but when I get in I see the corresponding value of QWERTY (eg.  type '2' see 'e' on the screen)

  Now I have 9 of 10 attempts and don't want to lose my data.  How can I get this think unblocked?

  1. While you still can, on your BlackBerry smartphone, change the password to something very simple, alpha characters only, not numbers, without capital letters. To do this before you lose all your data. Enter the incorrect password ten times will wipe your device of all data, contacts, calendar, etc.

  2. you probably think that you have a number or a capital letter in your password, and you don't really have.

  for example, if you think your password is "w3rs", try alpha correspondent character and the PW would be "wers".

  You never noticed the error, because the entry hidden on the password.

  Good luck.

• Password blackBerry Smartphones required to unlock Blackberry Curve 9300

  Hello

  One word: HELP! This is so the case... a friend gave me a Blackberry Curve 9300 to use (cause it not to use) cause my old phone went kaput. in any case, I turned it on and I see a written screen KOODOO mobile (a telephone to the Canada company) and then immediately a screen saying "DEVICE is locked". When I choose to open it says "Enter password" and I can't get past this screen for something else. My friend doesn't remember the password. He had introduced FIDO sim card so I'm thinking that the phone is unlocked... I have a FIDO sim card also. Can someone help me understand this? What I have to go to the KOODOO store and ask them to unlock or to anyone who makes the unlocking the phones? Or can someone here help me? Thank you

  Hello and welcome to the community!

  BBs are very secure - only the password created by the user can unlock the BB. There is no password 'master' or 'ignore' to do so... only the password created by the user can do.

  But, you can maybe in luck still... refer:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  No not the password the maximum time will initiate a WIPE on the device, which is part of these important instructions. But other measures in these instructions are also important to... by the seller and the buyer. Not well fill ALL risks instructions making the BB not fully usable by the buyer (you).

  Good luck!

• Question of blackBerry Smartphones trying to remove policy

  Hi guys -.

  I recently bought a temporary BB of eBay, an 8820 to be exact. I have some difficulty, eliminating the it her policy. I use a Mac and use the method of the command prompt on this site. However, whenever I do, it tells me the password is incorrect, and I am unable to reset it. I tried to change the password on the BB and tried again, but no dice.

  I really need to be able to use this phone, so if anyone has any ideas they would be greatly appreciated. Thanks in advance!

  Concerning

  According to the Director of office of BB, it resembles the 4.5 OS.

  I use the http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14202 method 5.

  Thanks for your response!

• BlackBerry Smartphones trying to get calendar to work on a BB 8530

  I downloaded the Desktop Manager and I try to sync my gmail on my laptop with my BB. When I try to configure synchronization preferences, it gives me the options of outlook, yahoo and ASCII importer. I use gmail, but not outlook. How can I synchronize these and the calendar as well?

  Thank you!!

  First - you set up Google Sync apps on your device?

  http://www.Google.com/mobile/sync/

  In addition, in case you need:

  BlackBerry Desktop Manager does not prompt the BlackBerry smartphone user during synchronization when the default calendar service has been changed

  http://www.BlackBerry.com/BTSC/KB20147

• BlackBerry Smartphones trying to connect on BB appworld.

  I'm trying to connect to the BB appworld, DL the update.  App is locked stuck on "authentication."

  Need to remove the battery to turn it off.  What's wrong?

  Try a battery pull if you please, with the BlackBerry device powered on, remove the battery 15 seconds and then reinsert the battery to reboot the device. This will clear all hide as restarting a PC.

  then after startup, app world open and hold down the ALT key and type the RST

  wait 2 minutes and try to access the App World again

• Update blackBerry Smartphones Marshmallow for unlocked ATT Priv

  Hi I was wondering if there is updates when the fix will be available?

  http://support.BlackBerry.com/kb/articleDetail?articleNumber=000038204&language=English

  Thank you!

  roblucar wrote:

  Hi I was wondering if there is updates when the fix will be available?

  http://support.BlackBerry.com/kb/articleDetail?articleNumber=000038204&language=English

  Thank you!

  Hello

  Two copies:

  • https://supportforums.BlackBerry.com/T5/Priv/any-Marshmallow-news-update-for-non-at-amp-T-users-on-A...

  No need to post the same question twice... you were provided with 100% accurate information in this other thread. This site is NOT a place for official updates on anything... refer:

  • https://supportforums.BlackBerry.com/T5/welcome-introductions/new-how-this-site-and-formal-support-W...

  You must as KB says... wait and keep control of the KB for the updates. If you want to push harder, your channel is to push to ATT, since it is they who are in control of this last stage of the cycle version operating system.

  See you soon and good luck!

• BlackBerry Smartphones Get app world works... the 8520 using a mac...

  Help me please! I tried everything, I just bought a BlackBerry 8520, v5.0.0.681 (Platform 5.2.0.67) and I was so happy, but now I do not know... I can't get anything to work... well ok, I can call and send SMS messages... but I was expecting a little more

  I can not install the app world, I really tried to find solutions before writing, but I can't find anything that helps...

  I tried first on the mobile; It has installed but says something about an unsupported version, so I uninstalled the app...

  then I tried with the desktop software, it gives me this message: BlackBerry Desktop Software could not validate your update to the BlackBerry device. Aborting installation because of the failure of the validation. Some packages contained unsatisfied dependencies...

  If I'm going to try one the web, I get this message after choosing the stem;

  Hello and welcome to the community!

  Your BB OS is outdated... you need to update... the current version is 5.0.0.1036. Here's what I recommend... Since you are on MAC, which makes it a bit more difficult that the sets of tools to deal with things are much more limited on MAC:

  (1) properly uninstall the RIM desktop software:

  • KB18771 Install and uninstall of BlackBerry Desktop Software on a Mac computer

  (2) obtain a new download of the RIM Desktop software:

  • http://us.BlackBerry.com/apps-software/desktop/desktop_mac.jsp?lid=us:BBsoftwareesktopSoftware:MAC & lp...

  (3) install the software on your MAC Desktop

  • KB18771 Install and uninstall of BlackBerry Desktop Software on a Mac computer

  (4) now run the Desktop software, connect your BB when prompted and perform a clean reload of your BB OS, choose the most recent version that it offers (if all goes well, 5.0.0.1036):

  • KB19915 Perform a clean reload of software applications smartphone BlackBerry using BlackBerry Desktop Software on a Mac computer
  • If you have no data on the BB that concern you, and then simply proceed with this update. If you have data on the BB, do not agree that the update and first perform a manual backup of your BB to your Mac. After the update, you may need to restore from this backup (update COULD take a backup itself and restore for you).

  (5) close the Desktop software and unplug your BB when it's all over.

  Now, you must do these steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! Good luck and let us know!

• BlackBerry Smartphones in place of 9700 9780 (not mine) and my emails don't go out

  Hello, if anyone can help - please... my 9780 has broken a little so I took my old friend 9700. Using the desktop software I switched phones... EVERYHING works fine expect for sending mail (I get the mail, I have a Gmail account just can not meet). and for some reason I can't open docx attachment more.

  Also, I try to access my BB account and it wont let me even though I know that the password is correct (I have reset to the first cause, I thought I was mistaken)

  Thank you!!!

  Hello and welcome to the community!

  liatshor wrote:

  My 9780 has broken a little so I took my old friend 9700. Using the desktop software I switched phones... EVERYHING works fine expect for sending mail (I get the mail, I have a Gmail account just can not meet).

  I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  liatshor wrote:

  and for some reason I can't open docx attachment more.

  What happens when you try? An error message? Something else?

  liatshor wrote:

  Also, I try to access my BB account and it wont let me even though I know that the password is correct (I have reset to the first cause, I thought I was mistaken)

  Unfortunately, just "my BB account, I can't say who the dozen or possibilities, it could be... can you elaborate?

  Thank you and let us know!

• BlackBerry Smartphones installed East Asian input language, but may not use it

  Hello world

  I met a strange thing. My goal was to install and use Simplified Chinese input to write in simplified Chinese. I followed the instructions given ony various websites. I downloaded via this site http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html the 9900jAllLang_PBr7.1.0_rel1149_PL5.1.0.276_A7.1.0.342.exe file (file size: > 260MO) and managed to install it. Everything seemed fine.

  Alas, after a successful installation, I still can't select Chinese simplified as an input language. I suspect it's because as simplified Chinese (and btw also Japanese and Korean, which are not selectable) application for entry is version 6.0, while the languages selectable as input language version 7.1!

  

  

  All European languages in the upper screenshot as well as Hindi and Vietnamese are selectable and I guess that's just because they also have version 7.1. As the package I downloaded is widely considered to be the most recent, I wonder why the Chinese, Korean and Japanese are the only version 6.0.

  How can I solve this problem? Is it possible to choose language of entry of a lower version? Or is it possible to update the version of input language?

  Thank you very much

  Markus

  Hello and welcome to the community!

  To be clear... the screenshots you provided the second shows all these 6.0 languages as "Installed", which means, with respect to all software/OS Desktop, they are installed in your BB. So is what you're saying that, on your BB itself, even if they show in the Desktop software installed, you can not select to use them on your BB itself? It is indeed strange, if this is the case... and your suspicions may be correct.

  To fix this, my advice is to find a version more recent operating system package... I am running for my BB, 7.1.0.523 model, and it shows them all as 7.1 and not 6.0 (although I don't have installed them to my BB, but they are available).

  So I would guess that your suspicion is correct, but a newer OS 7.1 package may hold the cure you need. You should consult, via the official download portal, a new package of OS 7.1 to your BB model. In our "BOLD" forum there is a sticky thread that lists all businesses of the 9900:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-bold/9900-the-official-OS-releases/TD-p/1330263#No...

  You can use it as a reference to then navigate the official download portal:

  • http://us.BlackBerry.com/support/apps-and-software/desktop-and-device-download-sites.html

  Xandrex trying to keep this sticky thread updated, but lately has been able to... it is therefore not currently useful in determining the exact OS levels that each carrier support 9900 is on... but at least it narrows down the list of carriers to seek through the download portal, so it is useful for that at least.

  Good luck!

• Can I buy a phone unlocked in an Apple Store and use it immediately?

  Can I buy an unlocked iPhone 6s in an Apple Store in the United Kingdom and use it immediately?

  As long as you have a SIM card active, then Yes. You will need the SIM card for activation.

• BlackBerry smartphones can not unlock the keyboard

  If I lock the keyboard (outfit a), I can't unlock it.  I'm new on a blackberry, so maybe I'm missing something.  But according to the phone, manual and a lot of research on Google, it should unlock by pressing A again.  (or a + button send)

  I tried a lot of different keyboard combos, but not luck.

  Power off is it opens.  In fact, I generally that power down, then interrupt the power down (by pressing any key) and then the keyboard is unlocked.  But it's pretty incoonvenient.

  ???.  Thank you

  On the top of your phone on the left is a button lock under the black panel. Press to lock and unlock. Press and hold the a button lock but not unlock on mine and I have a different operating system.

• Protect blackBerry Smartphones, trying to download for my bold blackberry 9780

  Hi I'm trying to download blackberry protect.

  If I sign in world blackbery, which brings me to a Web page check sytem, showing configuration world blackberry with three steps,

  The first has a green check mark to "get the world blackbery plug in browser.

  The second step says to connect your smartphone and a hollow tick. My phone is connected but when I try to hit the button to connect, it does nothing

  I solved the problem. It's that I didn't have a packet of data with my plan, if I were to upgrade to it.