BlackBerry Z10 tries to remove newly BBID Z10 configuration and use an existing BBID

Hi, I recently bought a new Blackberry Z10 camera. I started setting up. I wanted to create a Blackberry user ID if I entered an email address that I use frequently. I got an error message stating that the e-mail address is already in use. I thought that I never used a Blackberry ID/product/service forward. I couldn't understand why this email address was used, then after you have re-entered it a few times I decided to try using another email address that I use as often. I put the BBID using another email address, however I have not confirmed it yet. A few hours later, I realized why Blackberry gave me an error message on the first email address, I tried to use. On two or three years I created BBM on my Iphone with a Blackberry ID for text messaging. I used a couple of times and didn't use it thereafter. The next day I went in my email account to see the email confirmation for the BBID I put in place a few days ago. Rather than confirm the BBID, I saw an option: If you did not create or do not recognize this account, remove this BlackBerry ID. Which is what I did. I deleted it. Because I didn't use this BBID. Then I tried to connect the Z10 with the BBID, I created three years ago (before logon on the phone I have to reset my password on the site Web of Blackberry). I could not log in with the old BBID, I created while all the information is correct (I can log on to the Web from Blackberry site, see my profile and settings). The phone tell me the username and password is wrong when I click on the button check that it is just for the opening session with my information screen. The problem is that the phone keeps the profile settings and e-mail address since when I put in place a few days ago and I can't get rid of it, because it is associated with the phone. I read on the forum somewhere, that, in order to get rid of a BBID who is on the phone, I would need to do a reset and community support of Blackberry. Not sure if this is true. The issue is when I try to do that, I have to enter the password that I deleted so I'm stuck BBID. Don't know what to do. I'm all new to Blackberry and would appreciate any support you could give me to solve this issue.

Hello and welcome to the community!

Unfortunately, you are now in a difficult situation...

Mioprincipe wrote:

I read on the forum somewhere, that, in order to get rid of a BBID who is on the phone, I would need to do a reset and community support of Blackberry. Not sure if this is true.

Indeed, this information is true. The only way to remove the association between a device and a BBID must WIPE the device. But... you've discovered...

Mioprincipe wrote:

The issue is when I try to do that, I have to enter the password that I deleted so I'm stuck BBID. Don't know what to do.

This means that the device must execute the last branch 10.3.2.xxxx of the operating system, which includes the anti-theft function required by the Government, which requires that before a device is deleted, the anti-theft function BBProtect be first to be defeated before the wipe. Without this step, after the wipe, the same BBID is required (to prevent a thief using the device at all).

Here is some useful information (all the "official" BB staff):

If you purchased your appliance from ShopBlackBerry, Amazon (U.S. / UK) or the Porsche Design Store, please communicate with BlackBerry using the details on our page contact us.

Contact us blackBerry > http://blck.by/1MxtqPR

If you bought your device with a wireless service provider, or a retail store in person, or online, please contact them for assistance.

When you contact your point of sale, please have the following prepared;

DO NOT PUBLISH THIS INFORMATION IN THESE FORUMS

-Your BlackBerry ID
-Proof of purchase such as a reception
-A copy of your wireless bill that shows your phone #.
-A copy of your ID issued by the Government

Good luck!

Tags: BlackBerry Smartphones

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