BlackBerry Smartphones TTY Phone Support

Similar Questions

• BlackBerry Smartphones Reset phone

  any info on how to reset the phone and erase all the data on a 8110

  Ark wrote:

  any info on how to reset the phone and erase all the data on a 8110

  Hi @Ark! Welcome to the community of BlackBerry Support Forums!

  I think you mean security wipe. A security wipe will delete all your data and applications on your device.

  1. On the BlackBerry smartphone home screen, click Options > Security Options >General settings.
  2. Press the Menu key, then select Wipe Handheld .
  3. Select the include third-party applications check box to remove third-party applications. Clear the checkbox to keep third-party applications.
  4. Click continue.
  5. Type of blackberry, and press the enter key.

  See you soon!

  How to delete all data and applications in the BlackBerry smartphone using the optio security wipe...

• BlackBerry Smartphones 2 phones registered to the same email addy for causing bbid to bbm problems

  I had a bb curve 8520 which I forwarded to my daughter that I had a curve 9320. When I implemented the new phone, I used the same email that I got on the 8520. A few days that I have improved the bbm and so does my daughter. Some how his contacts then appeared on my phone n bbm does not work on the 8520. the icon is ther it said installed but does not work. I called virgin who said that they were sorted and bbm should be resumed after 24 hours but is not. How can I fix?

  Hello ladychelle

  I guess you have already BIS on both of your devices, so first of all restart your device by removing the battery while your device is turned on, wait a minute then reinsert back .after restarting check if it allows,

  If the problem persists then register your handheld computer on your corporate network, for the help, see this KB:

  KB00510 : How to register a BlackBerry smartphone with wireless network

   

  (receive a recording message in your message)  After receiving another battery pull reboot, then try again.

• BlackBerry Smartphones backup phone?

  Hello, I just received my 8310 stolen and I get the 8320. I backed up my 8310, my question is can I use this return for the 8320?

  Thank you

  Hi James72,

  Welcome to the forums.

  There should be no problem in doing so.

  Please find below the link for a guide on how to do it.

  Switch to a new BlackBerry smartphone and restore data from a backup file

• BlackBerry 8110 Blackberry Smartphones is not supported

  I'm trying to pair my iPad with my Blackberry Pearl 8110 2 and get the message "Blackberry 8110 is not supported".

  My ipad2 cannot find my Blackberry and it shows on the ipad, but trying to get the bluetooth connection it is unable to connect.

  Hello

  I think that it is best to contact an iPad2 community because it seems to be a limitation on the iPad2.

• BlackBerry Smartphones embarrassing phone!

  I have a Blackberry Torch 9810 (GSM). I bought it from the RIM, Canada in February. After buying the phone, I went to the India. Right from day 1, I had problems with my phone. The 'Her' related process crashes often. music does not play, ring tones are not heard, and worse, when I dial / receive a call, I don't hear anything. The only solution for this is to pull my battery out, put back in and wait for my phone to turn on again. This not only drains my battery but also me irritated. And lately, the touch screen is not working or the other. To restart the phone, the touch screen works perfectly. As sensitive and responsive as it should be, but it is not for a long time and ends by turns off. When contacted the service center, I learned that it's a software issue. Re-installing the software for which I was charged and the problem still persists. My phone is running OS7.0 Bundle 2395. This problem really gets on my nerves.

  BlackBerry has a solution for me?

  Operating system device provided are "released" by specific carriers once that they are certified and trained to their support technicians, but still, you are able to load any carrier the same model by following the instructions below.

  See the link below to download it and follow these simple instructions.

  Make a backup of your device first, using Desktop Manager > backup. Close the office at the end Manager.

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.

  https://swdownloads.BlackBerry.com/downloads/browseSoftware.do;JSESSIONID=A9963E16B82CEC05BFB29B971C...

  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

  Note: Some users may be concerned they will void their warranty of device by loading an OS from another carrier. There is really nothing to fear. Please read more information about it here: http://www.port3101.org/power-users/296-blackberry-os-upgrade-including-betas-myths-dispelled.html

• BlackBerry Smartphones New phone - BB ID works not on the phone (cannot get the email)

  I just got a replacement Torch (9800) yesterday and I have everything switched from my old phone using the phone BB function office swich.

  I have not received emails from any of my accounts on my new phone, so I went into the settings of e-mail accounts to update my settings. When he was asked to sign in with my BB ID, it does not recognize my ID (I get the message "the user name is not valid. A user name must be at least 4 characters).

  I confirmed that my username IS valid because it works on my PC and the appworld and I checked that it is entered correctly.

  Rogers technical support cannot explain the problem and they told me that they are "untrained in ID of BB because it is something"RIM"

  Any suggestion would be appreciated - thanks! Nick

  I solved it by reading other forums. Why my Blackberry ID not working not for my email settings is because the BB ID has nothing to do with the mail.  I had to use a different username and password for my network of carriers email settings.

  As I had forgotten this information, once more, I called my provider (Rogers) and this time I got someone who knew what he was doing. He informed me of my ID and reset my password so that I can connect without problems!

  Problem solved.

• BlackBerry Smartphones New phone recived by insurance-impossible to put email and access applications

  I have recived my new Blackberry pearl 3g by secure phone and im having trubble implementation, I am unable to configure an e-mail account on my phone as the only option I have is blackberry server enterprise server I've ever had on my old front bead, and I am also unable to access applications such as facebook, as it says service plan can't stand not this application , but I have unlimited everything on my contract (unlimited use of data, net ect), I contacted the helpline and a question has been opened, and wait as the technicians to communicate with me, but it has been some time now. Been in the store of its selfs and they suggested I wait until late night see if I have the settings recive, someone else can help?

  Info on the device

  Carrier: Tmobile

  BlackBerry Pearl 9105 v 5.0.0.831.

  Apps and free space

  files for free 120306580 bytes

  contacted tmobile support and their stummped by the problem, the summer in the tmobile store and they suggested that the server is maybe out of service send my info to my phone...

  Concerning

  Mike

  Greetings, Mike.

  You need to call Tmobile and make sure that they have supplied your unlimited BIS account with the new code PIN and IMEI number of the new device. Once that fact, they, or you can push the service books to your new device that will allow the icon to set up personal email as well as all your other data service for Facebook, etc..

• BlackBerry Smartphones IMAP - No support? Help, please.

  Yesterday, I became an AT & T customer and bought a "BOLD".

  I really love the phone, but unfortunately, I have a major problem with it.  I can't IMAP works correctly.  I have two IMAP accounts; one is Gmail, the other is a private account with my host.

  I configured both correctly (such as IMAP, pop3 no).  I followed the instructions on the Google site with care.  I searched the web and these forums and found hundreds of messages describing this problem, but not a SINGLE response.

  The problem is, to reiterate: IMAP is down.  When I receive an email on an IMAP account, it is pushed to my BB.  That's great.  If I read or delete it on my BB, it is adjusted correctly on the server.  However, if I read or delete this email on the server (via webmail or any other application functional IMAP), it remains unchanged on the BB.  Yes, I checked all the settings of 'reconciliation '.  'Removal of reconciliation', and al.  This box is absolutely worthless...  I thought at the beginning, maybe it was just questionable Gmail IMAP implementation, but my host IMAP server works the same way, so it's too.

  I installed the Google Gmail app, and even if it is very nice, there is some delay extreme in the update of the mailbox (like + 20 minutes), and by itself, it does not provide the notification icon of e-mail as the BIS email application is integrated at the top of the screen.  In addition to compounding this question is that if I go into the Gmail app and delete the new email, email REST still in the standard e-mail BB for this account folder.  In other words, don't always no IMAP synchronization removal.

  Bottom line is, it would seem that the timing of deletion (and read) with IMAP is one-way only: from BB to a server; but ever since the BB server.

  What I need to know is the following:

  (1) is there a way to make it work?

  (2) otherwise, this will to work correctly in the next few months?

  Should if the answer is no, then which option I return the phone and get a well designed?  I don't understand how the so-called top phone for e-mail cannot do something as simple as good IMAP synchronization.  MANY people use the IMAP protocol now are not corporate/exchange users.

  Any help/ideas on this would be greatly appreciated.

  Hi and welcome to the forums!

  rceee wrote:

  The problem is, to reiterate: IMAP is down.  When I receive an email on an IMAP account, it is pushed to my BB.  That's great.  If I read or delete it on my BB, it is adjusted correctly on the server.  However, if I read or delete this email on the server (via webmail or any other application functional IMAP), it remains unchanged on the BB.  Yes, I checked all the settings of 'reconciliation '.  'Removal of reconciliation', and al.  This box is absolutely worthless...  I thought at the beginning, maybe it was just questionable Gmail IMAP implementation, but my host IMAP server works the same way, so it's too.

  (1) BIS service supports only a way of reconciliation. The device can delete the messages in the Inbox of the account, but the reverse is not supported. Gmail does not support wireless read and unread status, unlike Yahoo, AOL. Hotmail and Ms OWA accounts.

  I installed the Google Gmail app, and even if it is very nice, there is some delay extreme in the update of the mailbox (like + 20 minutes), and by itself, it does not provide the notification icon of e-mail as the BIS email application is integrated at the top of the screen.  In addition to compounding this question is that if I go into the Gmail app and delete the new email, email REST still in the standard e-mail BB for this account folder.  In other words, don't always no IMAP synchronization removal.

  I assume you mean the gmobilesnyc app. You have an option of the application to turn the notifications so it will inform

  you when it arrives. (According to Google discussion site) With regard to the duration (20 +) minutes of update that is

  between the application mobile and Gmail. BlackBerry supports the soft, but gmobile is actually the front end fot traffic.

  Once again BIS does not support two way deletion and Gmail does not read and unread status.

  Bottom line is, it would seem that the timing of deletion (and read) with IMAP is one-way only: from BB to a server; but ever since the BB server.

  Yes as he covered the other two statements. BIS, does not delete in two ways. Gmail does not allow the State read / unread.

  What I need to know is the following:

  (1) is there a way to make it work?

  (2) otherwise, this will to work correctly in the next few months?

  Google is just now with the possibility to synchronize the calendar and contacts as well.

  In regards awaits BIS make one major technical change and system there revamping of Google on the Tower

  a dime are highly unrealistic and frankly short sighted. As a business person yourself you already seeing two

  large companies are a radical change in a month? The possibility isn't even a valid consideration.

  Should if the answer is no, then which option I return the phone and get a well designed?  I don't understand how the so-called top phone for e-mail cannot do something so simple as the IMAP synchronization is assured.  MANY people use the IMAP protocol now are not corporate/exchange users.

  I wish you could be a BlackBerry customer, but if the technology on BOTH sides of equations does not correspond to your

  cooperation needs that I guess you have to make a major decision. and implement it in a month.

  I sincerely hope that the 'grass is greener on the other side of the fence", but I sincerely doubt it.

  If please be informed or reminded that I am not a RIM job.  I am a user like yourself. If you want some

  technical documents in support of the thesis point I'll be happy to give them. Please let me or other usesrs know if you

  need more information. Here's the number free of charge for RIM 877-255-2377.

  And so the email address: [email protected]

  Thank you

  BIFOCALS

• BlackBerry smartphones updated phone number

  Hey guys, I know this problem has been published several times, but it seems to me that my problem is slightly different from other peoples.

  I have a Blackberry Curve 8520, I install on that Version 4.6.1.314. On my laptop, I have a blackberry Version 6 software. Im running windows 7 64 bit.

  I connect my blackberry to your laptop using the usb data cable I click on device and then update device (as seems to be the only way I can update my phone is this way). It comes up saying that the software that I have now is the latest version, even though I know this isn't. Ive also went to the blackberry website and tried to download the software from there to try and manually install but when I click on download it asks me to connect my phone, once I do that it checks with my phone and said once more no update available. If I do not connect my phone I can't go any further.

  I called my provider orange they me connected to the blackberry service, after talking with them they informed me that because I bought my blackberry of the carphonewearhouse and that sound is a SIM free (open to all network carriers) phone that I'm not able to upgrade my phone software.

  So, to summarize

  Update says no update is available with the V6 with desktop application

  Cannot manually download the blackberry Web site operating system because it asks me to connect my blackberry and then says no update available

  support BlackBerry at Orange seem to think it's maybe because my phone is SIM free

  Can you please help me as I would really like the features that the OS 5 Version and it seems to be a better operating system altogether, I know it may be a lot, but when it comes to this sort of thing with mobile phones not terrible im home.

  I could really do with some giving me instructions step by step on how to update the phone and where to get updates from.

  Thanks in advance if anyone can help me

  :-)

  Hey, it's been covered here many times.

  First, look for ANY release of carrier for the device, model 8520 you want to install.

  For example, the last official version for the 8520 comes from AT & T (v.5.0.0.822)

  Operating system device provided are "released" by specific carriers once that they are certified and trained to their support technicians, but still, you are able to load any carrier the same model by following the instructions below.

  Then. First, download the file of the OS:
  https://www.BlackBerry.com/downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4

  Make a backup of your device first, using Desktop Manager > backup. Close the office at the end Manager.

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

• My BB CUrve 9320 blackBerry smartphones are not supported Blackberry Map (GPS)

  Why I can't open Map (GPS) Blackberry in my BB Curve 9320?

  kyachinumog wrote:

  Yes, I'm the India... n its Airtel India... so can I know when people India get service map BB... why the r negleted India?

  Hi kyachinumog

  No, I'm sorry but you are wrong! RIM has never neglected the India or any country in Asia, infact they do much more for us than America or Europe. Regarding the support for BlackBerry Maps questions have been raised regularly. As she opened a Forums I don't want to explain all the facts, but some of our Government policies restricting these Services in India and a few country neighbors. I hope you understand.

  Prince

  ____________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry Smartphones restore phone again?

  I bought a Blackberry curve 8520, thinking he had a GPS function. It's not, so I decided to move to a 9300 series. I downloaded and installed a few applications have many tasks, contacts and appointments in sync with my desktop computer and don't want to lose anything.

  I made a backup with the Desktop Manager. It will transfer everything to the new phone when I get it back tomorrow?

  How to restore the backup old phone to the new? Should what information I write on paper that won't be available when I turn in the old phone?

  I'd better take my laptop with me and follow the instructions on page 14 of the Quickstart manual bit supplied with the 8520?

  Kind regards

  TwoHoot

  Hello and welcome to the forums!

  I suggest that you just use the device switch Wizard in Office Manager. Connect your old phone to your PC, open DM, click the switch of the device, and follow the prompts on the screen. It will transfer everything on the new phone. He could not transfer the apps if they are not compatible (or even at all, I don't remember), but if it's apps was purchased through appworld you should be able to download again to your new phone free of charge.

• Use of blackBerry Smartphones to mobile support forums - a little help here please!

  I totally failed in trying to access this forum on my 8830. All the sites that would be easy to mobile, shouldn't it? I have questions about several things, but wanted to ask them via my 8830 - in vain - cannot start a thread or post a reply. (When I finally found the 'response' it tells me "this link requires JavaScript to be enabled. You want to enable JavaScript? "I click on 'Yes' and that that? 'Add a Tag' 'Add '? I type something in the box and click 'Add' and it says: HTTP error 500: internal server error. This thing is just a high-tech paperweight? RIM, you are about to lose a customer. If anyone cares to help a frustrated person please answer. Thank you!

  To access the community forum BlackBerry Mobile is as easy as possible. If advance click your Browser Internet -> on the home page, click on the help icon-> click find help in our community support forum.

  The page address is http://supportforims.blackberry.com/rim/wireless/frontpage.xhtml

  Please let me know how you are trying to access this page?

• BlackBerry Smartphones new phone, no e-mail option configuration

  I just received my 8330 Verizon replacement today and went to set up my email, but nothing is done, there is no option for the setting up of email, just the Blackberry Enterprise option or configuration of e-mail to jump. I did something wrong here, or can someone ' a Please direct me to where I can solve this problem.

  Thank you

  Josh

  Thanks for the welcome, this is my personal phone, I think I know what happened now but... somewhere along the line, I guess Verizon and BlackBerry did not talk between them, after I activated my phone, but it seems now that the issue is resolved.  Thanks for your time though!

  Josh

• Is blackBerry Smartphones that phone

  Sorry for the newbie question, but...

  I bought a refurb AT & T phone for my wife, but could not find the model anywhere on or in it.

  I know it's a Pearl and red, but that's all.

  I was looking at most of the phones have GPS, but I don't think that his is.

  How do you know what model of Pearl is?

  Thanks for any help...

  Alan

  CrazyOneToo wrote:

  Sorry for the newbie question, but...

  I bought a refurb AT & T phone for my wife, but could not find the model anywhere on or in it.

  I know it's a Pearl and red, but that's all.

  I was looking at most of the phones have GPS, but I don't think that his is.

  How do you know what model of Pearl is?

  Thanks for any help...

  Alan

  Hello

  from the home screen:
  Options of > topic.
  the first line will be the model (for example BlackBerry 8310)
  the third line will be the HandHeld Device OS (for example 4.2.2.175) Software version