BlackBerry Smartphones user new bb

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• BlackBerry Smartphones user new Curve 8300

  Nice day

  I hope someone can help me.  My phone will let me text and e-mail and make phone calls.  However, when I answer/make a call I can't hear the other person but they can hear me.  I checked the options, but I have advanced options, not the 'General options '?  Help...

  Thanks in advance for any help!

  I read on the boards sometimes with Verizon phones.

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=8300&message.ID=16071

  So far the only thing you can try is to reset the unit (remove the battery for a minute), or can try to reload the operating system on your phone.

  If it's one new feature that I would try to take it back to exchange against a new one to ensure that it is not a faulty phone.

• BlackBerry Smartphones user 1 time BB

  Hi guys,.

  I am a first time user, so I have a lot of questions on this BB curve. I bought a second hand curve and I have no idea how to set this phone (only bought the model, it has no manual and accessories). Here are my questions and thanks in advance to those who can answer:

  1. my IP address is 0.0.0.0 - I can connect to the WiFi network but I can't browse the web

  2 if I have the program installation/create a bb here id, can I use it on my handheld?

  3. what an erasure of memory wipe exactly and an erasure of memory affect my id card/BBM SIM as well?

  Hi Alex121289

  Welcome aboard BlackBerry family and community

  First I would like to that you visit BlackBerry 101 and manual BlackBerry Curve - manuals and Guides for getting started

  Secondly if you have purchased a device used by one of your friend or any store online then it is always advice to do a security wipe to remove any objects associated with the previous user. You can see this help Article:

  KB28225 : BlackBerry Smartphone must be wiped before transferring the security property

   

  With regard to your questions:

   

  1 carrier little need short data even plan to navigate the Internet, even via wifi. So aske your operator if you need some sort of data plan to your account

  4: you can create a new BlackBerry ID on the site Web de BlackBerry ID that you can use on your device, see this KB:

  KB24062 : How to create a BlackBerry ID

   

  3. If you do a security wipe on your device it will remove all the installed user application, e-mail accounts so that your card memory if you insert memory card while doing a security wipe. Yes, it will remove the BlackBerry ID that is already associated with this device, after a wipe, you can use a new BlackBerry ID or even that you use before, but a security wipe has nothing to do with your SIM card.

  However... With your query 1"not able to navigate on the internet". Like you bought this device in some cases if your device has a COMPUTER policy then IT can prevent browser so my suggestion... Rather than to do a security wipe you reset your device to factory setting, this will remove all political and helps solve your problem.

  KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

   

  Let us know if you have any additional questions.

• BlackBerry Smartphones active new SIM - now phone SOS only

  Hi all. Have a little problem. I had to go back to an old 9700 When my current iPhone broke. I needed a new card SIM from the iPhone using a different card. When I called Rogers to activate the SIM everything was fine for about a minute. I received texts that were pending since Sunday when my iPhone broke. I had full bars etc. Once a minute, he went to SOS only. While I was on the phone with Rogers Tech Support I have reset and removed the battery and SIM and all the things they wanted me to. Everything looks good on their system, he said that the problem must be with the device.

  A bit on the device:

  Originally with Mobilicity in 2009. Opened and used with the wind. My father then used with Rogers and Fido. Since Sunday, when my phone broke, I used SIM card of my brother-in-law (he just swung at Rogers to the wind, but his plan has always been paid until the end of September) and the BB worked very well. If it worked correctly with a Rogers SIM.

  Now, I get the same problem with my brother-brother SIM. SOS only. No connection. What happened when active Rogers SIM card must have done something to the camera itself because now it does not connect to any of them. That both SIMs work as I have tested both in my wife's phone.

  The guy on the Support of Rogers suggested that perhaps the closed phone itself - but when I enter the settings advanced for the SIM card that everything is disabled in customization... so it appears not to be locked.

  He said that I should try to reinstall the OS, but that it will block the phone and I need to unlocked again.

  Is there anything else it could be? Will reinstall the OS relock the phone? Any other suggestions?

  Thank you very much!

  Hello

  jvnanu wrote:

  The guy on the Support of Rogers suggested that perhaps the closed phone itself - but when I enter the settings advanced for the SIM card that everything is disabled in customization... so it appears not to be locked.

  He said that I should try to reinstall the OS, but that it will block the phone and I need to unlocked again.

  Is there anything else it could be? Will reinstall the OS relock the phone? Any other suggestions?

  First this... avoid this tech Rogers like the plague. He has no idea what he's talking about. All what he told you is simply not possible. Once MEP unlocked, a BB device can blocked at the factory. Nothing of what you have done or the facilities of any OS can relock a BB.

  I'd rather a complete security on the Device Wipe:

  • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe

  Otherwise, a ResetToFactory WIPE:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  After each one, put it in the SIM card and switch on the device, and then make sure that the voice is through Rogers. Only then start to worry about getting all the data to work (if you subscribe BIS, in other words).

  If you want to get off the OS Reload path, then the easiest way is, on a PC (you can not do this on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below. (not applicable in your situation)

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Synchronization of blackBerry Smartphones a new combined

  I just got a replacement for my insurance unit.

  I backed up my old camera until I sent off the coast.

  Anyone know how I can retrieve my contacts and synchronize all my old data to the new? I tried to swap the devices, but she asked to connect the old phone, which I did of course not...

  Hello and welcome to the community!

  Yes, the device switch Wizard has two devices so that he can have an up-to-date backup. But, if you have a recent backup, then the previous BB shouldn't be necessary. See this KB:

  • KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

  Good luck!

• BlackBerry Smartphones USER ID

  How to unlink the e-mail address I used to register on my BlackBerry Apps (Blackberry bold 9900) when I started to use this phone? Your help will be much appreciated as I am not able to use all services on my phone

  Zibu,

  If you do not have access to the email that you used for your BlackBerry ID, then you hit, your carrier fails to resolve it for you, now you have a limited option. Need to change your BlackBerry ID, so first make a backup of your device using Desktop software, then follow this Knowledge Base:

  KB26694  :  How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

   

   

  But please note all in doing so, you will lose access to any paid apps that you bought on BlackBerry World.

• New curve blackBerry Smartphones user 9320, I need a little help

  9320 curve is my first Smartphone after an old style phone. I managed to understand the basics, texts, Internet access, etc. I need a bit of help with the rest, for example, I tried to download a free app, but get the error message 40721 - without put credentials cached.

  (A) what do I have to register my details somewhere to download (even free) applications, where and how?

  (B) I don't have a Blackberry ID, or more precisely do not know what is it.  How is it useful?

  Here are my most immediate questions, and I would appreciate a few basic instructions, where and how to...

  Thank you very much

  Hi Woundenberg

  I thing your carrier have not activated BlackBerry data Plan aka BIS on your account. BIS is different from a data plan normal, a normal data plan you will navigate on the internet but will not give access to the BlackBerry application. So I prefer to give you a call to T-Mobile for re - confirm whether or not they had allocated BIS on your account.

  When BlackBerry data plans are enabled on your device, and then click Manage connections > Service status > = BlackBerry Internet Service it will be " Mobile network ".

  Then call T - Mobile and let us know about your updates.

• BlackBerry smartphone brand new Blackbury user. lot of questions

  Hello.

  I just got the Blackberry curve 8330 yesterday.  I understood a lot about using the guides and reading the posts on here but I have a few questions, some may be stupid.  I hope that I don't ' have too much for you guys... lol

  (1) for the loading and the phone is or off.  Is there a way to do beep or something.  I hate watching to see if the light is flashing, or hit the screen when turned on to see if the loading icon bit has disappeared.   I know I'm picky about a few things... lol

  (2) where, in the call logs.  Is there a way to delete more than one message or text at a time.  Sometimes I'm lazy and don't ' delete them as they arrive or I emailed them but wait.  My old phone (nothing as fancy as a blackberry) you can select an option to delete everything.

  (3) the speaker.  how far do you have to have the phone away from you and ask the person to hear you again? (says they could be stupid questions... lol)

  (4) is it OK to keep the card media permanently.  I mean how do you know when you want to shoot a video or more pictures, then it may take?

  OK, I think that's all for the moment... lol

  Jenn

  (1) no way to have a beep when the BlackBerry is responsible. And its going good to load it when its on.

  (2) to messages, press ALT + P. This allows to display phone calls. You can delete multiple at once here entries.

  (3) I guess it depends on how hard you're talking about.

  (4) Yes its okay to leave the card in all the time. I never leave my memory card.

• BlackBerry smartphones a new user asks Curve 8330

  I'm sure these are covered from somewhere, but I been searching Help for too long.

  I guess that someone here will just know and be happy to tell me:

  (1) why the screen sometimes goes dim? Is this a setting?

  (2) what does that mean my phone is "scheduled to turn off" tonight? Is this a setting?

  (3) what is a "case"? It appears in numerous menu but not in the glossary

  (4) is there a table somewhere that says what all the status symbols are on the homescreen?

  Some appear and then left and I don't know what they were for.

  (5) is that the blinking light on top of any use other than to show that I always get a signal? Which is already illustrated by th bars.

  (6) on my old phone the light was going to missed calls or missed reminders while I was away from my phone. Are there

  a way to say, or what I have to check each time I come back?

  Thank you

  Hello and welcome to the Forums of Support BlackBerry.com.

  PollyKlein wrote:
  (1) why the screen sometimes goes dim? Is this a setting?

  Yes, options > screen/keyboard > backlight. Why? To save the batteries and hold the button to a roar of low complaints about poor battery life.

  (2) what does that mean my phone is "scheduled to turn off" tonight? Is this a setting?

  Yes, Options > Auto on / off, your adjust as desired.

  (3) what is a "case"? It appears in numerous menu but not in the glossary

  The leathery pouch Holster or belt that comes with many devices, in the package. In the case for a real BlackBerry OEM Holster, there is a magnet inserted that the power 'sleep' save the battery life AND allows many more parameters in your profiles.

  (4) is there a table somewhere that says what all the status symbols are on the homescreen?

  Some appear and then left and I don't know what they were for.

  Yes, in your manual are some.

  http://NA.BlackBerry.com/eng/deliverables/1199/GSG_8330_BB_Zen.PDF

  http://NA.BlackBerry.com/eng/deliverables/1202/userguide_bb8330_cdma.PDF

  Are there special you want to ask questions on?

  (5) is that the blinking light on top of any use other than to show that I always get a signal? Which is already illustrated by th bars.

  Yes, the LED is adjustable and NOT blink at the moment (green means that you have coverage), but also to Flash in red to send or notifications you receive, if you wish.

  (6) on my old phone the light was going to missed calls or missed reminders while I was away from my phone. Are there

  a way to say, or what I have to check each time I come back?

  The red LED is adjustable for this.

  Thank you

• BlackBerry Smartphones help - new user of BB - how can I get a list of calls made/received?

  I spent all day looking for an icon to click on the list of my calls (both crazy and received) but have no icon call log or anything like that at all! I loaded the CD that came with my BB 8900 (I only got 4 days) and he said I should have an option to purchase journal somewhere, but I can't. I tried to change the theme and restore the default values, but still nothing. Certainly there must be an icon or a graphical call center?

  I showd my sister on the phone today and it also has a BB, but she said, my call list icon is missing!

  Really grateful for any help that I am perplexed.

  Hurrah - thanks a lot - I feel a * beep *! I don't could not find anywhere!

  Thank you very much

  Emma

• BlackBerry Smartphones phone new problem... Please help urgently...

  Hello...

  I really need a help that expert on black berry 9810. I am a new blackberry user by the way. So now the problem is...

  I can't configure my phone because it always came to ask me upgrade my data plan. In addition to this, sound out always asking me to connect to the network while my phone is connected to the network.

  Please help thanks me...!

  Hello ccarthine

  Welcome to the Forums of the BlackBerry Support

  We need BlackBerry data Plan to access most application on our Mobile network / BIS our carrier, a normal data plan will not provide you these features.

  Then, contact your carrier or Wireless service provider to find out if your account is configured with the BIS.

• BlackBerry Smartphones user name and password reset email

  Hi, I recently updated my phone and my husband is now to have my Blackberry.  However, I don't remember my user name or password to connect to change the e-mail address with the.  Can someone help me.  I called O2 who cannot help you.  My husband is with TMobile and they cannot help either.  I am now at a loss.  Is there a reset button so we can delete data that is on the phone?

  cldanks wrote:

  Is there a reset button so we can delete data that is on the phone?

  Sorta, Yes.

  You can wipe the device of all your personal information and get back to almost a factory as parameters... Options > Security > Security > Security Wipe.

  If your phone is locked to O2, and he uses it on Tmoible, it will have to be unlocked for use on another carrier. See instructions and the links below.

  Then, he will need the BlackBerry data Plan on his Tmobile account and have registered for use on Tmobile THAT PIN/IMEI device. You must have the device PIN and IMEI released from your OS account.

  Good luck.

  To determine whether your BlackBerry is already "unlocked":
  1. on your BlackBerry, go to Options > Advanced Options > Sim Card.
  2. in this screen type MEPD (see note below) on your keyboard. A new menu will appear.
  3. search for the network in the list.
  4. If your device is "unlocked", we should have disabled or inactive. If it says active, it is still blocked by this carrier.

  If you need instructions on how to unlock your BlackBerry for use on a
  carrier other than that to which it is brand, check out BlackBerry
  Unlocks him it of full trust and know to release me from the seller.

  and read this link for instructions.

• BlackBerry Smartphones im new! BBM

  Hi every1 im new blackberry can someone please explain how to use bbm and what about this thing brooch as well as windows?

  1 BlackBerryMessenger is essentially a method of communication to other BlackBerry users via the BBM application, like a chat. BBM employs an exclusive PIN communication of BlackBerry to transmit data back and is quite immediate.

  2 pine, is a unique identification of your BlackBerry, including eight alphanumeric characters found in Options > status on your device.

  3 scanning? I assume you mean of scanning a bar code to join a Chat group for BBMessenger?

  Can you explain more what you're looking for?

• BlackBerry smartphones into new device with Blackberry ID, what happens if I send Messages using my old camera (, who were not fired yet) BBM with WiFi only?

  Hello. Greetings. I have a question that is quite tricky and can not understand of I'vedone research on the internet with different keywords. So here's my situation:

  0. my old phone is Blackberry Bold 9780. Last OS I use is Blackberry 7.0 I think (already have Wi - Fi free call)

  1. I bought a new phone, Sony Xperia Z1. I opened the BBM on it. Then I entered Blackberry ID , I've used previously.

  2. after entering my Blackberry ID, I got transferred all BBM stuff in my Xperia Z1, including the contacts and groups that I have in my Bold 9780.

  3. I just tested for send messages in my Xperia Z1 BBM contact list and ask which showed my PIN. He said that only displayed a new (7xxxxxx), instead of my old one (2xxxxxx).

  4. Meanwhile, since I bought Xperia Z1, I have kept my old phone Bold 9780 without wiping or same nothing change and just leave it as its last condition without SIM card (it says "Insert SIM card"). Since I never used data connections , I still have my old BBM chats and contacts in there.

  5. my 5 year old son accidentally use my Bold 9780 of BBM and sent a lot of messages in people in contacts of the Bold 9780 BBM, although he did not use the SIM card. And Yes, the messages he sent chat appears with the icon of the clock (pending to be delivered). But I really hope that the messages will not be sent because the words are not necessary to read.

  Question (s):

  * What happens if I turn on my Wi - Fi connection for my Bold 9780?

  * Will be messages sent from my Bold 9780?

  * Should I just immediately remove contacts on BBM to my Bold 9780? (because I know all the messages I've sent to people will be deleted as well if I delete their contact, and it works)

  * ... And last confusion is, if I have to delete my Bold 9780 BBM contacts, should I remove my Z1 xperia as well since I use the same Blackberry ID to avoid messages sent in other?

   

  Really need the help. Thanks for your time.

  Best regards
  

  brown11
  

  :-)

  Hi Brown

  Welcome to the community

  -nothing will happen if you turn on wifi. You can able to browse the internet, but you will not be able to use BlackBerry data services.
  -No, the messages will not be delivered as there is no sim card and your BBM contacts were automatically transferred to the mobile network to your new phone.
  -no need. It not there no more account BBM in your old. You're good, no worries.

  We hope this helps. Good luck.

• BlackBerry Smartphones getting new BB Protect number for my phone

  Protect my bb can not download on my phone, as it has already been downloaded (not by me).

  Now, I don't have the feature of bb protect. Can I be reissued with a new number IM for my phone so that I can download and make use of the bb protect feature on my phone?

  Your carrier is wrong when they say that its been downloaded already on another device and that is why you can not download. I don't know why they say that, but that's not true.

  When you download BlackBerry Protect, it should not ask you for your PIN or any code. The only time where he should require any entry is the first time you open (it may ask you to enter your email BlackBerry ID and password, but that's all).

  Instead of download via the icon on your screen, open BlackBerry App World and search for BlackBerry Protect there Download BlackBerry App World. At least that can offer an alternative method. If you still have problems to make it work, please let me know.