BlackBerry Torch Smartphone 9860 all the funcation key does not
Dear all, I have my torch 9860 and facing a serious issue that all track pad and keys, including the menu key, the escape key, call key, lock screen and volume keys keys do not work. However, its touch screen works very well and you can write words by using the keyboard. You can also scroll by using the touch pad, but when you press keypad enter the command, it does not work. Kindly help on this issue. I also reinstalled OS 7.1 but not sucecess.
Please note that once push the ESC key to enter secure mode the handset run in safe mode. It measn if the leak is defective then why does device to the SafeMode pressing escape key.
Please help me solve this problem.
I recommend reloading your operating system. To do this, connect your phone to your PC via USB and open BlackBerry Desktop Software. The first thing you need to do is a backup of the data. When your phone has been recognized, click device at the top, and then click Backup. Once the backup is complete, restore your phone by clicking on the device and then restore. Choose the most recent retore point and load. Because your 'back' button works for your phone Safe Mode, we know that this is not a hardware problem, in order to restore your phone should solve the problem.
Give it a shot and keep us updated on your progress.
Tags: BlackBerry Smartphones
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Validation of Windows data-->Validation code: 50
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ID: {AC5B74A9-0098-41DC-ACF4-BD8449D66609} (3)
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LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
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Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.140706 - 1506
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Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
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Office details:{AC5B74A9-0098-41DC-ACF4-BD8449D66609} 1.9.0027.0 6.1.7601.2.00010100.1.0.048 x 64 *-*-*-*-F9C3D 00371-619-5427791-85058 5 S-1-5-21-1356999665-2362789505-4127209914 Acer Aspire X 3812 FRIEND P01-A0 20090816000000.000000 + 0007A043C07018400F8 0809 0409 GMT Standard Time(GMT+00:00) 0 3 ACRSYS ACRPRDCT 109 Content Spsys.log: 0 x 80070002
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The software licensing service version: 6.1.7601.17514Name: Windows 7 Professional edition
Description: operating system Windows - Windows (r) 7, retail channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-619-542779-01-2057-7601.0000-2042014
Installation ID: 007595347832785135952380495674625140911753099524272431
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Trust time: 02/11/2014-18:36:20Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
Beyond: 0 x 0000000000000000
Event timestamp: 11:1:2014 20:45
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
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Current HWID of Hash: LAAAAAEAAQABAAIAAAABAAAAAQABAAEA6GEkRoSxVFESavzCioZogPYoTFg =Activation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
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ACPI Table name OEMID value OEMTableID value
APIC1457 APIC 081609
FACP 081609 FACP1457
HPET OEMHPET 081609
MCFG 081609 OEMMCFG
SLIC ACRSYS ACRPRDCT
081609 OEMB1457 LASRYVITRAGE
GSCI 081609 GMCHSCI
AWMI 081609 OEMB1457
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