BlackBerry Z10 Z10, problem with Gmail and BIS

I just got a new Z10 and had all configured to discover that my primary e-mail service, Gmail, does not work if the only internet access is through the Blackberry Internet Service (BIS).

When I configured first, I got Wi - Fi active (other than BIS, I don't have a data plan as my main focus is email). As it was my 3 services e-mail (Gmail, Hotmail and my prived ISP service) all the connected without problem. It was only after I turned off WiFi that I discovered that while my other two services work fine, my Gmail account has become "not connected".

I tried everything I could think of, including delete my Gmail account, do a reboot cold and then try setting up the account to new as well as doing a reset complete, I could start over again. All to nothing does not. Only if the WiFi is on what can I cannect to Gmail and that doesn't help me if I don't have a Wi - Fi service.

Does anyone have any suggestions as to what I might try?

BasinGroup wrote:
Two problems with your comment about BB10 supporting not BIS: 1), a BB subscription service would be nuts not to provide support and 2) my 2 other E-mail accounts work fine with BIS.

You may be right about Gmail not supporting ActiveSync, but on the device the Z10 was supposed to replace (Torch 9860 running os 7.1.0) no problem with Gmail and BIS, so there must be something unique about BB10 on the Z10.

BIS is not used on BB10. BB10 access directly servers of e-mail now.

Have you tried to configure gmail so that the signal from the carrier and not on wifi?

In Gmail, you enable IMAP access and not use two-factor auth

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Z10 problem with reception and to make a call after updating to OS.

    I just updated my Z10 STL100-3 model with the new operating system 10.3.2.2168. Now, I can not answer incoming calls. The phone rings, but there is no screen to answer or reject the call. I am also unable to unlock while the phone is ringing. Once the caller hangs up the normal opening if Poster Advisor I missed a call and then allows me to unlock the phone. When you place a call, the screen does not change for me to end the call. In other words, I touch the contact and it will automatically start the numbering, but the screen does not respond or don't change to indicate that the call is made. Then I need to cut the phone to hang up!

    Hello and welcome to the community!

    Well, assuming that you have waited the usual 48-72 hours, with a lot of reboots (including the battery grips) and this behaviour is new, and the only thing that has changed is the operating system updated... so, the most common thing to do after an update which results in problems is to perform a reload of the OS. Sometimes the update process have errors and others... with a reload often cure the problems.

    Official methods, which will be controlled as to what exact OS versions are available:

    Unofficial methods, which are cleaner and allow you to choose a version of the OS that maybe your carrier (or anyone they control your offers) delays in approval (unless you're on 10.3.2, in which case 10.3.1 and earlier are now blocked, but you should be able to use any 10.3.2 it's official):

    Of course, before you start this, you want a good backup link, a manual copy of the memory of your device to your PC and complete documentation of your configuration (identification information of account, adding applications, configurations, etc.). Sometimes, restoring a backup returns unit corruption even, must be eliminated and reconfiguration from scratch can solve that.

    Good luck and let us know!

  • BlackBerry Z10 problem with software version 10.2.0.424 (OS 10.2.0.1791)

    Operator: Vodacom (South Africa)
    Phone: Z10
    Model: STL 100-1

    Recently, I updated with the version of the 10.2.0.424 software (OS version 10.2.0.1791) and since then I am facing a lot of problems with my phone

    Question 1: My camera does not work. When I click on the camera icon, it says "could not start the camera.
    Question 2: I'm not able to play videos. When I try to read, it says "no File Format supported. Although the same videos played with the older operating system.
    Question No. 3: my phone has started to eat a lot of battery, its asking to be charged every 2-3 hours.
    Question 4: The phone is now slow and crashes a lot during a call or when sending texts.

    Please I need help to solve these problems!
    The guys at BB/RIM are something? It's really irritating

    After hitting my head for several days, I left my phone to completely drain the battery until it empties. I left him in the same position without pressing a key or slide the screen for about 30 minutes.

    Now, I have connected my phone to my laptop to charge the battery, my phone restarted. The GOOD NEWS is that the CAM and VIDEOS have begun their work

    I left my phone charges to 100% and will monitor the battery drain. Once my battery is at 100%, I will also make some calls and send a few texts to see if the phone always freezes up or not.

    Will keep you all updated.

    See you soon!

  • BlackBerry Z10 problems with video VOlUmE

    My videos don't seen to have the volume on my blackberry. I habe a bunch and none of them have.  also, I sent a couple and they had no picture. they were sent on wifi. does anyone else have this problem?

    I don't know what the problem was but I pulled the battery and rebooted the phone and it works fine now. Thanks for help. The video was the one who was shot with the phone, so he would have to play very well. He does now.

  • BlackBerry Z10 problem with Z10 e-mailing of Photos. My "Send" button seems dead

    I am unable to email my photos as my send button seems turned off or does not. I've only had my Z10 a few months and still feeling my way. Any help would be appreciated.

    Thank you

    Jim

    Open the settings > accounts.

    At the bottom of the screen > set as default.

    You have an e-mail account set as your default for sending e-mail?

  • BlackBerry Z10 problem with POP3/IMAP email

    Hi all, I have 3 account of emails on my camera, if our exchange at work, one for my hotmail and the last is a POP3 account. I spend my BB "BOLD" for the Z10 4-5 months ago, and everything was working fine with my 3 email accounts. All of a sudden I got a message a week that my my POP3 account settings were not accurate... But nothing changes! There was still the same. So since their I try things, but never had superior work again. Empty the account and now I can't reinstall it, giove me the same message something like "for the POP acocunt information are incorrect or change...» »

    If I check with my ISP and my cell door and nothing on the side here. My ISP gave me a suggestion IMAP and still its not going to work.

    THA phone works very well for the rest, others get mail in as usual.

    I think that my problem started after the last update, but I'm not Suriname

    Someone has an idea?

    Thank you

    Mike

    OK iv found it... and for your statement for me to use my e-mail as my user name address... its working now. do not push my user name of 8 letters.

    The thing is 'something' happen on network here... and my password got change! IV he never touched for years and suddenly it changed... beats me how, but I finally managed to do work again...

    Thanks for your time, I was looking the wrong way.

    Mike

  • BlackBerry Z10 problems with update 10.3.2.2836

    I've updated my Z10 with this version today & have the following problem:

    When I unlock my phone, it goes to a blank screen (previously went directly to page 1 with all my commonly used icons).  I now swipe until you get to page 1 & when I do this it zoomed in so I don't see all of my icons.  I have to pinch the screen several times to a regular size (sometimes it guard zoom each time I have pinch the screen).  This is very annoying & would appreciate any help.

    ketikat wrote:

    I've updated my Z10 with this version today & have the following problem:

    When I unlock my phone, it goes to a blank screen (previously went directly to page 1 with all my commonly used icons).  I now swipe until you get to page 1 & when I do this it zoomed in so I don't see all of my icons.  I have to pinch the screen several times to a regular size (sometimes it guard zoom each time I have pinch the screen).  This is very annoying & would appreciate any help.

    Wallpaper settings - display - show when all applications are closed = OFF

    Settings - accessibility - magnify Mode = OFF

  • BlackBerry Z10 problems with software update 10.1 (setting screen)

    After update I'm not able open notification setting screen or the settings icon by clicking on.

    It starts opening and closes immediately. ...

    How will I be able to update software, if there is a patch for this version?

    I solved this problem by downgrading it back to version 10.0. Will wait for any upgrade work.

    Decommissioning was not possible using BB link!, but use "Update on the web" @ http://us.blackberry.com/software/smartphones/update/blackberry10-os.html, to factory reset.

    I had to reboot several times to make it work. And you need an internet connection fast and good for it. Its about 1 GB of files.

  • BlackBerry Z10 problem with newly installed operating system

    Hi guys, so I loaded the latest os and now and I now can not play music, the sound works but I can not get my music to play when I type a song the app closes

    What could do?

    Hi mate did you install a leaked os? Leaked OS are not the official versions, and you have this King of problems... that you can do right now is to re install the operating system and be very careful, even if the procedure do not move the usb cable do nothing! After this check again for the problem hope this works for you!

  • BlackBerry Z10 problems with the battery while using the LTE

    Given that I am connected to LTE (4 G) battery is not longer than 8 hours. Is this normal?

    Use of the battery can vary from one user to another, based on dozens of factors, including running applications, intensity of the mobile signal, the overall health of battery, use of data, etc. There is no use of a normal battery without comparing many factors.

    But 8 hours use of the battery can be normal that Q10 with moderate to heavy use in an area with a great LTE signal at least.

  • BlackBerry Z10 problem creation account Exchange ActiveSync on Z10

    Hi all

    I'm trying to set up my e-mail account on a Z10 using Exchange ActiveSync. Setting up the same account on a Samsung Galaxy S3 works perfectly well.

    When I use the normal installation procedure, I enter my e-mail address and password and get back this:

    Expected, delimiter: line 1 122 (122 char) column

    If I pass by "Advanced", the error message is the same, except for the number 194 instead of 122.

    The account in question is an Office 365 E3, and I would avoid using BBCS (if it works even with OS 10 devices; there are conflicting reports on the net).

    I asked the carrier, I got the phone, and they said they couldn't help because it wasn't their e-mail account. I asked Microsoft and they told me they couldn't help because it was a problem of BlackBerry. I asked BlackBerry, and they have not yet responded.

    Can anyone help?

    (By the way, why is there an error message from a JSON reader in the standard library of Python concerned with creating a Exchange account? Because that's when the message comes. Microsoft is not known for their enthusiastic embrace of JSON, they love with XML).

    --

    Christian

    Problem solved. I consider the problem with security and limit myself to the waves of suggestions, but since that alone would suffice to guess the problem, why bother?

    The error occurred because my password contained double a quotation mark character. Somewhere in the account of the Z10 configuration procedure, something assembles a JSON structure, among other things, the password entered by the user. This password is placed in a quoted string, but the quotes inside it are not escaped. When the structure is passed to the next step, it is not parsed, and the error occurs.

    I wonder why I seem to be the first user to have this problem.

    TL; Dr: have no quote characters in your password.

  • Problems with Gmail in Firefox version 20.0.1.

    I never had no problem with Gmail before this version. Now when I want to create a new message window composition and the home page will turn into a blank white window. It is titled as if it were from the Inbox, but there are no links or words that appear in the window. I can not type in this window either. If I'm unable to send email from my office.

    Also, I can only read new messages. When I try to read older messages that I had saved for your information, I can longer open those.

    Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem (switch to the DEFAULT theme: Firefox/tools > Modules > appearance).

    • Do NOT click on the reset button on the startup window Mode safe or make changes.

    You can delete all data stored in Firefox with a specific area through "Forget this Site" in the context menu of the entry of the history (history > view history or view > sidebar > history) or via the subject: permissions page.

    Using "Forget this Site" will delete all data stored in Firefox in this area as bookmarks, cookies, words of past, cache, history, and exceptions, so be careful and if you have a password or other data from this area you don't want to lose so take note of these passwords and bookmarks.

    You can't recover from this "forget" unless you have a backup of the affected files.

    It has no lasting effect, so if come back you on such a 'forgotten' site, then the data of this Web site will be saved once more.

  • BlackBerry Q5 big problem with BB Q5 data - IP ADDRESS REJECTED. :( :(

    Hi all!! I have a blackberry Q5, the version of the 10.2.1.2102 software... It is the best blackberry smartphone I've ever had! but since one week, I have a very big problem with my BB Q5: if I want to surf the internet, with data from my phone (not in WIFI mode but with the data of the phone (4G, 3 g +)), I can not go on any website, but the only thing I watch is a white screen with this message "ERROR HTTP 403.6 ": the IP address of the client has been rejected"...! What can I do? I'm really desperate! I called my provider (SFR), they told me that my connection is ok, I'm not a problem with them, and this is my phone... HELP ME PLEASE!  

    Hello!!! Just to say that finally, after several attempts, I have solved my problem: there was a problem with my service provider SFR with my phone! I regret bringing this up on the forum, but when you call the customer service you think they know their work... but fortunately for us if we have the blackberry is because we are not so ignorant on the connections, network and telephone line! : D have a nice day blackberry users!   

  • Problem with IMovie and Quick time

    Hey everybody,

    I am faced with an unexpected problem with Quicktime and I Movie, and I was wondering if someone had already known that:

    I want to create a film based on shots from my personal camera. I started to work with IMovie to create a sequence of opening and added his musical band. I exported the scenes in Quick Time format without any problem. However, when I merge the exported sequence of I film with shots of my video camera, the soundtrack is completely eliminated.

    I checked on the Internet and saw that there might be a problem of "Codecs". To avoid this, I exported the sequence IMovie with Codecs of same as one of my video camera files.

    Now, if I compare the files exported from I Movie and those of my video camera, they have identical characteristics. However, the soundtrack will always disappear when I merge them.

    Could someone please help me solve this problem?

    Thank you very much in advance.

    Concerning

    Could someone please help me solve this problem?

    Not only based on what you already said.

    I want to create a film based on shots from my personal camera. I started to work with IMovie to create a sequence of opening and added his musical band. I exported the scenes in Quick Time format without any problem. However, when I merge the exported sequence of I film with shots of my video camera, the soundtrack is completely eliminated.

    How would you"merge" files? (I.e. a "QuickTime" format is any form of data compatible with the platform of supply and the specific structure of QT incorporated into real employment that is stored in a container of MOV file on any of up to 99 tracks possible). Also, what app do you use for reading the file 'merged '? (For example, some media players ignore secondary audio tracks as a result of some methods of 'fusion' of files so it is important to know how the files are "merged," whether or not the audio data are "scattered" several tracks, and/or if the Media Player supports playback of multiple, sequential audio popular.)

    I checked on the Internet and saw that there might be a problem of "Codecs". To avoid this, I exported the sequence IMovie with Codecs of same as one of my video camera files.

    The specific codecs and settings using the specific version of iMovie? (The current Mac OS X operating systems have two X QT and 'classic' Qt integrated structure so it is important to know what structure is used here and how).

    Now, if I compare the files exported from I Movie and those of my video camera, they have identical characteristics. However, the soundtrack will always disappear when I merge them.

    As a general rule, you should review the file "merged" to determine why it does not play back correctly rather than comparing the characteristics of the source being merged files. The main problem here seems to be in your project workflow. That is, you seem to be when you perform an operation in two steps rather than edit several iMove multimedia files and then export the combined results in a video the video and audio tracks have been flattened and exported in standard compression formats with unified settings, features and the.

  • problem with Safari and the opening of sites

    problem with Safari and the opening of sites

    Please describe the problem in more detail?

    Try to reset the settings of Safari:

    1. open Safari

    2. click on the Safari menu at the top (to the right of the Apple logo)

    3. Select the Preferences/Privacy tab

    4. click on remove all data from the Web site

    5. close Safari.

    Remove cache Safari files:

    1. click on finder

    2. look for the menu GO to top

    3. click on GO and hold down the option key. This will show a user library folder.

    4. click library and find the Caches folder

    5. in the folder caches com.apple.Safari Ouvrezledossier

    6. move the Cache.db file Trash.

    This should solve the problem. If it does not help, try to disable the Safari extensions

    1. open Safari

    2. click on the Safari menu at the top (to the right of the Apple logo)

    3. Select Preferences

    4. find the Extensions tab

    5 disable all extensions of

    6. relaunch Safari

Maybe you are looking for

  • Back up a Mac with more users

    Hello I have an iMac and two different users on it (because my girlfriend insisted that she wanted to separate * yawn *). In any case, now, when I save the iMac by Time Machine on MY account, is there also to back up his account, or would I need to l

  • Pomp L505 - 10 X - CPU upgrade

    Hello, someboby knows what is the list of CPUS supporting my L505-10 X P/N: PSLS3E-02401AR with BIOS 2.10, I put T9400 it works but I QX9300, I think that it won't work. Sorry I'm not very good in English Thank you -fred1320

  • Alarming on slot voltage vCPUs at the Cluster level

    I'm trying to implement a rule that set an alarm when powered vCPUs in a cluster exceeds a certain level.  The following function works very well when I create a dashboard, but when I try to bring in a rule, I can't get the values of the scope of the

  • Issue of IPS-BYPASS

    Hello experts, I work with 2 4260 and a 4270, I implement vlan pair and I would like to know what is happening with the traffic, if for some reason any the IPS fails. Lets say that the failure is due to a power problem. Thank you

  • I need to re - install my authentic Edition Windows 7 Home premium. I have recovery dvd (No. 5.).

    I HAV a hp laptop with window7 genuine basic family... now, it seems to contain two virus... named... computer desktop. ini & servieca.vbs that automatically generate all... no dvd burn.so shortcuts, I need to reinstall the window... I HAV 5 recovery