BlackBerry Z10 problem with POP3/IMAP email

Similar Questions

• BlackBerry Z10 problem with software version 10.2.0.424 (OS 10.2.0.1791)

  Operator: Vodacom (South Africa)
  Phone: Z10
  Model: STL 100-1

  Recently, I updated with the version of the 10.2.0.424 software (OS version 10.2.0.1791) and since then I am facing a lot of problems with my phone

  Question 1: My camera does not work. When I click on the camera icon, it says "could not start the camera.
  Question 2: I'm not able to play videos. When I try to read, it says "no File Format supported. Although the same videos played with the older operating system.
  Question No. 3: my phone has started to eat a lot of battery, its asking to be charged every 2-3 hours.
  Question 4: The phone is now slow and crashes a lot during a call or when sending texts.

  Please I need help to solve these problems!
  The guys at BB/RIM are something? It's really irritating

  After hitting my head for several days, I left my phone to completely drain the battery until it empties. I left him in the same position without pressing a key or slide the screen for about 30 minutes.

  Now, I have connected my phone to my laptop to charge the battery, my phone restarted. The GOOD NEWS is that the CAM and VIDEOS have begun their work

  I left my phone charges to 100% and will monitor the battery drain. Once my battery is at 100%, I will also make some calls and send a few texts to see if the phone always freezes up or not.

  Will keep you all updated.

  See you soon!

• BlackBerry Z10 problem with reception and to make a call after updating to OS.

  I just updated my Z10 STL100-3 model with the new operating system 10.3.2.2168. Now, I can not answer incoming calls. The phone rings, but there is no screen to answer or reject the call. I am also unable to unlock while the phone is ringing. Once the caller hangs up the normal opening if Poster Advisor I missed a call and then allows me to unlock the phone. When you place a call, the screen does not change for me to end the call. In other words, I touch the contact and it will automatically start the numbering, but the screen does not respond or don't change to indicate that the call is made. Then I need to cut the phone to hang up!

  Hello and welcome to the community!

  Well, assuming that you have waited the usual 48-72 hours, with a lot of reboots (including the battery grips) and this behaviour is new, and the only thing that has changed is the operating system updated... so, the most common thing to do after an update which results in problems is to perform a reload of the OS. Sometimes the update process have errors and others... with a reload often cure the problems.

  Official methods, which will be controlled as to what exact OS versions are available:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-functions-and/how-to-reload-your-Blackberry10-O...

  Unofficial methods, which are cleaner and allow you to choose a version of the OS that maybe your carrier (or anyone they control your offers) delays in approval (unless you're on 10.3.2, in which case 10.3.1 and earlier are now blocked, but you should be able to use any 10.3.2 it's official):

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-OS-device-software/upgrading-OS10-devices-using...
  • http://forums.CrackBerry.com/BB10-leaked-beta-OS-f395/BB10-OS-archive-943672/

  Of course, before you start this, you want a good backup link, a manual copy of the memory of your device to your PC and complete documentation of your configuration (identification information of account, adding applications, configurations, etc.). Sometimes, restoring a backup returns unit corruption even, must be eliminated and reconfiguration from scratch can solve that.

  Good luck and let us know!

• BlackBerry Z10 problems with video VOlUmE

  My videos don't seen to have the volume on my blackberry. I habe a bunch and none of them have.  also, I sent a couple and they had no picture. they were sent on wifi. does anyone else have this problem?

  I don't know what the problem was but I pulled the battery and rebooted the phone and it works fine now. Thanks for help. The video was the one who was shot with the phone, so he would have to play very well. He does now.

• BlackBerry Z10 problems with update 10.3.2.2836

  I've updated my Z10 with this version today & have the following problem:

  When I unlock my phone, it goes to a blank screen (previously went directly to page 1 with all my commonly used icons).  I now swipe until you get to page 1 & when I do this it zoomed in so I don't see all of my icons.  I have to pinch the screen several times to a regular size (sometimes it guard zoom each time I have pinch the screen).  This is very annoying & would appreciate any help.

  ketikat wrote:

  I've updated my Z10 with this version today & have the following problem:

  When I unlock my phone, it goes to a blank screen (previously went directly to page 1 with all my commonly used icons).  I now swipe until you get to page 1 & when I do this it zoomed in so I don't see all of my icons.  I have to pinch the screen several times to a regular size (sometimes it guard zoom each time I have pinch the screen).  This is very annoying & would appreciate any help.

  Wallpaper settings - display - show when all applications are closed = OFF

  Settings - accessibility - magnify Mode = OFF

• BlackBerry Z10 problem with Z10 e-mailing of Photos. My "Send" button seems dead

  I am unable to email my photos as my send button seems turned off or does not. I've only had my Z10 a few months and still feeling my way. Any help would be appreciated.

  Thank you

  Jim

  Open the settings > accounts.

  At the bottom of the screen > set as default.

  You have an e-mail account set as your default for sending e-mail?

• BlackBerry Z10 problems with software update 10.1 (setting screen)

  After update I'm not able open notification setting screen or the settings icon by clicking on.

  It starts opening and closes immediately. ...

  How will I be able to update software, if there is a patch for this version?

  I solved this problem by downgrading it back to version 10.0. Will wait for any upgrade work.

  Decommissioning was not possible using BB link!, but use "Update on the web" @ http://us.blackberry.com/software/smartphones/update/blackberry10-os.html, to factory reset.

  I had to reboot several times to make it work. And you need an internet connection fast and good for it. Its about 1 GB of files.

• BlackBerry Z10 problems with the battery while using the LTE

  Given that I am connected to LTE (4 G) battery is not longer than 8 hours. Is this normal?

  Use of the battery can vary from one user to another, based on dozens of factors, including running applications, intensity of the mobile signal, the overall health of battery, use of data, etc. There is no use of a normal battery without comparing many factors.

  But 8 hours use of the battery can be normal that Q10 with moderate to heavy use in an area with a great LTE signal at least.

• BlackBerry Z10 problem with newly installed operating system

  Hi guys, so I loaded the latest os and now and I now can not play music, the sound works but I can not get my music to play when I type a song the app closes

  What could do?

  Hi mate did you install a leaked os? Leaked OS are not the official versions, and you have this King of problems... that you can do right now is to re install the operating system and be very careful, even if the procedure do not move the usb cable do nothing! After this check again for the problem hope this works for you!

• BlackBerry Smartphones setting common POP / IMAP email without BIS

  Hello everyone!

  I'm new to BlackBerry and problems with the configuration of e-mail.

  My operator (Megafon, Russia) does not support BIS. So I use standard applications of BB with difficulty (for example, Internet browser works only in the WiFi area). However, I installed third-party applications to browser and messaging (opera and SmartMail) and they work with my internet GPRS / 3 G unlimited (using the APN settings).

  I have some problems with SmartMail - it loads the messages in a strange way (some are not loaded in all) and integrate fully into the device (for example - does not with 'send' option of address book). In regard to the Opera - it's OK, I use it often.

  Official website of BB (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10154), I see that there is a way to configure the standard to work with BlackBerry e-mail client running POP / IMAP (not 'push' technology) servers. But in my camera, I has such characteristic - there is only one option in the Setup Wizard (sounds like 'work installation using BlackBerry Enterprise Server email') and so just need to BIS/BES. Installation manual (that was in the box), there are TWO options - 'BES' and 'other' installation of the Messaging. I don't have one. Maybe it depends on the phone language or the country selected? Maybe for Russia, there are some features of 'cut '?

  I read recently in some post depends on my operator. But my operator has not only any service of BB at all! In my opinion, any good e-mail client MUST support POP / IMAP. I understand that PUSH-technology is great, but now it is not available for me.

  My device settings:

  -Blackberry Pearl 9105 3

  -Software v 5.0.0.884 (platform 6.2.0.94)

  Thank you much for the help!

  Hello

  gspassky wrote:

  My operator (Megafon, Russia) does not support BIS.

  Everything is rooted in this statement. See this FAQ for general guidance:

  • http://www.BlackBerryFAQ.com/index.php/What_do_I_need_a_Data_Plan_for%3F

  BIS is the equivalent of the last level in this list... without it, you get no native email service (or any of the other exclusive services BB BIS-dependent).

  The KB you accessed is strictly for BIS customers... There is nothing else.

  BB do email differently by other devices. BBs do not natively have an e-mail on the device client. Rather, BIS works as an intermediary between the BBs and customers carrier/RIM-hosted email services. BIS checks e-mail services, and if there is something new, it brings to the BB. From the point of view of the BB, it's really the PUSH email.

  Other devices use ActiveSync similar things... a customer of e-mail on the device directly to check electronic mail services and pulling new things to the device. BBs isn't natively.

  So, the KB, you have found is questionable... it does apply if you have full bis service, that you can't get. As a result, you end up with 3 third-party solutions... and you need to talk to these developers of any issue you have with their application.

  Good luck!

• BlackBerry® Z10 problems receiving e-mail on PC at home

  I have a Blackberry Z10 and I can send emails to any computer in the world to the best of my knowledge. When I try to send e-mail to the PC at home isn't going not to spend.

  The Z10 and the PC have the same email address and when someone sends me an email it appears on the PC and the BBRY.

  I talked to Suddenlink, they tell me it is eather a problem BBRY or AT & t. AT & T tells me that this is a problem Suddenlink and support BBRY let's just say that English is not their first language.

  Thanks M-G-K

  machine guns-gun-kelly wrote:

  I have a Blackberry Z10 and I can send emails to any computer in the world to the best of my knowledge. When I try to send e-mail to the PC at home isn't going not to spend.

  The Z10 and the PC have the same email address and when someone sends me an email it appears on the PC and the BBRY.

  I talked to Suddenlink, they tell me it is eather a problem BBRY or AT & t. AT & T tells me that this is a problem Suddenlink and support BBRY let's just say that English is not their first language.

  Thanks M-G-K

  This is not a fault BLackberry, when you send an email to the same address, the e-mail appears in the sent and Inbox on the Z10, it also gets sent to the computer.

• Problem with the redirection email Yahoo after installation of nine updates

  Original title: problem with transfer of emails after having installed new updates

  I installed the windows updates nine but a few days ago since then have had a problem with the redirection of emails coming into my inbox on my BT Yahoo mail account. When I get the Outbox until you find at least half of the time the "add recipients" does not work despite all the efforts, which means that I would put in manually email addresses (long and painful). My windows mail forwarding system seems to work OK. -Wood Marcus * address email is removed from the privacy *

  Hello

  1. What were the updates that have been installed on your computer?

  Check out the following link.

  See the Windows updates are installed

  http://Windows.Microsoft.com/en-us/Windows-Vista/see-which-Windows-updates-are-installed

  2. don't you configure e-mail account Yahoo BT in any e-mail client? Example: Outlook, Windows Mail.

  3. you use Internet Explorer to access BT Yahoo mail account?

  If you have configured the account BT Yahoo mail on the mail client, post of additional information to help you more away or well you could contact Yahoo Mail Support forums to help you best. Check out the following link.

  http://answers.Yahoo.com/dir/index?link=list&SID=396546091

• BlackBerry Z10 Z10, problem with Gmail and BIS

  I just got a new Z10 and had all configured to discover that my primary e-mail service, Gmail, does not work if the only internet access is through the Blackberry Internet Service (BIS).

  When I configured first, I got Wi - Fi active (other than BIS, I don't have a data plan as my main focus is email). As it was my 3 services e-mail (Gmail, Hotmail and my prived ISP service) all the connected without problem. It was only after I turned off WiFi that I discovered that while my other two services work fine, my Gmail account has become "not connected".

  I tried everything I could think of, including delete my Gmail account, do a reboot cold and then try setting up the account to new as well as doing a reset complete, I could start over again. All to nothing does not. Only if the WiFi is on what can I cannect to Gmail and that doesn't help me if I don't have a Wi - Fi service.

  Does anyone have any suggestions as to what I might try?

  BasinGroup wrote:
  Two problems with your comment about BB10 supporting not BIS: 1), a BB subscription service would be nuts not to provide support and 2) my 2 other E-mail accounts work fine with BIS.

  You may be right about Gmail not supporting ActiveSync, but on the device the Z10 was supposed to replace (Torch 9860 running os 7.1.0) no problem with Gmail and BIS, so there must be something unique about BB10 on the Z10.

  BIS is not used on BB10. BB10 access directly servers of e-mail now.

  Have you tried to configure gmail so that the signal from the carrier and not on wifi?

  In Gmail, you enable IMAP access and not use two-factor auth

• Software BlackBerry made Blackberry connection problems with Outlook 2003?

  I tried to look through the forums to see if theres any other mention of this but could not find something but it definitely seems to be a problem with one of our PC

  My wife has a Win XP SP3 system and running Office 2003 and 2003 Ourlook which, until the installation of Blackberry link worked fine.  When she installed link BB and hung the BB Z10, there was questions first with him saying she had no Media Player installed... She did it... Finally after reinstalling the BB link a few times he seemed to get the message and was able to see Media Player... everything seemed fine, but I was puzzled as to why the link / Unit decided to create a new network icon for Blackberry virtual private network?  After using the link and its Z10 a few days ago she noticed that when she ran outlook 2003 on the system for some reason, she was unable to receive the incoming pop3 to his two accounts mail. She got the following error message...

  Task 'pop.gmail.com - receiving ' reported an error (0x800408FC): "the specified server name is found on the network (it might be down temporarily).» Please check that you are connected and that the server name is correct. »

  I messed around with the system for a few hours Googling the problem and changing the settings and then change their return but nothing seems to change... and then, after a restart (with not really changed parameters), he started working again?  Last night she again connected the Z10 and ran link synchronized music to his device and then tried to collect e-mails via outlook and he starts again giving an error?

  Although I am very HE warned I have only a limited knowledge of the comms etc but I think it might be something to do with the use of IPv6, we use Plusnet as an ISP and according to me, they work mainly on IPv4 currently, while we have installed IPv6 protocols check States online do not use us actually use IPv4 instead.

  I have so far not been able to solve the last problem that outlook always gives the show of error above, although on the verification of the account set up, it shows that it is configured properly and always allows him to send an email from outlook and she can always send and receive on the Z10

  Any advice on what to try to resolve this situation would be received with gratitude...

  Savel'evna

  Hey Savel'evna,

  Thanks for the quick response.

  I am pleased to see that we have highlighted in this one machine, if you will not tie the Z10 BlackBerry as modem then you can keep the VPN BlackBerry off.

  Another that what could it be causing a conflict with the BlackBerry VPN, to be honest, I have an application that causes problems with the BlackBerry VPN connection and I have to turn off sometimes.

  Feel free to let me know if you have any other questions.

  See you soon.

• BlackBerry Z10 adding HTML tags to emails are sent to those using OS Z10 - URGENT please

  BlackBerry z10, keep adding HTML tags to my e-mails, so receives it cannot read them.

  even more recently my POP email doesn't work at all on my phone, really bad experience with BlackBerry Z10 I miss my iPhone so much.

  I hope that the new updates will fix all these issues.

  If someone have a solution please notify

  Hey abualroob,

  Welcome to the community of BlackBerry Support Forums.

  Thanks for the question.

  We are aware of this problem and the current workaround is to use a SMTP server requires authentication user name and password.  You can get this information from your Internet service provider's SMTP server.

  Once you have the info, go to settings > accounts and click the e-mail account.  Scroll down the page until you find the user name of the SMTP server.  Placer place in the information requested and the SMTP server, and then tap Save.

  Test it by sending a new email message.

  Let me know if you have any other questions.

  See you soon.