BlackBerry Z10 problem with software version 10.2.0.424 (OS 10.2.0.1791)

Similar Questions

• BlackBerry Z10 problems with software update 10.1 (setting screen)

  After update I'm not able open notification setting screen or the settings icon by clicking on.

  It starts opening and closes immediately. ...

  How will I be able to update software, if there is a patch for this version?

  I solved this problem by downgrading it back to version 10.0. Will wait for any upgrade work.

  Decommissioning was not possible using BB link!, but use "Update on the web" @ http://us.blackberry.com/software/smartphones/update/blackberry10-os.html, to factory reset.

  I had to reboot several times to make it work. And you need an internet connection fast and good for it. Its about 1 GB of files.

• BlackBerry Z10 problem with reception and to make a call after updating to OS.

  I just updated my Z10 STL100-3 model with the new operating system 10.3.2.2168. Now, I can not answer incoming calls. The phone rings, but there is no screen to answer or reject the call. I am also unable to unlock while the phone is ringing. Once the caller hangs up the normal opening if Poster Advisor I missed a call and then allows me to unlock the phone. When you place a call, the screen does not change for me to end the call. In other words, I touch the contact and it will automatically start the numbering, but the screen does not respond or don't change to indicate that the call is made. Then I need to cut the phone to hang up!

  Hello and welcome to the community!

  Well, assuming that you have waited the usual 48-72 hours, with a lot of reboots (including the battery grips) and this behaviour is new, and the only thing that has changed is the operating system updated... so, the most common thing to do after an update which results in problems is to perform a reload of the OS. Sometimes the update process have errors and others... with a reload often cure the problems.

  Official methods, which will be controlled as to what exact OS versions are available:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-functions-and/how-to-reload-your-Blackberry10-O...

  Unofficial methods, which are cleaner and allow you to choose a version of the OS that maybe your carrier (or anyone they control your offers) delays in approval (unless you're on 10.3.2, in which case 10.3.1 and earlier are now blocked, but you should be able to use any 10.3.2 it's official):

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-OS-device-software/upgrading-OS10-devices-using...
  • http://forums.CrackBerry.com/BB10-leaked-beta-OS-f395/BB10-OS-archive-943672/

  Of course, before you start this, you want a good backup link, a manual copy of the memory of your device to your PC and complete documentation of your configuration (identification information of account, adding applications, configurations, etc.). Sometimes, restoring a backup returns unit corruption even, must be eliminated and reconfiguration from scratch can solve that.

  Good luck and let us know!

• BlackBerry Z10 problems with update 10.3.2.2836

  I've updated my Z10 with this version today & have the following problem:

  When I unlock my phone, it goes to a blank screen (previously went directly to page 1 with all my commonly used icons).  I now swipe until you get to page 1 & when I do this it zoomed in so I don't see all of my icons.  I have to pinch the screen several times to a regular size (sometimes it guard zoom each time I have pinch the screen).  This is very annoying & would appreciate any help.

  ketikat wrote:

  I've updated my Z10 with this version today & have the following problem:

  When I unlock my phone, it goes to a blank screen (previously went directly to page 1 with all my commonly used icons).  I now swipe until you get to page 1 & when I do this it zoomed in so I don't see all of my icons.  I have to pinch the screen several times to a regular size (sometimes it guard zoom each time I have pinch the screen).  This is very annoying & would appreciate any help.

  Wallpaper settings - display - show when all applications are closed = OFF

  Settings - accessibility - magnify Mode = OFF

• BlackBerry Z10 problems with video VOlUmE

  My videos don't seen to have the volume on my blackberry. I habe a bunch and none of them have.  also, I sent a couple and they had no picture. they were sent on wifi. does anyone else have this problem?

  I don't know what the problem was but I pulled the battery and rebooted the phone and it works fine now. Thanks for help. The video was the one who was shot with the phone, so he would have to play very well. He does now.

• BlackBerry Z10 problem with POP3/IMAP email

  Hi all, I have 3 account of emails on my camera, if our exchange at work, one for my hotmail and the last is a POP3 account. I spend my BB "BOLD" for the Z10 4-5 months ago, and everything was working fine with my 3 email accounts. All of a sudden I got a message a week that my my POP3 account settings were not accurate... But nothing changes! There was still the same. So since their I try things, but never had superior work again. Empty the account and now I can't reinstall it, giove me the same message something like "for the POP acocunt information are incorrect or change...» »

  If I check with my ISP and my cell door and nothing on the side here. My ISP gave me a suggestion IMAP and still its not going to work.

  THA phone works very well for the rest, others get mail in as usual.

  I think that my problem started after the last update, but I'm not Suriname

  Someone has an idea?

  Thank you

  Mike

  OK iv found it... and for your statement for me to use my e-mail as my user name address... its working now. do not push my user name of 8 letters.

  The thing is 'something' happen on network here... and my password got change! IV he never touched for years and suddenly it changed... beats me how, but I finally managed to do work again...

  Thanks for your time, I was looking the wrong way.

  Mike

• BlackBerry Z10 problem with newly installed operating system

  Hi guys, so I loaded the latest os and now and I now can not play music, the sound works but I can not get my music to play when I type a song the app closes

  What could do?

  Hi mate did you install a leaked os? Leaked OS are not the official versions, and you have this King of problems... that you can do right now is to re install the operating system and be very careful, even if the procedure do not move the usb cable do nothing! After this check again for the problem hope this works for you!

• BlackBerry Z10 problems with the battery while using the LTE

  Given that I am connected to LTE (4 G) battery is not longer than 8 hours. Is this normal?

  Use of the battery can vary from one user to another, based on dozens of factors, including running applications, intensity of the mobile signal, the overall health of battery, use of data, etc. There is no use of a normal battery without comparing many factors.

  But 8 hours use of the battery can be normal that Q10 with moderate to heavy use in an area with a great LTE signal at least.

• BlackBerry Z10 problem with Z10 e-mailing of Photos. My "Send" button seems dead

  I am unable to email my photos as my send button seems turned off or does not. I've only had my Z10 a few months and still feeling my way. Any help would be appreciated.

  Thank you

  Jim

  Open the settings > accounts.

  At the bottom of the screen > set as default.

  You have an e-mail account set as your default for sending e-mail?

• Software BlackBerry made Blackberry connection problems with Outlook 2003?

  I tried to look through the forums to see if theres any other mention of this but could not find something but it definitely seems to be a problem with one of our PC

  My wife has a Win XP SP3 system and running Office 2003 and 2003 Ourlook which, until the installation of Blackberry link worked fine.  When she installed link BB and hung the BB Z10, there was questions first with him saying she had no Media Player installed... She did it... Finally after reinstalling the BB link a few times he seemed to get the message and was able to see Media Player... everything seemed fine, but I was puzzled as to why the link / Unit decided to create a new network icon for Blackberry virtual private network?  After using the link and its Z10 a few days ago she noticed that when she ran outlook 2003 on the system for some reason, she was unable to receive the incoming pop3 to his two accounts mail. She got the following error message...

  Task 'pop.gmail.com - receiving ' reported an error (0x800408FC): "the specified server name is found on the network (it might be down temporarily).» Please check that you are connected and that the server name is correct. »

  I messed around with the system for a few hours Googling the problem and changing the settings and then change their return but nothing seems to change... and then, after a restart (with not really changed parameters), he started working again?  Last night she again connected the Z10 and ran link synchronized music to his device and then tried to collect e-mails via outlook and he starts again giving an error?

  Although I am very HE warned I have only a limited knowledge of the comms etc but I think it might be something to do with the use of IPv6, we use Plusnet as an ISP and according to me, they work mainly on IPv4 currently, while we have installed IPv6 protocols check States online do not use us actually use IPv4 instead.

  I have so far not been able to solve the last problem that outlook always gives the show of error above, although on the verification of the account set up, it shows that it is configured properly and always allows him to send an email from outlook and she can always send and receive on the Z10

  Any advice on what to try to resolve this situation would be received with gratitude...

  Savel'evna

  Hey Savel'evna,

  Thanks for the quick response.

  I am pleased to see that we have highlighted in this one machine, if you will not tie the Z10 BlackBerry as modem then you can keep the VPN BlackBerry off.

  Another that what could it be causing a conflict with the BlackBerry VPN, to be honest, I have an application that causes problems with the BlackBerry VPN connection and I have to turn off sometimes.

  Feel free to let me know if you have any other questions.

  See you soon.

• BlackBerry Z10 Z10, problem with Gmail and BIS

  I just got a new Z10 and had all configured to discover that my primary e-mail service, Gmail, does not work if the only internet access is through the Blackberry Internet Service (BIS).

  When I configured first, I got Wi - Fi active (other than BIS, I don't have a data plan as my main focus is email). As it was my 3 services e-mail (Gmail, Hotmail and my prived ISP service) all the connected without problem. It was only after I turned off WiFi that I discovered that while my other two services work fine, my Gmail account has become "not connected".

  I tried everything I could think of, including delete my Gmail account, do a reboot cold and then try setting up the account to new as well as doing a reset complete, I could start over again. All to nothing does not. Only if the WiFi is on what can I cannect to Gmail and that doesn't help me if I don't have a Wi - Fi service.

  Does anyone have any suggestions as to what I might try?

  BasinGroup wrote:
  Two problems with your comment about BB10 supporting not BIS: 1), a BB subscription service would be nuts not to provide support and 2) my 2 other E-mail accounts work fine with BIS.

  You may be right about Gmail not supporting ActiveSync, but on the device the Z10 was supposed to replace (Torch 9860 running os 7.1.0) no problem with Gmail and BIS, so there must be something unique about BB10 on the Z10.

  BIS is not used on BB10. BB10 access directly servers of e-mail now.

  Have you tried to configure gmail so that the signal from the carrier and not on wifi?

  In Gmail, you enable IMAP access and not use two-factor auth

• PROBLEM WITH SOFTWARE UPDATE blackBerry smartphones! -BLACKBERRY BOLD 9900-

  Good evening! I have a problem: I have a blackberry bold 9900, worked well until the update of the software this morning when I received a request for a general. has this time the phone no longer works: sometimes, if I connect to the computer, I see the Red led light, but no more, after a white screen with an hourglass, but nothing more... What should I do? It worked perfectly until this morning! I never had no problem with blackberry, I have more than two smartphones and Tablet playbook!  I really like RIM... Thanks a lot for your help!

  You are welcome.

  Good luck.

• Hub blackBerry Z10 problems

  Hello

  I have problems with my Hub of BB app. I think it started after the 10.3 patch and it worsens with time. The problems are as follows.

  1 hub late.

  When I click for example on SMS, it takes forever to load the conversation screen (we're talking 5 minutes or more, sometimes it won't load at all).

  2. sometimes I can't write a SMS

  When (and if) the conversation screen charge finally and I try to type a text, the screen does not show what I wrote (it freezes for minutes)

  3. I can not send SMS

  If (sometimes), I managed to write the text and press send, hub freezes.

  4. sometimes, I don't get the SMS to another person.

  Strange, that is, the other functions of the hub and the device itself works very well. I tried to reload the software using the Blackberry link, it helped a little (hub is laggy and less the case), but the problems are still there. When the Hub lagg, I also try to reset the hub (using the 5 switch gesture), but it does not help.

  Any ideas on how to solve the problem?

  Thank you for your answer

  Martin

  Thank you. The level of the BONE is fairly new, but not the final Division of 10.3.1.xxxx... In my view, there were 4 releases more in this branch until they stopped and moved to 10.3.2.xxx. However, I don't know if the issues you report are known bugs in this version or not.

  I'm also going to guess that you used one of the automatic methods to update your operating system? Sometimes caused problems.

  So, here is what I recommend you try:

  1. Perform a full backup - use LINK, also copy the contents of the memory of the device manually on your PC and also make a complete manual inventory of your configuration, added applications, identification of account information, etc..
  2. Conduct a WIPE on the device, and then click LINK to restore from this backup. If all goes well, stop.
  3. Lead a focused on the LINK "ResetToFactory., followed by the restoration of the backup If all goes well, stop.
  4. Make a LINK of operating system recharge, followed by restoring the backup. If all goes well, stop.
  5. Perform a reload of the operating system LINK, but don't restore from the backup... instead, reconfigure everything manually from the documentation that you did in step 1 above. If all goes well, stop.
  6. Perform an update of the LINK of the operating system (if it is available). Restore from a backup. If all goes well, stop.
  7. Perform a reload of the operating system LINK (only if an update has been proposed above), but does restore from the backup... instead, reconfigure everything manually from the documentation that you did in step 1 above. If all goes well, stop.
  8. Use an autoloader to load an operating system that is updated on your device, something more recent than you are currently running. Restore from a backup. If all goes well, stop.
  9. Use an autoloader to load an operating system that is updated on your device, something more recent than you are currently running. But do not restore sauvegardΘ... instead, manually reconfigure from step 1 documents. If all goes well, stop.

  Quite painful, I know... I hope that one of the first steps will be successful and you will not have to go all the way through it all. Note that the reason for the complete manual documentation (step 1) is due to the fact that sometimes a backup contains the same corruption, remove... and restore it returns the corruption of the device. That is why the above methods when no restoration takes place.

  Good luck and let us know!

• BlackBerry 10 problem with 10.3.2.2836

  Hello upgraded my Z10 to the latest version of the OS and I see in App Manger option allow to install 3rd party applications is blocked? It says blocked by the administrator? There is a telephone on the first day. Has anyone else seen elsewhere? The Passport SE from ShopBlackBerry bought a month promised to install this latest OS!

  Hello

  First of all, 10.3.2.2836 is not a value of BONE... This is the "software version", which is something else entirely. Please refer to a link in my sig auto for a document map the values between OS and SR and please be sure to specify that you cite so that the confusion is not the case.

  I didn't know all the question reports that tell you... but I have seen many others reported problems with this package of specific operating system. So, my recommendation is to go back to a previous stable version... 2813 is my recommendation. If the official methods do not offer that to you via their OS reload process, then you need to use autoloader informal methods to do so. Of course, normal precautions regarding BBID credentials and backup/restore remain in place.

  You want of course, (after reloading) disable the auto update setting... in any case of WIPE, OS reload, or other similar things, this parameter is always returned to the default "ON", and if your entity controlling distribution OS pushes this version out, then you will need to disable this auto-update setting to prevent after you fell back to an earlier version.

  Good luck and let us know!

• Problem with software update

  Introduction: I have the Sony Xperia Arc S and Windows 7;

  It is said: a phone software update is available - version: 4.1.B.0.431; But when I do and try to download the software it shows the message in the picture below. I have, since then, has recently had a problem with the opening of Media Go too. Do you know what that is?
  I tried to reinstal PC Companion, but no change.

  try this instead

  Sony Update Service (SUS)

  http://www.sonymobile.com/GB/tools/update-service/