Similar Questions

• Software BlackBerry BlackBerry Link cannot connect to my Z30

  Hello

  Someone at - it a problem connecting the link to BlackBerry for the Z30 on Windows 7?  I tried to reinstall the BlackBerry Link software but for some reason, it does not detect my Z30 via the USB cable.  Windows says 'RIM Network Device - no driver found' and "BlackBerry Smartphone - unplugged unit".  I did a Windows update just to be safe but still no luck.  Just a tip, I restarted my Z30 and still no connection.

  Thank you

  Check the Windows Device Manager under network adapters yellow warning signs for and try to update as appropriate, try to update at least if BB or rim there is listed.

  If the above is not enough, you need to uninstall all the drivers for BB or RIM listed in Device Manager, click view on the Menu in DM then show hidden devices.

  The drivers are usually located in these places, BlackBerry, hard drives, CD/DVD, modem (Standard modem only), network cards, Ports.

  Once all are uninstalled unplug your phone if it was plugged and turn off your computer (not restart), turn on your computer and wait 5 to 10 minutes before plugging in your phone.

  Once you plugin your device wait again 10 minutes before doing anything, software of BB is slow and Windows is slow to recognize this time is necessary for the drivers to install correctly.

• Software BlackBerry Blackberry Link cannot communicate with device

  Does anybody know a solution for this?  I'm in Windows 8.

  http://docs.BlackBerry.com/en/smartphone_users/deliverables/49672/tom1359418099212.jsp

  System requirements: BlackBerry link for Windows

  Software

  Windows XP SP3 or later, Windows Vista, Windows 7 Microsoft .NET Framework 3.5 SP1 or a connection Internet active iTunes 10.1 or later or Windows Media Player 11 or higher for synchronization of music

• BlackBerry Z30 several problems after resoring Blackberry link Z30.

  Hello

  I worked on a problem of battery with the help of Blackberry and they had me back up my Z30 via Blackberry link to try an earlier version of the operating system. When I restored my phone (full restore), Miss me my apps Android installed via the snap and my email is no longer works.

  The email says my accounts are not valid and "some accounts have not responded." I returned to passwords, but that did not help. Are there known issues with email recovery on the last link of Blackberry under OSX?

  I thought that my Android Waze and Outlook would have questions about recovery and I remember coming across an article on the restoration of their but can't find it now. Any help or is there a collection of articles on the problems of recovery that I could look at?

  Thank you

  John C.

  Hello

  If you already work with formal support, why did they not answer these questions for you? In any case, la.2160 is quite old now... 3247 is up-to-date, and I recommend that you move to the top, via Knowyou:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-OS-device-software/upgrading-BB10-OS-using-Sach...

  If things are still not good, so I recommend the following very clean process:

  1. WIPE on the device
  2. Operating system support via the automatic charger (toujours.3247)
     • http://supportforums.BlackBerry.com/T5/BlackBerry-10-OS-device-software/upgrading-OS10-devices-using...
  3. WIPE on the device
  4. Only restore settings, nothing else
  5. Re-enter your password email and re - get your add on apps

  Otherwise, remove step 4 (do not restore anything) and rather reconfigure everything from scratch.

  Good luck!

  PS - Oops... I just noticed you said OSX, which means that you are on a MAC, which means that you cannot use Knowyou or autoloader... only work on PC, but provide methods to update your device OS very clean and easy.

• BlackBerry Z10 reloading BBlackBerry Z10 with BlackBerry link

  Yesterday, I tried to reload my firmware Z10, but was not successful. After you download the firmware online, he began to extract, but it took over 2 hours, and it always showed extract... Off my system cus it was running on battery power. When I got power and tried to run, he tried to check the updated and returned with "Sorry, there is no update for this device", although the system was not connected to the internet. Since I already have the files downloaded into the folder of the Application Loader in AppData, can restart the entire process without BlackBerry link go online to check the updates rather than the AppData folder?

  Please any help will be appreciated. Thank you

  That's the problem. 10.3.3 is intended for developers only. You can not downgrade to 10.3.3. It is an irreversible improvement just as 10.3.2. You're stuck with 10.3.3 until an official version.

  Everything you read online coming back was incorrect.

  Read this:

  http://devBlog.BlackBerry.com/2016/05/beta-BlackBerry-10-3-3-Autoloaders-are-here/

• Software BlackBerry Blackberry link no long only synchronize with Outlook 2013

  My BB Q10 cannot synchronize calendar and Contacts to link BB, because it finds no more prospects.

  I have a Lenovo desktop with 10 Windows (64-bit) and 2013 Office. I had office 365 before but had to uninstall because of a technical problem. Since I downloaded Office (and Outlook) 2013 the BB link does not recognize Outlook as an option to sync more.

  Hi Marcel

  As far as I know from reading the discussions in this forum and in the Microsoft support Web site, Outlook 2010 is compatible for Contacts and Calendar sync with BlackBerry link on Windows 10. I am using Outlook 2007 on Win10. But I use Outlook.com as master of my Contacts to sync and backup purposes. That's why I encourage you to try outlook.com and you'll like it.

• Software BlackBerry Blackberry Link fails to communicate with the device

  I hope that there could be some additional elements that could help with a problem I've seen with BlackBerry link. We have a user who has three computers he uses to back up his passport for Blackberry (depending on its location at the time). A laptop has started to display the communication error, it is stated in the subject line. BlackBerry connection on two other devices have no problem of communication with the phone.

  The device works on OS 10.3.2.2474, although the issue does not appear to be tied to a software update. We confirmed that the user was able to save his device to the affected machine after it has updated to this OS level.

  Initially, when it connects the device to the computer, the BlackBerry Device Manager does not detect a connected device. After change of the cable USB and the realization of step 2 below, the Device Manager and link show the connected device. However, the link always displays the communication error. The user is a local administrator on the system.

  I tried the things:

  1. update to the latest version of link.

  2. retrograde to Blackberry link 1.2.3.56, which is the version installed on two systems of work.

  3 uninstalled link 1.2.3.56 and performed a manual cleanup of old files, such as noted in Blackberry KB35666 http://support.blackberry.com/kb/articleDetail?articleNumber=000035666&language=English, to delete the files from the driver to the previously installed version.

  4 reinstalled link 1.2.3.56, which gave me a perfect match for all the drivers on the affected system and two systems of work.

  5. manually created firewall rules that appear on work mDNSResponder.exe, nginx.exe and tunmgr.exe systems. The application for peermanager.exe rule created on an affected system.

  6a played with .NET. The system was originally installed 4.51. I uninstalled and installed 4.0 (which is the version required by the 1.2.3.56 link). Later, I've upgraded to .NET 4.52.

  7 off completely Windows Firewall and antivirus on the system. Neither touched the issue.

  8 connectivity test using another profile of Windows user on this system and later another device Blackberry OS 10. Reproduce the issue with the two tests.

  9 Ran through all the other suggested steps in the article noted in step 3. An oddity I noticed during these controls: under the Windows user profile, I am unable to ping the IP assigned to the device. This prompted the tests with the Windows Firewall and AV out. However, when we tested with a different user on the same system (with Firewall and AV) on profile, we are able to ping IP assigned to the device. This allows however for us to communicate with the device via link, however.

  Not to mention that the redefinition of the system (which, in my opinion, is far too radical to get this software to work), I hit a brick wall with items to check then. Has anyone else experienced this problem and it is resolved through a different way? Any comments would be greatly appreciated.

  Well, I guess everything he needed, it had happened to a point where I thought I was out of options. We finally got this device communicating by link.

  I had run across this article during my first troubleshooting http://support.blackberry.com/kb/articleDetail?ArticleNumber=000035829 and it is a problem, because we already had 4.51 .NET on the system and tried to reinstall it think.

  I went down the .NET 4.5 system, and of course link works again.

• BlackBerry Q10 maintains the factory restore setting whenever it restarts. It cannot be restored with backup files too.

  Can someone help me with this problem. His cannot be restored with backup files. each time it ends with the restoration with previous backup it went back to the factory setting. its so annoying. Help me.

  http://www.BlackBerry.com/BTSC/KB36747 found this in another thread. the problem with this software.

• BlackBerry software Can can't Reload (restoration) my Q10 with Blackberry link!

  Hello

  Yesterday, I tried to use the security wipe feature to clean my unit, but it took too long, and then I took out the battery. Then, the device showed a message on the screen to connect to the Pc.
  I used these steps below to recharge my camera

  1. connect my camera to the computer
  2. run the software link to blackberry
  3. go to settings and reload
  4. the blackberry link found my Q10 and asked me to restore it to its factory settings
  5.a message indicates "check for blackberry device software update... "and the LED on the unit turned to the Green
  6. last message indicates "There is no update of the Blackberry device software" with nearly the only option!
  7. when I press on the fence, he rises again and show the message that means that I need to connect it to the PC

  So this means that I can't replicate my camera if it is noted to date!

  Help please if you can

  Try using an ADF file and instructions from this link:

• Software BlackBerry BlackBerry Link cannot display Windows Media Player library

  Hello

  BlackBerry link shows me an empty m usic library even if I have thousands of tracks in my Windows Media Player library. There was a time, it worked, but since a month Blackberry link displays a message: "there is no track in your Windows Media Player library. I reinstalled the software a bunch of times and have always chosen the Windows Media Player - not have iTunes installed. All other functions operate.

  Anyone an idea what to do?

  Thank you very much!

  Kilian

  Windows 7 Ultimate SP1 (64-bit)

  BlackBerry link 1.2.3.48 (32 bit)

  BlackBerry OS 10.2.1

  Windows Media Player 12.0 (32 bit)

  Solved it myself:

  I deleted the Windows Media Player library database (= all files in the C:\Users\NAMEOFTHEUSER\AppData\Local\Microsoft\Media drive) - therefor I had to close all programs (all programs BB, the wmplayer and wmplayer network service). After the removal of the database, Windows Media Player has revamped its database and link BB finds the database.

  Best regards

  Kilian

• BlackBerry software after security wipe, BlackBerry link does not identify my backup file as valid for the device

  I had trouble with my Z10, then I backed up with BlackBerry link (which seemed to work creating a file close to 1 gigabyte) then I did a cleanup of security: when I rebooted, I went through the installer until the end, then the element 'Restore' has been enabled from the context menu of the device.

  When I click on 'Restore' after few seconds the bed message "no backup is available for this device.

  Is there a function "no, really, RESTORE THIS FILE ' emergency can I call it? I don't want to have to redownload all my apps and reconfigure the whole device.

  Thanks a lot for the quick reply... I did some additional checking and I confess that sometimes Windows file permissions are strange and mysterious to me... for some reason, Windows Home Server share where I write my backups to was ' write only ' BlackBerry-link point-of-view... when I searched and had difficulties, just pick it up and copy the file, I added my user login to the official list of the users 'Total control' on this file. , and then BlackBerry link found the file very well... now is restoration.

  Sorry for the false alarm, but maybe this will help someone else in the future :-)

• Software BlackBerry BlackBerry link restore backup on laptop

  I have created a support for my Z10 using BlackBerry Link, the next day that my Z10 crashed. It is likely that will be replaced by a classic, but I haven't found the classic in stock yet. First question: can I restore selected files from the backup to my laptop? Second question: can I restore selected files backup Z10 to a classic? I'm particuilarly interested Contacts, but there is a treasure of files, including downloads, I don't want to lose. -rabbitupnorth

  Hi rabbitupnorth,

  To answer your questions:

  1.) files saved in a backup BlackBerry can not be restored to your laptop. Data such as Contacts should be synchronised using BlackBerry link from your smartphone to the computer.

  2.) Yes, the backup file created from your BlackBerry 10 smartphone can be restored to the classic BlackBerry smartphone. To do this, please make sure that you are connected to the classic BlackBerry with the same BlackBerry ID that was used to create the backup file. Otherwise, BlackBerry link will not be able to restore these data.

  Something to consider: there may be problems for some applications application compatibility when you restore the BlackBerry Z10 version for the classic BlackBerry. These are not very widespread and application developers have done good work to include support for the classic BlackBerry screen resolution, but you'll notice that some applications are not properly formatted to change the screen size/resolution. I would recommend looking for BlackBerry World app after updates restored data in the classic.

  From my experience from a BlackBerry BlackBerry classic Z30, most if not all applications have worked extremely well after the restoration and I had no specific problem.

• Having difficulties to install Blackberry link

  I downloaded the link Blackberry to my computer but I don't see the button 'Next' at the bottom right of Page 1.  The next/back options in the upper left corner are the two "grayed out"!  How to run properly?

• Software BlackBerry Blackberry link has stop working

  Gud Sir, I was using my BlackBerry B4 link & is well, today I have open it & said Blackberry link has a work stoppage not working, pls I need help with this pls, I using Windows 10 on it.

  http://support.BlackBerry.com/kb/articleDetail?articleNumber=000038592

• Backup software Blackberry blackBerry link

  Having a problem with the link of Blackberry. The features seem to work, connected, synchronize files, but my device under "devices" for backup purposes, it says ' Blackberry-* (* replacement real decive) disconnected. Clicking displays the next screen where I should benefit options rather get "not connected to blackberry *" the same Message If connection via WiFi or USB.

  W10 operating system.

  John_Clark wrote:
  So what I don't understand is how you can have all the work items, but he says that disconnected. If I disconnect mine, it says disconnected and no "reconnect" button but there is no option for all features at all.

  I did a full unistall using RevoUnistaller utillity and done a re-install as "administrator and all the features have been restored.