Blank white window

When I open Adobe Edge Code I get a white empty window that says index.html in the upper part.

I checked my library and tried to uninstall and reinstall but nothing seems to solve the problem.

Is there a way to get the program working again?

Screen Shot 2014-04-17 at 9.13.02 PM.png

Hey, Amanda,.

Thanks for the screenshots and thanks for your patience to try to resolve the problem.  I have not seen Edge Code hang so early in the sequence of boot such as the menus are not filled or activated.  Also, previous reports of the "white screen" at startup are usually corrected by simply deleting the folder 'edge Code CC '.

I know you mentioned above that you have tried to uninstall and reinstall, but maybe you could do so once more, now that Edge Code Preview 8 has been published.  Therefore, can you please try the following steps on your machine to clean and then install the last edge Code?

  1. Finder, go to your folder Applications, rt - click on "Adobe Edge Code CC.app", then click "move to trash".
  2. using the Finder, go to "~/Library/Application Support/Adobe" and check if you see a 'Edge Code CC' folder.  If you do, remove it.
  3. in the Finder menu, click Finder > empty trash... and completely emptied your Recycle Bin
  4. Reboot your system.
  5. After your system restarts, click the icon in the status bar of OS x creative cloud to display the creative cloud.
  6. Click on the applications tab, find "edge Code CC.  Click on install.

After installed, try to launch the Code of edge of your Applications folder and see if it works this time.  Please reply to this thread and let me know what you see.

-Bryan

Tags: Edge Code

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