blue screen / memory_management/Restart - whenever I connect the external hard drive

whenever I plug in the external that I get a screen blue with the message of management of the memory/500 GB, Ive done scan memory which was ok, booted in safe mode it still did. I did the sfc/scannow and message were found corrupted files that he couldn't fix it, tried to disable the antivirus then plug externally and he always has. It's windows 8 on a touchscreen ASUS all-in-one, is only 6 months and after 3 weeks, I was stuck with the constant blue screen at startup until it my tech had to wipe and reinstall windows and that day he said it was an update that he didn't like. When I plug a 32 GB key it works fine, but with external it restarts every time and on startup it sends a report to microsoft, so why microsoft will not send me a fix... Help

whenever I plug in the external that I get a screen blue with the message of management of the memory/500 GB, Ive done scan memory which was ok, booted in safe mode it still did. I did the sfc/scannow and message were found corrupted files that he couldn't fix it, tried to disable the antivirus then plug externally and he always has. It's windows 8 on a touchscreen ASUS all-in-one, is only 6 months and after 3 weeks, I was stuck with the constant blue screen at startup until it my tech had to wipe and reinstall windows and that day he said it was an update that he didn't like. When I plug a 32 GB key it works fine, but with external it restarts every time and on startup it sends a report to microsoft, so why microsoft will not send me a fix... Help

Thanx got fixed, had a boyfriend of work come and he found the answer on page 3, it was the USB driver had to be removed and reinstalled with the right pair on the ASUS website

Tags: Windows

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