"BOLD" 990 blackBerry smartphones could be affected by the virus

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• BlackBerry Bold 9000 Blackberry Smartphones - could not load any software and unable to use the phone

  Hello

  I have a blackberry bold 9000 and has been updated from the last app on this subject yesterday. Due to the low battrey my laptop turns off until the software has been installed to prperly. I tried the following:

  (1) to take the battrey and turn on the phone and tried to load the software again but that doesn't seem to work because the software does not recognize my phone it says unknown device.

  (2) I tried to use the option of updating the Web site, but also, which doesn't seem to work

  The display shows the following message appears when turned on.

  The application's permissions:

  The driving security application tries to access the information from the phone. I can't move the trackball on the appropriate option.

  Not really sure if there is a way to solve this problem.

  Help will be very appreciated. Thanks in advance.

  Concerning

  Ashish

  (1) make sure that you have Blackberry Desktop Manager installed.
  http://NA.BlackBerry.com/eng/services/desktop/
  (2) on your PC, go to start > run and copy and paste the following line exactly (i.e. with quotation marks):

  'c:\program files\common research in motion\apploader\loader.exe' /nojvm

  (3) the Application Loader Wizard will appear - click on "next".
  (4) in the ' connection: ' drop-down menu, you should see "USB - PIN: UNKNOWN". Click on the button "next".
  (5) you should see a list of applications ready to be installed for your Blackberry. Press Next and finish, and that you are well on your way to get your Blackberry to life.

  Just unplug and let the process finish completely.

  NOTE: If you do not display the list of applications mentioned in step 5 and instead to see the message "the Blackberry Desktop Software has no Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator', then you must download the Blackberry operating system for your support and your device.
  http://www.BlackBerryFAQ.com/index.php/BlackBerry_Operating_System_Downloads
  Just select the appropriate type of carrier and network, select your Blackberry model from the list and download the latest version. Install this download and follow the steps above again and you should be on the right track.

• BlackBerry smartphones could not connect to the WiFi system at home - "unable to get an IP address.

  Like many of you, I have WiFi connection problems with my new BB9700.

  When I'm out of the House, I can see my BB, find local WiFI hotspots and I can connect to them immediately.

  However, when I get home, my BB doesn't connect to my WiFi, return the following error message:

  Unable to connect

  Reason: Could not obtain an IP address

  I downloaded the latest version of the software BB (now running version 5.0.0.351), cold all started in view (router, telephone, coffee table and the cat) but still the same error. My foot pain, the cat is not about me and I still can't connect to the House! Of course, my carrier connection works perfectly like their outrageous fees structure... (They are 3G or Hutchinson Telecom under a different name).

  My WiFi access provider (PCCW / HK Netvigator) checked my system configuration and report that everything works correctly. I can connect my PS3, my laptop, my Nokia E71 without any problem and the guy from the hotline can see when I connect each of them to the system.

  I tried different combinations of switching the usual options on and off on the BB but always get a connection.

  SO, any of you kind of people you have a solution other than the cat suddenly once again?

  Thanks in advance,

  RS. HK.

  Dear Mike,

  I basically solved this issue will me a LOT of searching.

  Step 1.

  Router

  MAC address of my Blackberry 9700 has added to the list of MAC access on my router configuration. (Subject to the router to save settings)

  Step 2.

  Router

  Reset the Security Type on router configuration None (presented to the router to save settings)

  Step 3.

  BlackBerry Bold 9700

  Delete the profile of my WiFi at home in the WiFi Options

  Step 4.

  BlackBerry Bold 9700

  Reentry into the profile of my WiFi at home in WiFi Configuration

  WiFi in the House. SUCCESS AT LAST!

  Step 5.

  BlackBerry Bold 9700

  In manage connections, unchecked Mobile Network (i.e. Off and No Way can connect to my 3G service provider)

  Step 6.

  Turn off the Blackberry Bold 9700.

  Battery pull.

  Restart the Blackberry Bold 9700.

  The House immediately found of WiFi Internet and all other functions working perfectly.

  Only problem is now my home network is unsecured. (Can't get the IP address if WEP security is enabled)

  So it's all good now and forward it to someone else who has the same problem.

  Happy Chinese new year!

  Rick

  Hong Kong

• BlackBerry Bold 9000 BlackBerry Smartphones - adding a folder to the home page for each e-mail address

  I have four e-mail addresses on my BlackBerry.  On the desktop, I have a folder in the form of an envelope that says 'Messages' and in which are all messages to all my email addresses are placed.  I have another folder in the form of an envelope with a small globe below showing one of my email addresses, and it includes the messages that came to this address.  Before I had my BlackBerry repaired, I got "mail" general plus four separate files with small globes on them for each of my email addresses.  Please, can someone tell me how to recover these other records yet?

  Go to Setup email. As soon as it opens, press the menu key and select Return Service books.

• BlackBerry Smartphones could not connect to the internet.

  When I click on the browser icon and type an address on the go to page... I get this message:

  Unable to connect to the selected Mobile Data Service,

  Please try again later.

   

  If the problem persists, contact your administrator

  Do not forget that your icons of 1xEV read signal strength.  You can also try: go in manage connections > remove the Coachman of the mobile network box and wait 1 min > replace the driver, reboot the device by pulling on the battery with the camera > reinsert batt and wait for 1-3 minutes restart.  Try it and tell us...

• BlackBerry smartphones remove all entries from the calendar

  Hallo,

  I use a BB 8520 and want to delete all the entries in the calendar (default calendar). The option "replace all entrances to terminals" in DTsoftware does not work - I changed the calendar by default - and all the entries are addes to the pre-existin entries.

  Thank you for your help

  François

  Hello

  From your post, I'm not at all sure that you actually tried that did not work. Therefore, see:

  • Article ID: KB10167 How to clear data from the BlackBerry Smartphone user

  This is the process to clear any user databases out of the unit. If this does not work, please be explicit about exactly what measures you try and exactly how they work.

  Good luck and let us know!

• BlackBerry Smartphones synchronization events created on the device

  Hello!

  I have a Blackberry Curve 8900 and use Entourage 2008 on my Mac for notes, calendar, and contacts of sycning.  Everything seems to sync both ways very well - outside of calendar events created on the device.  They synchronize with Entourage.  In addition, the changes I make to an event on the blackberry is not updated in Entourage.

  Can anyone help?

  I recently bought a Blackberry Storm 2, and I use Entourage 2008 and installed the Blackberry Desktop Manager. I had a few problems just getting up and running together. But now that's happening, everything seems to work fine schedule and even create events on the device. When I sync appear in Entourage, although they do not have a category.

  Have you checked iCal to see if they are be synchronized with the Entourage calendar in iCal? This may seem Basic, but have you checked the calendar section of the Blackberry Desktop Manager to ensure that the menu "add events created on the BlackBerry smartphone to" is set to the Entourage? I don't seem to have any other option, but I thought to ask anyway. Have you checked the advanced settings in the Blackberry Desktop Manager to synchronize all events?

  I create a calendar on the device event and had the address send using one different address other then the first email address for the device and for some reason any event do not synchronize. When I create a new event, however, the address to send it to the help is on the default.

  The only problem I seem to have is if I change the status of an event on the device (from busy free for example), he gets twice in the Entourage, but even in the event new status is still set to busy.

  I hope this can help you.

• How to Format Bold 9780 blackBerry Smartphones?

  Please guide me to format my Bold 9780 completely.

  That is including the parameters and the data together.

  Thanks in advance.

  Hello and welcome to the community!

  There are several different possible things that could match your desires... but there is no command 'format '. Read this for options:

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  However, depending on what you actually do, he may need more. For example, if you intend to sell this BB as 2nd hand, then this KB applies:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Good luck!

• MY CURVE 9370 SHARING SAME EMAIL ID WITH MY BOLD 9780 blackBerry smartphones

  Dear friends,

  I need help. I discovered that my curve 9370 share the same e-mail id with my bold 9780 not allowing do not make me use of the 9370 as a different device of the bold 9780 curve.

  When I try to put in place the blackberry on curve Messenger it keeps displaying error report that the blackberry id is already associated with BBm on another device

  Imbernon

  Hello IFYCHUKWUNEKE

  Welcome to the Forums of the BlackBerry Support

  You must perform an erasure of security on one of the device and use a new ID of full BlackBerry on this particular device. It will allow you to use these two as different. So, first make a backup of your device in which you will complete these step and then follow this KB and use a new BlackBerryID:

  KB26694  :  How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

   

  I hope this will help.

• Why my Blackberry "BOLD" blackBerry Smartphones freezes when I compose the internet icons or google? !

  I have a Blackberry Bold 9800.

  When I click the icon internet or google, my phone hangs. This just started happening today. I tried to restart it and its fine at first and I can access all other icons on it, but as soon as I try to go on internet, I can't go on no matter what.

  Please help as I can't afford a new phone

  Thank you xx

  It is a problem that can happen to any BlackBerry where the camera gets stuck and the screen is frozen. There are two ways to solve this problem. You can reset soft of your Blackberry by pressing the keys Alt + Cap + delete set.

  If this technique does not resolve the problem, you can perform the reset. Find the reset button on the back of the device (which can be down, under the cover of the battery) and press the button using a PIN etc. You lose all the data using one of these methods. If both fail, then try a security wipe! Or you have installed something new on your cell phone that she began to freeze right after? Could be running in the back ground? Keep, hold that the blackberry button will let you know what works in the background! "Hope this helps!

• Problems with Blackberry Bold 9900 blackBerry Smartphones

  Hello.

  This is my first post on this forum.

  I used Blackberry 9800 about 1 year. I had the SIM with Blackberry Internet Servise.

  But there are two weaks my dead smartphone.

  I bought the new Blackberry 9900.

  I installed my Blackberry to Blackberry 9900 9800 sim card.

  But BIS do not work. Service books came on smartphone, but the host Routing Table is empty.

  I retry batery pull several times. Sign up for now.

  Reinstalled the firmware by most software of the telecoms operator. Data services swith on.

  Edge symbol does not to ENDE.

  I don't know what I want to do.

  Telecommunications operator could not help me.

  There are many formal BB people on this site who can do different things... but it shouldn't because it is an exceptional case. The function of the site as a community of users, is clearly documented in the Ts and Cs as well as a banner at the top of every page of the site. When a person BB troubleshoot in a thread, it should be considered an exception, not the rule.

  Of course, you are free to send a private of the VF message and see if you can have such favors.

  Good luck!

• Smart blackBerry Smartphones could BBProtect with deleated BB - ID phone

  Hello

  Is possibe ist to disconnect a device of BBProtect after that the BB ID is already deleated?

  Even reinstalling the operating system has not solved the problem. After the reboot you must fill the deleated BB - ID.

  Many thanks,

  DasJo89

  smallmind wrote:
  If you deleted your BBID, he should have removed the BBProtect device.

  # This is not how it works.

  Overview of anti-theft Protection > http://blck.by/1Ethg83

  If you delete the BBID while BlackBerry Protect is always enabled on the device, you killed the camera and hope to use again.

  Read this for complete information and suggestions to regain access to your BBID > http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...

  You can reset your password BBID, BUT read the consequences before that: the ID Article: KB36188 how to reset the BlackBerry ID account used with BlackBerry smartphones and BlackBerry World > http://www.blackberry.com/btsc/KB36188

  Other information of the BlackBerryID and http://www.blackberry.com/btsc/KB35467 resources

  If you purchased your appliance from ShopBlackBerry, Amazon (U.S. / UK) or the Porsche Design Store, please communicate with BlackBerry using the details on our page contact us.

  Contact us blackBerry > http://blck.by/1MxtqPR

  If you bought your device with a wireless service provider, or a retail store in person or online, please contact them for assistance and the State you experience problems with the anti-theft Protection in BlackBerry 10 OS 10.3.2.

  When you contact your point of sale, please have the following prepared;

  DO NOT PUBLISH THIS INFORMATION IN THESE FORUMS

  -Your BlackBerry ID
  -Proof of purchase such as a reception
  -A copy of your wireless bill that shows your phone #.
  -A copy of your ID issued by the Government

  Thank you!

• Update device software BOLD 9780 blackBerry smartphone does my phone useless

  I upgraded my software for phones device yesterday after receiving a message to HIGH PRIORITY of my service provider to make a upgrade(EE/Orange). They stated that it was a mandatory update for Blackberry.

  After trying for hours to do on the network, it did not indicate "can't connect to the server upodate, please upgrade using your PC using Blackberry Desktop Manager".

  This was my next step.

  * I have backed up my device (yesterday) via BDM (desktop Manager)

  * Click on search updates

  * follow all the links on my BOLD 9780 device through blackberry Web site

  * Click on the link to check my device to update, get informed me "an update is available"

  * A method to update.

  The update returned with an error stating: "Options only 19 times out of 20 have been restored"

  Since then, my phone is unusable. The menu freezes, I can't highlight the options I get no blue outline around the menu options. my text does not work, I can not enter anything, type anything, the phone is constantly freezing and reset.

  I tried to reinstall the update that crashed the phone completely with "" "white screen of death'" ' showing error 507...  Please visit www.blackberry.com/507

  
  This page does not exist!

  I tried again to make an update and got my phone back, but with all the same problems of menu.

  I did restore my device from yesterday. Got my return of data personal, but phone still jumps in all directions, text messaging does not at all.

  I unplugged the battery lasts repeatedly reset and soft reset.

  I tried again to reinstall several times the device software and useless.

  I haved called my service provider and they said his broken blackberry, name of the contact.

  I contacted blackberry support pay crisis (01753 558410). They me redirected to support orange tech who were still more useless than before!

  they gave me the web address: http://uk.blackberry.com/support which was not helpful

  So I did spend the whole day. Finally, picking at the drop of water that brings me here (even tried twitter!)

  I can't do yet a security wipe because I can not enter "blackberry" because he is back with "input error, field application for closure" and even if I type, I can not see the text and continue by clicking on "wipe security."

  current software status is:

   

  B.O.S. 6.0 bundle 2949
  

   

  V6.0.0.668
  

  platform 6.6.0.236
  

   

  PLEASE HELP ME!
  

   

  My phone worked ok before that!
  

  A little advice.

  Not to go near the upgrade:

  9780jAllLang_PBr6.0.0_rel2949_PL6.6.0.236_A6.0.0.668_Orange_UK

  For 9780's "BOLD"

  use:

  9780M_PBr6.0.0_rel3170_PL6.6.0.252_A6.0.0.756_Vodafone_Spain

  After BBSAk to wipe your phone.

  It works it seems so far... perfectly...

  There may be bugs in rel 2949

• BlackBerry Smartphones unable to put up the email on bold 9780

  I recently came back using my blackberry on a Dataplan to collect emails towards the top.  Have implemented the ENCORE, but every time I tried to set up with my email it represents keeps coming up with error - could not connect to the server, then the user name and password must be incorrect, check your server.  All user names and password.  Crossed the cold - registered reboot the Blackberry, deleted the books service and tried to restore the accounts and continues to come up with the same error.  Have mail previously on this Blackberry, but have not used mail for about 18 months and has since changed to OS6 - is this a factor?

  There are request to leave mail on the server if you want get pushed properly to your BlackBerry.  Other than that, no other parameters should be required.

  Another thing to try would be to return the service on your phone directories.  I recommend this whenever the emails do not get to your device.  To send back them, in your home screen click Messages > Options > Email Account Management > Menu key > Service books > Send Service directories.

  Let us know if that does the trick.

• How to add Turkish language on my Bold 9900 blackBerry smartphones?

  Hello!

  I have a little problem.

  On my phone, I don't have French, English and Arabic.

  In my old blackberry, I had more than 10 languages, and I don't know what the problem with this one.

  How can I add Turkish language?

  Thank you.

  Ahhh... OK... This is the BB OS package you want to download, not the Ko (as you say). OK... Sorry I'm confused here.

  The easiest way is, on a PC (you can not do on MAC):

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install to your PC, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  4) remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  (5) run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC. If, during the process, your BB votre BB a '507' error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.

  Do not forget to save.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!