Bought 11 5130 Pro place but Dell told Envoy held 11 Pro 7130 and send me a replacement

I bought the "Dell place 11 Pro 5130" with the processor Atom Bay Trail and 64 GB on May 27, 2014. The item was delivered to me on May 30, 2014. The item arrived defective and the serial number indicates the element as "Dell place 11 Pro 7130" (see photo below - description of the object shows 5130 and 64 GB of storage)

 After talking to the agents and technicians, the specialist resolution Sandra, regimental 112383 says that she has checked and verified that Dell sent me the wrong item, but she would not give me a replacement or fill in the correct order. She seemed rude and appears discriminatory and also told me that I can do what I want, but it will only refund me the money and do not send me a replacement at any price.

Dell cannot sell me a bad product and forcing me to return the unit and replace with the right pair. It is not only unethical but also illegal to sell something wrong and does not offer a replacement on your own terms and conditions.

Just a tip, you can search on the support page of 5130 directly rather than rely on the service tag for the updates. http://www.Dell.com/support/home/us/en/19/product-support/product/Dell-venue-11-Pro/drivers

Tags: Dell Devices

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