Palm Pre Sprint Navigation problem

Similar Questions

• Brand new Palm Pre (Sprint) stuck in WebOS 1.1.0 worm

  Hello world

  I've not considered repair.  I would like to use webOS Doctor 1.4.5 top to install webOS 1.4.5 rather than trying to get it to be upgraded.

  Download the doctor here on your computer: http://palm.cdnetworks.net/rom/pre/p145r0d08102010/spr1ntp145rod/webosdoctorp100ewwsprint.jar

  Run webOS Doctor.  Keep clicking Next until you can go no further, or the point where webOS Doctor asks you to connect to your phone.

  We must now put your phone in USB mode.  To do this, turn first turn off your phone.  Now he's walking while holding the Volume Up button.  After a few moments, a black screen with the USB symbol should appear.  Then connect the pre to your computer via a USB cable.

  After a few minutes, you should be able to click Next on webOS Doctor.  This will start the installation of webOS.

  Keep in mind that you will lose all the application data, it's like reformatting and reinstalling Windows or OSX or Linux on a desktop computer.  However, if you have saved the pictures, mp3s, other data on your pre, these files are kept.  They will not be lost.

• Palm Pre calendar, screen saver and Conference questions

  Hello

  I am a Palm Pre (Sprint) 1.4 and the Palm Pre Plus (verizon) 1.4 user.  I use the EAS option to connect to my company groupware system.  I have two problems, I need help:

  1. on the Sprint and Verizon, location of the grille section seems to offer very limited space.  Minimum Adequetly so that when I'm on the road and I am trying to get an address or con-calls, he doesn't seem to have enough space to support location data.  In addition, there seems to be no option to scroll left or right to see the data.

  2. on the phone from Verizon, when the screen saver comes in and the screen turns off, the only option is to press the power button on the top right of the phone.  However, when the phone is flipped open, it's a physical impossibility.  I then have to return the phone closed and then press the button.  It's a question on Sprint phones and through a software upgrade they have enabled the option to press the middle button a screen saver option Michael.  The same option on the Verizon phone is necessary.

  3. I don't know if it is a function or a lack of, of the CDMA network, but it would be nice to a conference call of the United Nations and switch between private calls.

  All-in-all, I'm very happy with my phones and think that WebOS is more operationally effective phone OS on the market.

  Thank you

  Babak

  1st edition. Just, I typed a few characters in my location section and had more than 100 characters without running out of space. Never came to fruition. To access you type on a line of text, hold down the option key down, and move your finger to the up, down, left, right anywhere on the screen. It will be your cursor from that direction.

  2. I have sprint, so maybe verizon is different. But by pressing any key on the keyboard while his opening turns my screen turn it back on.

  3. no idea on it.

• Palm Pre for Sprint data back up problem

  I have problems with data upward with my Palm Pre for Sprint - Palm webOS 1.4.1.1

  I set it so "On" to make the data to automatically back up my Palm profile every day, however it has not saved it automatically since June 5.  I just noticed today (June 17) and I tried today to back up data manually by clicking on "Back Up Data Now" button, but the screen just hangs indefinitely with a note saying 'Préparation' never back up the data.

  On a related note, between June 6 & June 10 I made a trip to Canada where my phone was roaming - then I can understand why he might not come back in these circumstances - but I went back to the United States on June 10 and he has not saved automatically since and it does not appear that he is able to save manually either.

  Anyone had a similar issue or know what I could do to remedy this?

  Of course, it seems that a simple reboot solved my problem.

  Here is the link to the post, which has contributed to:

  http://forums.Palm.com/T5/Palm-services-for-WebOS/no-backup-after-1-4-1/m-p/298032/highlight/true#M1442

  Thank you.

• Not pre-loading even Sprint navigation

  I see that many people have problems with their Sprint Navigation, but I can not find if anyone has my same problem. I'll start the application and it does not even load! It just sits there at the first homepage tell what version it is, and nothing happens. It used to work perfectly. The GPS seems to work fine when I test the phone in the interactive Tests, but I can't launch the software! What should I do?

  Have you installed programs or objects outside the official Palm App Catalog? If so, please delete these items first. Second (or the first if you have not one) I recommend you restart your device. Hold down the power button / move the mute ringer next to him switch back 3 times, then release the power button. Do not touch anything on the screen, and within 3-5 seconds, the phone will reboot.

  After restarting, try to open the Sprint Nav again. If the problem persists, try the next step would be a partial erasure by going to Device Info, tapping Options reboot and choose to delete the applications and data.

  The last troubleshooting step would be a reinstallation of your operating system through the webOS Doctor found at www.palm.com/rom .

  Let us know what is happening throughout troubleshooting.

  TreoAide

• Palm pre more (Verizon) does not connect to the Exchange Server

  I've been on the phone for 3 days (bought the Verizon Pre the day it came out) and couldn't connect to my companys mail server. I had a Palm Treo 755 for years and have always got my email to that. After days of talk with representatives of the Palm, I am told that no. Verizon Pre is able to connect to a server to exchange corp at this time. I'm quite upset hereby, since after listening to a Council of representatives of Palm, I've had a computer scientist to ensure that our server was updated, we had the correct certificates, etc. This of course took hours to complete, and the person of COMPUTING time is not cheap. So afte spend all that time and money dealing with this, I learned today by a supervisor at Palm that ANYBODY on Verizons network is able to connect to their mail corp server and that it was an issue that is discussed in.

  I searched the forums and found a lot of this Sprint service problems, but didn't find any with Verizon. Anyone else out there on Verizon and unable to connect? Or maybe the better question is, someone out there have a pre with Verizon and IS able to connect to their server Exchange (EAS)?

  Correction to my last post. After doing a reset on my phone and update of our server, I was able to connect to my email. Thank you for your comments update to SP2. Overall, I am still very upset over the phone support provided Palm. As I mentioned before, I brought to the SP2 SP1 vs option several times by phone and I said whenever it was not the question. Even my computer, have fought a little, to get this update since that he had heard the same information I did representatives of the Palm on the phone. After you have created an account on here and PDAguy pointing me to the long thread about people having a similar problem, I showed it to our it guy and he has fortunately upgraded our server to SP2.

  I'm happy to get this issue resolved, but feel still Palm mislead me along the way, probably cost me over $ 400 in IT supports, lost my time and traveling in a Verizon store to swap a perfectly good phone and I try the different options which should not be fooled. I did 3 different calls to Palm (with my COMPUTER technician who has been paid by the hour) and each call lasts about 1 to 1-1/2 hrs. Most of the current time on hold any 'research' rep my question.  Even had a representative on the phone to me lie and tell me that he was able to connect to our server (using my info) with a meadow he had with him. He told me so I had a defective phone, and I was directed to return to Verizon to switch the phone outside. After I had passed the phone out, and of course, it doesn't work, I was then told by another representative of Palm and his superior that it was a known issue and that person is with Verizon was able to connect to a server (with a pre) because of a software problem on the phone. I got a refund from Verizon to get this phone for $149, but with all my time lost, the cost of my computer and the lack of knowledge by representatives of Palm, I think I have probably the most expensive Palm Pre Plus there.

  Message edited by tjp2176 on 01/28/2010 20:03

• Palm Pre Touchscreen works do not at all

  My touchscreen palm pre is completely insensitive... I can't do anything at all...
  things I've tried:
  -remove the battery for 1 min or more (maybe max 10 minutes)
  -tried WebOS Doctor to restore (did not work said "cannot restore")

  I'm really scared its broken for good. the last time it worked was this morning. I upgraded 1.2.1 nite last and then this morning I tried to open an application (and I did not pass the loadup screen) I hope that did nothing. then after I turned it off...  I tried to turn it on and use the touchscreen and it did not work at all. I want to know if my warranty covers replacement (I was on sprint for more than 30 days) and that so I have to pay anything. someone can give me a solution to my problem with touchscreen or should I just get a replacement

  Please contact palm tech support online at the 877-426-3777. they can help you to test your device to see if it is broken or not.

  If it's broken, then you must submit for repair. the cost of repair is free, since your unit is still under warranty of 1 year.

  You can also opt to view sprint for replacement since they changed their policy of 30 days warranty for 1 year.

• Palm Pre crazy symptoms: 'phone in offline mode', won't charge battery, won't start, message error "an error has occurred that cannot be resolved.

  This is a long description of a series of problems with my new Palm Pre. You can search text to find your specific problem. There is no solution in my post. Looking for possible answers in future responses.

  I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone was working fine. Last night I plugged the phone and updated the operating system. After, I've selected "Done" and went to bed.

  -First set of questions: 'Phone offline', will not charge battery.

  In the upper left corner of the phone, there is the message "phone offline. Although the phone was in charge all night, it reads "battery of 26%. I called the general number of on the Sprint tech support and we tried the following things:

  (1) the phone reboots (press on and hold the power button / stop, then select 'Disable'. After setting down, hold down power button / power stop.)

  (2) to reset the phone (several ways - call tech support so that you do this properly)

  The individual Sprint and then sent me to another tech support person, likely to level 2.

  -Second series of questions: message error "an error has occurred that cannot be resolved;

  #2 Sprint tech support person had me also to restart and reset the phone in a number of ways. In his own words 'we tried all the palm pre stuff I know' and whenever the phone was insensitive. Often, we received the message error "the phone is in offline mode. We did a full erase and after that the phone will not re-start is no longer. At this point, the error message came up saying "an error has occurred that cannot be resolved" that referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky with a translucent box on background with white text.

  #2 Sprint tech support person then me connected with the support of the Palm and the dance continued. Yet once, we tried a whole bunch of reset and restart and the erasure of the options. Palm support asked me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. Although that was the case he had hold the button "volume +" and connect the phone to the charger. This caused a USB symbol will appear on the phone. When the record was complete, I got an error message which could not run the file. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He me transferred to another person from Palm support that works with Mac users.

  Palm #2 tech support person advised me that I should have selected the download option 'mac' on www.palm.com/rom. I verbally walked him through the series of Web pages, telling him it is said that you need Windows (any version) or Mac (whatever version), but that at no time was there a possibility to download another WebOS doctor for different operating systems. After an exchange of views over she told me that she would have to have someone call back me tomorrow.

  -Third series of questions: phone stuck on the USB symbol.

  So for the moment, the phone is completely useless. Not fantastic. I started the mac on Windows 7 and downloaded WebOS Doc and received the same error message. I also ran Windows Vista virtually and received the same error message. Later this afternoon, I head into work to try the same thing on Windows XP.

  In the meantime, I got on this forum and found a thread that has provided a direct link to the necessary file:

  Palm.CDNetworks.net/Staging/ROM/webosdoctorp100ewwsprint.jar

  After downloading this file, I realized could totally be a virus, I was able to get WebOS Doc work on my computer. It took that I recharge the phone before, and now it's on the screen that says 'do not disconnect your phone' and the full file of 3%. Only... it was completed for almost 30 minutes to 3%.

  I hope that Palm will follow-up with me tomorrow, but I'm leaving on a business trip at 7:00 and I would love to have the thing work. All suggestions are welcome, even if you can just tell me how to get her think disconnected safely before my flight tomorrow. I want to get through security with my phone plugged into my laptop.

  Thank you.

  I picked up the phone at the local Sprint store and the sales ago replaced the phone. They were unable to understand what went wrong and, essentially, has declared a complete failure of the unit. I'm sorry that I'm not able to offer better news, but I hope that this info is useful to you.

• Speckled in the Palm Pre screen

  Sprint replaced my Palm Pre because of a defect. Twice, they tried to give me a refurbished device where the screen has a model strongly and irregularly spotted, as if it were very dirty from below. The result is it is difficult to read the text in small print, and I get nauseous since a session extended with the phone. The Sprint Store recognizes that it's new and unusual, and they are at loss as to what is happening.

  Sprint is yet another phone comes in next week, which I hope it will not have this problem, but nobody knows what's going on?

  Sprint has been able to find a phone handed to nine without the mottled screen, so I am now a happy camper.

• Palm Pre GPS does not. Bell = horrible customer service

  I bought a Palm Pre, because GPS available. Unfortunately, after spending an hour on the phone with Bell customer service and technical service Palm, they tell me that the GPS is not functional on the Palm Pre.

  I think that what they mean by 'not supported' is that they have not developed a version of webOS for their specific GPS application. To give you an example of the United States, Sprint and ATT have their provider (TeleNav) to develop a version of webOS software of navigation. Verizon did the same thing (they use a different provider, I don't remember their name, though). Until that Bell has their app GPS provider develop a version of webOS from the customer, you're probably stuck using Google maps. As a side note, I just read an interesting article about a card solution 3rd party you might want to check. It is called BFGMaps and it is currently in beta. More information about this is here: http://developer.palm.com/appredirect/?packageid=com.watchmefreak.bfgmaps

• Office live mail can't connect to Palm Pre please help!

  My email is through office live, where I created my own domain. org. For hours, I tried all of the solutions that have been available online. I called palm pre support and more then I knew the right person trying to help me. No one solution works even Microsoft sent me for palm for an answer. While office live's hotmail, I had to open a hotmail account and pass my email to my .org account to the new account hotmail to get my messages and it creates a new set of problems... How a smartphone does not work if it cannot be used for businesses? I tried to enter the settings for the various ports and inbound and outbound ESMTP, I went to the sprint with their individual store top tech and he tried for three hours before telling me to set up a hotmail account to forward my mail. This is not a solution and causes logistical problems for me and use hotmail is not professional. Help, please!

  Thank you

  Here are the settings. You can thank me later.

  type of mail - POP

  Incoming mail serve - pop3.live.com

  user name - your connection as if you were on the officelive website.

  password - password as if you were on the officelive website.

  -SSL encryption

  # PORT - 995

  outgoing mail server - smtp.live.com

  use sign - on

  Incoming mail serve - pop3.live.com

  user name - your connection as if you were on the officelive website.

  password - password as if you were on the officelive website.

  encryption - STL

  port - 587

• The missing sync for Palm Pre

  Hello

  I have a Palm Pre and I am afraid I do not have my data backed up on my computer (what happens if Sprint goes out of business?  What If I change provider at some point?) so I bought The Missing Sync.  It is loaded with problems, as everyone knows... but I have a specific question and I was hoping someone might be able to help.  All my calendar data must be put on a 'My Computer' account, instead of my account 'Palm profile', in order to synchronize with the desktop computer with this software.  The 'My Computer' account always will automatically synchronize to the cloud Palm/Sprint, or in this passage and I'll have a backup of the computer?  I don't know if Palm and Sprint only synchronize the calendar in the Palm profile account data. Anyone know?

  Thank you!

  Technical support told you that? It's all on the pre and synergy. This link I posted is info own palms on the pre and Google. Sometimes I wonder about the people in the Sprint.

  Yes its up and running and my wife and everybody I think here. What part are you stuck at?

  You have set up a Google/gmail account?

  Did you go in your application email on the Meadow, and then from there to the Preferences section and accounts.

  Scroll down to add an account

  Enter your gmail address and password.

  And identify yourself.

  If I remember well just do it once and it will add the account of the application calendar and the contact application. Don't recall so check again. If its does not for others added in preferences and accounts for each application.

  Now make sure you change the default value of the Palm profile for the Google account when you add a contact. If you have not then it will add contacts to Palm profile and does not appear in Google. It is the same for the calendar.

  Let me know how you got and if its does not work what is looming

• Palm Pre: Server generic Pop authentication errors

  
  

  Ok.. I have more information on that. Tonight, I tried all settings using the WiFi. Since I have Cox as my ISP, I use smtp.central.cox.net as your outgoing mail server, no matter what the Server enter I use or address email that I want in the field "from". Cox blocked all outgoing traffic on port 25, unless it is intended for one of their SMTP servers. Well, to my amazement, as long as I put in the Server SMTP of Cox, it worked. Able to send and receive emails pop. So, which made me think. Maybe, just maybe, it's the same for the Sprint (but why would it? "Maybe the Pre is on a new attribution of IP of style and rules?)

  So I tried. I logged in my sprint.com. Clicked on 'my tools online' and I went to "Create/change password" for "Email Server Password" under "productivity tools". To my surprise, it let me enter a password and actually saved it.

  The strange thing is that he entered my e-mail address as "null". In other words, there is no e-mail address assigned. It is more than likely because "PCS mail" has been removed from characteristics of Sprints for a while now. But I thought since it was saved to a password, there probably used my NAI as the email address. So, I changed the server out to info:

  Outgoing server: smtp.sprintpcs.com
  Use authentication: Yes
  Username: [email protected] (find it in your "device Info"-> 'more Info'-> 'NAI' (bottom))
  Password: * (whatever you place for sub tools online @ sprint.com)
  Port: 25
  Encryption: no

  And boom... worked. Sync'd fine... This raises a question, however: if I turn on the WiFi with smtp.sprintpcs.com listed as outgoing server, COX will block this message. It will allow traffic to send to smtp.sprintpcs.com on port 25. It should be set to go to smtp.central.cox.net. I think that the only real fix for that is to have Sprint (or is this Palm block in the software routing tables? You routers try 'iptables' if it is available. See if they are down on port 25 traffic if it is not intended to smtp.sprintpcs.com). unblock port 25 traffic.

  More to come... I hope that I get more help on this issue, or have a few Palm expert chime in.

  Ok... I thought that more...

  Since they block port 25, in some form or fasion, it is time to try port 465 (SSL). Welp, that works very well without having to use the shit SPRINT above. The problem with my ISP COX configuration was the SMTP Protocol. CENTRAL. COX.NET is the same as SMTP. EAST. COX.NET... which means the same IP, same machine. Well, that throws the SSL certificate. When the first tries to connect to SMTP. CENTRAL, he expects what he is the response from the server. NOPE... He would give his address as SMTP. EAST. So I changed my outgoing SMTP settings. EAST. COX.NET, use Auth: on, Cox username, password Cox, Port 465, SSL. Alto! Worked! It works through my WiFi as well since it is an outgoing Cox server.

  With regard to my pop server personal, same thing. I had a problem with the SSL certificate is not properly. I fixed that and bingo, it worked as well on port 465. So, in conclusion, it seems that Palm has a kind of firewall software running (I guess Iptables) is a drop in traffic on port 25 which is not intended for smtp.sprintpcs.com. Why? Not a clue. Or, Sprint has assigned a new IP range/policy to the GER that prevents the traffic from port 25 is not intended for smtp.sprintpcs.com. Again, I think it's more the (Palm) Pre do not Sprint.

  Now that I have this problem to the top. I'm out! Afterwards!

• For the HP Palm Pre 2

  Hello

  I use palm pre 2, I had the problem recently after reset it...

  It not Signin and messeging 'it is perhaps because of the low network coverage or the setting of the phone to your SIM card must be entered manually.

  now, I do this (IDEA using SIM-India) manuallly but it does not work.

  Please suggest me a solution...!

  Hello and welcome to the HP support community.

  As it has been explained several CIHI, several times in the number of threads, webOS servers have been closed.  No profile of webOS more.  No more backup.  No more App Catalog.

  There are some discussions 'stickied' at the top of this forum discuss this.  Try it, which includes links to articles on bypassing the webOS servers.

• Palm Pre cannot do timed Pause or break closes in a dial string. (e.g. online access to the Conference; Access voicemail; NBR of 10 digits, pause, spindle)

  I called Palm support who told me to use commas for 1 second pauses, even if this was not documented any where ever I could find. After thanking them and hanging up I tried. It does not work. Commas are deleted as soon as you click DONE to save the changes. I called Palm, with the same number of tickets, and they have reproduced the problem. 18 hours later (as promised), they called back to say there is no work around, but software engineering focuses on this offer in a future update.

  Now, I can not access voicemail (1) Office, with House (2) answering machine, voice conference lines (4) (3) cable phone that requires entry of a PIN; (5) launching my own conference for others to compose in bridge.

  Those are often used while I'm driving (auto speed) 1 access key to an integrated chain of 24 characters with 2 breaks is a huge requirement for safety and convenience.

  This will be a major issue for the business users and the fix should be in the next push of software. This cannot be considered a new feature request, it's a bug. Even in charge think commas should work. This seems to be a mistake to design and test.

  [Later note: Although there is an open ticket to Palm, I have also posted here in the hope others would chime if this feature is important to them.] Visibility + Votes = pressure + interest = fixed sooner?  ]

  Features of technology of the Palm Pre are works perfectly for me. I don't know how something this basis exceeded the testers.

  Have you tried 'P' for break?

  Just curious...