C20-isdnlink troubleshooting call

Similar Questions

• Questions call non-Traversal

  Hi all

  I implement some new devices of telepresence:
  Site has
  VCS-control (X8.1)
  VCS-Expressway (X8.1)
  MCU 5310 (4.4)
  C40 codec (7.0.2)

  Site B
  (7.0.2) codec C20
  The site has different subnet

  I have enabled H.323 & SIP on the VCS - C and tested several calls between Site A & b. whenever calls go out H.323, SIP, or SIP to H.323 from the C40 for the C20 or vice versa, that there is no problem. Both sites receive video and audio.
  Whenever I force the same protocol. That is to say, H.323 to SIP for SIP or H.323 and making the same calls, the site B (C20) is not video of the Site (C40). However the C40 receives both video & audio of the C20. What is interesting, is that if I do the same calls of the MCU, which is also in Site A, then there is no problem. So the problem is between the C40 and C20.
  Since I'm not physcally on sites because I do this execution remotely, I can count only on the stats I get from the GUI. I have attached a photo taken of the customer from the screen of the C20.

  Calls:
  Calls crossing
  C40 - C20 H.323 - SIP - call ok
  C20 - C40 H.323 - SIP - call ok
  C40 - C20 SIP - H.323 - call ok
  C20 - C40 SIP - H.323 - call ok
  MCU - C20 H.323 - H.323 - call ok

  Non-Traversal calls
  C40 - C20 H.323 - H.323 - no video received the C20
  C40 - C20 SIP - SIP - no video received the C20
  C20 - C40 H.323 - H.323 - no video received the C20
  C20 - C40 SIP - SIP - no video received the C20

  This suggests that there is only a problem on the C20 in non-traversal calls. I don't want to use licensed traveled between these 2 points of termination.

  Thank you for your help. Any input would be greatly appreciated.

  -Greg

  When you make an H323, SIP call, all media is 'mandated' by the VCS, so they would still work even if they cannot ping each other.  When you do a non-traversal call, media flows directly between the endpoints.

  Ping a C-Series, connect to the codec via SSH (same credentials as the Web browser), and then type systemtools network ping 10.1.1.1

  Where "10.1.1.1" is the IP address of the remote end point.

• HP 15-f233wm: USB NOT WORKING

  I recently bought an HP 15-f233wm laptop.  I tried to connect my USB drive to the usb port.  the drive won't open or same recongize the USB.  Im not sure why.  Help, please.

  Hi there @djdelosantos,

  Thank you for visiting the Forums HP's Support and welcome!  I understand that you have a problem with your USB connection.

  Have you done all your Windows updates?

  Have you tried to update the currently installed driver in Device Manager?

  Have you tried to use the Assistant de Support HP to bring all pilots that need to update?

  Here is a link to the HP Support Assistant, if you need it. Simply download and run the application and it will help with the software and drivers on your system that need updated for Windows 10.

  Here is a document troubleshooting called connections troubleshooting USB (Windows 10: 8). Please follow these steps in troubleshooting provided.

  You can also try to use the Microsoft Fix tool. Here is the link for the fix for Microsoft Solution Center.

  When we came to a resolution, please share what has worked for you with others by marking this post as an acceptable Solution. If you do not want to show your appreciation for my efforts today, please take a second to click the Thumbs Up button below.

  If please re-post and let me know the detailed results of all the troubleshooting steps in this post.

  Can't wait to hear from you!

  Have a great day!

• C310a: HP Photosmart CN503A

  Hello

  In fact, I have 2 problems:

  1. the printer will print absolutely fine when printed after scanning of a document (print is black), however, if I'm going to print an e-mail message, printing is so light that I see about.

  2. the printer stops and restarts itself.

  Hoping someone can help before I have time to buy a new one.

  Thanks a lot for your time!

  Hello! Welcome to the @lmoor forums

  I read about the problems you had with your Photosmart C310 printer and I tried to answer with my suggestions.

  Jump the first problem with the engravings showing print quality problems at the moment, I want to address the printer stop under its own first, as it is a hardware problem and will have to be resolved first.

  Please try all the steps in this guide:

  The HP product turns off several times

  If the continuous printer turns off by itself once you are done troubleshooting, call HP Technical Support directly for you learn about your options of the printer that you will need a replacement or trade.

  If the printer is more turns, solve print quality problems as follows: fixing the problems of quality of printing to the HP Photosmart Premium e-all-in-one printer series (C310)

  I hope that the problem has been resolved for you once the diagnosis is made.

  However, if problems arise again, here are the coordinates for you call HP.

  Join our technical support to the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  

• 4 years old Vostro 460 is not fuel.

  so called and been subjected to a long troubleshooting call how the Dell person sold me a new MOBO.  After installation in a proper way, I try to start the system.  Fans turn for about a second and then nothing happens.  Not until the light to the switch.  The power supply has a green led constant on.  the small chip MOBO lights orange/orange fixed. In my view, that it has the power to print top.   Any help would be greatly appreciated.

  This system was recently upgraded to windows 10.  I only have the system Windows 7 original disk.  Ugh... and Ugh.,.

  Hi Rockmond,

  Please write to the Dell Community Forum.

  Please try again the procedure from the link below:

  http://Dell.to/1WNJ1gp

  Please private message us the serial number of the system as well as your login email.

  (Note: Please do not mention the id of service tag or by e-mail on the public forum because it contains your personal information).

• SX20 - dual display does not work as expected

  Español version. Spanish version

  Hola a todos.

  I have a Cisco SX20 dumb terminal license dual display. Tengo tambien UN con C20 the same license.

  1 - Cuando el C20 esta idle muestra el video en ambos monitored, TR dá local PC en the contenido entrada, entonces lo muestra in el Monitor 2.

  2 - Cuando el esta SX20 slowed muestra el video local solo el monitor 1, TR dá a PC en the contenido entrada, entonces lo muestra in el Monitor 2.

  3 - Cuando el C20 Esta en llamada, el video remote is ve en el monitor 1 y el video local to ve en el Monitor 2. Al compartir el monitor 1 muestra el contenido video remote y del video PIP local, el Monitor 2 muestra el contenido.

  4 - Cuando el SX20 Esta en llamada, el monitor 1 muestra el video remote y del video PIP local, el monitor 2 gray hasta permanent that envia contenido.

  Al final dejo lo descrito representando imagenes.

  How puedo hacer para as local video el y remote del SX20 is monitored separately cuando en muestre no is envia contenido?

  Esta el archivo del terminal config Editor

  English version. Frances version:

  Hello, everyone.

  I have Cisco and C20 SX20 endpoints. Both with dual display of the license.

  1. when the C20 is inactive, monitor 1 and 2 show the local video. If I connect a PC to the content source and then the monitor 2 shows.

  2 - when the SX20 is idle, just monitor 1 local video shows. If I connect a PC to the content source and then the monitor 2 shows.

  3. when the C20 is a call, 1 shows the remote video monitor and monitor 2 local video. While content sharing monitor 1 video shows distance and PIP local video, monitor 2 displays the content.

  4 while the SX20 is a call, monitor 1 video shows distance and PIP local video, monitor 2 gray yet. While content sharing monitor 1 video shows distance and PIP local video, monitor 2 displays the content.

  At the end are 2 pictures that show the problem.

  I want to watch the video video in separate screens where the content is not sharing (SX20) remote and local. How can I do?

  The xconfiguration endpoint is attached.

  Note: Sorry if my English is not so good.

  Sharong content:

  

  No sharing of content:

  

  I hope you can help me. Thanks in advance

  Hello Sharong-

  Change the following two parameters on your codec, and this should help you to what you want.  When TC6 came out and Cisco introduces new options of selfview, it changed how the codec have behaved and treated the selfview when using dual display.

  Video SelfviewDefault FullscreenMode: OnVideo SelfviewDefault OnMonitorRole: Second

  When content is sent, it will display on your secondary display selfview becomes a GLITCH on the first view  OnMonitorRole will on your second screen selfview when content is not displayed, and modepleinecran make selfview display full-screen when it is on the second screen instead of a PIP.

  For more information, you can take a look at the following bugs: CSCuh04746 and CSCuf74115.

• Static severe Audio connection endpoint Polycom HDX series

  Greetings,

  I'm looking for ideas on the question.

  We experience severe (and immedate, connecting) levels of static audio when Cisco (SX20 or C40) endpoint connects to a Polycom HDX endpoint.  Cisco endpoints are running TC7.2.1.  This doesn't happen when you connect between Cisco endpoint to an endpoint of Polycom VSX.

  If HDX endpoint connects to a Cisco endpoint, in addition, there is no problem.  This only happens during a call from Cisco to HDX endpoint.  All connections are made via H.323 SIP not.

  All units are stored on the same device of control VCS.  VCS rolls X8.5.1 and shows no errors or questions.

  Any thoughts would be appreciated.

  Thank you

  -TM

  This is a bug in TC7.2.1

  See here

  CSCuq94402

  CSCur78783

  Symptom
  Get a white noise for audio and not video

  Condition
  Use TC7.2.1 and Polycom with software version 3.0.5 and call using H323 with active encryption.

  Workaround
  Disable encryption, call using SIP, downgrade from TC7.1 or earlier version of Polycom or wait for TC7.3.0 and xConfiguration H323 1 encryption KeySize value profile: Max1024bit

  We have disabled encryption until TC7.3.3 is released.

  7.2.1 is originally models C20 revive the call

  7.1.4 has vulnerability shellshock

• PROBLEM REINSTALLING ACROBAT PRO XI for disable

  PROBLEM REINSTALLING ACROBAT PRO XI and BRIDGE

  I bought a new Macbook Pro. In the process of migration of files from my previous laptop age of six year, I made the mistake of uninstalling my Adobe CC applications without first disable each one. (I must add that I have CC on another computer at home. I know that the problem of three computers with CC apps, I try to have only two. My old laptop is removed.)

  Troubleshooting call to reinstall, disable and uninstall again.

  When I uninstalled Acrobat Pro XI, it has disappeared from my computer. However, trying to reinstall, Adobe Application Manager says acrobat's "up-to-date". I saw no way to reinstall. So, I copied the XI Acrobat Pro to my other computer and it drags on my old laptop, hoping she work long enough to reinstall and turn off. PDF opens briefly, but I get an error 'Problem of Configuration, error 1', and then it closes.

  Regarding the bridge, the said Application Manager is up-to-date, but trying to reinstall in order to turn off, I get an error that my (10.6.8) operating system on the old laptop is too old to reinstall bridge CC.

  Can you help me to solve these two problems, so that I can get with the help of my applications Adobe CC on my new computer laptop?

  Thank you in advance,

  David Alcorn

  [info removed - kglad]

  with a subscription to cc you are allowed installation on an unlimited number of computers.

  However, you can only sign on, at most, two computers at the time and you must be logged in opening programs cc.  already open programs seem to work perfectly, even on a 3rd computer but I have not tested who carefully and I rarely do it (by mistake).

  and you do not enable the programs of cc.  you connect.

  you disable programs cc.  you disconnect.

  and xi acrobat could come from your subscription of cc, but that is not the last acrobat and makes me wonder if you have a perpetual license, cc subscription or both.

• Call PC solutions, allegedly on behalf of Windows/Microsoft for troubleshooting

  I received a call from Jenny who asked that I perform a 'windows key + R"function on my laptop to get the license number.  She claimed that my computer has informed them that the Windows operating system has been hacked and that it would solve the problem.  I asked to know how my computer it is advised and even once, she claimed that they worked on behalf of Microsoft and Windows to deal with these issues.  I ran 'Jenny' through the gammit to act stupid as to how to do a 'windows key + R"she me extremely frustrated with me and transferred me to her supervisor"Dexter Gray. "  Dexter with her dashing British accent, speaking faster than lighting, jumped immediately told me to fill the same function, which again I've acted stupid and questioned as to how he got my cell phone number which he has had no response.  Maybe Dexter was VERY upset with me, honor the philosophy 'time is money', as I do, so once again he has given the same song and dance "was contracted to repair these problems, there are many companies that do this for them, we're just trying to help you to" as Jenny gave and rambled immediately "you just need to press windows + r".  However, as I ran Jenny and Dexter through the "I do not understand the keys on which, now, where is that key, and now again you have my number if I don't call you for a repair? and by the way Dexter I am confused at this point, as I Googled it just as we speak and there are many reports fraud and warnings of cyber crime", Dexter said those were inaccurate.  Dexter made the fatal mistake - it allowed me to walk him on his fate, he shouted: "there are many companies that make PC troubleshooting, your cell phone number is in the database, is how make us money, and is not cyber crime because we do not charge you for troubleshooting".  Currently, Dexter has revealed exactly why he called, and how he called.   After Dexter hiking hissy on the phone I let himknow that I had recorded the call and he asked if there was what he wanted to say directly to the Attorney general of the United States of America during its recording.  Dexter has hung up on me.  Now that was just rude!

  Personal information deleted by the moderator. Please see the Community Microsoft frequently asked Questionsfor more information on how you can protect your privacy.* *.

  It is a massive scam.  They fool you by looking at some random log file that doesn't mean anything, then ask that you need their help.  It's all wrong: Microsoft (or anyone else) NEVER will call you to give you "help" like this without to be invited.  If you want to help, it begs, person not "cold call" you like that, unless they are a scam.

  Don't give them money, don't let them access your computer and bring it to the FBI.  Here are some resources and links of MVP, MVP MS SpiritX colleagues

  ===========================================================
  ===========================================================

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
  (FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
  (BJA).
  http://www.ic3.gov/complaint/default.aspx

  Can Tech Support: Don't fall for it:

  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

• CUCM troubleshooting, I say if CUCM receives a call?

  Hello

  I'm trying to better understand and troubleshoot my CUCM environment. I have 11.5 CUCM, a CUBE router and a SIP ITSP provider as my connection to the PSTN.

  I have outgoing calls of internal numbers, work can call and voice call works fine, but I can't incoming calls to work.

  I think that my router CUBE is transfer of calls to CUCM because when I debug voice ccapi inout the result indicates the correct dialpeers incoming and outgoing are set accordingly.

  So I think my cube tells me it transfers calls correctly but when I call from my mobile (cell) phone to inside the phone rings and goes finally to the voicemail SIP providers.

  Is there any command I can run on the CUCM to solve this? To see if CUCM Gets the call? And then if she gets the call, why its not connecting?

  Thank you very much

  Tom

  Well, it worked, outgoing proxy command is used to route the SIP Messages to the outbound proxy. You can even use proxy on each dial-peer.

  Please note if found there.

  Thank you

  Haris

• do C20 to call outside 8.6 CUCM

  Hi Experts,

  I have in my project C20 telepresence and 8.6 CUCM, I want to be able to call remotely, and I want to know what I have to do to 8.6 CUCM and voice gateway if needed. Some people told me I should do NAT, but I don't want to do NAT. I want to make it through by CUCM 8.6. And what is the possibility to appeal through URI in CUCM 8.6.

  Thank you for all

  Mohammad Saeed

  For voice calls, just register your C20 against CUCM and it'll work just like any standard Cisco VoIP phone. (And so use whatever the gateways/SIP trunks you got set for the external connectivity)

  If you want to make video calls outside CUCM, then you must make some changes to the CUCM. Basically, you'll want to be able to make/receive the SIP (or maybe H.323) calls on the ' net. Exactly what are the changes will depend on what you want to do, but my money is on that you need to have somewhere of the VCS in the mixture.

  GTG

• Troubleshooting inbound and Out bound call script

  Please explain all the troubleshooting steps that would be needed: -.

  (1) if there is a call from PSTN n/w for the ip phone and the call fails?

  (2) If you call from the ip to the PSTN network telephone and you get a reorder tone?

  Consider that the transfer of high and appropriate the phone DID is done and all the config. is perfect, I just have the idea that everything is enabled

  for example. gateway on CSS, RL & a RG... etc...

  Thanks in advance for any responses and troubleshooting assistance.
  
  

  What is your type of PSTN trunk?  SIP, PRI, POTS?

  You always want to start with debugging on the Gulf war to see if the call made here, and if it fails, if all is good you can watch CUCM dialed number Analyzer to see if the routing configuration is OK, so which confirms all good then CM traces must be examined.

  HTH,

  Chris

• Call between C20 composition of address Ip without VCS

  Hello

  Anyone know if it is posible to establish a communication between two Codec C20 dial only the IP of each endpoint, without registering endpoint for VCS.

  Concerning

  Jon

  Set this configuration and you're good to go.

  xConfiguration H323 profile 1 CallSetup Mode: direct

  xConfiguration H323 NetworkServices Mode: on

  Kind regards

• Audio problem C20

  Hello

  I'm troubleshooting an issue at a customer. They have several C20 codecs in the same building. Quality of service is configured to be the same for all the endpoints C20. One of these endpoints is having problems with the audio (one-way). It is not a permanent problem, but it happens once or twice a week.

  This problem always involves the same codec. It is a codec C20 old software: TC3.1.1.220240

  I made several test calls but could not reproduce the problem. I asked the customer to keep the date and time when this takes place it, that way I could find the following error messages in the audio0.log log file:

  Jan 30 16:07:09 (none) audio0: Err:AUDLOCALIN_doecReferenceDataHandler: Redundant ls reference buffer received, . Jan 30 16:07:09 (none) audio0:  !AUDLOCALIN-0 <- AUDLOCALOUT-0 AUDLOCALIN_ec_reference_data  S:Ready Jan 30 16:07:09 (none) audio0: AUDLOCALIN_inputDataHandler: Orion loudspeaker ref not started Jan 30 16:23:23 (none) audio0: E functional/audio/codec/fsm/aud_dectask.c(1466) AudDec_storeInputBuf Dec 2, std AACLD: Input queue full, dropping  Jan 30 16:23:23 (none) audio0: E functional/audio/codec/fsm/aud_dectask.c(1466) AudDec_storeInputBuf Dec 2, std AACLD: Input queue full, dropping  Jan 30 16:23:25 (none) audio0: E functional/audio/codec/fsm/aud_dectask.c(1466) AudDec_storeInputBuf Dec 2, std AACLD: Input queue full, dropping  Jan 30 16:23:28 (none) audio0: E functional/audio/codec/fsm/aud_dectask.c(1466) AudDec_storeInputBuf Dec 2, std AACLD: Input queue full, dropping  Jan 30 16:23:31 (none) audio0: E functional/audio/codec/fsm/aud_dectask.c(1466) AudDec_storeInputBuf Dec 2, std AACLD: Input queue full, dropping  Jan 30 16:23:31 (none) audio0: E functional/audio/codec/fsm/aud_dectask.c(1466) AudDec_storeInputBuf Dec 2, std AACLD: Input queue full, dropping  Jan 30 16:54:00 (none) audio0: E functional/audio/codec/fsm/aud_dectask.c(1466) AudDec_storeInputBuf Dec 2, std AACLD: Input queue full, dropping  Jan 30 16:54:00 (none) audio0: E functional/audio/codec/fsm/aud_dectask.c(1466) AudDec_storeInputBuf Dec 2, std AACLD: Input queue full, dropping  Jan 30 17:01:47 (none) audio0: One sec of audcstd_off packets: changeing codestd ot AUDCSTD_OFF Jan 30 17:02:20 (none) audio0: One sec of audcstd_off packets: changeing codestd ot AUDCSTD_OFF Jan 30 17:03:13 (none) audio0: One sec of audcstd_off packets: changeing codestd ot AUDCSTD_OFF

  As I said QOS is configured exactly the same thing for al C20. This would be a hardware/software problem? Or should I study the network further?

  Thanks in advance for your help,

  Best regards

  Wouter

  Hi Wouter,

  Good to hear that the problem has been resolved with however we strongly recommend to install the latest codecs

  If not the latest version then at least to TC 5.1.6

  Thank you

  Ravi kr.

• Failure to call on the iPhone 6 & stall Messages

  I just recently updated my software 10.0.2 and since I was I had service problems as my messages that I send to pick up and send some minutes later and I'll lose the service outdoors where I should have service and my phone calls fail. Does anyone else have this problem?

  Hey K, stars

  Thank you for being a part of the communities of Apple Support.

  If I understand your message that you encounter some problems centered around losing a cellular data on iPhone connection.  In order to get this issue solved please follow through the troubleshooting steps in the article to support linked below:

  If you cannot connect to a cellular network or cellular data

  See you soon.