C20 / VCS disconnect

Similar Questions

• VCS DISCONNECTION PROBLEM

  I have assistance who need the situation on VCS running X7.2 version.

  I can't kill a call that was for days... When I try to disconnect there. When I look at details is States 'cancellation', but does not die.

  Any ideas... The call comes from a neighbor, I put in place with other VCS.

  I haven't restarted the system in more than 196 days.   I have a few other calls via the old 20hours and they specify also (cancellation).

  I also called the site hosting the other VCS and without registration it has do with the information I have on my VCS.

  Ideas also if I SSH in the area what is the command line syntax to perhaps force disconnection it?

  We saw the problem similar and same weird outdated records. A reboot of the VCS solved the question - of course, this is not ideal, but it only a computer!

• Int TCS with multiway call recording

  Hi team,

  We have a network of C20, VCS, MCU, TMS, TCS.

  We want the user to perform a recording of calls. The procedure we follow is:

  (1) endpoint A calls the end point B

  (2) point endpoint A Endpoint B highlights waiting

  (3) point ending A call recording allias

  (4) end A point selects JoinCalls

  Call failed

  Endpoint one can see the MCU Conference Conference MCU is created on the MCU join fails, but the end point A ends with 2 calls on hold and other assets.

  If we make with the procedure to join the calls with 3 endopoints it works OK.

  Could someone help me shed some light on this issue?

  Kind regards

  Federico

  Hi Federico. Sounds like you using Multiway on VCS and MCU. Is this fair? Now TCS does not support RouteToMc or SIP refer to the transfer. I need to see the SIP to make sure. TCS but currently does not support what I know. You may be able to use the conductor if you have deployed in the environment of the user. I hope this helps.

  VR
  Patrick

  Sent by Cisco Support technique Android app

• Calls disconnect unexpectedly after a fixed period of CODIAN and VCS

  I have the following problem:

  Media codian blade use the VCS control as a goalkeeper.

  One day, when do the new conference of the codian (or MSD)... AFTER 2 hours and 15 seconds, the present end point at the Conference to close the connection. In the paper, I see messase 'normal clear call '.

  In the debugging of vcs log, I see in the same second:

  in the log, I see the call disconnected... message endpoint leave the Conference with number 3315 (is the virtual room)

  the first request was born form point endpoint or the codian? the programmer, there are the same time.

  I don't know what can do to see if it is present a timer in the VCS control configuration.

  Until there are, the problem was not present. I don't know what is coming.

  Is possible that endpoint to signal to close the Conference?

  Thanks for your help

  FCostalunga

  ECO

  Unfortunately, these screenshots and the event of VCS log extract provide really enough information to explain why the call drops, and I therefore recommend that you open a case with TAC so that appropriate newspapers can be collected to solve the problem more far.

  Best regards

  Andreas

  Reuse an existing one (currently registered for VCS) C20 with CUCM 8.6.2

  Hello friends...

  I have existing C20 which is registed to the VCS control running Software version: TC6.0.0.876266.

  Now, I thought of trying to save this to my 8.6.2 CUCM end point. I know that there is a different firmware (file Release TC5.1.3 - COP CUCM) who should be responsible on this endpoint before it can register.

  I looked for Cisco docos but they all assume that the Endepoint is already running a friendly of CUCM (file COP) endpoint. No cover that I could find the steps on how to get the file of the Conference of the PARTIES on the endpoint.

  Unless he can can be loaded via the CUCM by registering to the CUCM? But my question, it'll still join CUCM if he does not run the

  CUCM friendly (COP file) on the endpoint.

  Any thoughts on this will be appreciated.

  Kind regards

  Hello

  You're poorly understand the concept. C20 and an other TC end points do not have a special firmware to run on CUCM. The COP file that you install on CUCM is just a package to contain the common endpoint upgrade file, the same file that you can download and install manually in your endpoint.

  You can then go ahead and enter them on CUCM 8.6.2 is running the same version you, TC 6.0.0.

  This document contains all the instructions you need:

  http://www.Cisco.com/en/us/docs/Telepresence/endpoint/codec-c-series/TC5/administration_guide/cts_endpoint_administration_ucm86_quick_start_guide_tc50.PDF

  Concerning

  Paulo Souza

  My answer was helpful? Please note the useful answers and do not forget to mark questions resolved as "responded."

  Call between C20 composition of address Ip without VCS

  Hello

  Anyone know if it is posible to establish a communication between two Codec C20 dial only the IP of each endpoint, without registering endpoint for VCS.

  Concerning

  Jon

  Set this configuration and you're good to go.

  xConfiguration H323 profile 1 CallSetup Mode: direct

  xConfiguration H323 NetworkServices Mode: on

  Kind regards

  Restart VCS without session disconnection?

  Is it possible to ensure that I can restart my sight connection to the server without causing my client sessions disconnect?

  -Gunnar

  Right - I figured this out.  The parameter is NOT the global setting, I did reference.  It's purely for the initial connection view client to server before the actual creation of the session.

  The desired setting is under configuration, servers - change the settings of the server down and tick the box enable "direct connections on the desktop.  Just tested with RDP and PCoIP and works a treat.  Session remains open if I restart the management server connection.

  Reno

  do C20 to call outside 8.6 CUCM

  Hi Experts,

  I have in my project C20 telepresence and 8.6 CUCM, I want to be able to call remotely, and I want to know what I have to do to 8.6 CUCM and voice gateway if needed. Some people told me I should do NAT, but I don't want to do NAT. I want to make it through by CUCM 8.6. And what is the possibility to appeal through URI in CUCM 8.6.

  Thank you for all

  Mohammad Saeed

  For voice calls, just register your C20 against CUCM and it'll work just like any standard Cisco VoIP phone. (And so use whatever the gateways/SIP trunks you got set for the external connectivity)

  If you want to make video calls outside CUCM, then you must make some changes to the CUCM. Basically, you'll want to be able to make/receive the SIP (or maybe H.323) calls on the ' net. Exactly what are the changes will depend on what you want to do, but my money is on that you need to have somewhere of the VCS in the mixture.

  GTG

  C20 will not save SIP of login/password authentication after upgrade to 6.2

  I have improved my 5.1.8 to 6.2.1 C20 and it would record is no longer with VCS with message 401 Unauthorized.  I noticed that the SIP profile 1 authentication LoginName and password were empty.  When I try to add the information of user name and password in these areas they save initially, but when refreshing or return to the configuration page later they are white again.  If I downgrade to 5.1.8 and re - enter the credentials, everything works.

  Any ideas?

  Thank you!

  Hi Ribo,

  Looks like you're hit bug CSCuj48259

  workaround is to use the device on TC 5.1.8

  CUCM (8.6 - 9) or VCS

  in the new videoconferencing infrastructure, which is the best option, only CUCM or VCS with CUCM?

  What is the future of VCS, if new versions of ex60... ex90 c20 sx20... come with direct integration with CUCM?

  Thank you all

  My Adviser for any installation of greenfield is to use CUCM; However, it does not entirely replace VCS, and it should in the near future. Here are some examples:

  • VCS control is always the product of call control recommended for video customers other than Cisco (Polycom, Sony, generic H.323, etc.). This is also the case for other types of interoperability (for example IPv4 to IPv6).
  • VCS control is always necessary for the travesal firewall Ascend/H.460 to work with VCS Expressway. Any call to the Internet would be CUCM--> VCS - C--> VCS - E--> Internet.
  • VCS Expressway is always required for any client capable non-AnyConnect located on internet to register; CUCM is not intended to be directly Internet facing.

  CUCM is Cisco Lighthouse call control platform and this will be the design choice by default unless one arrises specific requirement that excludes it. Perhaps, if the client doesn't have a Cisco UC today and don't ever be (which seems unlikely that frankly), you may be able to justify a VCS approach only. The days of a compartmentalized video compatible infrastructure seem well numbered.

  Please remember useful frequency responses and identify useful or correct answers.

  Standalone Cisco C20 do not compose the DNS addresses

  Hello :)

  C20 Cisco used to be registered in VCS, but things have changed so it now works as a stand-alone device. I made the following changes:

  • Call mode changed to "Direct".
  • Changed the default protocol to "H.323".
  • Gave him a public IP address

  Now the system can place video calls with other systems successfully using their public IP addresses.

  Problem:

  When I try to call other video systems using the dns addresses (e.g. [email protected] / * /) the call drops immediately. I set the DNS addresses in the network settings, but I get the same results.

  Can someone help me to solve my problem?

  Software version: TC 2.X.X

  Please do not tell me to upgrade to the latest version of the software. C20 reached EOL, so I can't get smartnet contract for her. But I'm sure that numbering of the same DNS addresses from the TC 1st version 1. Also we cannot throw this system right now because it is working and we have no budget for another system.

  Thanks in advance.

  Clarence

  Please do not tell me to upgrade to the latest version of the software. C20 reached EOL, so I can't get smartnet contract for her.

  I'm going to do, but you must switch your codec to the latest version of the software, it can also solve this problem.  That said, you can request a release of the TAC for free key by using the notice because of following in your codec version TC7.x and the software security vulnerabilities.  Reference just Advisory cisco-sa-20141222-ntpd when contacting TAC.

  You could also hit this bug: CSCtr32399, but who grew up in the TC4.x software.  This is the only mention of H323 DNS composition that only appears in the search for bug.

  TC6 Firmware - call disconnects after 2 hours

  Hi all

  Our client complains that after the firmware update on the endpoints of telepresence (C40, C60, EX90) to TC6.x, there are two questions:

  1 end with TC6.x points will disconnect after 120 minutes to be connected to any appeal initiated by the remote end.  They will not cut the minute 120 if the TC6.x Unit has initialized the call.

  2 end points with TC6.x cannot connect to units MXP running F6 or earlier.  Since we MXP Codec Software F6 and F5 this is causing problems with the calls point to point.

  They have units with the TC5.1.6 software which have no problem at all. The only thing among others as the routers and switches is a VCS controller.

  Anyone has any ideas on what is the cause?

  Thank you

  John

  In TC6, we turned silently on TCP KeepAlive for the session h225 running with the default time of linux tcp_keepalive_time of 7200 seconds.  That would probably explain the disconnection to 120 minutes which sees the John after moving from TC5.1.6.

  I would also say that if this is the case, there is something which is tcp to the current between the two devices.  The firewall is also my first thought.  Perhaps WAAS on a router?  Sometimes you can get a clue that this is occurring by comparing the tcp ack/seq/windowsize header to see if it is different between the sending to the receiving side for the same package.  Something like 'tcpdump-s0 w /tmp/h225.pcap port 1720' root must limit the collected output.

  The TC6 troubleshooting located here would be a good reference in newspapers and tcpdump to use for troubleshooting signaling related issues:

  http://www.Cisco.com/en/us/docs/Telepresence/endpoint/codec-c-series/TC6/troubleshooting_guide/tc_troubleshooting_guide_tc60.PDF

  The example uses this doc does not filter the traffic and John you do not want to limit the output of tcpdump only for signalling interesting to avoid problems with the size of the OCAP collected file.

  We have a bug open better control KeepAlive on the session h225 (CSCub20591) but not clear if/when it will be executed and for now if there is something that is expire tcp sessions in the network, changes will be made here to avoid this problem.

  For the 2nd question, I'm not aware either a problem with older MXP but your approach Martin to try a later version of the software would also be what I would recommend.  If you need to solve problems with old software MXP TC6, the same troubleshooting guide h323 newspapers are where you want to focus on to see where in the handshake the call fails and compare this output between TC6 and TC5.1.6 as to what has changed that can have an impact on this.

  Cisco VCS X6.1 and MS Lync 2010 over TLS

  Hi all!

  I have a problem of integration CiscoVCS (X6.1) and Lync 2010.

  I couldn't configure control VCS to Lync connection over TLS, but I've done with TCP.

  If I try to TLS, there is detail = "bad packet length", event = 'Outbound TLS negotiation Error' records in the control of VCS event log.

  The VCS and Lync certificates are of the same CA approved with their FQDNs as object names and the VCS and complete Lync with EDCS are in the DNS system. Of course, VCS and complete Lync, what subjects of certificates, used in VCS approved area and host of destination trust app Lync.

  Calls for VCS is the intellectual property of the EFF Lync. We use no HLB and administration. Also, VCS is autonomous, without any load balancers or clustering.

  Lync signaling is done, but as I see it, VCS cannot send the data back.

  Lync is on Server 2008 R2 x 64

  Thanks for your suggestions!

  In reflection of the c20 position, what image software do you run on the VCS?

  with:

  s42700x6_1_0.tar.gz     21-Apr-2011 12:39  266M
  
  or without:
  
  s42701x6_1_0.tar.gz     21-Apr-2011 12:43  266M
  

  encryption?
  
  

  Cisco VCS error: temporary failure / new necessary connection

  Hi all
  I am writing this new post for support to the installation of the VCS (VCS Expressway + control) system.
  In my case, I have 4 levels of firewalls (Juniper A - Checkpoint - Highway - Checkpoint - Juniper B - Control), where A is external genever that performs NAT.
  At this point, I can make calls back and forth if I place the video-terminal external between Juniper and the control point (with a private address). If I try to put the video-terminal outside Juniper a NAT on this FW clearance and enable NAT application on the highway (with the public IP address), the call rings, but when the internal video-Terminal accepts the call, so that it that the call is connected (no audio), the appellant continues to sound as if no one answered.
  Go to see the logs on the systems I have this message in venture capital:

  Temporary failure / new necessary connection

  go and see the details I have:

  Call disconnected, Message sent, Grželj = ' temporary failure of Q.931 Cause, H.225 Cause: new necessary connection, more info: None.

  A that someone already had this problem? Someone who can help me to locate where is the error?
  Thank you very much!

  Greetings
  Federico

  Federico,

  for traffic between VCS - C and VCS-E, the following ALG could impact:

  SIP

  Q931

  RAS

  H245

  In other words, all those which you have listed outside of RTSP. I would recommend that disable you SIP, Q931, RAS and H245 ALG, at least for the exchanged traffic between VCS - C and VCS-E.

  Let us know how it goes

  -Andreas

  Number VCS Expressway TLS

  I installed highway for edge of collaboration, and it works very well for Jabber for Windows.

  But when I tried Jabber for Mac (9.6), telephone services, and voicemail are connected, but not the IM service. Same thing for Jabber for iPhone and iPad.

  When I checked the event log, it is said

  "" "traffic_server [26816]: event ="sending HTTP error response"Status ="407"reason ="Proxy Authentication Required"

  "TVCS: Event ="rejected registration"reason ="unknown"

  "TVCS: Event ="TLS negotiation error entering"detail ="error no. SSL available, probably disconnect remote"

  Any idea?

  Furthermore, I use self-signed certificates, according to the VCS certificate deployment guide and the deployment of MRA guide.

  Your Instant Messaging worked when Jabber is internal? Have you tried a new version of jabber 9.7 or 10.5?

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  Similar Questions

  • C20 / VCS disconnect
  • VCS DISCONNECTION PROBLEM
  • Int TCS with multiway call recording
  • Calls disconnect unexpectedly after a fixed period of CODIAN and VCS
  • Reuse an existing one (currently registered for VCS) C20 with CUCM 8.6.2
  • Call between C20 composition of address Ip without VCS
  • Restart VCS without session disconnection?
  • do C20 to call outside 8.6 CUCM
  • C20 will not save SIP of login/password authentication after upgrade to 6.2
  • CUCM (8.6 - 9) or VCS
  • Standalone Cisco C20 do not compose the DNS addresses
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  1 February 14:10:54	"" "" "" TVCS: event = "call disconnected" Service ="H323" Src - ip = "media_blade_ip_address" Src-port ="63029" type-aliases-Src = "H323" CBC-alias ='3300"CBC-alias-type ="E164"CBC-alias ='3315" Dst - ip = "ip_Endpoint" serial number Call = "62c91b6e-4cc5-11e1-b738-0010f320109c" Tag ='62c91c86-4cc5-11e1-9c2b-0010f320109c"Protocol ="TCP"Level ="1"elements UTCTime ='2012-02-01 13:10:54, 904"
  1 February 14:10:46	"" "" "" "TVCS: event ="Message sent"Service ="H.245"Message-type ="CloseLogicalChannelRequest"Src - ip ="IP_VCS_CONTROL"Src-port ="15741"Dst - ip ="ip_Endpoint"Dst-port ="9012"call-number ="62c91b6e-4cc5-11e1-b738-0010f320109c"Tag ='62c91c86-4cc5-11e1-9c2b-0010f320109c" detail = "LCN:62" Protocol ="TCP" Level = "3" elements UTCTime = '2012-02-01 13:10:46, 935"
  1 February 14:10:46	"" "" "" TVCS: event = "Message received" Service ="H.245" Message-type = "CloseLogicalChannelRequest" Src - ip ="media_blade_ip_address" Src-port = "63028" Dst - ip ="IP_VCS_CONTROL" Dst-port = "15577" call-number ="62c91b6e-4cc5-11e1-b738-0010f320109c" Tag = "62c91c86-4cc5-11e1-9c2b-0010f320109c" detail ="LCN:62" Protocol = "TCP" Level = "3'elements UTCTime ='	1 February 14:10:46	"" "TVCS: Event =" Message sent "Service ="H.245"Message-type ="CloseLogicalChannelRequest"Src - ip ="IP_VCS_CONTROL"Src-port ="15741"Dst - ip ="ip_Endpoint"Dst-port ="9012"call-number ="62c91b6e-4cc5-11e1-b738-0010f320109c"Tag ='62c91c86-4cc5-11e1-9c2b-0010f320109c" detail ="LCN:61" Protocol ="TCP" Level = "3" elements UTCTime ='2012-02-01 13:10:46, 925"
  1 February 14:10:46	"" "" "" TVCS: event = "Message received" Service ="H.245" Message-type = "CloseLogicalChannelRequest" Src - ip ="media_blade_ip_address" Src-port = "63028" Dst - ip ="IP_VCS_CONTROL" Dst-port = "15577" call-number ="62c91b6e-4cc5-11e1-b738-0010f320109c" Tag = "62c91c86-4cc5-11e1-9c2b-0010f320109c" detail ="LCN:61" Protocol = "TCP" Level = "3" elements UTCTime ='2012-02-01 13:10:46, 925"
  1 February 14:10:46	"" "" "" TVCS: event = "Message sent" Service ="H.245" Message-type = "CloseLogicalChannelAckResponse" Src - ip ="IP_VCS_CONTROL" Src-port = "15741" Dst - ip ="ip_Endpoint" Dst-port = "9012" call-number ="62c91b6e-4cc5-11e1-b738-0010f320109c" Tag = "62c91c86-4cc5-11e1-9c2b-0010f320109c" detail ="LCN:1" Protocol = "TCP" Level = "3'elements UTCTime ='	1 February 14:10:46	"" "" "" "TVCS: Event ="Message received"Service =" "H.245" Message-type ="CloseLogicalChannelAckResponse" Src - ip = "media_blade_ip_address" Src-port ="63028" Dst - ip = "IP_VCS_CONTROL" Dst-port ="15577" call-number = "62c91b6e-4cc5-11e1-b738-0010f320109c" Tag ='62c91c86-4cc5-11e1-9c2b-0010f320109c"detail ="LCN:1"Protocol ="TCP"Level ="3"elements UTCTime = '2012-02-01 13:10:46, 915"
  1 February 14:10:46	"" "" "" TVCS: event = "Message sent" Service ="H.245" Message-type = "CloseLogicalChannelAckResponse" Src - ip ="IP_VCS_CONTROL" Src-port = "15741" Dst - ip ="ip_Endpoint" Dst-port = "9012" call-number ="62c91b6e-4cc5-11e1-b738-0010f320109c" Tag = "62c91c86-4cc5-11e1-9c2b-0010f320109c" detail ="LCN:2" Protocol = "TCP" Level = "3" elements UTCTime ='2012-02-01 13:10:46, 905"
  1 February 14:10:46	"" "" "" TVCS: event = "Message received" Service ="H.245" Message-type = "CloseLogicalChannelAckResponse" Src - ip ="media_blade_ip_address" Src-port = "63028" Dst - ip ="IP_VCS_CONTROL" Dst-port = "15577" call-number ="62c91b6e-4cc5-11e1-b738-0010f320109c" Tag = "62c91c86-4cc5-11e1-9c2b-0010f320109c" detail ="LCN:2" Protocol = "TCP" Level =62c91c86-4cc5-11e1-9c2b-0010f320109c"Protocol ="TCP"Level ="3"elements UTCTime ='2012-02-01 13:10:46, 905"
  1 February 14:10:46	"" "" TVCS: Event = "Message received" Service ="H.245" Message-type = "EndSessionCommand" Src - ip ="ip_Endpoint" Src-port = "9012" Dst - ip ="IP_VCS_CONTROL" Dst-port = "15741" call serial number ="62c91b6e "