C309A Photosmart Premium software problems

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• How to reinstall the 310a photosmart Premium software without disc after accident?

  Recently had a disk crash and now need to reload the software for Photosmart Premium 310 a. could not find that my HP disc so downloaded software complete features. Download saved to a file. Navigates to the first page of Installer and to Midway through the installation and then the Setup program crashes. Tried to get help from HP, but obviously, they don't like the words, "Customer Service", no more. Look forward to having to buy another printer since I've only had it for about a year or less.

  In fact, I solved my problem. Newly installed security software has been the cause of my problem. I know, I know, the HP instructions say turn off your antivirus software, but which was never a problem in the past. So I disabled the temporarily AV and the HP printing software loaded up in less than 10 minutes total. I am happy.

• HP Photosmart Premium Internet problems

  Have a home network of two wireless laptops and an office which is ethernet wired for a netgear 834g wireless modem/router. Everything worked fine until I bought a HP Photosmart Premium all-in-One. Being so close to the modem/router, I chose hard that plug into the modem/router for better reliability. I installed the software on the main office religiously following the instructions displayed on the printers screen, insert the cd and install the software when prompted. Everything seemed to work fine, so I then installed the software on one of my laptops so that I could use the full facilities of this new printer.

  Now I find that after a short while, my internet connection fails, even on the connected pc. Sometimes if I turn of the modem/router turned off for 30secs or so it will restore the connection, but it is short-lived, as if there is a software on the pc which disables the connection again. I disconnected the printer from the power supply and disconnected from the ethernet connection to the router, restarted the desktop pc and it still disables the internet connection.

  How can I solve this problem? Any help is greatly appreciated.

  Oops, my mistake.  I told you to click on the wireless on the left tab - in your case you must click on the Wired tab and follow the same instructions.  Before you configure the parameters of the wired, however, go back and choose Auto IP for the wireless, because you do not use.  Which will avoid all conflicts that may occur when you configure wired manual IP settings.

• Photosmart Premium (c309a): Photosmart Premium (c309a)

  I recently bought a new computer with operating system Windows 10 and bought a new desire 7640.  After loading the disk on the computer, the printer works fine.

  My problem is that I didn't know that this printer is not the analysis feature where you can scan multiple images (example 6) and each image automatically segmented instead of having 6 pictures on a single page.  My question is, can I load the HP Photosmart Premium drive on my new computer.  The drive indicates that it is for Windows XP/Vista.  I have two printers connected to my computer so that I can use that for scanning of my thousands of pictures.  I know that the new printer will scan the four images at once, but then I have to manually divide them which would be time very trust.  Thus the new printer doesn't have many other features like "restore the color.

  I don't know much about computers, so if anyone can help me, please speak the language "dummy" for me.  Thanks in advance for any help.

  Hello

  Yes, the envy of 7640 HAS this option. Please try

  (a) double-click the desktop printer icon.

  (b) select Scan document or photo,.

  (c) click on advanced settings.

  d check the Auto culture,

  (e) click Apply/Ok

  You can save this configuration as an icon of shortcut (without a lock) and give it a name

  Kind regards.

• PhotoSmart Premium C309a: PhotoSmart Premium C309a in Win10 driver to print double-sided problem

  My problem is this: I created a catalog in MS Publisher 2013 for format A4 paper with 2 pages per document. I chose booklet side folding type and print double-sided.

  MS Publisher prepared pages correctly. I even created versuions PDF of these pages. But every time when I print pages, the printer keeps make them smaller (I think that balance for letter size) despuite the fact that I changed in the printer preferences A4as default paper source, all the documents are in format A4 etc.

  Accordingly, the printed pages are shifter in the Center on the left side page, which is OK for printing side but may not work for printing side doyuble that shift is in different directions for paper result.

  In addition, I can just print more on DVD or CD surfaces as the driver does not support a feature of sauch.

  Let me know how I can replace the native driver for Windows 10 with that for Windows 8.1? Or are there other solutions, except using another OS?

  THX, Vlad.

  In fact, it is not metter. The real problem was in the printer drivers. For some reason, Windows 8 driver package failed was installed and it creates the problem.

  I have installed HP SupportFramework and HP Support Assistant software. After the Support Assistant software downloaded a driver package, which is exactly what I used to use before so that the installation was successful.

  Now, everything works fine.

  Thank you for your support,

  Vlad.

• Problems with Win 8.1 / HP c309a photosmart premium

  Hello

  I have an HP c309a which has problems printing on a Win 8.1 in 64-bit computer.

  I downloaded the latest drivers 2 x, ran the 2 x to see if there are updates, etc.  I had problems on the first day with this computer (almost a year).

  There is also a Mac computer in the family, it will print a document very well, or website can be printed on the Mac without problem.  8.1 replaced Win one Win XP, Win XP computer no problems.

  Someone at - it help any with a resolution?  Computers and printers are hard connected on the same network in an end 8 port hub.

  Thank you.

  Hi eggzlot,

  I understand that the printer will not print. Try following the steps in this document to that of print jobs are stuck in the print queue. I realize that there may be nothing in the queue, it's just the name of the document.

  Please let me know how it goes.

  Thank you

• HP Photosmart Premium C309: problem installing driver for my printer (HP Photosmart Premium C309) on Windows 8.1 (64-bit)

  Hi I had a problem connecting wireless or Bluetooth.

  I tried to download the latest version of the driver software, but I get the following messages when you click on the installation and Readme file buttons. Can anyone help please.

  

  

  Hi @Lawds1,

  By your post, I see that you are getting the error "the specified file is not found. I'd love to help you.

  Please, try the procedure described in this document to see if it will help to solve this problem.

  HP printers - during the Installation of the printer to the point Windows 8.1, a Message "System cannot find the specified file" is displayed on the computer.

  You may need to perform a clean boot on the computer and turn off the temporary disable the Antivirus software. How to perform a clean boot in Windows. When running the installation right-click on the installation and run as administrator.

  If you appreciate my efforts, please click on the "Thumbs up" button below.
  If there is anything else I can help you, let me know. Thank you.

• Scanning Photosmart 5515 software problem

  How can I scan a document to multiple pages in a SINGLE PDF rather than many separate pdf pages. It seems to be on option in the scan multi software and its irritation of having to scan each page and then attach multi pages to emails to transmit the content.

  I used to be able to do that on my last printer Cannon - this seems a bit poor software if I can't do it again.

  Hello

  You are able to scan a multi-page PDF document:

  If you want to scan a document with several pages in a single file instead of several files, start the analysis with the software of the printer instead of select Scan from the control panel:

  1. Click the HP Photosmart 5515 from the desktop icon.
  2. Click on scan a photo or Document.
  3. Select the Document to shortcut file (the PDF icon).
  4. Click on scan.
  5. Use the Plus icon to add pages.

  If still separated scanned pages, follow steps 1-3, and then click Advanced settings.

  Make sure that the option to create separate pages is not checked.

  Kind regards

  Shlomi

• HP Photosmart Premium C309a: Photosmart C309a Driver download problem in Windows 10

  I used the wizard, HPPIW.exe, to select the latest software driver full features.  At the end of the download, 100%, he noted "the download has been cancelled.  This happens repeatedly.

  Any ideas how to get the download?  I can not even use "download only" option and the driver software is not displayed.

  UPDATE meanings:

  After several attempts to update the software of the printer, HP Photosmart Premium C309a the wizard, hppiw.exe and the doctor print and scan, HPPSdr.exe, I completely uninstalled all the software of HP printer and related programs.  Finally, I ended up using the original installation CD because my copy downloaded software version 14, PS_AIO_05_C309a_Net_Full_Win_WW_140_047.exe, gave "Exit" as an installation option.

  Similarly, Setup.exe on the CD gave the same result, so I used HPZsetup.exe instead of loading the printing software.  This installed applications HP OK and provided all the features of the printer.

  However, I now have the loaded 13 version.  I wonder what will happen when updating HP chooses to try to upgrade to version 14?

• The problems of security of the data during the recycling of a HP Photosmart Premium Fax all-in-One Printer - C309a?

  Given a document photocopied with a HP Photosmart Premium Fax all-in-one printer - C309a can be recovered later from the unit?

  I want to know if it is safe to recycle this unit, which was used to print, fax, scan, and copy documents that may have sensitive data. Some articles and videos on the net, it is clear that some photocopiers are vulnerable in this regard. I appreciate any assistance with this question - thanks!

  Hello

  Reset will erase everything. Please try: turn the power off, press and hold # and 6 while and for a few seconds after turning it on.

  Kind regards.

• HP Photosmart Premium C309a: Uninstall HP Photosmart Premium C309a

  Could not parse.  Lost all the icons on the desktop for HP.  Have been able to print but nothing else.  I went back to programs and features and uninstalled everyone individually, but no mater how many times I try, the main (all-in-one driver software HP Photosmart Premium C309a 12) won't go away.  I went to the printers and deleted this screen printer, but it still lists the printer under programs and features.  Part of the sequence of uninstaller gives you the option to remove "all HP products" or "choose individual products." "  When I go where it is supposed to be a list of the programs/products hp, it is listed.  How can I get rid of the HP printer in programs and features?

  Hello @Mucho, greetings!
  
  Thank you for visiting the Forums from the HP Support! It's a good place to find the help you need, other users, HP experts and other support staff.

  I appreciate that you try to uninstall your C309 printer. I would like to help.

  We will try to completely uninstall the program from the printer using Microsoft Fix tool. Go to http://hp.care/2dHImNI and download the patch tool and click on 'Run' or 'Open' and then follow the steps in the program install and the resolution of problems uninstall.

  When the drivers are uninstalled, go to http://hp.care/2dTCeH1 to download and install the printer drivers.

  Let me know if that helps!

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• HP photosmart premium c309a

  Hi all. My first post so I hope I'm in the Group of good advice.

  I am a user of mac OS x 10.5 operation (intel) and buying a new printer. Hp photosmart premium C309a calls greatly, but I have a big problem to find the following information.

  I put together a dvd for various charities and organizations who just like their own images etc. printed on them, until recently I was using (sorry) an epson r800, who is now deceased. My question is to do with the size of the print area of the dvd. At the moment I was printing up to 18 mm inner diameter and 118 mm outer diameter. Can someone tell me what size I can print on this new machine, that I look at you, also what cd/dvd printing software, I would be able to use.  Thank you very much.

  Hello

  The printer comes with a HP (HP PhotoSmart Studio) software that allows you to print on the CD.  It is pretty basic, but gets you what you need in most cases.  In addition, CD/DVD is added as a "paper format" in your print dialog box so you can use any program you want and print on the DVD.  If you already have a software for creating labels, it * should * work.

  HP software allows you to adjust the size of the circle inside and outside to match your DVD media.  I don't know what are the minimum and maximum settings.

• Photosmart Premium c309a black print green on photo paper / CDs

  Got a Photosmart Premium c309a.  Bought in early 2009.  When I print on normal paper, photos prints fine, but when I print on paper photo, all black prints with a green tint.  This is regardless whether if I said that I'm printing on photo paper or not. When I print to CDs, black print blue.

  I have correctly printed on two media before but recently had this problem.  Colors are progressively worsened recently before arriving at this point.

  I use Windows 7.  Updated the drivers and software but still no joy.  Latest version of the downloaded driver / software for my Mac but the same for photos and the CD.

  I did about 5 cleans through the Toolbox print head and replaced HP black ink cartridges (both black and Photo black).  Currently have more than half full for each black cartridge.  Other colors are not empty but either.   Also tried the print head with water for rinsing after its withdrawal.

  I did a diagnostics page.  The black bar Photo is not printed at all.  However, further down on the page, the photo black ink level indicator prints OK (assuming that really aid black photo).

  Everything prints fine so I can print documents and images as long as it isn't on paper photo or CD.  I bought the printer mainly for CD printing features.

  Is - this weird color problem with the printhead fault?  Could replace solve this (someone tried?)?  A replacement would put me back £26 so I wanted to ask first.

  Thank you.

  I suggest you soak the printhead, as described in the post here.

• Impossible to print a Web page using photosmart premium c309a using Internet Explorer 9.

  I just installed Internet Explorer 9. Now, I can't print a Web page using my network photosmart premium c309a. I also have a Photosmart c6250 networked and I peut print for her. What gives? Am I missing something? I know that this is a known problem by searching the problem and Windows solution does not help.  I have no problem with the c309a print when I go to the internet, it's just a problem of Web page with IE9.  All/any help would be appreciated.

  HP helped me by making me install a different driver. Download and install the printer driver 6980. After installation, go to the printer properties and add a new Standard TCP/IP port and use IP address for the c309a.  I don't think I'm missing something, but I received the information from their chat support.  Then, when you want to print from IE9, choose the 6980 printer (which is actually the c309a printer).  This HP support doesn't help.  You must talk to a living person who knows something about printers.

  I hope this helps.  In fact, I switched to Mozilla Firefox as my default long ago, and it works very well with the c309a printer.  I only got this solution because I could be chatting with them on another printer and I mentioned that I could not print from IE9.

• Photosmart Premium c309a series - will print but scanning and fax are not in printers and Fax preferences

  Any expert out there?

  I already posted this problem.  I deleted Photosmart Premium C309a [OEFC74} of the preference of the "Print and Fax" system on my desktop Mac running OS 10.6.8.]  I deleted it to correct a mistake, "Printer offline", when the printer was offline but would not.

  I then added in Photosmart Premium C309a as instructed.  He has fixed the "printer offline" problem, but now the scanner icon disappeared from "Print & Fax" and I cannot scan documents.  I've always had to scan from my computer, not the printer itself, but I've lost this ability.

  Before deleting the printer in the printer list, I had two icons of the printer: Photosmart C309a series [OEFC74} and Photosmart C309a [192.168.1.5.]] (Fax) listed.  Now, I have one with a different designation, simply Photosmart C309a series.  I had to spend two laptops to this designation of printer in order to print using these laptops (all Macs).

  The all-in-one printer is connected wireless via a home network using a wireless router.

  HOW to bring back the ability to scan?  I spent hours on this forum without finding a solution.

  Thanks for any help.

  Radio of your printer may have indeed failed, and it is not uncommon with this model.

  Try to reset it to put off the printer, then hold him down # and 6 keys while and for a few seconds after I turn it back on.  If the radio is just when, this should fix it.  If she suffered a hardware failure (such as a circuit board) cracked, this will not fix it.

  With this model, you can also connect it to your router with an Ethernet cable and have the same functionality available for all devices, including those who have connections to your router wireless.