C6280 will not SCAN when it is set at 14 Touchsmart sleekbook running windows 8 (have not improved to 8.1). Old printer 4480 combo scans very well with the sleekbook.

Hi Mosbornian,

Thank you for your answer!

Sorry for the frustration. It is possible that there could be a software conflict, before get us another uninstall and reinstall. Have you tried to connect the USB cable from the other ports in the computer? Also have you tried another USB printer cable?

Otherwise, if it does not, please go through the following:

  1. Uninstall the software. Uninstalling the printer software.
  2. Clean boot the computer. How to perform a boot in Windows.
  3. Re-install using the printer HP install wizard for Windows.

I hope to hear from you and have a nice day!

Tags: HP Printers

Similar Questions

  • C6280: Could not locate the printer driver base download

    We have lost our ability to print on the same day as Windows 10 has been applied automatically.  The next day, I have restored our computer to Windows 7 without error, but we have lost our ability to print.  Then, I downloaded the print driver full of features, but received an error message that Setup encountered an unexpected error (code 2203) during the installation of this package.  I tried to use the two methods (USB and ethernet).    I uninstalled and reinstalled the software again, but the same problem has resulted.    I also used the "HP Print and Scan Doctor' and 'impression' Assistant and still have the same problem.  Something in the printer driver fails during installation.  I spent days looking for possible solutions.  Now I'm ready to just install a basic printer driver - but I can't find where it is on the site of HP for Windows 7 (64 bit) for the HP PhotoSmart C6280 all-in-One.  Can you help me?

    Hi @Hanagriff,

    Thank you for joining the HP Forums!

    I see you are trying to find a basic driver to use for your HP Photosmart c6280 printer. I'm happy to help you!

    Please try the steps in this post How to assign drivers to Print in different Versions of Windows, from @Shane_R, and this will show you how to install a basic driver.

    If you are unable to reach a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

    I hope that's what you're looking for!

  • Re - install the software for the printer C6280 all in one... get a "file not found" error message

    you need to reinstall the software for the printer c6280 all-in-one. Downloaded the last installation on HP web site package. During the installation process I get an error message... Unable to find user/appdata/local/temp/7z256315/setup/...setup/blocksysuser...

    the 7z256315 folder does not exist on the hard disk.

    I also have a message that it cannot find PS_A10_02_software.msi.

    Windows 7, C6280 printer all-in-one. Printer is connected to the router. The desktop computer is connected via an ethernet cable, the laptop/ipad/iphone/internet radio are connected via the wireless to the router.

    I hope you can help

    Thank you


    Hi cberistain,

    Follow the steps below and let me know what happens?

    First step: clear temp directory

    1. Type %temp% term or search programs and files of field
    2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
    3. Proceed to step 2 below

    Second step: downloaded and extracted to your system:

    1 download the drivers and full software features

    http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-77039-1 & CC = US & DLC = in & LC = on & os = 4063 & Product = 3645097 & sw_lang=.

    2. once the download is complete, double-click the file to extract the software.

    3. when the installation window opens, press the Cancel button to stop the installation

    4. tap folder in the race or search programs and files of field

    5. Locate and open the folder starting with 7z (example: 7zS2356)

    6. right click on the folder and select copy

    7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

    8 open the 7z, that you just copied on your desktop

    9 open the Util folder

    10 open the CCC folder

    11 start the uninstall_L4

    12. once the uninstall is complete, restart the computer

    13. run disk cleanup from the tools Accessories\ system under all programs folder

    14. download and install the latest version of Adobe flash player


    15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

    Let me know if you are able to successfully install the software and driver and are able to print and scan?

  • Photosmart C6280 all-in-one: connected LAN network won't print or scan

    I am running Windows 7 (64-bit) and have a HP C6280 connected to my local network. My NetGear router shows the printer as a device on my network. Windows Control Panel will display as loans and set printer as default. When I try to print, the release of the coils for the print spooler, but then shows a printing error and nothing prints. HP Solution Center shows as disconnected printer.

    HP print and scan doctor can see the printer but cannot print a test page for it or fix the problem. Cannot printer Windows troubleshooting. I put manually the printer IP address and it corresponds to the IP address used by the pilot, i.e.

    The only way I found to solve the problem is to completely uninstall and reinstall the printer and all the HP software associated with it. And then I have to do it again on all 2-3 days.

    Any ideas?


    Thanks for the suggestions, but I did that already, severl times. It turns out that BitDefender Firewall was interfering with my connection on printre network. After fixing manually the printer IP address and establishing a zone of confidence for the IP address of the printer for, things seem to have settled down.

    Found this solution in the HP Forum.

    Thanks for the help of yor

  • Manually uninstalling the program driver struggling for Photosmart C6280

    I had problems that motivated me to uninstall and reinstall my driver. Unfortunately, the uninstall program has been damaged and did nothing. I tried to reinstall it on top of the current program but the Installer did not provide this option when he saw that the program was. I tried HP Print and Scan doctor but he said everything was fine.

    I tried to uninstall manually. I removed startup entries, registry entries and most of the files in the directory of Hewlett-Packard. 4 files will not delete even if I thought I had all the startup items. It says: "cannot delete hpqddcmn: access denied." Make sure that the disk is not full or write protected and that the file is not currently in use. »

    My printer is a HP Photosmart C6280 all-in-One.
    I have Windows XP SP3
    The printer is connected by USB cable

    Ok no problem.

    If the C6280 software has been downloaded and extracted to your system:
    1. type % temp % in the field of race
    2. Locate and open the folder starting with 7z (example: 7zS2356)
    3 open the Util folder
    4 open the CCC folder
    5. If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe
    6. once the uninstall is complete, restart the computer
    7 run the Accessories\ System Tools Disk Cleanup

  • C6280 Installer problem - Error Message

    I am out with my Photosmart C6280.  I had to write to service customer of Hewlett main office to get a response from them on two issues: 1) the flip up stop broken paper 2) the software will not be installed completely despite of many e-mail help HP technical service.  HP sent me three discs of installation but none of them solved my problem.  I am pleased to say that HP sent a C6280 replacement for me that I received yesterday and tried the facility.  My problem persists: the installation of the software is at 66%, stops, an error message appears "the specified service does not exist as an installed service."  "I removed all the software many times through ' Add/Remove software", restarted and then reconnected the C6280 before reinstalling the software.  Same thing happens every time.  I had this problem since the purchase in December 2007, but I am able to set up the printer through my router wireless on my home network using the ethernet cable from the printer to the Netgear wireless router.  If I can print with the static IP address, but I can't use the HP software for scanning.   My desktop PC is a Compaq Presario 8000 T running Windows XP Pro.

    Anyone with similar problems?

    Thank you, but I guess I'm anxious and contacted HP tech services, which I was able to control my PC for access to level 3.  The technology fixed my registry and download new software that now seems to work.  I would certainly them once again, as they did a good job in a professional manner.

  • Need driver for HP Photosmart C6280 all-in-One priner

    I was given a HP Photosmart C6280 printer, but the person do not have the disc that came with it to install the driver. I am reluctant technologically and have no idea what to do. Can someone please tell me where to find a driver for this printer and how to install it? I tried to use a driver on some other sites, but they want a credit card, and quite frankly, I don't trust them.

    Thank you!


    I am more then happy to help you get the software for your printer. If you follow the link below, it will take you to your site of printers.


    I hope this helps.

  • HP Photosmart C6280: problem scanning using HP Photosmart C6280

    All of a sudden my all in one HP printer displays "No. Scan Options" and the HP Solution Center cannot find any HP product installed on my PC, although I am still able to print.

    I found the help section relevant on the Web site which shows the topic "no option on HP Photosmart C6280 scan using Vista" but if clicked, no documents appear, the only question asked was useful document? !!

    Hello @CovBoy,

    Welcome to the Forums of HP Support! I understand you can't scan with your HP Photosmart C6280. When you try a scan of your computer that is running the Windows Vista operating system, you get an error message "no scan options".

    I see that you were able to find the document for solving the problems, but it does not open for you. Try clicking on the link below and follow the steps listed, the same steps apply:

    Message "No Scan Options"

    You are now able to scan or you still get an error message? Let me know I'll watch for your reply.

    Thank you for being a part of the community of HP. If you want to say thanks for my effort to help, click on the "Thumbs up" to give me a "Bravo".

  • C6280 very small fonts

    reformatted and reinstalled photosmart c6280... fonts print is very small... If 100% is normal, I have 20% size font... nothing on the website or in the settings to correct?


    I see that you have a problem with the font size when printing with a Photosmart C6280.  What is the operating system of the computer, you have the printer connected to the?  How did you get this printer connected to the PC?

    What programs can you print from who has this problem?  This happens in all impressions?


  • C6280 with duplex, win7, installed package complete aio and 2 updates. lack of duplex

    C6280 is directly you connect to the router. This has never worked on my lenevo G530 wireless connect to the router. However the installation on my duplex Tower is ok. the tower is dell with win7 pro direct connect to the router. Help

    Make sure that the automatic duplex printing option is selected:

    Enter the control panel > devices and printers.
    Right-click the printer icon, and then click printer properties.
    Click the device settings tab.
    As installed in Duplex Automatic Two-Sided accessory and then click OK to save the change.

    Automatic duplex printing should now available.

    Kind regards

  • HP all-in - One Photoshop C6280: Scanner tring to connect with C6280 all-in - One Photoshop crashes w/task and not complete

    I had already used my scanner and it worked very well on a wireless set up.  Now, when I went to click scan again, a little box came and said, ' establish a connection with 6200. and it just hangs it and does no connection.»  I have forcibly close Microsoft fax and scan program manager tasks.   I closed my PC printer and modem wireless disconnected and reconnected since and all lit again.  My wireless phone and seems to work very well as I can get on the internet, etc., but the attempt at analysis of a new document yeilds the same results as previously with the application tries to establish a connection and just hanging there.  I used my HP scan and print doctor and everything is fine with my legacy, with the exception of the low ink level.   My drivers are up to date analysis of my HP PC.  Help, please.  What to do next?

    Hi @Zippy-4,.

    Thank you for joining the HP Forums!

    I understand that you cannot analyze with your HP Photosmart c6280 printer. I'm happy to help you in your analysis!

    To confirm that the hardware of the printer is functional, you are able to make a copy with the glass of the scanner of the printer?

    For now, try the steps in troubleshooting in this guide, Network Scanner connection is lost (Windows)and let me know what happens!

    If it helps, please consider clicking on "accept as a solution." And, please click the thumbs up icon. The two icons are below this post.

    I hope that this post helps!

  • HP C6280 All in One Printer: unable to save the scanned document of multi page as on the single Document using the Preview on IMAC computer

    I recently reinstalled my drivers on my IMAC computer to correct some strange characters appearing when printing from Microsoft word via Parallels.  The relocation at this time and the time has fixed this problem.  My most recent issue is not able to save a scanned document of multi page into a document using an excerpt?  In the latest that I had to do was high brightness, scanned documents to be saved and presto, all were saved under one.  Now you have to go save each of them at a time.  If you have a 5-page document, you need to go through the registration process 5 separate time create several documents, which is a big waste of time.  I have also my C6280 DPL 100 size should be a problem, I think.  To correct even any help would be greatly appreciated.


    Hi @RGrantB3,

    Welcome to the HP Forums! I'd love to help you analyze documents several pages in a single file. When you scan, you select PDF as the format scanning? When you select the PDF file, you should see an option to select, save all pages in a single file, or a variant of this option.

    If you do not see this, please post a screenshot of you scanning settings for I can visually identify the issue.

    How to take a screenshot on a Mac.         How to post a picture on the HP Forum s.

    I can't wait to hear back on your part. If this resolves the issue, please click Accept as Solution button below so that others can see what has worked for you. Thank you.

  • HP Photosmart C6280: my HP Photosmart C6280 ceased printing and copying. I use a Mac OS 10.10.5

    My HP Photosmart C6280 stopped printing and copying. I use a Mac OS 10.10.5. The printer seems to work, but no ink is on paper with a function.

    I installed a new black ink cartridge and select "black only" with the same results. All the other ink levels are sufficient.

    I would appreciate your help. The printer has been idle for a few days but a previous usage has been a success.

    Welcome to the Forum from HP Support. I hope you're well @Suz161!

    Thank you access the Forums from HP Support for extra support! I see that you are having problems when copying / printing. I will do my best to help you with this problem.

    It looks like a problem with the printer ink. It may have dried due to non-use. I suggest that try you to perform a print head cleaning. Try the following steps:

    • On the printer control panel, press 'Setup '.
    • Press the down arrow button to select Tools and press OK.
    • Press the down arrow button to select "Clean printhead" and press OK.
    • If the print quality is acceptable, you can stop troubleshooting.
    • If the print quality is unacceptable, perform a print head cleaning.

    You can try the steps mentioned additional troubleshooting here: http://hp.care/2dVLZUu

    Let me know how it goes. Nice day!

    See you soon

    Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

  • C6280 Contradictoires Message the printer settings

    I get an error message when you start the computer that shows the conflicting settings of printer, paper size, paper. Gives you two choices, Fix automatically or on your own.  It doesn't matter that one you choose jumps always until next time I start my computer. This does not happen when my C6280 is cut, only when the.

    Did not find an answer to this anywhere.

    Any ideas? TY.

    Remember if you find one of my post useful or want to say thanks don't forget to click the White Star under my name to give me congratulations.
  • HP Photosmart C6280: cannot print on C6280 wireless after the upgrade to Windows 10

    Cannot print on C6280 wireless after the upgrade to Windows 10. Have removed the device, but try to re install the printer when is not found. Can print if I connect USB. Tried to reload the driver using HP Support software help, but when he arrives at the end of the download fails.

    Hi @Ron9871,

    Welcome to the Forums of HP Support!

    I see that you are unable to get your printer HP Photosmart C6280 wireless printing. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

    I would like to try the steps in this guide, "offline" Status Message printer (Windows 10).

    If the problem persists, you may encounter an IP address conflict. It's a good idea to assign the printer a static IP address outside your DHCP range. For example, some routers default DHCP is located between to So, I would use

    • Print a Page of Network Configuration menu of the printer front panel. Note: the IPV4 IP.
    • Type the IP address in the browser to bring up the SAP.
    • Choose the network tab, then wireless on the left side, and then select the IPv4 tab.
    • Select Manual IP.
    • Enter your IP address manual (
    • Enter for the subnet mask, except if it is different.
    • Enter the IP address of your router that sits on the Network Configuration Page) for the default gateway.
    • Please, click on manual DNS server. For the preferred DNS Server Manual please enter and the Alternate DNS Server Manual, please enter
    • Click on apply.

    Please restart the router, the printer and the computer in this sequence.

    If you're still having problems, please download and run the print and Scan doctor, it will be probably diagnose and fix the problem you are experiencing.

    What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

    You can try to change your WSD printer port by a Standard TCP/IP port.

    To do this, you will need your current IP address printers.  The Network Setup page shows the parameters of network for the product. To print this page; Press the button of network () on the control panel of the product.

  • C6280: Select Auto duplex printing

    I use an HP running Windows Vista 32 bit Home Premium laptop.
    I had already completely uninstalled my HP Photosmart C6280 all-in-one printer.
    Today, I reinstalled it using the CD-ROM supplied with the printer.
    When I went to print a MS Word document, I have not received the normal game
    Print settings/options to choose.
    I could not choose automatic double sided printing: it was not in the drop-down list.

    When I chose to print from the file menu of Word, a print dialog box open: this is the title was the HP Photosmart series 6200 Document properties. From within this framework, I chose:
    Properties > tab shortcuts printing > general impression every day.
    in the lower right of this Panel, is a menu drop down titled "print on both sides.
    It offers the following options to select:
    Off, manual, booklet from left edge, right edge booklet.
    The "Automatic" option was missing from this list: previously it was manual above.
    I don't remember if the border left/right options were there before.
    Directly below this menu drop down is only for the selection of Orientation: Portrait or landscape.
    So now I'm unable to print 2-sided automatic.
    If I click on Duplex instead of General Everyday, I have briefly see the automatic word in the menu, but is replaced by manual. In addition, for this mode Duplex, Orientation drop me u is missing/hidden. I don't know if this is supposed to be that way.

    The problem: why I have more option to automatic 2-sided printing?

    Any ideas?

    Thank you


    MSS1 wrote:

    Addendum - I just "Device settings" under printer properties (by right-clicking on the device icon in the Panel control/devices & printers) and found the menu option drop down to 'install' double-sided printing. guess that's what you mean. Thank you!

    HOWEVER, you CAN duplex from a computer hooked up wireless?


    The link to the Vista/Win 7Duplex printing troubleshooting guide does not work.

    I have the same problem with my C7280 and Win 7. Originally, this computer was connected wireless, who apparently does not have an automatic duplex setting. (I had to reload the driver several times with the help of HP to properly operate wireless because the HP Solution Center was not available...) Anyway, I have now linked the computer to the C7280 by wire... and duplexing "automatic" is not available. " Where can I find the option "enable double-sided printing? Or do I have to uninstall and reinstall the driver again? Thanx

    The duplexer should be available if wired or wireless.  The link for Vista/Win 7 Duplex Printing Troubleshooting Guide is here.  Sorry for the fault of previous hits, I've also updated the previous link.

    For Windows 7, click Start, devices and printers, click with the right button on the settings of device Photosmart c7200 series printer properties and the duplex unit installed, apply the value.

Maybe you are looking for

  • I tried several ways to delete the cookies listed in options and nothing works to get rid of them.

    I tried all methods to remove cookies that are available on your support site. I have tried them if the choice in the Options is for authorized cookies and cookies not allowed. Also with 3rd party cookies allowed and not allowed. Normally, I fixed it

  • cannot turn off the planned research

    I can't disable searches in FF, and whenever I have run FF it goes to the search preferences page and I have to save my setting before I can access the home page, this happens EVERY time. I did all the stuff cookie, erased them enabled them, them dea

  • HP_RECOVERY Drive - do not know how to use it

    I have never needed to use the HP_RECOVERY player and currently have PC problems where I might have to use it.  But, I think that my drive HP_RECOVERY is perhaps not current.  Please see below: 1. problem Description: -When I open the HP_RECOVERY (D

  • How to send the same configuration to multiple tracks?

    Hello community, I find that so many times I do a lot of the same process for a traks. For example, to pizza. all channels or to set the same level in the Expression of all titles and so on... I like the list of events, but is this detales of only a

  • hang the envy 4520 printer wireless

    My Internet and wireless services are by Qwest Prism.  The HP4520 does not want to connect.  I want to just connect the printer without wireless connection.  Just like a connected old school not wireless printer.  Is this possible?