C6280

C6280 will not SCAN when it is set at 14 Touchsmart sleekbook running windows 8 (have not improved to 8.1). Old printer 4480 combo scans very well with the sleekbook.

Hi Mosbornian,

Thank you for your answer!

Sorry for the frustration. It is possible that there could be a software conflict, before get us another uninstall and reinstall. Have you tried to connect the USB cable from the other ports in the computer? Also have you tried another USB printer cable?

Otherwise, if it does not, please go through the following:

  1. Uninstall the software. Uninstalling the printer software.
  2. Clean boot the computer. How to perform a boot in Windows.
  3. Re-install using the printer HP install wizard for Windows.

I hope to hear from you and have a nice day!

Tags: HP Printers

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    Welcome to the Forum from HP Support. I hope you're well @Suz161!

    Thank you access the Forums from HP Support for extra support! I see that you are having problems when copying / printing. I will do my best to help you with this problem.

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    Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

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    Remember if you find one of my post useful or want to say thanks don't forget to click the White Star under my name to give me congratulations.
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    Hi @Ron9871,

    Welcome to the Forums of HP Support!

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    If the problem persists, you may encounter an IP address conflict. It's a good idea to assign the printer a static IP address outside your DHCP range. For example, some routers default DHCP is located between 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232.

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    Hello:
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    Thank you

    DaleBr

    MSS1 wrote:

    Addendum - I just "Device settings" under printer properties (by right-clicking on the device icon in the Panel control/devices & printers) and found the menu option drop down to 'install' double-sided printing. guess that's what you mean. Thank you!

    HOWEVER, you CAN duplex from a computer hooked up wireless?

    ----------

    The link to the Vista/Win 7Duplex printing troubleshooting guide does not work.

    I have the same problem with my C7280 and Win 7. Originally, this computer was connected wireless, who apparently does not have an automatic duplex setting. (I had to reload the driver several times with the help of HP to properly operate wireless because the HP Solution Center was not available...) Anyway, I have now linked the computer to the C7280 by wire... and duplexing "automatic" is not available. " Where can I find the option "enable double-sided printing? Or do I have to uninstall and reinstall the driver again? Thanx

    The duplexer should be available if wired or wireless.  The link for Vista/Win 7 Duplex Printing Troubleshooting Guide is here.  Sorry for the fault of previous hits, I've also updated the previous link.

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