C6280

C6280 will not SCAN when it is set at 14 Touchsmart sleekbook running windows 8 (have not improved to 8.1). Old printer 4480 combo scans very well with the sleekbook.

Hi Mosbornian,

Thank you for your answer!

Sorry for the frustration. It is possible that there could be a software conflict, before get us another uninstall and reinstall. Have you tried to connect the USB cable from the other ports in the computer? Also have you tried another USB printer cable?

Otherwise, if it does not, please go through the following:

  1. Uninstall the software. Uninstalling the printer software.
  2. Clean boot the computer. How to perform a boot in Windows.
  3. Re-install using the printer HP install wizard for Windows.

I hope to hear from you and have a nice day!

Tags: HP Printers

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    Hi @Zippy-4,.

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    Welcome to the Forum from HP Support. I hope you're well @Suz161!

    Thank you access the Forums from HP Support for extra support! I see that you are having problems when copying / printing. I will do my best to help you with this problem.

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    Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

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    Remember if you find one of my post useful or want to say thanks don't forget to click the White Star under my name to give me congratulations.
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    Hi @Ron9871,

    Welcome to the Forums of HP Support!

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    I would like to try the steps in this guide, "offline" Status Message printer (Windows 10).

    If the problem persists, you may encounter an IP address conflict. It's a good idea to assign the printer a static IP address outside your DHCP range. For example, some routers default DHCP is located between 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232.

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    You can try to change your WSD printer port by a Standard TCP/IP port.

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    Hello:
    I use an HP running Windows Vista 32 bit Home Premium laptop.
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    MSS1 wrote:

    Addendum - I just "Device settings" under printer properties (by right-clicking on the device icon in the Panel control/devices & printers) and found the menu option drop down to 'install' double-sided printing. guess that's what you mean. Thank you!

    HOWEVER, you CAN duplex from a computer hooked up wireless?

    ----------

    The link to the Vista/Win 7Duplex printing troubleshooting guide does not work.

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