C7280 does not print

Hello

I have a Photosmart C7280 AIO which suddenly does not print and has been 'offline' for three days.

I have Win 7 and a Wi - Fi connection.  Doctor of printing HP and Scan is unable to resolve the situation; I tried several times and he tells me to contact my 'network administrator' (?). I unplugged my modem, printer cables, etc. and turned back, but no dice.   I tried to uninstall the printer software, but couldn't even find what I initially installed a couple of months.  I then tried to reinstall the printer driver, hoping a newer version of the software would be available and I would have the option to uninstall the old one, but got a notification that the installation was not successful.  I tried all of the solutions that I can find for the past 12 hours.  Please help before I take a hammer to my new printer!

Thank you in advance for the clusters!

Hi Sunshyn2005,

Thank you very much for your answer!

A few hours after my assignment - and loads more than frustration, I finally resorted to the HP customer service.

Three different technicians spent three 3 hours (!) clean my computer of malware and pop-up windows which had started to exceed his function (although it is a relatively new computer (September 2013), which I know can have no impact).

I was told that they could be the reason why my computer was grateful is no longer the printer.

My printer took over the feature after cleaning and replacing of the software of my printer.

I recommend strongly HP customer care for those who have been unable to solve their problems with HP online support (or who simply can't take the stress out of the non-operational equipment more, like me.)

Nevertheless, thank you for your suggestions. I hope that others with a similar model can benefit from your advice (assuming that their machines do not require a computer scan 3 hr.) ) !  Best of all, not need hammer!

Tags: HP Printers

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