C8180 don't align with the white paper

Hi just bought a used C8180.  The test print shows empty for forj light scratches white and cyan, and cyan light magenta and magenta. I replaced all cartridges with new ones. I ran numerouse printhead cleaning and self-test of reports. Black print is fine.

The pictures are horrible.

Trying to align the printer, it gives the error "use clean white paper." The white paper is 96bright and new.

I turned the unit on, reinsert the cartridges.

What else?

Hello

The printer uses a colorful light to align the print head. If required (in this case Cyan) color is not printing - the printer cannot complete the alignment. If the printer does not know there is a problem, then he thing you use other than white paper.

It seems that the printhead of the printer no longer works.

Tags: HP Printers

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