Call Center

Similar Questions

• Train your staff to call center

  Today, I had a problem making a purchase on iTunes. I kept being asked to verify my card details. When I checked, I saw that my card details were in order. Then I logged the support chat. I was absolutely stunned when the support staff member told me, that the reason, as he said bluntly "is obvious". Pretty surreal human being went on to explain that it is not possible for me to use my credit card to the United Kingdom to pay for something in the UNITED Arab Emirates, because countries use different currencies. I am sure that I must not explain how ridiculous this explanation. Human being has continued to tell me that I would have to change my country and that he would lose all of my previous purchases. Fortunately, I had already established his rather bonus, i.e. a Darwin Award, explanation on why the credit card wasn't working, that was obviously not an iota of sense of what he was talking about. Frustrated by disputed support staff I brutally put the cat. Ultimately it turned due to the cost of the product I was buying my Bank it was blocking. I discovered this by text message, I received my Bank, a few minutes later.

  One of the things I like about apple is their support. I find it extremely frustrating when you call the business support center and you can get explanations of different answers depending on who you talk too. It's almost like playing a lottery.

  Apple needs to ensure that all staff are familiar with the products. Of course, I called the call center and got another person who gave me a completely but more reasonable explanation. So there is hope. Weeding out the hopeless, please.

  These are user forums, your don't not with support or Apple iTunes. If you wish to contact Apple use the "contact us" at the bottom right of each page here, if you wish to contact iTunes Support: https://www.apple.com/emea/support/itunes/contact.html

• Call Center and Office IP telephony Design

  Hello

  I hope that you guys is fine,

  I have a problem, I am a network engineer and responsible for designing the below:

  1 - call Center with 14 Agents, this should include reports, transfer of appeal etc....

  2 - telephony on IP Office with 80 extensions, this should include mobility and messaging features voice etc., it is in the SAME Office as the call center.

  3 - IP telephony for 50 branches connected using MPLS and routers in the branches are routers 887/k9.

  should I to and what software / hardware that should get.

  Please, any help and guidance would be most appreciated.

  Note: I have CCNA VoIP

  Kind regards

  Fahad

  Hello Fahad,

  There are 3 key documents that you should be aware of when it comes to design collaboration solutions.

  1. Cisco preferred Architecture of Collaboration
  • Document of high level that can help determine where the design to the choice based on your business objectives.
  • Cisco validated Design
  • Provides step-by-step instructions to deploy a variety of applications of Cisco UC.
  • Cisco Collaboration Solution network design reference (SRND)
  • The Holy Grail of the detailed technical information for Cisco collaboration solutions. This beast of 1200 + page of a document contains almost everything you would want to know (and more) on the Cisco Collaboration technologies.

  All of the above guides can be found here:
  http://www.Cisco.com/c/en/us/solutions/enterprise/design-zone-collaboration/index.html

  You should also be familiar with the different installation guides and administration for the various products you will be deployed (CUCM, connection to the unit, CCX, etc...). This documentation can be found in the support section on cisco.com.

  When it comes to ordering hardware, software and licenses, I highly recommend relying on a partner of Cisco with a specialization of Collaboration to help you. They will be able to understand your needs more in depth and lighting along the order of implementation process as a whole.

  Hope this helps,

  -Jon

• My colleague and I are editing our first UCCX Call Center Script to include Spanish. Help

  My colleague and I are editing our Call Center the existing script maps. This is our first attempt to script UCCX. They need to break the script in 2 locations, one that already exists for English and a copy of the menu for a Spanish version.  We have tried to include an option for Spanish 2.  We did not want to press 1 for English user, but can if necessary. English is supposed to drop through the menu new or existing. 2 for Spanish is doing nothing.  It acts as if you press anything even if we have an entry identified as Language_Choice and a filter of 2, for the appellant to the Enter key.

  We are short of time and could use some guidance.  Thanks for any help, Jackie

  Hello Jackie,.

  I have attached the sample script for your reference.

  Hop, it will work for you. :)

  Ravi

• Voice mailbox for a call center?

  I am having some problems where for my call center messages go to the wrong mailbox. I don't know if we have this set up correctly. Any help would be appreciated.

  I have a Point of road SIC x 2288 (release of matches by the IPCC)

  I have two boxes of 2288 and 2287 unity voice mail.

  Now when someone calls technical support, they get the CSQ technical support or AutoAttendant CSQ (both are by the IPCC). When the appellant needs to leave a message, the call flow was designed to go to 2287, 2288 is a pointer of the unit until the Point of road of CTI. Can I have a voice mailbox configured to 2288 and remove the 2287 script? (A parameter, it is so easy to change). I'm not sure if change that will place the loop... call voicemail point to CTI road... that sends to the IPCC... to leave a voice message, they are transferred to 2288... who sends point routing CTI...

  How did he know to take a message, instead of to the front to CallManager?

  Is there an easier way or to create a mailbox for a call center?

  Normally, the voicemail box must be different from the CTI RP DN.

  So I think your configuration could be correct.

  If your CTI RP pointing to CRS is 2288, in the sript that you tap voicemail DN, if this would be the same, then you will need to make sure that the CTI port doesn't have access to CTI 2288 Point Road, to the parition assigned to CTI route point poinitng to VM. I would you recommend leaving the voicemail as 2287 box so that way you don't have to worry about the possible loop.

  What was your reason to change the voicemail box?

  Chris

• Anyone receiving calls from Microsoft Windows (call center from India by the sounds of it) saying that you have a corrupted file? Or is it a scam?

  We received a call last night from someone who claimed to be the Windows technical department saying that our computer has a file corrupted Microsoft on this issue.  First name: Richard Williams.  0261 004030 callback number.  Sounds like an Indian call center.

  I can't believe that cold Microsoft calls people.

  A quick search on google news suggests that people in Britain were targeted by something similar.

  It's a scam.

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/please-read-Don

• Windows Call Center in Los Angeles called saying computer is infected

  Received a call from the Service Windows in the call back # 213-222-3568 saying computer has been infected. Indian or other foreign-sounding gentleman, insisted that I give him access to the computer. The call began to falter with many high sounds in the background, could barely hear. I asked a number of reminder and provided it.

  My daughter (14) does not give them access, what do I do now?  I have updated firewall and Virus (so they are off).  All I can understand is they asked a credit card - she says no--he recalled.  I did not give them anything, but fear that my information is now 'out there' - HELP

  Change all of your passwords.  Online and offline.

  Contact all your financial institutions (Bank, credit cards, credit bureaus and tastes) and let them know that you may have been scammed, to check with you for transactions, etc..

  I would suggest reset your computer to factory and restore a backup of your data settings.

• CUCM Upgrades vMotion of call center 24/7 production cluster (multiple) laboratory

  Hey everybody,

  I'm looking for documents that would support a Production Call Manager Cluster upgrade is done in the laboratory.  We did this for cuic, where we clone the Production VM and vMotion for a different Blade (dead net) and make the upgrades during the day, because there is no impact, then vMotion, their return to Production during a window of failure and turn them up after the turn down of the current production those.

  A couple of our clusters with 24/7 call centers, we wanted to limit the amount of time, they do not have some services, such as the mobility of the Extension. It is something that I have recommended, but I need of documentation or even a case of TAC for support to demonstrate management, since it is very different from our current MOP to make the upgrades.

  Thank you

  Randy

  The only caveats that is there is listed in this document only if you click on the hyperlink of VMware vMotion. If you follow them, then there is of course no problem, however you can always open a proactive TAC folder and get this done under their supervision/management, as long as you have a contract of ISV1 which I think is important to VMWare support not bound.

  If you have any doubts and want to go a way the recommended and most reliable compared to the then simply do vMotion using the DRS mechanism which is Cisco preferred for such things. Simply make a backup of DRS of your existing CM clusters running in production, create virtual machines using the same details such as the IP address, host name, NTP etc in his laboratory on a secluded environment and complete the restore of the DRS then and do what you want on the upgrade plan , etc.leaving tests the intact production servers. Once you upgrade and test had been made successfully in the laboratory, simply choose a Cup date more bring the server down production and move from laboratory to production.

  Concerning

  Deepak

• Exercise of fire or other emergency on call center problems

  Hello, we recently had several fire drills in our new building where we had to evacuate all personnel who left open phone lines and non-staff, so all incoming calls would be sent to agents (if they have not remember to disconnect from their CAD programs before leaving) or play a kind of guest to dial a high Volume , according to the script.

  What we are looking for is some kind of file or even the steps that a manager/supervisor can quickly do to re - route all their lines to play a specific pre-recorded prompt so that callers calling in during this fire drill may hear a message of urgency appropriate and asked to call back later, or leave a message for example.

  We have seen examples where we can set up an XML file similar to the Holiday.xml file that stores the dates of the holidays and the manager/supervisor can quickly add an XML file and scripts that refer to it will automatically play a message to emergency procurement. But are there other simpler methods to get this accomplished?

  In order to use this file XML works, we give admin access to the server of the IPCC to different managers and supervisors don't want to do that, because it would give them access to the entire system of the IPCC and they may accidentally move files and cause problems.

  Any suggestions out there?

  Thank you

  Joe

  Hi Joe-

  It really shouldn't be necessary to have this level of staff actually modify the XML files. Static dates like holidays or even very short notice additions (1 week or more), the administration system should take requests and make the changes to the XML file.

  For the dynamic changes, such as emergency evacuation (fire, bomb, etc.), the method should be 'quick and easy '. I generally recommend a SDA number (so that the process can be done via mobile phone, while the contractor is evacuate the building if necessary) which triggers a request by the IPCC. The application can be protected by a PIN configured number or even use the built-in validation of LDAP to allow some users access. This application would itself modify the XML file to indicate an emergency situation, and the normal routing scripts would check against these before never to send a call to the queue.

  What you have are 2 XML files, which is the active file and the other is the model.

  The active file might look like this:

  disabled

  And the model like this:

  status %

  Then the app (after that the caller verify themselves) offers a menu of "ERIA" or "disable." Based on the selection, you pull up the XML model and perform a translation of keyword (or substituting Text for key words, according to the version) of the key word 'status' with 'disable' or 'enable' text.

  Your routing scripts will simply perform one create a Document file, create an XML Document, and Document XML with XPath data of "/ descendant::Emergency/child::Status ' and take action based on the value returned.

  -Bill

• Unwanted Indian call center calls

  I received a phone call from a person claiming to be a technician Microsoft informing me that my computer has problems that I might not be aware and asking me to connect it to my computer so that problems could be fixed. I was suspicious and asked for proof of their good faith. They have insisted that they acted on behalf of Microsoft. I asked was there a fee for this service which told me only if I decided to have it fixed. I refused! How these scammers get our personal information and Microsoft is doing to prevent what is happening and how they advise their clients to ensure safety?

  They simply chose your details in a telephone directory, or perhaps one e-mail sent you to a friend whose computer is infected with a virus.

  Did you read the article at the top of the list in this forum? "Don't fall for bogus phone technical support.

• Is there Microsoft call center where I can talk to a live person to billing?

  I'm trying to update my XBox Live account credit card information, but the site does not help how describe screens. It seems the buttons as shown in the help screens, as I have no way to navigate as it charges me. Thank you - I don't want to lose my subscription!

  XBox - Support
  http://support.Xbox.com/en-us/pages/default.aspx

  XBox - Contact us (support)
  http://support.Xbox.com/en-us/contact-us

  XBox - Support Forums - and my XBox (top-right)
  http://forums.Xbox.com/

• Microsoft or microsoft calls people never contact center by telephone to prevent imminent accidents to their system?

  I was recently contacted by someone who claims to be from microsoft call center informing me that my computer had downloaded a malicious file and was asked to press the windows key and type remove in the Run dialog box and he would show me what file was infected and how to remove and or difficulty it was it a legitimate call?

  N ° Microsoft will never call you.

• Im having trouble with something called main control center program 3 on my windows vista gateway labtop!

  well, I bought my labtop in jan 2009 since then until now, it works just great! I recentlly downloaded a program that I bought at my school called ADOBE CREATIVE SUITE 4 now, my computer had problems such as programs crashing, not being able to access the internet, and there's a screen that keeps poping up saying windows microsoft control program main centre 3 a work stoppage, does that mean? but I called microsoft tec, support the referd me towards another 1800 number they could not solve my problem yet once refferd to another number which has been a gateway, support center tec I still once they couldn't stop the last question but not less I had another number that was gateway main call center they stated "in order for me to get help I would have to pay. a price of $59.00 for 30 min and 199.00 for a lifetime warranty when all I need is to know how to get this frekin controll Centre 3 thing of my screen! She said it was a virous but a barley used my computer in addition to me lookin upward central control 3 and it does not say that it is a virous.

  ControlCenter3 might be associated with a Brother printer.

  The simplest solution would be to run the system restore and go back to a time before you download ADOBE CREATIVE SUITE 4.  Copy the file downloaded to external media (flash drive, hard drive, CD, DVD) to save it before you restore the system.

• Your search: is - this customer call HP about their windows 'license '?

  I just to receive (07/01/2014) a call from a male person with a strong Asian focus, saying he was with HP and that he had received numerous alerts that my Windows is in danger of being corrupted and he wanted to confirm my "Windows license number" so he could access my computer and "solve" problems.  The phone number that has shown in my phone was 209-794-4843 which is Stockton, California area.  We tried to remember, we had a message that the "number has been disconnected or is no longer in service.  There was a period of about two minutes between hanging up and our trying to remember.
  There are many voices in the background as a call center when I answered the phone and was hard I hung almost jup on him, but when I heard HP I stayed.  It did NOT confirm information with that person.  When we asked a number of callback confirm the call was not a scam he would not give one so we hung up.  Everyone knows this kind of call?

  Pattivand,

  Welcome to the HP Forum!

  It is certainly possible that others have received invitations to fraud of this type.

  There are thieves everywhere and those who wish to take advantage of a careless consumers.

  As a reminder to all those who read this:

  HP does not call not invited to your home, your mobile phone, your office or your car.

  HP doesn't send unsolicited e-mail asking for private information.

  HP DO you will call to tell you that your computer is damaged.

  HP will NOT call to ask you for your private information.

  HP won't you call and ask a unauthorized access to your computer.

  HP will NOT call you and ask for money to solve a "problem" on your computer.

  The ONLY way that HP will never ask for access to your computer if CONTACT YOU HP, you open a ticket and is - with the technician of HP on line or with you in a CHAT session allowed - you go through a special approval process that allows once and secure access.

  If you do not filter your calls, you might get taken - say what you want as long as you do NOT give the appellant any - not even to confirm your name.  Then: 'goodbye' and hang up.

  You could block this phone number to call you again.  The smile.

  Thanks for posting - it's good to remind people about these dangerous individuals.

  Click on the star of congratulations !

  It's a nice way of saying 'Thank you' for help.

  Although I strive to reflect best practices of HP, I do not work for HP.

• Call Microsoft scam?

  I want to report a scary encounter with the Technical Support of Microsoft Office. They wanted $400.00 to install their toolbar on my computer and wouldn't answer my questions of office until I supported their business. It's an official call to a microsoft call center. They had me on the phone two hours, wanting to show me a demo on how silverlight cookies and registry entries were virus and that I needed and the experience of their "golden opportunity." There was so much wrong with what they were saying, I couldn't believe it. And they were aggressive in trying to get my credit card in their third-party site, which came a warning in Internet Explorer, saying that the site has "dangerous content". They then left 5 voicemails on my phone, who were polite but really weird. I have no idea what they were talking about, but I have a screen shot when they took control of my PC and wanted my credit card. I don't give them nothing. I do not know how to attach the screenshot here, there is no option for it.

  I feel fear they will continue to contact me. I gave them a false address because they insisted that they ask him to help me. They said they have four thousand employees to make sure they get my information.
  Later, I again called Microsoft Office support and was waiting for 30 minutes before the man clung to me. He had no questions, he simply put me on hold and half an hour later hung up.
  Help, please.

  Hello

  Of course, iYogi is not Microsoft and of course the 855-350-6401 is not Microsoft or
  even several.

  WebOfTrust - iYogi.com - very bad reputation
  http://www.MyWOT.com/en/scorecard/iyogi.com

  Certainly consider reinstall Windows and all your programs.

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">