Call Re: Virus on computer - June 25, 2012

Similar Questions

• How to find a file called mpcache in the computer?

  I found that there is that something called mpcache on my computer. I try to know how I can find this file and delete. I have read some information that suggests it could be a virus or malware but my scans of anti-virus and malware aren't revealed no problem. It is also suggested that mpcache is a file related to a download of a company called Emergingsoft, but I can't find such a named file or the program on my computer.

  Any comments that may be able to help me locate the mpcache on my computer will be very appreciated.

  Hello

  1. How did you find that there is a file called mpcache in the computer?

  2. do you get an error message?

  Use the following link to search the files and tell us about the result.

  Microsoft Windows XP - files and folders hidden view

  Hope that helps.

• I think I got several phony calls claiming that my computer is infected with spyware.

  I think I got several phony calls claiming that my computer is infected with spyware. They said that they were connected with Windows, so I asked if they were Microsoft and they said that no Microsoft would not call me. Wouldn't be a darn good Microsoft. The guy was Indian or Pakistani and wouldn't give me a company name, no matter how many times I asked.

  They said they received reports from my computer it has been infected. The last call I let them go through their process to prove to myself that my computer has been infected. They told me to go to the event viewer, logs of windows, applications and said there will be errors and warnings there.

  It was proof that he was infected and that they wanted to give me their approval to scan my computer so their 'Microsoft engineers' can solve the problem with Windows tools. At this point, after 20 minutes, I denied their access to the computer and hung up that it had no proof that I was worried. One of our friends had the same call on fixing Windows sound, she had an Apple Mac, I would have liked to see their difficulty its version of Windows.

  I have 3 questions for this and they are: -.

  1 can. anyone if your computer is infected using the event viewer?

  2 can they tell if she is infected when the computer has a firewall and is also behind a router with a firewall?

  3. I would be right in thinking that there is another form of the scam fake phone call?

  1. If possible, get the errors or warnings in the event viewer is quite common, but say you have a virus just based on that, it's simply stupid.

  2. they do what is called call cold. They call every phone # in the phone book and say "your computer is infected" even if you do not, Yes, it's a scam and yes they are stupid.

  3. Yes. The only way they would be able to tell if your computer has a virus would be if they had access to it, and if they have BEEN with microsoft, which is not, it would be a breach of privacy.

• Technicians in people call Microsoft to fix computer reported errors?

  * Original title: error reports

  Technicians in people call Microsoft to fix computer reported errors?

  Hello

  Thank you for visiting Microsoft Community.

  I suggest you refer to the suggestion of Kosh Vorlon responded on 14 April 2012 from the link below and check if this is useful:

  http://answers.Microsoft.com/en-us/protect/Forum/MSE-protect_scanning/phone-call-scams-claiming-to-be-Microsoft/aefc50a4-d7a4-4c79-8db5-2fafcd6ad196

  Hope this information helps.

  Meet us with the State of the question.

• Has had a phone call saying that my computer has sent warning messages. They want to guide me through the changes to stop the problem. Is it a scam?

  Has had a phone call saying that my computer has sent warning messages. They want to guide me through the changes to stop the problem. Is it a scam?

  It's a scam. Give them nothing.
  Contact your local police.

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• fsmgroup called sayinhg that my computer has been infected with spyware

  I had been contacted by twice saying that you had advised the (supposedly legitimate third-party provider you?) to call me as my computer ID showed that I had been infected with spyware + report fsmgroup error warning. I carefully allowed them remote access where they have ran spyware inf and demonstrated on a 1000 Trojans.  I said several times that I wasn't going to buy anything and they said that they were not selling anything and that they were working on your behalf for me rid of bugs that will eventually lead to my PC to hang with a blue and black screen. However, the only way to solve the problem was to buy a plan. When I refused to purchase the plan, they started the files removed from my spyware in location, despite my asking them to stop - I turned off my computer to stop. I asked them why they did not respect my wishes and they couldn't answer. The person said it had deleted the wrong file and then hung up.  I caused damage to my computer. I can see no longer the same disks and I thought that it had removed the demand of c: Windows drive | INF.  There still a lot of files in this folder (more than 1000) which have been reproduced with an extention. PNF.  Are these files malicious indeed, if yes, what can I do? Also it damage by deleting anything in this area. I ran Malwarebytes and found no errors.

  I am very concerned. Please can you help.

  Rosie

  Hello Rosieptrc

  It's like a scam. Please see the threads below regarding scams and how to prevent them. Thank you.

  http://www.Microsoft.com/security/online-privacy/phishing-symptoms.aspx

• cannot update June 8, 2012 all the day error 0x800042D fix is told that it is fixed, but it is not

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  Web site has encountered a problem and cannot display

  today is 21:48, 8 June 2012... but it has been throughout the afternoon

  0xc800042d = you may encounter temporary connection related errors when you use Windows Update or Microsoft Update to install updates

  Please check that the hour, the date/year & time zone are set correctly

  Try the steps in the link

  http://support.Microsoft.com/kb/836941>

  UTC/GMT is 04:05 on Saturday, June 9, 2012

• Is it possible to put in place a wake-up call to the PC/computer Windows Vista laptop? Then, he can wake up in the morning.

  Is it possible to put in place a wake-up call to the PC/computer Windows Vista laptop? Then, he can wake up in the morning.

  Hello Xltdnbl,

  Thank you for using the Microsoft Windows Vista Forums.  In Windows Vista, there is not a revival on the operating system, but you can add a.  The site below has different types of alarms that can be added.  You can set the alarm to wake up with the sidebar.

  http://Gallery.live.com/liveItemDetail.aspx?Li=354455a7-0b97-42d7-adb1-09aeebee0c46&BT=1

  Please let me know if this was helpful, or if you're still having problems. Engineer James Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

• Installing Cs5 on the new computer.  It is said: the serial number is valid, but cannot find a product calling it on this computer.

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  See error: "this serial number is not for a product calling it" | CS6 cs5, CS5.5,

• Virus scam call saying that my computer has been infected

  I also had a call from scam by telling my I had a virus. I looked at Event Viewer, but never allowed them access. As soon as they wanted to pass me I hung up. Should I take any other measure? I run a Norton scan which seemed complete system?

  All advice welcome

  If you did not have access to your computer or that you have not installed all the software that they have you asked to install, then you have nothing to fear.

  "AMBER24" wrote in the new message: * e-mail address is removed from the privacy... *

  I also had a call from scam by telling my I had a virus. I looked at Event Viewer, but never allowed them access. As soon as they wanted to pass me I hung up. Should I take any other measure? I run a Norton scan which seemed complete system?

  All advice welcome

• I got 2 calls saying that my computer has a virus which is mess up other computers on the network. I think it's fake but wanted to check with Microsoft.

  I think that calls people are seeking access to my computer, but want to be sure.

  Hi Margiep8587,

  Microsoft does not call for clients to prevent infection by the virus on their computers. You can run a scan for viruses online on your computer to verify if your computer is infected.

  http://OneCare.live.com/site/en-us/default.htm

  Bindu R - Microsoft technical support.
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Call to access the computer, recently received a phone call from someone saying that my computer has a virus online damage the hard drive.

  Recently received a phone call from a person saying that my computer has a virus online damage the hard drive.  They said that my computer license of Microsoft and utilimately ID wanted remote access to my computer via maintenance PC (pc22.com) to correct it.  Is this a new type of fraud that goes around?

  It is not a new type of fraud, but it IS a scam.  MS does not give that kind of information, and they do not call users.

• call scam care 247 computer. Are they able to access my computer.

  I just got a call from a company called 247 computer care, pretending to be Microsoft. My son plays games so I thought that he downloaded something questionable, so did not get suspicious right away. They have me push the button start and r which showed full of viruses called, then directed me to their website that I went, but immediately hung up the phone. I have not download anything, or anything by clicking on their site, but I am concerned that they now have a kind of access to my computer. Can anyone help me on this, or advise me on the best course of action. I googled them and see there are a lot of reports of that, but people seem to have had download something or give them more details, which I do not.

  Please help, am very worried.

  I just got a call from a company called 247 computer care, pretending to be Microsoft. My son plays games so I thought that he downloaded something questionable, so did not get suspicious right away. They have me push the button start and r which showed full of viruses called, then directed me to their website that I went, but immediately hung up the phone. I have not download anything, or anything by clicking on their site, but I am concerned that they now have a kind of access to my computer. Can anyone help me on this, or advise me on the best course of action. I googled them and see there are a lot of reports of that, but people seem to have had download something or give them more details, which I do not.

  Please help, am very worried.

  This a complete scam and one that has become very common these days. . Don't think anything such a caller said, do nothing that he tells you to do and hang up on him immediately.

  It sounds like you didn't leave it in your computer and you should be safe.

• WINDOWS PHONE CALL RE VIRUS

  MY COMPUTER HAS A LOT OF VIRUSES.  WINDOWS PHONED AND MADE BY PHONE. THE COMPUTER IS NOW MUCH FASTER.  IS THIS OK OR HAVE I BEEN SCAMMED

  I DON'T HAVE TO PAY ANYTHING UNTIL WEDNESDAY.  THEY WILL THEN RING ME ON BEHALF OF DETAILS ETC.?

  IS THIS CORRECT OR A SCAM THANK YOU

  Microsoft never call anyone. You have been scammed. Begin to change passwords and all that makes you vulnerable. Online banking services. Bill paying. Credit card information. All these are threatened.

  It's a real call from Microsoft?
  http://www.ComputerActive.co.UK/CA/PC-help/2134917/genuine-Microsoft

  Avoid scams to phone for tech support
  http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx