can not scan using my Mac... frustrated!

I have HP Photosmart C7180 all-in-one printing. Everything works but the scanner. I got an error message stating: "Sorry, an unknown error has occurred" before I'm gone to the site and downloaded the update to Snow Leopard 10.6.5. After downloading, I get an error message stating: "sorry, scanner could not be initialized (scanner not found). '. I have lost my installation CD to do a complete reinstall. What should I do?

If you are using Snow Leopard and you have the HP software before Snow Leopard (either from a CD that is not marked as compatible with 10.6 or you recently upgraded to Snow Leopard and had the HP software on your Mac before you upgraded), you must uninstall the software by using the "scrubber":

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Hold down the Ctrl and Opt Cmd and click on uninstall
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Restart your Mac

Now run a software update.

Finally, download and install the "Full Featured" driver and software from the "Support & drivers" link at the top of this page.

Tags: HP Printers

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