Cannot clear C5180 Replace cartridge msg

I replaced the Magneta cartridge with 2 new cartridges and I always get the message that the cartridge is empty should be replaced to resume printing. I keep unplugged computer USB cable, pull the power for 30 seconds turned printer cable tried to clear the error but impossible to do because it would not clear when pushed OK or cancel button pushed. plugged into the computer and turned back on and still the same message? any suggestions onhowto remove the error message? Or do I just ge a new printer... also cleaned the contacts on the cartridge and printer. Any suggestions would be greatly appreciated.

Hello Karen51248,

I understand that your printer continues to display the message of replacement cartridges.  I'd take a glance at this document , she provides some useful troubleshooting operations.

Let me know how it goes.

Tags: HP Printers

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