Cannot depend on wifi after returning to factory settings

I have a dell Inspiron 11-3000 series 3137 - I restored it to factory settings its all turned on and everything seems to work except that I cannot turn on wifi.

When I go to settings I can turn airplane mode and the but the wifi and Bluetooth are not underlined, where you can do something with it - can someone help me on this?   Thank you

Most often when a device does not work, it is because the driver is damaged. Re-install a new copy should help

http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly? SignedIn = 1

Tags: Windows

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    Sunday, September 30, 2012 14:06:43 + 0000, markblackford wrote:

    lost pictures files etc after restoring to factory settings how can I get back them?

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