Cannot print after canceling printing - HP Envy

I started to print a work carried out earlier he had a problem with my document, so I cancelled the task. Now, when I try to print only appears telling me to wait for the printer to all other jobs and stays on the screen, but nothing happens. How can I erase that cancelled the print job and continue with my next project? On a lack of time, help! Thank you!

Hello

I think you need to delete the queue. For Windows, try it please:

Hold down the Windows key and press R.
from the run window, type services.msc and press to enter.
If the computer asks you to Admin, you have to accept that,
regarder watch down to the print spooler service, right-click and select Properties
Click the Stop button,
Go to C:\Windows\System32\Spool\printers
delete the job inside this folder
restart the machine.

Kind regards.

Tags: HP Printers

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