Cannot print from the computer to the printer

ON MY COPIER LEXMARK, I CLICK ON 'COPY '... A COPY IS MADE... THE SCREEN THEN GOES TO THE PRINT PAGE... I THEN CLICK ON

THE COPY BUTTON NOW.  The ICON OF the PRINTER COMES AND STATES THERE AREN'T A REQUESTED POINT... AND IT WILL NOT BE PRINTED.

I REPORTED THIS TO LEXMARK 3 TIMES AND I HAVE BEEN INFORMED THAT MICROSOFT... ON ONE OF THEIR DOWNLOADS

THE UPDATES... DID SOMETHING THAT PREVENTS FROM HAPPENING.  They told me THAT YOUR OFFICE was WORKING ON

FIND THE PROBLEM AND INFORM ME... WELL... THIS IS 6 WEEKS AND I HAAVE HEARD NOTHING...

PLEASE ADVISE...

Hello

1. What is the full error message that you receive?

2. don't you make changes to the computer?

3. This does happen with all prints?

4. do the question when using the functions of the printer?

5. What is the number of the printer model?

Update of the printer with the last drivers\software\firmware:

Try to get the latest driver, software or no matter what firmware for the device by the manufacturer on the site mentioned below:

http://support.lexmark.com/index?page=productSelection&channel=supportAndDownloads&locale=EN&userlocale=EN_US.

I also suggest you to see the site mentioned below:

http://windows.microsoft.com/en-us/windows-vista/Troubleshoot-printer-problems.

Tags: Windows

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