cannot print or delete in the queue

I have an officejet pro 8600 with windows 8. There is a print job in the queue that will not delete or cancel. I have had this problem before and talked to someone at hp and it cost me some $$.  I want to treat this problem myself if possible. It seems that this will be a recurring problem.

Thanks for the help of someone.

Hello

In this case, try to start Windows 8 in Safe Mode and then delete the file.

Rgards,

DP - K

Tags: HP Printers

Similar Questions

  • The laser color HP LaserJet CP1025nw printer cannot print - points held in the queue

    I am running Windows 7 64 bit and my laser color HP LaserJet CP1025nw printer fails to print jobs in the queue. I turned off the printer accidentally as he was preparing to print a document, and since then I am unable to get the printer to work. I used the HP print and Scan doctor and he said that he had detected and solved a problem with the queue in vain the printer print a test page. What other options do I have? Thank you.

    Rrolley, looks like you have a problem with the print queue of the printer. To start, just to tell you (that you probably think) it is not good to switch off while he's getting a print request. To resolve this problem, I recommend that you turn off the printer and the computer completely and cut the power for about thirty seconds. Then power the two machines back on, and when they started well then try the print job.

    Let me know how it goes and I'll get right back with you!
  • Cannot print - jobs stuck in the queue of the printer

    original title: printer

    Cannot print my document microphone on the preview page before printing

    Specifies the numbers 6 documents how impression on hold
    work? printer is a kodak

    See if Kodak printer support can help you:
    http://www.kodak.com/eknec/PageQuerier.jhtml?PQ-path=9652&PQ-locale=en_GB

    If no help here, take a look at these tutorials:

    Printer in Windows problems
    http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

    The tutorial consists of 3 parts:
    Step 1:
    Check the hardware
    Step 2: Use a troubleshooting tool
    Step 3: Update drivers

    Application Microsoft Support Fix It:
    http://support.Microsoft.com/mats/printing_problems/en-us

    Try this Windows tutorials:
    It consists of many themes that you can click and read the tutorials.
    There also an Fix It application
    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

    Here is the main link with: Support for Windows
    Technical problems of Vista and troubleshooting - printing
    http://support.Microsoft.com/ph/11732#tab11

  • HP8100 print job stuck in the queue

    I have a print job stuck in the queue of my HP Officejet Pro 8100.  I tried to delete the file, but it's been blocked for a day and I can't print anything else, it seems as if the job locked up in the queue stops other jobs.

    I did the following:

    tried to delete the file-will not remove status said "deletion" for more than a day.

    power cycle

    connection direct USB printer

    power cycle - unplug the power cable, the power button for 1 minute - leaving only machine for 30 minutes.

    Nothing has worked so far.

    Help, please.

    Thank you

    DITT

    Hello

    Try the following.

    From the desktop, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.  Scroll down to the print spooler service, right click and select Properties, then click the Stop button.  Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

    Restart the computer and you should find that the document has been deleted.

    Kind regards

    DP - K

  • Everything I print gets stuck in the queue, but the document is printed

    ORIGINAL TITLE: Spooler

    I installed a printer on a pc windows 7 64. Everything I print gets stuck in the queue, but the document is printed. The printer is on the network, I tried to restart the spooler and erased the record of the spooler, but perisisted of the question, given that the document gets stuck, no other agency will be able to print, remove the paper and print again to print but the file gets stuck again on the queue. I tried to change the IP address, but the same thing happened. Can someone help me?

    Hi, Omorguz,

    Printer brand and model, if you please.

    Start > run > type services.msc

    Press enter

    Scroll down to print spooler

    Select stop

    Let Windows stop the spooler

    Control Panel > printers and Faxes folder

    Right-click on the printer icon, then select open

    If you see pending orders in the queue, select the

    Click file > cancel all Documents

    If a job shows the deletion, but never finished, open the command prompt window

    Start > run > type cmd

    Press Ok

    Enter Net Stop Spooler

    Press enter

    Wait for the DOS window opens and is

    Open the command prompt window

    Type Net Start Spooler

    Press enter

    If that does not cancel the print job:

    Your directory of spools Windows XP is located at

    C:\WINDOWS\SYSTEM32\SPOOL\PRINTERS

    It will usually contain files like these:

    FP00008
    FP00008. SHD

    There are two files for each remaining print job.  Just delete these and restart the computer.  Your queue should now be provisioned.

    If you are printing over a network, and the queue is not clear after the above steps:

    Go to the computer that has the shared printer connected and perform steps 1 & 2 above.

    If this does not work, then go to the computer when he was sent to the printing of the task and perform the steps 1 & 2 on this computer.

    Run chkdsk

    Start > run > type CMD

    Press Ok

    Type C: chkdsk/r/f

    Press enter

    You will receive a message re: volume must be locked and you want to start scanning reboot?  Press y and press enter

    Type Exit to close the CMD window

    Restart the computer for the scan at startup

    This will check the integrity of your data on the hard drive of computer as well as find and fix errors that could corrupt your data or program files.

    I even recommend that you uninstall the printer and when you are done uninstalling, restart computer.

    When you reinstall the printer, reinstall it using the compatibility mode

    How to install a hardware device using the compatibility mode driver.

    http://social.technet.Microsoft.com/forums/en-us/w7itprohardware/thread/80cae5ee-dc98-4A2F-8284-a1ab826059b7

    It works on Windows 7 Professional, comprehensive and business - Windows XP Mode - it's free

    It's the best of both worlds: the new Windows XP Mode allows you to run Windows XP older right on your Windows 7 desktop business software.

    http://Windows.Microsoft.com/en-us/Windows7/products/features/Windows-XP-mode

    e FAQ or choose a link from the top of this page.
     
  • OfficeJet 4500 510n - print jobs stuck in the queue when using wireless

    Hello

    I bought just a new Officejet 4500 510n yesterday and I have a Dell with Windows 7 64 bit laptop that I connect to the USB or wireless. The reason for this is that sometimes, the laptop is not right next to the printer and we need to print things (for example, my wife works upstairs sometimes with the laptop and the printer is downstairs in the living room). I was able to get the configuration of the printer on both the wireless and USB without any major problems and it prints fine when I print via USB. However, when I print wireless, the print job appears in the queue and shows that it is printing, but he never curls work all the way. The work gets "stuck" while waiting in line, for example, it gets stuck at 772 bytes of 940 bytes

    I downloaded the HP Print Diagnostic here tool and ran it and and it passed all the tests first time. However, when I goto the last test, which is to print the test page, it sends the print job to the queue and then everything gets stuck as indicated above. I was able to cancel the job and it comes off very well, but restarting the work does not work, it just get stuck again. Meanwhile, I don't get ANY error messages at all.

    Here's what I've done regarding troubleshooting:

    -Ping the printer - spent

    -Restart the service print spooler - no change to the problem

    -Check that the printer is set as deafult - spent

    -Update of HP Ran to ensure there is no missing updates - found 2 updates and install them

    None of the above has solved the problem, so I'mm this ad here in the hope that someone may have had this problem before and fixed it.

    Thank you!

    Thanks for the reply.

    It turns out that I could solve it myself. I went to add the printer wireless on another laptop, I have here on my home network and it printed a page of test very well, so I thought it must have been a bad installation on the main laptop.  I removed everything and reinstalled as a wireless printer, and it worked perfectly. Amazing what can make a bad installation.

  • Dell 1230c do not - print jobs go to the queue printing but will not come to buffer

    Dell 1230c do not - print jobs go to the queue printing but will not come to buffer

    Hey Joe,

    Try duration to remove print jobs to remove Job feel stuck in the queue, and then restart your computer.

    Also refer to:

    Cancel printing

    Maybe you have that impression break.

    View, pause, or cancel printing

    You can also see the troubleshooting steps in Dell for Dell printers.

    Please post back with the State of the question.

  • Cannot print.  Receive messages "The Document cannot be printed." "No pages selected.  Cannot print image.  I tried the suggested solution in wire 30/11/15, but that has not worked.  Have current printer driver.

    Cannot print.  Receive messages "The Document cannot be printed." "No pages selected.  Cannot print image.  I tried the suggested solution in wire 30/11/15, but that has not worked.  Have current printer driver.

    Hi cirjcus,

    In this case, I will propose you to perform a new installation of drive.

    Download Adobe Reader and Acrobat cleaning tool - Adobe Labs

    Adobe - Adobe Acrobat Reader DC Distribution

    Try again with DC first then with XI.

    Thank you

    Abhishek

  • Deleting printer with documents in the queue but cannot be connected to printer Win 7 64 bit

    There is a printer that appears in the devices and printers with documents in the queue, but I'm no longer connected to the printer.

    How do I remove the docs on hold so I can proceed to remove the printer?

    I am running Windows 7, 64 bit, completely up-to-date.

    Hi Linda,.

    Have you tried the steps in my previous answer?

    I suggest you to cancel all items in the print queue and check if the document is deleted.

    To cancel all the elements in a print queue:

    To cancel all the print jobs for a printer, you must have permission to manage documents on the printer.

    1. Go to Start , type Control Panel, select Control Panel, hardware and sound, and then click Printers.
    2. To open the print queue, double-click the printer you are using.
    3. Click the printer menu, and then click Cancel all Documents. Function of the printer, the printing element could finish, but the remaining items will be cancelled.

    Please let us know the results to get help.

  • OfficejetPro 6830: Officejet 6830: print jobs print but remain in the queue, must be deleted manually

    I just installed a new 6830 of Officejet Pro on my home network - WIFI access.  I installed the driver on each of the two PC of Windows 7 x 64 using Setup.exe of the CD.  All work computers print is printed, but stays to work in the queue so the next task will not display until I manually remove the work with printers and devices-> 6830-> see whats printing.   The symptoms are the same on computer A and B.  I used the HP print and Scan doctor on computer.  He said he has made changes and I restarted.  There is no change in behavior.  I also deleted the driver on computer A and re-installed the software using the installation CD Setup.exe and rebooted.  No change.
    .
    I've seen some similar complaints but many responses suggest cleaning registry system, Services, etc.  Given that the behavior is the same on each computer, I don't think it's a software system.  Each computer has a different story.
    .

    Any help would be appreciated.

    Solved by poster: I used the doctor on the other computer (B).  Yet once, I learned that the changes had been made and I rebooted.  Now when I print, the jobs leave the queue on both computers.  This seems a strange liitle that change from one of two computers that access the printer through WIFI would affect printing from the other computer.  But I am happy - I was about to send the printer back because I had just bought it.

    .

    Summary: I followed the instructions for the 'doctor' in http://support.hp.com/us-en/document/c02205477.

  • HP Photosmart Premium 310 has: not be deleted from the queue at the end of print jobs.

    Printing problems with Photosmart Premium 310 has.  Last job have not removed from the queue of items to print, even if the work is completed.  I have to go to the screen that shows what is printing and delete the item that was printed before the next item in the queue will be printed.  Any suggestions to fix this?

    Hello @shumaung and welcome to the Forums of HP, I hope you enjoy your experience!

    I see that you have problems printing speed.  I would like to help!

    I suggest to remove the printer from your printing system, using this document: uninstalling the software of the printer.

    Once you have deleted, I suggest to check and repair disk permissions: function to fix the permissions of all utility disk drive.

    I also run your Apple updates: OS x: Mac App Store apps and OS X update

    After the updates, I recommend reinstalling the

    Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

  • Deleted print job stuck in the queue.

    Print job deleted is sitting in the queue as "suppression" and prevents me from printing anything MS Office or the internet.  I can print from the HP application to test the printing without problem so I know my wireless setup works correctly.  Just need to know how to get this file out of the print queue. Running on Windows 8.  Wireless.  It is interesting the problem document actually did print from a reliable web site but remained in the print queue.  Have restarted the modem, computer rebooted, turned printer market.  What else can I try?

    Thank you.

    Hello

    From the desktop, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.  Scroll down to the print spooler service, right click and select Properties, then click the Stop button.  Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

    Restart the computer and you should find that the documents have been deleted.

    Kind regards

    DP - K

  • Cannot print on hp6500 wireless printer, documents are in the queue but does not print

    have that wont print hp6500 wireless printer. I have 17 documents in the queue and it does nothing. I unplugged my net gear and started upward and still nothing

    Contact HP support.

  • HP 8500 of print jobs stuck in the queue, diagnostic control OK

    HP 8500 A909g connected by USB cable to the Windows 7 desktop. Everything was going well until Verizon gave me a new DSL modem/router after which all print jobs are stuck in the print queue. Printing/scanning doctor told me "printer not connected to the homegroup. Nothing I've tried fixed. Downloaded the recent HP patch for network HP printers in Win7. Complete with a mistake any but installed at the next computer startup and scanning and printing has worked very well. Since then, the print jobs again get hit in the print queue and scanner does not work. Has made clear the queue, stop/start the spooler and the computer restarted. Still no printing or scanning. Print/ASNA doctor says everything is OK. Upgrades of the pilot research suggests that I already have the best driver. Printer is checked OK in the control/material Panel, is checked by default, port is OK etc etc. Before uninstall/reinstall the printer with no guarantee that will solve this problem, can someone tell me what could be wrong and how to fix it? Please help as this is really frustrating. Thanks in advance.

    Hi abuonag,

    We need clean completely the previous attempts of software to get a good setup for this printer.

    Follow the steps below and let me know what happens?

     

    First step: clear temp directory

    1. Type %temp% term or search programs and files of field
    2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
    3. Proceed to step 2 below

    Second step: downloaded and extracted to your system:

    1 download the drivers and full software features

    http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-88604-2&cc=us&DLC=en&LC=en&OS=4063&product=3752459&sw_langis.

    2. once the download is complete, double-click the file to extract the software.

    3. when the installation window opens, press the Cancel button to stop the installation

    4. tap folder in the race or search programs and files of field

    5. Locate and open the folder starting with 7z (example: 7zS2356)

    6. right click on the folder and select copy

    7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

    8 open the 7z, that you just copied on your desktop

    9 open the Util folder

    10 open the CCC folder

    11. start the L4uninstall.exe

    12. once the uninstall is complete, restart the computer

    13. run disk cleanup from the tools Accessories\ system under all programs folder

    14. download and install the latest version of Adobe flash player

    http://www.Adobe.com/support/flashplayer/downloads.html

    15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

    Let me know if you are able to successfully install the software and driver and are able to print & scan?

  • OfficeJet Pro 8610: Officejet Pro 8610 do not print - print jobs disappear from the queue immediately

    This printer can scan to my computer, but it cannot print from it.  Tried all iems listed except the MS accounts of messages.

    No go to the test print.

    Internal testing of printing. This is the second printer within 2 days, the first printer does not have the box with paper paper jam problem.  I don't feel the experience of HP.  The printer I replaced is a HP due a print head has failed. It worked wireless on this computer without problem. I tried to avoid calling HP on this one.

    I would like to know where this impression reels go?

    There is something missing here:

    I wanted to close what has been done for this solution.  4 hours on the phone with HP. Not enough that the first person that I arrived was a High Touch and confident in this setting.  He gave up and gave me an assignment to run a file system check (SFC) Scan and repair the system files which takes a long time and I was advised to recall with my file number.

    When I called back in the rep has examined the case and could not understand the next steps to do. He spoke to his superior, and they said to remind once again and get to someone else who may be able to help. The third call was a call center in the Philippines that I reach a brave woman who was determined not to leave until this has been resolved. Here's what we did:

    1A first changed the router on the 2.4 band channel and reset the connection to the router wireless.

    2 deleted the HP of the computer software. Then restarted computer and reinstalled the software through HP detection methods.

    Everything is good now. This printer now prints from my desktop without problem. There is no manual workaround solution not done either.

Maybe you are looking for