Cannot print over wireless

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I have an officejet pro 8500 a - a910a

-installation on the desktop through USB connection and his works fine

-J' have a laptop running on Windows XP

-l' printer is connected wireless to my SSID and gives her an IP 192.168.1.3

-l' laptop computer is also connected wireless to my SSID and its online

-l' printer prints on the laptop if its connected via USB

-However if im the wireless, I can't print

-under the printer and fax, it shows the printer 8500 (set as default)

- but when I tried to print and the 8500 has only the selected printer its stuck in the print queue

-J' downloaded NDU and it shows the printer

-J' turned off the firewall and anti virus so

-the wireless with the laptop, I was able to access the printer's built-in Web server and shows connected

-I don't know what the problem

need help

don't forget to click on the star

I'll take note of this... do not have the time yet... im at work and been very busy...

Tags: HP Printers

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    Hi C3JVC,

    Thank you for writing to Microsoft Communities. From your problem description, I understand that you can not print on a Wifi network. Please correct me if I misunderstood.

    I understand how it could be frustrating when things do not work as expected. Please, I beg you, don't worry I'll try my best to resolve the issue.

    Until we start troubleshooting on this issue please provides us with additional information by answering a few questions below, this will help us better solutions to the problems.

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    2 did you change on your computer before the show?

    3. What is the number of brand and model of your printer?

    4. you receive a specific error message/code when printing fails?

    Please follow the steps mentioned below:

    Method 1:

    Start the computer in clean boot in order to check whether a third-party program is causing the problem. Clean boot helps eliminate software conflicts. The article below describes how to solve problems in Windows 7 by performing a clean boot. This article also describes how to start the Windows Installer service and how to reset the computer so that it starts as usual. To configure your computer to clean boot see the following link.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.Microsoft.com/kb/929135

    Note: When you are finished troubleshooting, follow step 7 in the article to start on normal startup.

    Method 2:

    Printer in Windows problems

    http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

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    If you are unable to perform the steps mentioned above, I recommend you to contact our live support by clicking on the link http://support.microsoft.com/common/international.aspx?RDPATH=dm;en-us;selectassist&target=assistance

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