Cannot read file on Windows 8 .mp4

(Original title: what codec is used to convert a mp4 video?)

A video taken with my Samsung non-puce phone seems to be in mp4 format.  After the electrician get the video from my media player on my Windows 8 tablet phone indicates it can not play the video because of the existing codec

Hi Lou,

I understand that you are unable to read Windows tablet 8.1 .mp4 files.

As you have mentioned that you can not play because the necessary codec to play the file, I suggest you to use Windows Media Player to play the file and see if the problem persists.

Alternatively, you can check the link below for more information on codecs:

Codecs: Frequently asked questions

http://Windows.Microsoft.com/en-us/Windows/codecs-frequently-asked-questions#codecs-frequently-asked-questions=Windows-8

Hope this helps, get back to us if you need further assistance for Windows.

Tags: Windows

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