Cannot start HP Support Assistant,

Cannot start HP Support Assistant - always get the message "HPSF.exe has stopped working" and need to close.  I have a HP TouchSmart 610 running under Windows 7 64-bit.  TouchSmart works not properly, but used to work.  Cannot start webcam either.  I totally lost to the search on the HP website for a solution.

The version that is in your Web page - and that I gave you to date is an update only.

Rats.

Search your Recovery Manager for the original software:

  • Start > search / type "Recovery Manager" > click here to open the program
  • You want "Immediate aid" and search for "reinstall drivers and Applications.
  • Wait for the list to build...
  • Search for HP Support Assistant - version, of what I can extrapolate from what I see now, should be a version 5.x - perhaps 5.1.x or 5.2.x
  • When you find HPSA, reinstall it.
  • Reboot the system after installation.

Assuming that installs it the software (from the Recovery Manager), you can then use

sp54931 V6.1.12.1 HPSA Rev A

update the software and take advantage of the fixes contained in this package.

==================================================================================

I can't find the original HPSA to your exact system type.  I hope you find your software in your Recovery Manager.

I find the reference to the last update - 7.0.39.15 revision A

I heard that, in some systems, version 7.x has exposed problems (constant reboot requests).  This will be fixed by HP and it won't be long until the issue is resolved.  Your system may not even be affected - you can always try it later if the current problems are resolved.

If the original HPSA software is not in the Recovery Manager, it can be elsewhere in your system...

Let me know.

If all else fails, we could try HPSA for a similar system of TouchSmart - the worst it will do is not installed.

Tags: HP Printers

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