CC police goes away after I used it for months

I was using the Alexa Std fonts, which I synced months ago using earlier versions of CC. Today, it is there. Then tonight, he disappeared. I checked on Windows/fonts and checked that it was missing. I went to the CC, but he said that the police were always synchronized. I removed, then it resynced, but it will not even install on Windows. I left CC and then restarted. Quit Indesign, rebooted. Nothing works. I don't know why he stopped, or why it will not be installed, but I NEED. I'm almost done with my project and do not have the luxury of a big delay or having to change fonts after the customer has already approved.

Help, please.

I was able to get the problem solved. I contacted the support typekit team (e-mail address: [email protected]) and a good person named Molly responded the next morning. Here is the solution, what they suggested. I tried and it worked!

  • I'm sorry for the trouble. There are a few things we can check everything out right away to start debugging this:
  • -First of all, make sure that you are connected to the application of creative cloud with the same Adobe ID you use for Typekit. Account information are under Preferences > General.
  • -Then try to disable the synchronization of fonts in creative application Cloud, wait for a moment, and then turn it back on. The option to do so is under the gear icon in the preferences > creative cloud > fonts (Typekit 'power').
  • The fonts that you had previously selected for the use of sync should now automatically synchronize to the tab fonts in the creative cloud application.

Tags: Adobe

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