Certificate of guarantee

Hello, I lost my certificate of warranty and I have a problem with my HP ENVY m6 PC laptop I phone contacted the Romania of HP support, but they can't help me to obtain a new certificate of guarantee or a copy of the one I had. I also contacted the shop (Currys PC World) in England where I bought the product and they said that they cannot help me because I don't have a care Plan for my laptop.

Customer service HP Romania said on the phone that they can't accept my laptop if will not provide them the guarantee certificate and the recipe, I have the recipe but I don't have the certificate of guarantee more. If you need I can post a picture of my ass recipe well.

I don't drop the laptop, it struck, this problem occurred when I open/close the computer laptop and all the world can see that the damaged is not implied by me, the laptop has no external damage.

HP ENVY m6 Notebook PC product name

Product number: E0R92EA #ABU

Serial number: [edited by Moderator serial number]

http://prntscr.com/43y5ib

http://prntscr.com/43y5qt

http://prntscr.com/43y60u

http://prntscr.com/43y67a

Hi @FlorinCatrina ,

I sent you a private message. If you are unsure how to check your private messages then this post has instructions that will guide you in the process.

Tags: Notebooks

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